Very helpful! Always friendly. Some of the products (not talking chemicals) are more expensive so I…read morestuck to chemicals and their free water testing service. They break it down (like dumb it down! Which I appreciate!)

Amazing service and knowledgeable about every aspect. My go too spot now!…read more Walked in with a sample, explained in detail how and why things are happening. A+++ services

Loved the hot tub cover and original service (June 2014). Cover worked very well and still looks…read moregreat. However, my hot tub has died and I am not going to replace it with the same size. Paradise Pools says the 5 year guarantee that it came with will not be honored for the new owner. Have no way to contact manufacturer so don't know how I would claim service on the warranty if something happened while I owned it. Warranty is not clear. I wanted to sell it with the warranty. I'm still not happy that the warranty does not go with the pool but Paradise Pools has been very helpful and has given me more information about the manufacturer of the cover. Thanks for your help

Just FYI, do not use Epic Hot Tubs and Swim Spas!! Evan the salesman told us that they could do the…read morejob and no retaining wall needed. We paid them in full back in April and they made all these promises about our semi-inground pool. It was supposed to be put into the slope in our backyard and we paid a lot of money for them to do this. When the pool was completed they left this big gap between the slope and the pool so they decided to build a retaining wall After a couple of months, they have made a big fat mess in our backyard and many promises have been broken. Employees show up only a few hours or not at all to work. They drag their feet on everything. They tried to put concrete against the pool to protect it from the slope and ended up having the pool slide forward. They got that fixed but man they beat on that pool wall so I hope it holds up. We tried calling, text, emailing several times with no response. Anastasia the manager of this job didn't have answers for us. Andy the GM called us and in the process he said that they never should have taken this job because they don't build retaining walls but they were not in it. The owner of Epic, Rich came and introduced himself as just an Epic employee. Tome this is very unprofessional from an owner of the company. It wasn't until one of the workers recognized him and called him by his name. He was rude trying to talk to me while they were running electric hammer breaking up the concrete. He looked at the mess in the back today and said they are done, this was the last day spend on this job. They broke up all the messed up concrete, spread it around and covered it with dirt to hide the mess.They aren't going to level the ground as promised. The gap is almost filled up but Steve the installer had told us he would also level everything, dig down 12 inches where the deck would go so the deck wouldn't have to do that but none of that is happening. He was rude and didn't seem to care if we weren't happy. I am trying to file a complaint with the bbb and my husband filed a complaint with the Greensboro news channel. BUYER BEWARE of Epic Hot Tubs and Swim Spas!! Once they have your money, they don't do the work. It took them 2 months to set up an above ground pool and destroy our backyard.

I have had the pleasure of working with this fine company for over three years. From installation…read moreto maintenance absolutely a great experience the Service Tech Chris does an outstanding job cleaning and addressing any problems you may have. I even buy my supplies from them because of the quality. I would totally recommend them

Of course, we pick the worst time to go pool and spa shopping. Between the supply chain issues and…read morehaving vetted every pool installer's personal preference on pool type, we were off to a painful start. We met with many pool companies for over a month. Companies of all different sizes, and although each was independently unique, the same stipulations applied, pool /spa installs were at least 12 months out and getting someone to sit down for a consult was around a month out. It was becoming very frustrating. We stumbled across Backyard Leisure and decided to give them a try. Don't judge the company by the area in which their Raleigh office is located, these guys are legit. Aaron Garner actually sat down with us on the spot and provided us with the information we were seeking. He answered all of our questions and provided us with much needed insight to help us plan our next move. On top of all that, the anticipated install was less than 12 months out. Aaron clearly knew what he was talking about and also helped us realize the best approach to our inground spa needs. Our pool install came first, Aaron was there throughout the entire process; he was more of a partner than a salesman and still is. They have some true talent working for them and with Alberto leading the pool install, he gained my trust and confidence within an hour of him being onsite the entire. He is an expert in his field. Our spa install came in second and again Aaron was there to ensure a smooth install. The highly skilled install team handled everything, they are extremely professional! They went out of their way to assess the work already by the very subpar concrete company and rectified immediate concerns. At the end of the day, we are more than happy with the product and the entire team at Backyard Leisure. Backyard Leisure has our backs every step of the way and the true talent to get the job done right. Cheers!

