Great team of folks, awesome facility (they do warranty repairs/replacements and educational "Pool School), and clearly a cut above the rest of the contractors I called. When I hire a project out, I don't pick the cheapest contractor. I pick the BEST man for the job. If you're of the same mind, you'll probably be happy moving forward with Jamie/Shaun. read more

Very happy with Parrot Bay Pools & Spas. From the beginning to the end, the process went as expected and beyond. At all times you are connected with company in getting any information, question or answer needed on your pool. This reputable company stands behind its products. Lovely owners and workers. Highly recommend getting your pool done with Parrot Bay Pools & Spas! read more

Left initial review years prior. Assumed that I was done with Parrot Bay. Over the past summer, the pool started to lose water. Fiberglass in ground. After cutting fiberglass and digging up cement, surprise. Installers used flex pipe on the returns. Fill settled and crushed the flex pipe. So, to make the install easier, the customer pays repair charges, let alone water bills twice normal. Again, read the reviews. There are a number of unhappy customers. Parrot Bay deserves each one. read more

From the very beginning of planning and building, to maintaining my pool, Parrot Bay has been an excellent place to do business with. I have never once been disappointed. If you are handy they will talk you through the simpler repairs and you can do your self. If the repairs are more difficult they are very reasonable and efficient for service. If it's a Pentair warranty they are a repair center. For chemicals, you can take samples in and they tell you exactly what you need and give you detailed step by step instruction on how to apply them all during monthly pool schools. All in all I can't imagine getting or maintaining a pool from anyplace else. Everyone there is so professional and I don't think it's an accident. It's the best, most professional company I have dealt with for anything. read more

Signed the contract 02 October 2023, was led to believe the pool would be ready to install once the permit was approved (approved November 2023), 8 months later still no pool. It wasn't until I made a surprise appearance at the facility to find out they sold me a pool they didn't have. Extremely poor communication. The demeanor and comments of one owner (Jenny) was as this was my fault. It was agreed upon by the owner (Shaun, very professional) to reimburse the full amount but took 3 weeks to receive my money. Do your research before taking on a large project. read more

To anyone considering Parrot Bay Pools, please hear me when I say this: think twice before trusting this company. My experience has been nothing short of devastating, and I feel obligated to share my story as a warning to others. I hired Parrot Bay Pools to install a heated pool with a waterfall and hot tub, hoping to create a space for my family to build memories during one of the most challenging times in our lives. It took almost a year to finish the project, and even then, it was incomplete. The heating system, the waterfall, and the hot tub--all the key features I paid for--have never worked. Shaun, the owner, and his team have repeatedly failed to fix these issues, leaving me with nothing but broken promises and mounting frustration. This is not just about a pool. This is about the peace and joy I desperately wanted to create for my mother, who is in hospice care, and for her grandchildren and great-grandchildren. I wanted my home to be a place where they could cherish the time they had left with her, filled with love and happy memories--not a reminder of the sadness we are all facing. Instead, Parrot Bay Pools brought nothing but chaos and heartbreak into this already difficult situation. When I signed this contract, I was overwhelmed, working 3-4 jobs, and barely getting three hours of sleep each night as I managed my mother's care. I trusted their salesperson, Christine, who assured me of their professionalism. That trust was shattered. My neighbor later revealed their own negative experience with the company, where Parrot Bay allegedly tried to overcharge them. Since the day Parrot Bay Pools stepped into my life, I've been left emotionally and financially drained. I paid in full upfront, believing they would deliver on their promises, but instead, I've been left with a non-functional pool and no accountability. Shaun and his team have even tried to deflect the blame onto my pool cleaner, which is both outrageous and nonsensical. As I told Shaun directly: how can something be broken if it never worked to begin with? This situation is unforgivable. I refuse to stay silent while this company continues to operate in such an unethical and unprofessional manner. I am fighting not just for myself but for anyone who might fall victim to the same unacceptable practices. My family and I deserved better, and so do you. EDIT: The owner of Parrot Bay Pools, Jane, just called me and threatened me with a lawsuit. Let that sink in. For months, I have been reaching out to this company, complaining about my pool not working and about how I didn't get what I paid for. During all that time, I never once received a call from her to address my concerns. But the moment I posted a review, suddenly, she finds the time to pick up the phone--not to resolve the issue, but to threaten me. This speaks volumes about the type of people associated with this company. A genuine, sincere business owner would have reached out to ask, "How can we make this right?" Instead, Jane chose to attack me, to threaten me, rather than take accountability for their failure to deliver what I paid for. What's truly ironic is that I haven't even begun to fully expose what I've endured with Parrot Bay Pools. If they think a lawsuit will silence me, they are sadly mistaken. read more

