Became completely non-responsive right after I paid them for the initial consult (7-8 attempts…read moremulti-channel phone call, text, yelp). A simple "no" would have been nice that we dont want your business, freeing me up to pursue other vendors. Now we have lost the summer season.

I needed a 24round pool taken down. Aaron and his team did a great job. When I'm ready for a new…read morepool, I am definitely calling on them.

This company is great if you're looking for no hassle, straight to the point services. I especially…read morelove the digital service report that lets me see my pool after they come by.

From the owner: Make a splash this summer with our expert pool services! We're your one-stop shop for all your pool…read moreneeds. From regular maintenance and cleaning to repairs and renovations, our team of experienced professionals will keep your pool in tip-top shape. We use the latest technology and equipment to ensure that your pool stays crystal clear and safe for you and your family to enjoy. And with our affordable pricing and flexible scheduling, you can relax knowing that your pool is always in good hands. So don't wait any longer – contact us today to schedule your first service appointment and get ready to dive into a summer of fun! Raleigh, Wake Forest, Rolesville, & More!

Note: Carolina Poolscapes issued a response to our rating…read morewhich bears little resemblance to the facts. First, we did not use Yelp to select Carolina Poolscapes. Yelp contacted us after we terminated Carolina Poolscapes contract. Carolina Poolscapes acts like they were unaware we were dissatisfied. We communicated this to one of the partners on several occasions. We have emails, text messages, photos/videos, security camera footage, and feedback from other contractors who repaired and completed the work of Carolina Poolscapes that confirms the rating we gave. The evidence shows Carolina Poolscapes did extensive damage to our lawn, landscaping, and irrigation, failed to repair them properly, left construction and personal debris strewn about (some of which they never removed), and we later discovered the pool work they did do was unsatisfactory. Our new contractor identified 4 new significant pool plaster delamination spots that Carolina Poolscapes missed, cut out cracks they failed to address, and installed 22 staples to the pool shell. Carolina Poolscapes told us no staples were necessary. We sincerely wish Carolina Poolscapes could witness the firms who repaired their work and completed the project. If they could, Carolina Poolscapes would understand the importance of showing up on time, working a full day, exercising care, doing things correctly, worksite cleanliness, having the necessary serviceable equipment and tools, positive teamwork, listening skills, and not constantly badgering the client for more money and invoicing progress payments before the work is complete. As for the bluestone work, it was done by a subcontractor and now Carolina Poolscapes wants to take credit. Finally, the contractor's partners did not get along, creating friction on the work site, and contributing to unnecessary project delays. We asked for two small changes that added 1-2 days. Weather may have delayed work by 4-5 days, but that is due to the work stretching to nearly 12 weeks (for a "4 week" project). Unlike Carolina Poolscapes, the new contractors issued warranties for their work. As for hiring one of their subcontractors, Carolina Poolscapes repeatedly failed to repair the irrigation system. We considered hiring one of their part-time subcontractors with irrigation skills to do the repair, but Carolina Poolscapes complained, ..., thereby costing the subcontractor income. Further misrepresentations by Carolina Poolscapes on this website or further interference with our contractors under false pretenses (Why did one of the partners call one of our new contractors representing himself as the contractor on our project after we terminated Carolina Poolscapes' contract?) will be viewed negatively and do nothing to change the facts on the ground.

Awesome customer service with even better designs! We love our new pool for all of our kiddos to…read moreenjoy for years to come

We had a leak. At first the appointment was for several days out, but due to a cancellation the…read moretechnician could come out a couple of days after I called. He diagnosed and fixed it within half an hour. He explained what was the matter, and he was very professional and friendly. The price was very fair.

I called Friday afternoon because I had a slow leak in the plumbing of my hot tub. James, the…read moreowner, told me he could come over on Monday morning. He does have a diagnostic fee, which I felt was very fair. James showed up exactly on time to check out my tub. He found the leak and explained my options. I picked the least expensive option, and James fixed the leak within 15 minutes! I paid only the diagnostic/service call charge. Both the quality of service and the value I received were top notch. An added bonus is that James is very personable & easygoing. Highly recommended!