Professional, efficient and extremely friendly. This is my guy from here on out. Came out next…read moreday and spa was repaired within an hour.

From the owner: We are the best plain and simple. Some of the most knowledgeable in the industry. We solve the…read moreproblem a lot of times when others can't!! We strive on excellence, and take pride in our work. We will go the extra mile to get the job done, and make sure our customers are satisfied!

Highly recommend! VERY personable and knowledgeable staff. Helpful at every step. I am a new to…read moreowning a pool so having so much help and cooperation is much appreciated. My go-to pool place!

Terrible and extremely expensive company. Unfortunately only one out there for above ground pools…read more Getting charged every single months over $400 for 20 minutes of work ? In addition to the opening and closing cost. No thank you. They claim their travel charge is $75. My bill says $125. I had a issue last year with a leak. They refused to come out and told me to go to their store and purchase a patch kit and hire a handy man. They came out for maintenance while I was at work. Water was low. They turned on the faucet and left. I got home at night and the water had been going for hours. My pool was almost overflowing. I called. I was told they would make a gesture on my next bill. A whooping $10 off ! They rip off people. Shame on them. Terrible and extremely expensive company. Unfortunately only one out there for above ground pools. Getting charged every single months over $400 for 20 minutes of work ? In addition to the opening and closing cost. No thank you. They claim their travel charge is $75. My bill says $125. I had a issue last year with a leak. They refused to come out and told me to go to their store and purchase a patch kit and hire a handy man. They came out for maintenance while I was at work. Water was low. They turned on the faucet and left. I got home at night and the water had been going for hours. My pool was almost overflowing. I called. I was told they would make a gesture on my next bill. A whooping $10 off ! They rip off people. Shame on them.

I want to tell you what an awesome experience I had with Paradise the owner, Ray. We purchased a…read morehot tub and the wrong tub was sent from the manufacturer, through no fault of Paradise. It leaked and had only one pump. The tub we had ordered had two pumps. The manufacturer put the wrong model number on the tub. They didn't want to take responsibility. After weeks of waiting, we decided we didn't want their brand. Ray worked with us and we ordered a different tub. It was going to take several more weeks for the company they use to install the tub. Ray said that he would bring the tub and install it for us. He came 2 days later in the cold. I really appreciate the way he took care of us. I would recommend Paradise if anyone is looking to buy a hot tub. Great job Ray and Staff!

I can not say enough great things about Paradise Pools & Spas. Ray, the owner is very dedicated to…read moreguaranteed customer satisfaction. Everything with both our 33 foot pool and brand new Wellis Hercules Spa has been wonderful. The grading, Delivery, set up just everything, all the people were super nice. We loved our pool so much we just had to get the spa too. We will be purchasing and further necessities through the company as well. Cheers friends & choose paradise, for sure!

Bought a about e ground pool$$ there good at sales and chemicals and the process of building your…read morepool need any maintenance like the filter changes or something go wrong with anything else don't give you the help have to try to call other pool company's ,, I had to call 5 finally for help with the leak from the pipe by our filter all it needed was a gasket ,, Lucky it was all,, wish they would train there own people to help u,, the reference they give you aren't available it needed,, or ever call you back if you have a problem,,

I have been so impressed with this business. My husband and I bought our hot tub from them 4 years…read moreago. We go back time after time for our hot tub supplies. We were there just this morning. We had questions, and the owner was extremely knowledgeable and helpful. He fixed our problem within minutes. I highly recommend Hallmark Spas, Pools, and Billiard to anyone who is in the market. Everyone there is very friendly and helpful. I give them 5 Stars.

They made shopping for a pool stick super easy and fun! Im an amateur and they knew just what I…read moreneeded. No sales pressure; relaxed and fun! Jokes abounded! Prices were very reasonable. Place to go if youre in the market for a pool stick! Im so very pleased with my new "Bladey-Mae".

Great place! I had my pool table set moved and set up with…read morenew felt. Dave set up the appointment and the guys came and set it up. They were on time, friendly, quick and efficient. Our table looks wonderful- level and smooth. Works Great Thanks!