Love our pool and spa. Excellent service. Kayla was wonderful. She gave us a mini pool school, teaching us how to work lights , filters, deck jets, etc. The guys installing the pool were great too. Our concrete around the pool is so beautiful and we had French drainage installed. Overall very happy with everything. read more

I highly recommend Parrot Bay Pools & Spas. We had a seamless process from start to finish. From Bradley in sales, Seth and Shaun in construction, and Kayla for pool school, everything went perfectly. Even with me changing my mind constantly :) After I had a less than stellar experience with a different company, Parrot Bay went above and beyond, cannot recomment them enough read more

See all

WOULD NEVER RECOMMEND THIS COMPANY! They lied to us from the beginning, guaranteeing we would not need a retaining wall and then changed their mind after we signed all the paperwork and they had our money. Then, they continued to have no respect for our initial budget and offered zero assistance leaving us on our own to figure out how to remedy the need for the retaining wall or leveling the yard. Once we spent a massive amount of additional money leveling the yard, they placed the pool where they thought it should go without confirming that it was in fact where we wanted it placed, and then gave us attitude when we questioned the placement. Their communication through the entire project was terrible. Since we can't give zero stars, I would have justified giving them 1 star because my kids have really enjoyed playing in the pool, however now that we found a MASSIVE CRACK in the bottom of the pool less than a year after initial install, THIS COMPANY DESERVES ZERO STARS! **Not sure why this says San Fran, CA....this was in Holly Springs, NC read more

Incompetent is the first word that comes to mind. I paid for a closing/opening package. I have a Baquicil pool, I told them that and even circled that on their form. The guy came over and did NOT use the Baquicil compatible chemicals. It turned my water milky immediately. He came back out and dumped more NON compatible chemicals. He come back out a couple days later to check on the pool, sees it's still milky, then advises me to "just leave it." He then admits and apologies for using the wrong chemicals. I take my business to Hallmark Pools who I totally recommend and they fix my pool. Parrot refunds opening at my request, but I am currently being told I probably won't get a refund on the closing, because " they used chemicals and sent a guy out". So I have to pay for the incompetent guys time and the WRONG chemicals. What a joke. It seems in every review ownership tries to put the blame on the customer. I can't wait to see how they try to say this is my fault. Do the right thing and refund all of my money. read more

