Great, affordable pool store! I called ahead and the lady couldn't have been nicer or more helpful…read more The price of the product I was looking for was also half of what they were asking at Dixon Pool & Spa (avoid that place if you can!) Overall super happy customer :)

Why waste time, either they do not care or don't want business. Called and ordered a part for a…read morecustomer and was told 7-10 days. Well 14 days later called to follow up and left multiple messages for a return call. Nothing, week 3 called again and was told it was coming from the factory in Texas 7-10 days again explained it had been three weeks. Was told by Wendy that Darin had to order. Was told by Darin the complete opposite and that the ordering department had forgotten to order. So from August 29th- October 24th and to be told today it still hadn't been ordered?? Sad way to do business.

Locally owned business who takes great care of their customers and has loyal customers. I've been…read morepatronizing this business for over a decade. We have ordered a custom safety cover with installation requirements for the permanent anchors and never had an issue with the quality of their work. I have replaced the liner in my in ground pool through this company and they installed it and there happened to be a manufacturing flaw (not B&G's error). They did all of the negotiating with the manufacturer and performed the removal and reinstallation with the utmost professionalism addressing details that surfaced along the way to be sure that any structural maintenance was addressed while the liner was absent. These people make going to the store to get your regular supplies something to look forward to rather than just an extra chore. Every employee that I've had contact with is knowledgeable and able to explain the product lines and how and why your chemicals work (if you want to know.)

Been using The Water Specialist for years to service my filtration system. Always punctual and…read moreefficient. Excellent, knowledgeable technicians, particularly Randy, who provides extra level of knowledge and professionalism! Highly recommend!

I called to see if they could give me an estimate on a well issue. Luis came out and he told me…read morewhat he thought most likely the problem was and gave what I thought was a fair estimate for the work. He had the parts on his truck and had us up and running in less than an hour. His repair worked like a charm and my wife and I could not be more pleased. We would not hesitate to use them in the future.

Just a basic pumping. They quoted over the phone, scheduled next day, showed up on time, and did a…read moregood job and ended up charging less than quoted.

Called Scotty's on a Monday morning around 9am and was scheduled for the next day between 12 and…read more2:30. They arrived at approximately 1:45ish. They pumped the tank and cleaned our filter and also gave us some good information regarding our tank. Both gentlemen were very friendly and efficient. I would highly recommend them if you are in need. The price I feel was fair for the services rendered.

We went through our Home Insurance, American Home Shield for a plumbing emergency (our tub faucet…read morewould not shut off) that was 'after hours' - Sunday at 12:22pm. Was told by the lady that answered the phone, she saw the service request and had forwarded the information. I asked was there a timeframe and was told, no, if he accepts the order he will give you a call - if he rejects I would need to call American Home Shield back. I was definitely confused.... The plumber actually called us in 20 minutes.... asking to speak to Mina...ummmm - wrong name. We called back and told him we were waiting on him to call us back - he said that he wouldn't able to get to the plumbing issues today and tomorrow was questionable.... but it's 'after hours' hence my confusion. Now I'm wondering, was him calling us a misdail? Would he have even called us back to say he couldn't come? I have children in the house & they need water. So please, what should we have done? I know you are probably wondering.... we called another 24/7 emergency plumber! Thanks so much After Hours!

Excellent experience with After Hours! Another plumbing company let me know that my water heater…read morewas old and needed to be replaced after it stopped working. I called After Hours specifically to ask for a free estimate on replacement. Matt arrived and insisted on looking at the unit. Within 10 minutes of arrival, he had it working again. He could have easily just sold me a water heating unit, but he went out of his way to make sure I had hot water the very same day.

Working with Steve and Jean has been an absolute dream! The entire process has been easy to…read moreunderstand, and they've used their years of experience to prevent us from making design mistakes we'd eventually regret - which meant less income for them. Carolina Poolscapes provided me with the best value-to-cost quote, the highest-quality communication, and the friendliest customer service of any of the dozen or so pool companies I contacted in the Raleigh area. Every other company I spoke with was more interested in how much I'd be willing to pay for their services while acting like they were doing me a favor by even talking with me. If you want to be treated like a friend or family member, go with Carolina Poolscapes. Steve and Jean were the only ones who were actually invested in the outcome for myself, my wife, and our toddler. I know Yelp only goes up to five stars, but they deserve 10/10!

Note: Carolina Poolscapes issued a response to our rating…read morewhich bears little resemblance to the facts. First, we did not use Yelp to select Carolina Poolscapes. Yelp contacted us after we terminated Carolina Poolscapes contract. Carolina Poolscapes acts like they were unaware we were dissatisfied. We communicated this to one of the partners on several occasions. We have emails, text messages, photos/videos, security camera footage, and feedback from other contractors who repaired and completed the work of Carolina Poolscapes that confirms the rating we gave. The evidence shows Carolina Poolscapes did extensive damage to our lawn, landscaping, and irrigation, failed to repair them properly, left construction and personal debris strewn about (some of which they never removed), and we later discovered the pool work they did do was unsatisfactory. Our new contractor identified 4 new significant pool plaster delamination spots that Carolina Poolscapes missed, cut out cracks they failed to address, and installed 22 staples to the pool shell. Carolina Poolscapes told us no staples were necessary. We sincerely wish Carolina Poolscapes could witness the firms who repaired their work and completed the project. If they could, Carolina Poolscapes would understand the importance of showing up on time, working a full day, exercising care, doing things correctly, worksite cleanliness, having the necessary serviceable equipment and tools, positive teamwork, listening skills, and not constantly badgering the client for more money and invoicing progress payments before the work is complete. As for the bluestone work, it was done by a subcontractor and now Carolina Poolscapes wants to take credit. Finally, the contractor's partners did not get along, creating friction on the work site, and contributing to unnecessary project delays. We asked for two small changes that added 1-2 days. Weather may have delayed work by 4-5 days, but that is due to the work stretching to nearly 12 weeks (for a "4 week" project). Unlike Carolina Poolscapes, the new contractors issued warranties for their work. As for hiring one of their subcontractors, Carolina Poolscapes repeatedly failed to repair the irrigation system. We considered hiring one of their part-time subcontractors with irrigation skills to do the repair, but Carolina Poolscapes complained, ..., thereby costing the subcontractor income. Further misrepresentations by Carolina Poolscapes on this website or further interference with our contractors under false pretenses (Why did one of the partners call one of our new contractors representing himself as the contractor on our project after we terminated Carolina Poolscapes' contract?) will be viewed negatively and do nothing to change the facts on the ground.

Mr. Smith, Gene, is an amazing plumber and person. He has a professor's way of explaining what has…read morebeen wrong with various plumbing issues in our houses and then offering logical and effective solutions. Mr. Smith is prompt, professional, clearly very experienced, and efficient in his work. He is notably fair in his billing despite the fact he has more experience (30 plus years) than 80% of the fellows who are sent by more recognized firms. These firms charge far more as well, often nickel and diming for every extra action they take. I am over 70 so have a lot of experience building a house and maintaining two over time and Mr. Smith is the best I have the privilege to employ!

When you find honest people in a service business, that's a rare gem. They will be my go-to…read moreplumbing provider! Our toilet was forming a puddle after each night when a large group came over. I called Gene Smith and he and Michael came and found out it was user error, not a plumbing issue. I'm glad they didn't try to charge me for some "mystery repair", but told me the truth! Great folks.

Amazing service and company. Goes above and beyond during service calls. Was able to get our tank…read moreconnected and fireplace up and running same day. We would recommend this company again and will use them for any future energy needs!