Stay far away from this company. Juan came out to close my pool after trying to get in touch with…read morehim for over two months. He informed me that there was not enough water in the pool but proceeded to put the cover on the pool. He required payment for his trip ( in full) and said he would come back. After 3 weeks of trying to contact him, he only responded when I called him front a different number. He lost me as a customer, not sure how he stays in business.

Excellent! Reached out to Juan last week to check availability. I understand as a pool owner this…read morewas the absolute worst time for the heater to crap out. The anxiousness of missed pool opportunity and finding someone to fix it quickly. Juan had a week lead time which while not ideal was completely understood. He worked with the manufacturers tech support, and within an hour had my rig up and running. Extremely reasonably priced and seems to know what he's doing. I'd recommend!

Never open, displays hours for summer everywhere and no one is ever there. Do yourself a favor and…read morego to a real pool store like Leslie's. Cheaper and way more knowledgeable too.

Building and maintaining a pool with US-1 Pools will make the process not only bearable, but…read moresimple! From building with high-quality materials, to their expert staff and employees for more retail-related inquiries, US-1 Pools is your one-stop shop for any domestic aquatic needs! Let US-1 Pools guide you into a solution that is tailored for your own unique situation - they will not let you down!

Great service, very prompt and professional. I will definitely be contacting them again when needed.read more

As a new pool owner, Sam Kamunya assisted me with pool maintenance operations. His experience…read moreoffers a wealth of knowledge, and he provides professional customer service.

From the owner: Our pool repair and renovation service department can restore the beauty to any swimming pool. We…read morespecialize in the replacement of pool coping, pool painting, pool resurfacing, pool re-plastering. Add years to the life of your pool!

My pool pump panel completely failed, and a call to Pool Scouts on Monday brought a service tech…read moreout first thing Tuesday morning. A diagnostic, a quick repair, and a thorough test later, my pool is up any running in under an hour. I've been a customer for years, and they are always wonderful to work with, and a good value.

I've found Pool Scouts to be a mixed bag. Most of the time the pool person comes and cleans and…read moregets the water right chemically and I never see them. Fortunately, I work from home so it's easy to keep an eye out for them if there are any issues I need to discuss. They did try to use chemicals I had on the shelf rather than charging me for their chemicals, but because the pool people rotated it was a mixed bag on if they did that or not. Unfortunately, there have been many times when the pool has been cleaned but the skimmer basket not emptied. Or the pool was cleaned and the filter backwashed so much that the pool really needed extra water but the pool person didn't tell me so the pump is pulling a lot of air through the skimmer. They did replace the pump at a reasonable price but the job required two trips because they didn't seal the pipe properly the first time and they had to redo it. Then after they left and I turned the pump back on the pipe connection came apart and water started gushing everywhere in the pump house. Fortunately, the team was still in the driveway and was able to get it fixed -- and it has stayed fixed. After everything was done, they had left a bit of a mess from cutting PVC which I had to clean up. I will say the company is pretty good at trying to fix their mistakes. Technicians were sent back out or I was given credit on the next bill. But, it has gotten wearying to have to follow up every time so I'll probably be looking for a different service for next year.

Love how people like to complain about service yet don't understand that the property management…read morecompany they use hasn't paid us in months. We can't service pools at a high level when we haven't been paid in over 5 months but yes act like it's Hammerhead that's the problem. How about pay your bills first and then see how the service is. Lucky the pool is still open and we haven't closed it due to lack of payment.

This company has horrible for at least a decade. I belong to a pool who continues to have them…read moreservice. This year is an all time low. Nothing is fixed when reported. The attendants are not trained and do not know how to fix, for example, a ph level that is high. The vacuum "intermittently works." I have seen cleaner public pools. Sparkling as a matter of fact and pools used by 100s of people a day. This pool has about 100 people a day. Ridiculous.