* Build process: I had to remind them that certain portions of each phase were complete so they could return and finish their job; you will likely have to do the same as it appears there is no project manager- you may have to fill that role. * Certified checks only. It is interesting to point out that they want you to certify the checks you provide them, which costs additional money on your end. Good luck getting the same results from them; you almost have to beg them to do their job. * Quality control. Once the pool was "completed," many things were still not functioning correctly. We found the heater didn't work when the pool school lady came by to clean the pool. I also pointed out that the silicone on the spa was coming off, which took quite a while for them to fix after I reminded them numerous times. That has become a recurring problem; it continues to come off, and water leaks into the crack. * I also noticed the spa water draining down to the return valve when the pump was off, which made the fiberglass detach from the spillover section, as there was no pressure on the spa to push against the spillover wall - a mess they never addressed. I also pointed this out with pictures and video clips on several occasions. One of the company owners (Shaun) said he would handle it later, but he never did... what a surprise * Unprofessional work. Dirt, gravel, and debris in the backyard. I understand that the backyard will not be the same after the build, but wow, they left trash out, nails, excessive amounts of gravel in the area with grass, and uneven patches of dirt; they did not put effort into trying to level it a bit. They said they would address this but never did. I kept all the messaging data documented on their ghosting app called "Basecamp." It's a hit or miss with that app. Maybe it'll work for you; we hated it. * Concrete Company. Parrot Bay said they would credit that $1500 (which they charge you upfront in the pool contract- what a joke!) to Chasen Concrete (the concrete company that works on the spa and can do the pool concrete for only an "arm and a leg"). The problem is that the $1500 will NOT make them come to do any work, not to mention that Parrot Bay has already paid them for the spa work. Be advised that Chasen Concrete will not proceed with any work unless they can make a significant profit, plus they will charge for concrete equipment rentals. A concrete company that has to rent equipment and charge the naive customer for those rentals -- sounds crazy, right, like mechanics charging you to rent tools to work on your vehicle. The price will hurt your wallet unless you have a substantial amount of money to waste; however, you'll find out that their work is subpar when their concrete work shows deficiencies, as happened to me with the spa, which I pointed out to Parrot Bay. The company said they would contact the Concrete Company; guess what happened? Nothing as usual- I never heard back from them. * Reputation. You'll find some good reviews, which I was surprised about, but I'd like to think that Parrot Bay had something good going; since they built my pool, it is in my best interest that they recover and do well. However, you will also find plenty of bad ones. Also, many know of Parrot Bay Pools' reputation, but you will likely not hear nice things. I had the displeasure of getting that sort of negative comments from the sources below; sadly, Parrot Bay had already built my pool: o The gas company. I rather not discuss what the employees who came to set up my natural gas line for the spa mentioned about Parrot Bay, but it was bad. o Other pool companies: I hired another pool company to check their work; I just can't trust them anymore. They did not express themselves well about this company. o The technician who is working on fixing the heater that Parrot Bay installed seven months ago, which no longer works. He recommended not to do business with them. o Other people. Just mention the Parrot Bay Pools; many already know of their reputation. Conclusion Parrot Bay may not be the best option for you, but they could turn things around. I don't want them to go out of business, but they have work to do to improve their current reputation. Maybe you have a different opinion about them, and that's fine. I want to think that they are not that bad. However, I cannot recommend them to anyone, as I will not risk damaging my credibility with a corporation like Parrot Bay Pools. I hope you find this helpful, and if you don't believe me, that might be a good sign; perhaps you may also be skeptical when dealing with Parrot Bay Pools. The last word of advice, don't take my word for it; this was merely my experience. I highly suggest you do some research and ask others, don't just look at this review; I am one of many. I hope you'll be more prepared to make a better decision. GOOD LUCK! read more

The sales person knows nothing about the spas. Every question we asked she either had to call the factory or call the owner. We made 3 separate visits to the showroom. When we returned to purchase a spa, we were told they do not take personal checks. We could bring a non refundable cashiers check for the total amount. We could not get a realistic time frame for the delivery of the spa. The owner would not even consider waiting for our check to clear before ordering the spa. I went to B & G Builders in Durham. They carry the same spa that we wanted. Not only was it $700- less, they accepted a personal check and they are very knowledgeable about their product. We have a delivery time, they will come to our home, place the spa and set it up. After the spa is installed will come to our home again and show us how everything works. They also suggested we bring a water sample prior to the delivery, so they can see what chemicals we will need and not sell us chemicals we don't need. That is great customer service & I would rather give them my hard earned money, read more

If you are expecting any kind of service after the sale, then this is NOT the business for you. They installed a new liner and were helpful until the liner was installed. After which it has been, we don't cover that, or we don't do that. What happened to ensuring your customer is just as happy after the sale so they will be loyal? I highly recommend you think twice before using this company. read more

