We have used Pool Specialists for years on our inground pool. The owner is a gruff egomaniac but…read moreseems like he knows the business so we stuck with them. This year he went off on a rant about a gas line near the pool filter, using expletives about the gas company and threatening us with big fees caused by the gas company piping for our new generator. When I complained to his office that I didn't like the time of his communication he simply sent me a text saying they were dropping us. This after 5-6 years as a customer and thousand of dollars in repairs and maintenance. He may be knowledgeable but his horrible attitude makes dealing with him a very unpleasant experience . I recommend you steer clear of him and his company. On a side note, Morgan in his office is a dream to work with. He needs to stay away from customers.

We hired Pool Specialists Inc. and signed a contract with them, on Feb 25th, 2020, for replacing…read moreour Pool Liner. We paid Craig Wooster, the owner, a sum of $3911.70 (80% of the total amount due) on Feb 26th, 2020 at the time of signing a contract. The balance ($690.30) was paid after the services were completed. In addition, we also paid a separate charge of $250 for the water tanker. They installed the Liner after few reminders and few false promises to show up, sometime in mid-April. Usually, the life of the Pool Liner is minimum 5 Years. Within 6 months of replacing the liner, following things went wrong: 1. The liner lock, which goes along the edge, came off 70%. 2. The Liner itself has started to slide down from the wall along the edges. 3. The bottom drainage caps, which were replaced as part of the replacement process, were installed or placed too high - because of which, our robotic pool cleaner gets stuck and therefore is not able to clean the pool. (Please keep in mind, the same robotic (around $800 with Tax) was being used with the old drainage system and had no issues whatsoever. Please see the picture of the cleaner below. In August, when we reached out to the Pool Specialists and explained them the problems/issues of the work they completed - A.B. (The Administrative Assistant) asked us to send the pictures of the affected area/or the area with issues. We sent the pictures via email on September 23, 2020. Since we did not get any response, we decided to call late September/early October. A.B. and T (owner's girlfriend) promised to send someone on Monday October 5th, BUT NO ONE SHOWED UP. When we followed back, A.B. said that she will put a note to send someone on Wednesday Morning, October 7th. But again, like always, they did not show up around the specified time. D., an employee of Pool Specialist came early evening. When we showed him the issues we had with the pool, he said that the owner (C W) has asked not to touch or do anything, HE JUST LEFT AFTER LOOKING AT THE ISSUES. The whole incident made us so frustrated and it felt like a big headache dealing with the people of this company. When we reached out to A. B. and T over the phone regarding what is going on, they did say that they will convey the information to the owner. Today, October 12th, 2020 I called multiple times and left the message again at both of their extensions (i.e. extension 0 and extension 3) in the morning, but still have not heard anything from them. Yes, THEY WILL ALWAYS SPEAK TO YOU NICELY, but WE DID NOT PAY TO SPEAK NICE - WE PAID TO DO THE WORK PROPERLY. I mean, yes, they will do the service - but definitely with delays and after you reach a BOILING POINT and will not guarantee/warranty the work. Now I leave it to you to decide, if you still would like to use their service.

My salt generator was not producing and I call Shaw Cross. He had helped me last year with my pump…read moreand I knew he was the guy to call. Shaw got right back to me, diagnosed the issue, ordered the part and installed it as soon as he could. Great job all around. I have found Shaw to be a real pro, extremely helpful and always ready to go another step further to help his customers. While I am a bit out of his usual service area, he took on our problem - will always contact Cross Pool and Spa when I need help.

When our pool guy moved out of the area, we reached out to this company via google recommendations…read more Unfortunately, issues started right away, Not only does he charge more than other quotes we got but he refused to take our account unless we kept the pool open year round. We still hired him because he was very confident he was worth the extra money!! Biggest mistake we made. He was rude and short tempered on numerous occasions but he did show up, and managed the salt level after replacing the unit . .so from a cleaning perspective he gets 3 stars instead of none or 1. Definitely not a good fit for us.

Poor communication and service was not worth the money. They did a dissent job with chemicals and…read moreconditioning the water. But never cleaned the cartridge filter or the pool tiles in 3 months of service. Some of the techs are much better than others.

Extremely knowledgable and good at what they do. Definitely experts in their field. They take the…read moretime to listen to their clients needs and go above and beyond to deliver excellent customer service.

Rescheduled on us about 3 times and then showed up more than an hour late when they finally did…read moremake the appointment. I asked if they could come back tomorrow because we had somewhere to be and was told no. Too busy and they are based out of Durham. They could come back when they were back in the area. Not sure when that would be. Really disappointing and unreliable. We're new pool owners and could have really used the help.

Always knowledgeable and great services from Charles and Leah. I had a question, I sent it over by…read moreemail, and within short time I received a reply from Charles. Thank you so much! -- Joe T.

We didn't know if the problem in our pool was a leak in the liner, a burst pipe or something worse…read more We were absolutely astounded that Mike responded within an hour and was able to effectively troubleshoot and resolve the issue and replace the pool liner that was over 12 years old at a cost that was 40% below the competitors' estimates. He is extremely knowledgeable about pools, maintenance and repair and his quotes and pricing were extremely competitive. We couldn't be happier.

Hot Tub Taxi (Levar, Marcus and Tyler) arrived bright and early yesterday morning to deliver our…read morehot tub. The service was courteous and efficient. They are great guys and we could not be more pleased.

Great experience. These guys are amazing…read more We got blessed by a friend who didn't want the hot tub at her new house and just gave it to us. So we went to check it out and take measurements and pics. I uploaded the pics and filled out the form on the website on Saturday afternoon. Sunday evening got a call that they had an opening for mid-day Monday. Monday they arrived when they said they would. Drained and disconnected the tub, loaded it up and delivered to our house. So fast, so friendly! They handled everything and now our hot tub is ready. Thanks, Hot Tub Taxi!

We were referred to this company and Miguel for some lighting issue in our pool. The owner was…read moreextremely responsive and assisted us in addressing the issue as well as procuring lights. He came back in a timely manner to install and correct the problem. Solid service and professionalism

Pinch a Penny pool store has been great since they opened. Very warm and friendly. Shantay runs the…read morestore and her husband runs the pool maintenance. I used to go to Leslie's and got mixed results depending on who was running the test. Pinch A Penny is easier for me to get to and it's next to my pet store Pet Mania which allows me to complete 2 errands at the same time. I highly recommend Pinch A Penny for anything pool related.

Pinch A Penny is the best pool company in Raleigh! A family run business, owners Shawnta and Aaron…read moreare knowledgeable, helpful, efficient, and kind! They do a terrific job managing pool maintenance and pool repairs. Avery does great work with pool servicing and the team at the store is terrific. I highly recommend Pinch A Penny: 10 out of 10 stars!