Bought my first new car here! I've had it since January and I love it as much as the first day I drove it off the lot. Andrew helped me to get exactly what I was looking for in a car. I would highly recommend this dealership! read more

I had to edit this review after my initial experience at North Shore Mazda, but the original review deserves to stay for my experience in the dealership on the day I purchased my car: "I do not expect a pleasant experience when I walk into any car dealership -- maybe manageable, but not a 5-star experience. North Shore Mazda, and particularly Jason Piazza, made my day and I am ecstatic to have bought a car here. Jason was very knowledgeable about any aspect of the car that I asked about, but never forcing too much information and pushing a sale. Exactly how a car salesman should be, in my opinion. Thank you, Jason and North Shore Mazda." EDIT: Since the day of purchase, North Shore has been extremely uncommunicative and positively lethargic in getting my car to me. The car underwent some work -- I understand that takes time, but the work was done on Day 5 and I was supposed to get my car on Day 6. I was assured it would not carry into the second week, so I planned accordingly. I insured the car and made plans that involved the use of my new car. Needless to say, I didn't have the car that weekend. After many attempts to do so, I was successful in scheduling a meeting to pick up the car. The meeting was delayed and the DMV was closed by the time I heard from the dealership that the car was 94 miles into its 118-mile trip. They TURNED THE CAR AROUND AND BROUGHT IT BACK TO THE DEALERSHIP. They could not deliver the car to me because they needed to be physically present at the DMV and they could not leave the car at a park-and-ride because of liability issues -- I understand this. I do not understand the oversight in the timing issues with the car delivery and the DMV closure. I had taken time off of work to meet them at the DMV and had to do it again the next day. At this point I had insurance on the car for 5 days unnecessarily, and an additional ~200 miles were put on my car. North Shore refused any compensation at all. If you are buying a car from this dealership and driving it off the lot the same day, I think North Shore would be the best car dealership experience for that. Beyond that... be persistent and good luck. read more

I was very pleased with having my car serviced at North Shore Mazda. I was treated very professionally from the minute I walked in the door. Everything was explained to me clearly and I was very satisfied with the work performed. My car was even washed when I picked it up! read more

Came in to get a new car after my old Honda Civic had been totaled. As soon as i entered the Mazda. I was approached by Jason piazza. And he immediately and kindly asked me what my needs were. I told him i wanted a Mazda 3 and we quickly took a tests drive and i decided that this was going to be the car i brought. Two days later i picked it up. Jason gave me the run down on how to operate the car and what north shore offered as far a replacement tires and service centers. JAson was very friendly and knowledgeable especially as a new agent at the dealership. I was very happy with my experience and will not hesitate to recommend a friend. read more

Had a wonderful experience buying my car at North Shore Mazda! My Salesperson, Burton Bonjour, was so helpful & honest with me (something you definitely want when buying a car) I walked in with a car and price point in mind & Burton showed me great options & catered to what I was looking for, he was not pushy at all. I felt completely looked after at North Shore Mazda & it was a pleasure doing business with them! Since I purchased my car, I have received follow up emails & calls to make sure that everything is going well with my car. They definitely care here & I highly suggest shopping with them! read more

I bought my first new car through North Shore Mazda with the help of Jason and George. After shopping around at a five or six other dealerships I ended up being put in touch with the GM who offered me a stellar deal on the exact car I wanted, offering to get it shipped to the dealership, in what was by far the most relaxed car shopping experience I had. That being said, when I first saw the car I noticed a number of markings on the inside of the door which ended up being permanent damage to the plastic. It isn't a huge deal, but I wasn't informed about it and when I figured it out it was downplayed as something that eventually happens to cars. I don't make a habit of kicking my door open, but hey, I understand the spirit of the statement--I just would have preferred to have my new car be in new car condition when I bought it, or at least have had the situation handled in a more transparent way. My other minor gripe was that there were a few miscommunications as I was passed around, including how much of a down payment I wanted to make and whether I had already paid for certain options which almost resulted in me being double charged. Understandable hiccups in the process. Would I recommend doing business there? Yes, and I have already been telling people I know that are shopping around for cars to check them out. It was a unique car buying experience likely made possible because they apparently don't make commission on sales but rather on positive reviews, which was often mentioned. It was a point they really drove home. Like, a lot of times. Overall, a very pleasant experience that was interrupted by a few incidences that reminded me this was still a car dealership. read more