WARNING long post! I have been waiting to write this post, but there is no longer any point. I would like to thank publicly River Pools and Jason Jason C Hughes as well as the very helpful people at Pentair who have been extremely supportive and understanding, having to pick up where our pb failed. We contracted with [https://www.parrotbaypoolsnc.com/](https://www.parrotbaypoolsnc.com/) to install our fiberglass pool, roughly June of last year. This was our first pool, so the process was unfamiliar, we relied on the "experts" to help us. Despite questionable reviews, the supply chain delays and high demand forced us to make a decision we otherwise would not have. We settled with Parrot Bay, confident in our salesperson and his response when we asked what our recourse was as they wanted 100% payment before the hole was even dug, he replied "we want your positive review". Fast forward 10 months later, and to complete our project per our contract, they are requesting we sign an agreement that we would not post any negative reviews. I will say, the biggest complaint we had initially was only the poor communication, but that is not certainly unusual in these times. Now, I would encourage anyone to delay your project if you have to but do NOT use Parrot Bay. In the long run, it will be worth the wait to have competent, honest and decent contractors in your corner. With an investment this size, dealing with someone with ethics and morals truly matters. As this was our first pool install, when Parrot Bay informed us of the company they typically use for concrete, we thought, better to go with that company to ensure a more seamless project. In all fairness, it was our decision and despite the massive disaster the concrete company has proven to be, we don't blame Parrot Bay for that. We chose stamped coping and stamped colored concrete pattern for our patio, however they poured almost 1400 sq ft of brushed concrete and the wrong color coping. They noted the mistake, accepted responsibility and though we were told not to dig up the coping as it could compromise the pool shell, it could be stained. We gave the concrete company the opportunity to fix it, and though they did rip and replace the deck, they sloped it toward our foundation, resulting in our crawl space flooding. In addition, during the demo the coping was cracked in several places. They did stain the coping to make it look closer to the color we chose, but it was applied so sloppily it looks like a kindergartener did it. The same concrete company that did our deck, was contracted by Parrot Bay to complete our spa coping, which not only looks awful, but is leaking. Now after multiple other professional opinions, we have to rip up the concrete patio a second time, stain and seal the remaining deck, and demo and fix the spa coping. This is where Parrot Bay went wrong - they were quick to distance themselves from the concrete company on one hand, but demanded we pay them on the other. Not only did they not help us, Jamie Harris Braddy was unprofessional, apathetic and arrogant. When we tried to explain that our issues weren't cosmetic, she was sarcastic and obnoxious, despite our attempts to help her understand the magnitude of the problem. Meanwhile our pool was sitting, with rusting rebar at the bottom, stones, chunks of concrete, debris, which was noted when a rep from River Pools came to "repair" the damage. He was unaware that it still wasn't complete, but he was shocked by how the pool and spa were treated. As we no longer had faith in either Parrot Bay or concrete company, we sought our own estimates. Parrot bay(Shaun) initially said they would "fix" the spa coping, however their contractor was not able to do the job for another 6 weeks. We had someone ready and able to complete it right away, so we asked in lieu of Parrot Bay repairing it, they could get us a pool vacuum and we would take care of the spa. The initial dig date was january 8, it is not April, they had sent someone for 2 cleans, however things were at a standstill presumably because the spa and patio had to be repaired. However with no help from Parrot Bay and facing summer without a pool to swim in, we decided to clean the pool ourselves. Weeks go by, no communication from parrot bay. Finally after stalking fb pool pages and seeing a comment I posted (but did not name the pb) my husband received a message from Shaun. He profusely apologized for our experience and reiterated that he and his wife are involved in helping their community(not sure why this was relevant). He agreed to get the vacuum and we would repair the spa at our expense. Another week or two goes by and Jamie tells us that she will have a paper for us to sign, we assume it would include that we would consider the vacuum as fulfilling their contractual obligation - no problem. To our surprise, we got a call from a very nice representative of Parrot Bay, ensuring he was going to help us resolv read more

Had a wonderful experience! Booked Parrott Bay to do our pool opening this year. They came on time and had our 18'x45' pool up and running (tarp off and stored, ladders installed, and blue color) in two hours! Highly impressed! This is only our second year with this pool, and Chris gave helpful advice on pool maintenance to my husband for general upkeep throughout the year so that we wouldn't run into the same issues as last year. Would definitely recommend for pool opening! read more

Parrot Bay Pools & Spas - 2 hours after taking the tarp off - Pool & Hot Tub Service Near Me - Benson, North Carolina

