Pros: 1. One stop shop: full deck restoration (Trex…read moreproduct) and screened room converted into a 3 season room (EZ Breeze product) 2. Work completed timely (within a week or less). There were (3) separate jobs scheduled (deck, sunroom, flooring in sunroom). All of the work was completed before the projected date. Cons: 1. Building material options/offering on offer during the consultation period was limited. A) A 18/16 mesh screen was installed. We would've preferred a 20/20 mesh density to prevent gnats from entering the space. We had to re-install 20/20 mesh screens from another company at the cost of 1400.00. This was a missed talking point of discussion during the consultation phase in our view. B) The presented Trex board options for the deck was limited to 3 material choices. We would've preferred to see a larger variety of the deck colorway options (samples). The color sample provided for selection isn't as forgiving of foot traffic & surface debris as we would preferred. 2. The installation work was scheduled randomly. We received 'day of' calls to get the work completed. I think this translated into the work detail being rushed to meet the production schedule of other jobs. Some quality of the workmanship (finer details) went overlooked/lacking as a result. Ex. Gapped installation on the Trex boards primarily at corner edging in some instances (see close up pics).

Greg, Pete and their entire team did an outstanding job. From start to finish smooth as silk. My…read morewife and I went with glass windows and frame enclosure. My, only regret should have done this enclosure years sooner.

Professional, efficient and extremely friendly. This is my guy from here on out. Came out next…read moreday and spa was repaired within an hour.

From the owner: We are the best plain and simple. Some of the most knowledgeable in the industry. We solve the…read moreproblem a lot of times when others can't!! We strive on excellence, and take pride in our work. We will go the extra mile to get the job done, and make sure our customers are satisfied!

We had a great experience with Brandon. He took the time to answer all our questions and was very…read moreknowledgeable and patient. We would definitely recommend

We went to several places researching for a new hot tub. We returned and purchased it from Brandon…read moreat Paradise Pools. He had so much knowledge and told us things we didn't know we had to ask! He didn't pressure us into buying an expensive one and even encouraged us to look around! From ordering to receiving Brandon was always patient with us . We called him for every little thing and he was always pleasant with us! The delivery went smooth. Lucky for us, we ordered ours before the pandemic so ours was delivered right on time!

PJ Is the most knowledgeable best pool guy in the business weather it be setting up, closing down,…read moremaintenance, or keeping the pool crystal clear. Tim the maintenance guy is also terrific . They are Top shelf good guys that care about customers . Id recommend to anyone . Steve Murphy - Willow Spring

The Garner location has become a bit too big for their britches. I can understand making…read moreappointments for certain issues and sales. But pushing people off to a parts supply person by phone who never returns your calls is detrimental to their business. I called for a part and just decided to make the drive there to see if they had one in stock. The big kicker is they had the part but were going to charge me 1-1/2 times the average retail price. I decided to order from Amazon, and saved 78 dollars and had it the next day. If it wasn't for customers they would not have the business, treat your customers with a bit of respect also, a lot of people freak out when something happens to their pool and/or equipment are just looking for help, not a condescending attitude. I was in college and worked the summer months installing and repairing pools, people spend a lot of money to have the luxury of a pool, and some save over time to have a pool. Treat everyone with compassion when they call or are seeking a bit of information when an issue arises will go a long ways. You are not the only pool company in NC. I've been a customer for over 15 years, used them exclusively during that time. But I will be looking elsewhere for better customer service.

I called a few spa places around town looking for either a part or someone to come out and service…read moremy hot tub. Each time I spoke to other companies they sounded really annoyed that they had to answer the phone let alone possibly have to answer any potential customer questions. That's when I found Choice Pool & Spa's number and when a gentleman answered the phone from there I knew very quickly I had called the right place. Instead of immediately trying to sell me something, he walked me through what troubleshooting steps I had already taken, he offered his free advice all while reminding me a couple times to make sure I have the power turned off before I attempted any more tests. He knew what he was talking about and obviously cared about my safety. Ultimately I did need a tech to come out after I exhausted my efforts and you can bet I called Choice Pool back today and they had a tech to my house in less than an hour. Amazing.

We purchased our first Spa from Choice Pool and Spa. From the Purchase with Lou we were given names…read moreand phone numbers from contractors for a concrete pad, Electricians and landscapers. We are so pleased with the way our yard turned out along with this beautiful Hot Tub Spa! We had many questions as New owners of a Spa. Johnna Martin, Eileen Rocha, Rob Lawler were very knowledgeable, Professional, answered all our questions and suggestions on the upkeep of our Spa. We highly recommend Choice Pool and Spa for your Selection of Backyard Fun!! Thank you!

