from sales to service, wouldn't buy anywhere else! Two swim spas and two hot tubs so far for our…read moreextended family and everyone agrees!!! We it!!!

I called a few spa places around town looking for either a part or someone to come out and service…read moremy hot tub. Each time I spoke to other companies they sounded really annoyed that they had to answer the phone let alone possibly have to answer any potential customer questions. That's when I found Choice Pool & Spa's number and when a gentleman answered the phone from there I knew very quickly I had called the right place. Instead of immediately trying to sell me something, he walked me through what troubleshooting steps I had already taken, he offered his free advice all while reminding me a couple times to make sure I have the power turned off before I attempted any more tests. He knew what he was talking about and obviously cared about my safety. Ultimately I did need a tech to come out after I exhausted my efforts and you can bet I called Choice Pool back today and they had a tech to my house in less than an hour. Amazing.

Great team of folks, awesome facility (they do warranty repairs/replacements and educational "Pool…read moreSchool), and clearly a cut above the rest of the contractors I called. When I hire a project out, I don't pick the cheapest contractor. I pick the BEST man for the job. If you're of the same mind, you'll probably be happy moving forward with Jamie/Shaun.

Very happy with Parrot Bay Pools & Spas. From the beginning to the end, the process went as…read moreexpected and beyond. At all times you are connected with company in getting any information, question or answer needed on your pool. This reputable company stands behind its products. Lovely owners and workers. Highly recommend getting your pool done with Parrot Bay Pools & Spas!

Marquis is the best! My saltwater cell cracked and I just wanted to get rid of it, so I needed the…read moreplumbing fixed on the pool. The pool store I went to kept telling me they will call me to get me on the schedule and never called. I couldn't run my filter, so my pool turned dark green from waiting. I texted Marquis on a Friday evening and he came out that Monday and got it fixed for me.

Was supposed to show up in the morning once for an estimate once for a service. Showed up at 3:40…read morefor the estimate despite being told I had to leave at 1:00. Selected a date for a morning service because I again had to leave for an afternoon appointment. No communication until 12:30 saying he needed an advance for materials but would be there before 2:00. At 2:00 rescheduled for the next day at 12:00. At 1:00 with no communication I asked for my money back and he replied "understood." Expected me to Cash App him and advance within minutes but it's been 24 hours and I am out almost $300. Selective communication, complete con.

Pros: 1. One stop shop: full deck restoration (Trex…read moreproduct) and screened room converted into a 3 season room (EZ Breeze product) 2. Work completed timely (within a week or less). There were (3) separate jobs scheduled (deck, sunroom, flooring in sunroom). All of the work was completed before the projected date. Cons: 1. Building material options/offering on offer during the consultation period was limited. A) A 18/16 mesh screen was installed. We would've preferred a 20/20 mesh density to prevent gnats from entering the space. We had to re-install 20/20 mesh screens from another company at the cost of 1400.00. This was a missed talking point of discussion during the consultation phase in our view. B) The presented Trex board options for the deck was limited to 3 material choices. We would've preferred to see a larger variety of the deck colorway options (samples). The color sample provided for selection isn't as forgiving of foot traffic & surface debris as we would preferred. 2. The installation work was scheduled randomly. We received 'day of' calls to get the work completed. I think this translated into the work detail being rushed to meet the production schedule of other jobs. Some quality of the workmanship (finer details) went overlooked/lacking as a result. Ex. Gapped installation on the Trex boards primarily at corner edging in some instances (see close up pics).

Greg, Pete and their entire team did an outstanding job. From start to finish smooth as silk. My…read morewife and I went with glass windows and frame enclosure. My, only regret should have done this enclosure years sooner.

Working with Steve and Jean has been an absolute dream! The entire process has been easy to…read moreunderstand, and they've used their years of experience to prevent us from making design mistakes we'd eventually regret - which meant less income for them. Carolina Poolscapes provided me with the best value-to-cost quote, the highest-quality communication, and the friendliest customer service of any of the dozen or so pool companies I contacted in the Raleigh area. Every other company I spoke with was more interested in how much I'd be willing to pay for their services while acting like they were doing me a favor by even talking with me. If you want to be treated like a friend or family member, go with Carolina Poolscapes. Steve and Jean were the only ones who were actually invested in the outcome for myself, my wife, and our toddler. I know Yelp only goes up to five stars, but they deserve 10/10!

Note: Carolina Poolscapes issued a response to our rating…read morewhich bears little resemblance to the facts. First, we did not use Yelp to select Carolina Poolscapes. Yelp contacted us after we terminated Carolina Poolscapes contract. Carolina Poolscapes acts like they were unaware we were dissatisfied. We communicated this to one of the partners on several occasions. We have emails, text messages, photos/videos, security camera footage, and feedback from other contractors who repaired and completed the work of Carolina Poolscapes that confirms the rating we gave. The evidence shows Carolina Poolscapes did extensive damage to our lawn, landscaping, and irrigation, failed to repair them properly, left construction and personal debris strewn about (some of which they never removed), and we later discovered the pool work they did do was unsatisfactory. Our new contractor identified 4 new significant pool plaster delamination spots that Carolina Poolscapes missed, cut out cracks they failed to address, and installed 22 staples to the pool shell. Carolina Poolscapes told us no staples were necessary. We sincerely wish Carolina Poolscapes could witness the firms who repaired their work and completed the project. If they could, Carolina Poolscapes would understand the importance of showing up on time, working a full day, exercising care, doing things correctly, worksite cleanliness, having the necessary serviceable equipment and tools, positive teamwork, listening skills, and not constantly badgering the client for more money and invoicing progress payments before the work is complete. As for the bluestone work, it was done by a subcontractor and now Carolina Poolscapes wants to take credit. Finally, the contractor's partners did not get along, creating friction on the work site, and contributing to unnecessary project delays. We asked for two small changes that added 1-2 days. Weather may have delayed work by 4-5 days, but that is due to the work stretching to nearly 12 weeks (for a "4 week" project). Unlike Carolina Poolscapes, the new contractors issued warranties for their work. As for hiring one of their subcontractors, Carolina Poolscapes repeatedly failed to repair the irrigation system. We considered hiring one of their part-time subcontractors with irrigation skills to do the repair, but Carolina Poolscapes complained, ..., thereby costing the subcontractor income. Further misrepresentations by Carolina Poolscapes on this website or further interference with our contractors under false pretenses (Why did one of the partners call one of our new contractors representing himself as the contractor on our project after we terminated Carolina Poolscapes' contract?) will be viewed negatively and do nothing to change the facts on the ground.

By now I've had my pool for 5 years and I can say that their customer service and support has been…read moreamazing. I still work with the same team since I bought the pool 5 years ago; Justin, Renn, and Keith, and they all know me and my neighbors (who also own their pools) by name. Each time I go to the shop to get my water analyzed they print out and explain the results to me in detail and follow up with detailed instructions on how to keep my water clean and clear. I definitely recommend Clearwater Pools!

Lack of customer service! The only time they are happy to work with you, is when they see your…read morewallet open. please stop sending out the book keeper while the manager hides in the back. Shes not helping your business out! my neighbor asked about a pool, I said stay clear of Clearwater Pools!