I can't emphasize strongly enough just how impressed and thankful I am to Hot Tub Taxi. The company's owner, Darius, responded quickly to an emergency situation at my home. I had a serious problem with my plumbing and septic systems, and the result was that I was completely without plumbing for several days. The plumbers could not access the water line and septic tank to do the repair work that was required because of a deck and an old hot tub that had been built and installed in a terrible location by the previous owners of the home. I explained to Darius that no further work could be done to remedy my problem (and restore plumbing!) until the hot tub was removed. Darius completely reworked his schedule to help me out, and arranged to come to my home with his crew within 2 days. When he arrived, he assessed the situation quickly and knew exactly what needed to be done...and then he did it. He had to cut away the hot tub (which was old and had been unused for years) in order to remove it from its position, which was recessed into the deck. I was very, very impressed by the skill and professionalism of Darius and the Hot Tub Taxi team. And because of Darius's willingness to change his schedule to quickly come to my help, the plumbing folks were able to come in shortly afterwards and do their repair work. My situation may not be typical, but what I learned about the team at Hot Tub Taxi is that they are good people who will go more than the extra mile to help you out, and that they do their work with care, skill and precision. Darius and his crew from Hot Tub Taxi earned my deepest respect...and my thanks! read more

I'd like to give feedback as the seller of the Hot tub referenced by the first reviewer. From my experience Hot Tub Taxi acted as professionals throughout the removal process and took special care during the move to not only prevent damage to the my home and deck area but from my observation the hot tub as well. When I read the first reviewer, I believe the major complaint is in not receiving the electrical box. To be clear, the hot tub was never advertised online to include anything other than the tub. I voluntarily gave the Buyer remaining cleaning supplies and maintenance products as I had no need for them. However, the Buyer did express interest in also taking the box and at the time I wasn't completely sure If I should keep it or not but I did agree. And although Hot Tub Taxi gave advice that helped me to see other uses for this box, ultimately it was my decision to make and shouldn't reflect negatively on the movers. I cannot speak directly to the other concerns listed but only to give my thoughts on the interaction I had with said company and from my experiences wouldn't hesitate to use their services in the future. read more

Hot Tub Taxi was wonderful! I had not a clue where to start looking for somebody to get rid of an old hot tub that we got with the house we bought and never used. I called a pool and spa repair company, Quality, who referred me to Hot Tub Taxi. The cover on the tub we inherited leaked and it was full of water, mold, mosquitoes, and mess. They came and checked it out and gave me price the same day I called them. I called them back the next day and they were able to fit me in the same day since they were doing another job close by. It turned out that it was totally rotten on the bottom, water-logged insulation inside, and it had mice inside which was a feeding ground for snakes! YUCK! They did a complete disconnect of the electrical hook-up which was wonderful. They loaded and hauled away the tub and all the old electric and pieces. Nothing left for me to deal with except sweeping up some old insulation foam and dirt. Don't buy a used hot tub, or even look at a free one, until you have them check it out first. Old hot tubs are usually just material for the dump! The guys were very nice and professional. read more

We could not be more pleased with the service we received from the crew! My wife and I wanted a hot tub but didn't want to spend $7000-$13000 for a new one. We wanted to purchase one for my bad back but didn't know how we were going to get it to our house and on our deck. We live about 120 miles from the Raleigh area, so we were surprised to find out they would come all the way here and get it into place for us. Not only were they able to move it for us the next business day, they have been extremely helpful since delivering it by answering any questions I've had as this is the first hot tub I've owned and the price was completely worth the ease and convenience. I was also extremely pleased with their professionalism and the care they used with our hot tub and property. I highly recommend them to anyone who doesn't have the help, equipment, or experience to move one on their own. read more

I had been dealing with a different company in the area trying to get the hot tub delivered for over a month. I took off work three different times on days they scheduled and waited for them. They never showed. Communication was terrible each time I tried to call. I was pretty upset until Hot Tub Taxi got involved. They are hands down the best choice for hot tub and spa delivery to Fayetteville, NC. Darius Clark called and was extremely professional and helpful in getting the spa delivered ASAP when I had already waited for so long. They showed up exactly when they said they would and even called 30 minutes prior to let me know they were almost there. Darius Clark and his assistant were friendly and efficient upon arrival. They unloaded the hot tub and placed it on the deck for me with ease for my convenience. So glad Hot Tub Taxi got involved! Perfection! read more