See all

I wish I could give zero stars. I contacted Parrot Bay to do a pool opening and weekly cleaning service for a tenant of mine. During the opening, they told my tenant that more shock was needed (Why didn't the service tech add it then?). Also they did not remove debris from the pool. I called and they said they'd go out again to fix everything. No one showed up on the scheduled date, nor did they call to reschedule. I called and was told that the serviceman was no longer with the company. Days went by, the pool turned green because it was not taken care of during the initial opening. Called again, and got an outrageous quote for chemicals because the pool is now green. Then they said some of the chemicals that were quoted were optional. And they thought I had a saltwater pool. Finally someone went again, cleared the pool, but did not clean the steps or vaccum, so it's clear water with grime in areas. A manager has not called me back, so I sent an email explaining the issue. The response I got was: "The renter turned off the pump and it needs to be left running (she turned the pump off once the pool turned green and spoke with a Parrot Bay employee). We will send him back today, but we will be refunding for June services and will no longer be able to clean your pool. Good Luck." The sender did not even sign the email so I have no idea who wrote it. So much for a signed contract for weekly pool service. Will be contacting BBB as well. Awful service and I'm expecting a very passive aggressive response to my google review as well. read more

I just bought a hot tub from this store and got excellent idle very and setup I am having them clean my pool starting this week I have seen their work and they do a great job read more

This was the BEST experience I've had in a pool store. They gave me all the information that I needed upfront. No hidden costs!!! Thank you Jamie, Shaun and all the staff for making my experience an enjoyable one!!! read more

It is October 4, my pool was supposed to be done in May. The electrical part of the bid was $850, and granted the estimate said it would probably be a little larger, but QUADRUPLE is a little much. It will be a cold day in he.. before anyone should use them. The electrical tripled i believe because instead of 2 trips to do it, it took them 9, and 7 of them were to fix what they did on a prior visit. Never. And they won't certify it as finished until i pay the overage. My pool will sit there before they get a penny more. 56k is enough not including landscaping. read more

Sean went above and beyond to help me! Support your locals Fuquay!!!

So I wrote a review on google and then went to the store to try one last thing. While I was buying my item. The manager Jamie comes out of the back saying she read my review & thinks it was unfair. She feels everything is from my perception and my expectations. Well I thought that is what a review was! My review was saying how I felt so they could fix it, instead I'm told that she is tired of dealing with "you people" and she is done with me. So don't come in here begging us for help." I informed her that every time I came in the store I brought more products that her and her staff ( not knowing what they are doing told me I needed) so how am I begging you! Jamie was Terrible today and I advise you once again to not go into her store! You may turn into "you people". read more

DO NOT DEAL WITH JAMIE BRADDY from Parrot Bay Pools & Spas in Fayetteville. She was extremely rude and her comments were discriminative. I believe she has an issue with people of color. She pre-judged my husband and I and totally disrespected us. She told us "I knew you were going to be trouble from the very beginning". There was no trouble until she refused to give us what was promised. We were verbally promised the floor model to include the cover and steps that were attached. When the items were delivered, the steps were missing. When we called Jamie about it, she said she really didn't want to sell us anything, she just wanted us to leave the store". She felt that we were undeserving of the discounts we were given and she didn't want to honor the original deal. Jamie pretended to be nice up until we paid for the hot tub. She doesn't need to deal with customers if she's going to be unprofessional. Her customer service was very hurtful and we will never deal with her again. Now we have to purchase steps on our own, because Jamie refused to give us the steps she originally promised. read more

