We had a leak. At first the appointment was for several days out, but due to a cancellation the…read moretechnician could come out a couple of days after I called. He diagnosed and fixed it within half an hour. He explained what was the matter, and he was very professional and friendly. The price was very fair.

I called Friday afternoon because I had a slow leak in the plumbing of my hot tub. James, the…read moreowner, told me he could come over on Monday morning. He does have a diagnostic fee, which I felt was very fair. James showed up exactly on time to check out my tub. He found the leak and explained my options. I picked the least expensive option, and James fixed the leak within 15 minutes! I paid only the diagnostic/service call charge. Both the quality of service and the value I received were top notch. An added bonus is that James is very personable & easygoing. Highly recommended!

Professional, efficient and extremely friendly. This is my guy from here on out. Came out next…read moreday and spa was repaired within an hour.

From the owner: We are the best plain and simple. Some of the most knowledgeable in the industry. We solve the…read moreproblem a lot of times when others can't!! We strive on excellence, and take pride in our work. We will go the extra mile to get the job done, and make sure our customers are satisfied!

Why waste time, either they do not care or don't want business. Called and ordered a part for a…read morecustomer and was told 7-10 days. Well 14 days later called to follow up and left multiple messages for a return call. Nothing, week 3 called again and was told it was coming from the factory in Texas 7-10 days again explained it had been three weeks. Was told by Wendy that Darin had to order. Was told by Darin the complete opposite and that the ordering department had forgotten to order. So from August 29th- October 24th and to be told today it still hadn't been ordered?? Sad way to do business.

Locally owned business who takes great care of their customers and has loyal customers. I've been…read morepatronizing this business for over a decade. We have ordered a custom safety cover with installation requirements for the permanent anchors and never had an issue with the quality of their work. I have replaced the liner in my in ground pool through this company and they installed it and there happened to be a manufacturing flaw (not B&G's error). They did all of the negotiating with the manufacturer and performed the removal and reinstallation with the utmost professionalism addressing details that surfaced along the way to be sure that any structural maintenance was addressed while the liner was absent. These people make going to the store to get your regular supplies something to look forward to rather than just an extra chore. Every employee that I've had contact with is knowledgeable and able to explain the product lines and how and why your chemicals work (if you want to know.)

Steve & Preston are excellent to work with. We live on Hyco lake and had a hard time finding anyone…read moreto come out here and service our hot tub. Steve was prompt to respond and get us on their schedule. He and Preston were very knowledgeable and friendly and quickly diagnosed and repaired our heating element with same day service and reasonable pricing. We were even able to order a replacement hot tub cover through them. They also offered regular water testing and treatment services. Highly recommend River City Spa.

Great service and great people... highly recommend. Covers central NC and southern Virginia.read more

Stay far away from this company. Juan came out to close my pool after trying to get in touch with…read morehim for over two months. He informed me that there was not enough water in the pool but proceeded to put the cover on the pool. He required payment for his trip ( in full) and said he would come back. After 3 weeks of trying to contact him, he only responded when I called him front a different number. He lost me as a customer, not sure how he stays in business.

Excellent! Reached out to Juan last week to check availability. I understand as a pool owner this…read morewas the absolute worst time for the heater to crap out. The anxiousness of missed pool opportunity and finding someone to fix it quickly. Juan had a week lead time which while not ideal was completely understood. He worked with the manufacturers tech support, and within an hour had my rig up and running. Extremely reasonably priced and seems to know what he's doing. I'd recommend!

My salt generator was not producing and I call Shaw Cross. He had helped me last year with my pump…read moreand I knew he was the guy to call. Shaw got right back to me, diagnosed the issue, ordered the part and installed it as soon as he could. Great job all around. I have found Shaw to be a real pro, extremely helpful and always ready to go another step further to help his customers. While I am a bit out of his usual service area, he took on our problem - will always contact Cross Pool and Spa when I need help.

When our pool guy moved out of the area, we reached out to this company via google recommendations…read more Unfortunately, issues started right away, Not only does he charge more than other quotes we got but he refused to take our account unless we kept the pool open year round. We still hired him because he was very confident he was worth the extra money!! Biggest mistake we made. He was rude and short tempered on numerous occasions but he did show up, and managed the salt level after replacing the unit . .so from a cleaning perspective he gets 3 stars instead of none or 1. Definitely not a good fit for us.

I was all set to buy a hot tub at this place, but the salesman was so aggressive and dishonest that…read moreI walked away. Word to the wise: this company (or at least this salesman) requires 100% payment up front before delivery. The company I found lets you put down partial payment and then pay upon completion of delivery. When I explained that I wanted some time to consider my options the salesman became belligerent and insulting. The impression I got was that he wanted to take my money and then be done with us-- I had no confidence that he would follow through with making sure all went smoothly with delivery or installation. Maybe it would have all gone well, but he was so squirrely that I walked.

Epic is the best to deal with.No pressure sale, easy delivery ,best prices super nice hot tubs and…read moreswim spas.

Became completely non-responsive right after I paid them for the initial consult (7-8 attempts…read moremulti-channel phone call, text, yelp). A simple "no" would have been nice that we dont want your business, freeing me up to pursue other vendors. Now we have lost the summer season.

I needed a 24round pool taken down. Aaron and his team did a great job. When I'm ready for a new…read morepool, I am definitely calling on them.