Amazing work! Ian is incredibly helpful, and his team was able to fix the damage on my pool that…read moreother companies couldn't. He was able to work within my limited budget and resolve the problem at a fraction of the cost others had quoted me. I'm so happy I reached out to CPC pool works. I wouldn't consider anyone else for pool repair.

Great experience with CPC Pool Works. We Love our finished pool. Very pleased with the whole…read moreprocess and they were very helpful and knowledgeable.

Note: Carolina Poolscapes issued a response to our rating…read morewhich bears little resemblance to the facts. First, we did not use Yelp to select Carolina Poolscapes. Yelp contacted us after we terminated Carolina Poolscapes contract. Carolina Poolscapes acts like they were unaware we were dissatisfied. We communicated this to one of the partners on several occasions. We have emails, text messages, photos/videos, security camera footage, and feedback from other contractors who repaired and completed the work of Carolina Poolscapes that confirms the rating we gave. The evidence shows Carolina Poolscapes did extensive damage to our lawn, landscaping, and irrigation, failed to repair them properly, left construction and personal debris strewn about (some of which they never removed), and we later discovered the pool work they did do was unsatisfactory. Our new contractor identified 4 new significant pool plaster delamination spots that Carolina Poolscapes missed, cut out cracks they failed to address, and installed 22 staples to the pool shell. Carolina Poolscapes told us no staples were necessary. We sincerely wish Carolina Poolscapes could witness the firms who repaired their work and completed the project. If they could, Carolina Poolscapes would understand the importance of showing up on time, working a full day, exercising care, doing things correctly, worksite cleanliness, having the necessary serviceable equipment and tools, positive teamwork, listening skills, and not constantly badgering the client for more money and invoicing progress payments before the work is complete. As for the bluestone work, it was done by a subcontractor and now Carolina Poolscapes wants to take credit. Finally, the contractor's partners did not get along, creating friction on the work site, and contributing to unnecessary project delays. We asked for two small changes that added 1-2 days. Weather may have delayed work by 4-5 days, but that is due to the work stretching to nearly 12 weeks (for a "4 week" project). Unlike Carolina Poolscapes, the new contractors issued warranties for their work. As for hiring one of their subcontractors, Carolina Poolscapes repeatedly failed to repair the irrigation system. We considered hiring one of their part-time subcontractors with irrigation skills to do the repair, but Carolina Poolscapes complained, ..., thereby costing the subcontractor income. Further misrepresentations by Carolina Poolscapes on this website or further interference with our contractors under false pretenses (Why did one of the partners call one of our new contractors representing himself as the contractor on our project after we terminated Carolina Poolscapes' contract?) will be viewed negatively and do nothing to change the facts on the ground.

Awesome customer service with even better designs! We love our new pool for all of our kiddos to…read moreenjoy for years to come

Lady at the desk extremely rude and ill mannered from the moment we walked in the door we won't be…read moregoing back, worst customer service I have ever received, we will find some place else to get our pool supplies from now on she also asked us to get our one year old to be quiet when he was playing by himself at the toy table. Now after looking at the reviews I am not the only one who has received this treatment, which was clearly apparent from the moment we walked the the door. Word of advice you should find some different help and your sales would probably go up.

Great customer service. Jessica is always very friendly and helpful! I definitely recommend using…read moreCapitol Pools.

Great team of folks, awesome facility (they do warranty repairs/replacements and educational "Pool…read moreSchool), and clearly a cut above the rest of the contractors I called. When I hire a project out, I don't pick the cheapest contractor. I pick the BEST man for the job. If you're of the same mind, you'll probably be happy moving forward with Jamie/Shaun.

Very happy with Parrot Bay Pools & Spas. From the beginning to the end, the process went as…read moreexpected and beyond. At all times you are connected with company in getting any information, question or answer needed on your pool. This reputable company stands behind its products. Lovely owners and workers. Highly recommend getting your pool done with Parrot Bay Pools & Spas!

Became completely non-responsive right after I paid them for the initial consult (7-8 attempts…read moremulti-channel phone call, text, yelp). A simple "no" would have been nice that we dont want your business, freeing me up to pursue other vendors. Now we have lost the summer season.

I needed a 24round pool taken down. Aaron and his team did a great job. When I'm ready for a new…read morepool, I am definitely calling on them.