Please don't be swayed by the store's response to this post (as they respond to all negative reviews). Save yourself the trouble, and just go to Leslie's Pool Supply. I went to Parrot Bay Pools after my pool turned green over the weekend. Jamie rang me up for $298 worth of product, even though all I really needed was shock, and algecide. Nevermind the extra money spent, I probably needed the chemicals any way. I paid for all my items, and walked out with my arms full of multiple products. The manager followed me out with two more buckets. I packed up, went home, and used the only "calcium" product I had (the print out they gave me said to treat my pool with Calcium Hypochlorite Shock) for 3 days straight. I treated my pool twice a day, for 3 days with nothing but calcium. My pool is STILL green. After a phone call to my father, who has been taking care of pools for longer than I've been alive, he let me know that they didn't give me any shock. I paid $90 for a tub of shock, and it never even made it to my vehicle. I went back into the store, was very polite about missing my shock, and waited to hear what they had to say. The manager was virtually speechless. Other than the fact that she said all I need to do is get the shock into my pool, she didn't even apologize until after I had been standing there for 10 minutes. Then Jamie decided to pipe in, with an unbelievably rude attitude, asking what I "expected" them to do about it. I let her know kindly that she should not ever handle any customers, because she doesn't know how to have customer service, AT ALL. I explained that I was now 5 days behind schedule, and all I'm leaving with is what I had paid for on Monday, a small apology, and an even worse situation, thanks to Jamie. They did not care in the least. I will NEVER go to them again. I will NEVER recommend them. I will try my best to keep everyone who I can stop from going in there, to stop from going in there. There are MULTIPLE bad reviews as far as their customer service goes. Doing customer service for over 15 years, I know that the customer is not always right, however...they didn't even try to make it seem like it was their error, or that they were truly sorry I've been set back because of their error. TERRIBLE customer service. Going to Leslie's later today to get anything else I need, and I recommend you do the same. read more

After returning from vacation from San Pedro Sula Honduras \ Roaton (14 days) our pool was green with Algae. I had to go to work and my wife had some business to attend to, so my daughter who is 15 said she would go with a neighbor to the pool store to get some pool supplies to get rid of the Algae. She took a water sample to the store with a neighbor, and the computer stated the pool needed 644.00 worth of pool supplies that "might" clear up the pool. My daughter has her own credit card with a 200.00 monthly limit, but she took my wife's card to go to the store. All of my families credit cards have the words "CHECK FOR ID" written in the signature block. The computer recommendation for the Algae ridden pool was to partially drain and refill pool so that the large quantity of pool supplies would not be required. Instead the store sold 644.00 worth of pool supplies to a 15yr old (who is less than 5' tall so looks even younger than 15) and did not ask for ID. I called the store that night when I returned home, and talked to them about returning the store supplies or at the very least have a pool expert put the supplies in the pool and guarantee they will work. They said they would not do either, and so I drove to the store the day after the purchase was made to return the pool supplies. I informed the owner of the store that I disputed the charges with American Express, and then she said if I took the supplies that I had just returned out of the store she would call the police on me. I asked her to verify all the supplies were returned unopened and sign the receipt, and she did but she would not refund me the 644.00. I totally emptied my pool and cleaned the liner, and then refilled my pool with tap water from two garden hoses. I added about 100.00 worth of pool supplies from Wal-Mart, and now the test strips show that my pool is PERFECT!!! Instead of putting 644.00 of supplies in my pool and as the store stated my pool might be swimmable by the 4th of July!! I swam in my pool on the 4th of JULY and it was PERFECT for less than 644.00!!! In my Opinion: Any store that would take advantage of a 15yr old girl and sell what I would consider a ridiculous amount of pool supplies should be at least fined or forced to close. read more

1 Star is to many... from the beginning the original price that was quoted for constructing the pool changed several times, "THEIR" miscalculations were extremely incompetent and pricey on my end. Once the pools was complete, I continued using them for chemicals and to open/ close and service my pool yearly. This was done based on necessity since I deploy much and was away most of the time. Their service was always less than stellar, and never provided the assistance or the answers needed when my wife asked. This year a leak was found on my pool, it was identified to be in the jet near the pool rail, the damage was clearly caused by negligent blunt force. Since Parrot bay is the only technicians that serviced my pool, the damage obviously was caused by one of them. I called to ask and request repairs to be done and to this day the Parrot bay desk attendant says we cannot give you "SEANS" # and he is aware of the issue. I never heard back from them, and had to look elsewhere for assistance. Parrot Bay Clearly does not care for their customers, Do not care for the quality service they provide, but they do care about one thing MONEY... If your looking to build a pool or any type of pool service "STAY AWAY" from "PARROT BAY" worst self serving business their is. My next stop is the better business bureau.. read more

