I initially called to make an appointment for my pool to be serviced on May 5. Unfortunately, the company did not send a notification until seven days later, and the message was sent to my old roommate even though I had already provided my updated phone number. My former roommate did not see the message until 7:30 PM the night before the appointment, forcing me to cancel because there was no reasonable notice given. At no point in the email or text was I provided with a timeframe for when the technician would arrive.
After that experience, I went through the portal again and later spoke with someone on May 23 regarding another service appointment. While I was out of town, I suddenly saw someone at my door through my camera system. Since I was away, I gave them permission to service the pool remotely. However, no one contacted me to explain what was wrong with the pool or discuss the repair cost before performing work.
I specifically informed them that I had already replaced the flow switch on the salt cell myself, yet they replaced the same part again and discarded my brand-new part. When I returned home on May 27, the red flow light was still on, meaning the issue was never fixed.
I called again on May 28 to schedule another appointment, only to be told they would not be able to return until Saturday or Monday -- another seven to nine day wait. I explained that I did not understand why I was being pushed to the back of the line when they had already come out once and failed to repair the problem. I have now been trying to get my pool serviced since May 5, and it has been nearly a month without my pool being operational.
Additionally, the woman answering the phone at the Garner location was not friendly or helpful during the process. If the problem is not resolved by Saturday or Monday, I will absolutely no longer use this company. read more