A used hot tub became available at a great price that was not very old and in good shape. Hot Tub Taxi moved it for us on very short notice. They were very fast and professional. They used specialty pro tools like a heavy metal leverage lifter bar on small wheels and metal dollies with large wheels to do the job well and safely so that it only took 3 of them and they were able to handle a 7ft by 7ft square tub and make it look easy. And most importantly, there was excellent communication throughout the process. I first contacted them on Friday, met with the seller on Saturday and then the move was completely done between 8am~10am on Monday! We had originally talked about scheduling it later in the week but when that time spot opened up they called me first thing Monday morning and communicated directly with the seller as well. read more

If you want a spa mover that does not answer their phone, has a voice mail box that says "full" when you call, and then fails to show up to move your spa, then Hot Tub Taxi is the mover for you! My experience was almost identical to David K's below except they did not even show up to move my spa after several people took off work to meet them. There were no calls from them either before or after the scheduled pick-up to explain what happened. When we tried calling several times...no one answered. I should have spent more time looking for a mover when the poor communication problems with Hot Tub Taxi was obvious. Now I have done that and find there are several legitimate businesses that can do this. Hot Tub Taxi gives the impression they are not a legitimate business. read more

What an awesome experience! My first hot tub purchase, which happened to be from craigslist, which is also where I found this company. Super nice people. Very easy to communicate with. As a buyer I felt confident using them and the person that I bought the tub from was super impressed and happy to have a professional move the 800lb tub off of his property without any damage or worries. My tub was moved over 50 miles without a scratch and put in place by very trustworthy people at a very reasonable price. I would recommend this company to anyone!!! Well worth it! read more

As part of the sale of my house, I needed to have my old hot tub removed from the deck. I sent my request for a return phone call via their website and received a call within hours. The owner was more than helpful, squeezed my pick-up into his schedule, and removed my hot tub quickly and without incident. Should I have a hot tub in the future, Hot Tub Taxi will be the first company I contact. read more

I purchased a used tub from Craigslist I was able to reach Darius Clark from hot tub taxi immediately on his cell and my hot tub was delivered the very next day! His schedule was very busy but he still managed to get my tub to me from about an hour away. The team was efficient and delightful, very easy to work with and they didn't break the bank or my tub. Great Job! Thanks you guys, Christina read more

I cannot think of better service. I called Hot Tub Taxi to discuss and schedule a hot tub move between homes. Darius walked me through the process on the phone. He said his crew was in the area and could get it done today. I was stunned. He had his crew at my house within an hour and had the tub moved to the new location and set in place within a couple hours. The job was done seamlessly. read more

Called to remove my old broken hot tub that was in my back yard when we purchased our home. They were right around the corner and showed up in less than 30 minutes to take a look and give me a quote for removal. Scheduled 2 days later and less than 30 minutes was loaded on trailer and heading down the road. Thanks Hot Tub Taxi for quick response and fast removal, I recommend to all. read more

These guys really saved my move !!! I was warned only 72 hours ahead of time my swim spa {large 14x9} was arriving from Florida in NC and these guys made it happen. PLEASE give them more warning than I did!!! But know they will be professional on time and super courteous!! I will recommend them to everyone and I will use one of their contractors for my wiring for sure! read more

I had a hot tub for sale on Craigslist. I sold the tub we had no way of moving it though. Darius from "Hot Tub Taxi" Gave the end user a quote. Very affordable to move from point A to B. He showed up on time with great moving equipment and a fantastic crew. They were polite and very profenisonal to work with. I would recommend them very professional group of guys!! read more

These guys were great!!! They showed up on time and prepared. They worked through a very cold, rainy morning moving our hot tub from one house to another. They were quick and efficient. They helped us with placement of hot tub and gave us suggestions on what products and chemicals we would need. I would highly recommend them and would use them again. read more

Darius was fantastic to work with. I bought a used swim spa and had several delays until it was available to pick up. Darius was flexible and responsive. He moved our spa from Asheville NC to Mount Pleasant SC with no problems and less expensive than originally quoted. I highly recommend Hot Tub Taxi if you need to move your spa! read more

Hot Tub Taxi, They moved a used spa for me from a friends house. They actually moved it to her house a year ago. Did a great job both times. Quick service and helpful tips for getting started. Pretty reasonable price. Very timely and responsive. I called them to set up the date/time then they had me fill out the request. read more

Hired Hot Tub Taxi to relocate a Hot tub I purchased. I was surprised as to how fast Darius and his 2 man crew completed the job. Darius was very informative when it came to deciding the proper placement in my selected location. He even took the time to make sure it was square after it was put in place. read more

Hot tub taxi did a great job moving my hot tub exactly where I wanted them to move it. They were polite and professional. As it was my first time having a hot tub Darius was very patient and generous with his knowledge in helping me learn how to maintain it. I recommend them highly. read more