I a very negative experience with the manager of the Fayetteville store "Jaime". After spending several $1000.00 on service and pool cleanings. My pool is still green, I have sent emails and actually went out to store to no avail. So I finally went the store again this Time I spoke with the manager "Jaime" she proceeded to tell that it was my fault the my pool was green. When I tried to ask how we could fix the situation with the pump turning off. She started to yell at me informing me that my pool would no longer be serviced. This the first time I have been fired as a customer. I have never been treated this way. I had been a customer since the store started business, but after meeting with Jaime I will be taking my business. I do not understand how they can stay business with type of service being offered. If the store owner would like to contact me. Just ask Jaime who came in to inquire about a green pool. I was a loyal customer, no longer. If I could have given negative stars Jaime would have gotten -5 stars. read more

Awesome company! Great service!! I don't trust any company until they have earned it, and parrot bay pools and spa has earned my trust!

I am incredibly annoyed by Mrs C's inaccurate depiction of Parrot Bay!! She isn't giving the whole picture- Nor is she taking responsibility for her actions causing the unlevel pool (you cant leave it sitting in your yard for weeks and not take the builders advice by backfilling around the pool- then when mother nature hit, it shifted, resulting in her unlevel pool!! NOT installation as she would have you to believe!! She also FAILS to mention the manufacture of the pool is warranting it 100% and is standing behind the work!!) It is my opinion this is the best pool company in the area. It's a shame that anyone can post anything here with little to no validity and its taken as gospel. Go meet and talk with them and form your own opinion... Just my two cents worth! As always.. Have a marvelous day!!! read more

If I could give this company no start, I would. They are horrible. I have never seen such terrible customer service. I started the process with Shelly. She is nice and as a salesperson tells you everything you want to hear. But usually forgets to mention that everything she said they can do cost extra. So they call me daily while I was getting financing to ask me what was going on. As soon as I get the financing, it is like pulling teeth to get them to talk to me. They tell me we are doing the layout and pulling the permits. I ask repeatedly if the permits are approved and no one can answer the question. They continue to tell me it would possibly be this week but no one can tell me what is going on. Then Jamie calls me. Albeit I appreciate the information she was giving me because I didn't know any of it but she is extremely unprofessional about it. She was treating me like I was horrible customer for asking question about when the pool was going to get installed. Then she tells me that the $45,000 in the contract will be what I pay....even though almost $10,000 of that was budgeted for contingencies (i.e. if they hit water, etc). So I asked her, if none of those contingencies happen (i.e. they don't hit water, the $5000 slide I took off, the crane doesn't cost more than the already established (not estimated as she like to claim $3000; actually I was told it was $3000 and all of a sudden Jamie says it is $3500) then they just keep the money. The entire $45,000. So I would be paying them $3,000 for not hitting water and not diverting is around the pool. She said they would be keeping every dime of the $45,000 no matter if they didn't haul off any dirt ($395 per yard and my contract was budgeted for 3 loads), or hit water (another $3000) or the slide that was taken off to accommodate the crane (the difference being $2000), or $199 per (POSSIBLE) stump removal should they find any. So that right there is almost $7,000 in money that Jamie said the company is keeping whether they encounter any of that or not. And when I questioned the illegality and/or how they could even do that she said (I quote), "Ma'am, I don't think we are going to make you happy so I think it is best if we refund the $1000 deposit and part ways". I agreed to this saying "yes, refund my deposit and we will cancel the contract". Once I said refund the deposit, she said "oh well, they probably won't refund it if there has been any work done"........oh by the way, Jamie ordered my pool on the 12th of May way before permits were pulled or even the layout was done. And Shelly is the one that blatantly told me that Jamie took the risk of ordering the pool even before I got the financing just in case but they would have to take the hit for it, if it didn't work out. So now, as of 10 minutes ago, no more pool from parrot bay, I'm out a $1000 for then coming to my house to draw a line, and I still have no idea how they can take $7000 of my money for stuff they wouldn't even need to do. I implore you, if you can find any way to use a different company, please do so. These people just want your money and will swindle you every which way to get it. I have never seen a customer oriented organization so less focused on customer service. read more