I recently purchased a certified pre-owned 2014 Mazda CX-9 with 36,000 miles from North Shore Mazda, and I was very happy with my experience there. Some specifics: Pros: - Chris, the sales person we worked with, was professional, attentive, straightforward and courteous. As with any dealership you go to, you have to remember that the sales person's job is to sell you a car, so it's important to take your time, hold your ground, and make the right decision for you and your family. But at no point did I feel like Chris or anyone else on the staff was giving me a hard-sell. This was a huge plus for me. - The rest of the staff we interacted with (especially the finance manager) was also friendly and created a low pressure environment. - The car we purchased was clean, had complete maintenance records, fit our family's needs, and the after trade-in price we ultimately settled on was very reasonable. I couldn't be happier with the vehicle, and I think the deal we got was an incredible value. Cons: - My only complaint was that the negotiating process felt a bit slow and overly drawn out. But this is true almost anywhere you buy a car. Ideally, a car dealership would give me their best offer the first time I ask for it, rather than having to go back and forth, price compare at other dealerships, etc. This made the whole process take significantly longer than it otherwise could have taken. If it wasn't for this, I would have given them 5 stars. read more

I just got a certified used Mazda at North Shore Mazda. They have a good selection of new and used vehicles. I worked with Andrew M who was friendly, knowledgable, service oriented and not too pushy. This made my car buying experience very comfortable and I am very happy with the car I bought. read more

My husband and I recently renewed our lease with North shore Mazda. We begin our relationship with Dealership three years ago and enjoyed our Mazda CX5 Grand touring so much, we decided to lease another CX5 Grand touring 2017. We had the pleasure of having George Ciko, assist us throughout the process. He was affable, knowledgeable and answered all our questions. He was professional with a 'personal touch'. George made our experience pleasant and easy. When we renew our lease again, we'll be sure to request George's help. R & J Wright read more

Review is for the Service Department. Had a good experience. Brought my Mazdaspeed 3 in for an Airbag light and they sorted out the issue quickly and with relatively low cost. They also spent some time looking into a few noises and sorted out an engine alignment issue for me. Very happy and would take my car there again for service. Thanks Katherine (Service Manager) and Anthony (Technician)! read more

Only because zero stars isn't an option. Bait and Switch operation! My daughter made an appointment to see a car she researched on TrueCar. She was told the car was available andwould place on hold. We hung up and drove to the dealership. (7 miles away). We waited at an empty receptionist desk and several blue shirted staffers walked by us. No one so much as made eye contact. None of those blue shirt salesmen were working with customers! One gentleman was wearing a suit and taking leasurely with an elderly woman in the middle of the showroom. He glanced over, but also ignored us. We finally went to the service counter and asked to meet "Bill" from internet sales. The service guy wandered around and Bill was no where to be found despite being told we were on our way there within the hour. Finally, the service gentleman interrupted the suited gentleman to find "Bill" . He finally introduced himself as the sales manager and said that Bill "stepped out". We told him of the specific car we were there to test drive. A 2012 Nissan Mirano listed for 13k. He sent over Dominique an inventory specialist to find out what we may be interested in, we were clear we were here for that one specific car. She wouldn't budge until we provided ID and financial information. She then left to go to "get the keys". Surprise, surprise her manager...same man we just met, after looking at my daughters information and the fact she would not need to finance much at all then declared he "didn't know" that car was sold that morning. I call bullshit. A sales manager doesn't know what sold on his lot...that day? Mind you, we saw the car in the lot with a HOLD sign, not SOLD in the window. Domineque actually told us she "didn't want to waste our time"...so we left. We arrived home to a text from Bill asking..." are you here yet?" Seriously dude? We answered that we were told the car was SOLD, he appeared completely stupefied and said "when, I just put a HOLD sign in it an hour ago?" God aweful lack of professionalism if they're not going to make a mint of you they will cut you loose or try and sell you what you don't want. GARBAGE SERVICE. read more

SALES REVIEW ONLY- 2 stars only because Victor was a pleasant salesman to work with. The sales manager was horrific. He talked to my husband and I like we were clueless and showed us "comps" trying to prove that his prices were the best. Their comps aren't accurate at all, they filter out the better deals so bring your smartphone and use the power of the internet (but if you want to negotiate don't bother... they say they won't). We found the same exact car but with 25k fewer miles and went into service a year later (ie one less winter on the car) for $2,500 less. Same car, same trim, same color (interior & exterior), same features, same Certified Pre-owned, Same one owner but with less miles and a significantly smaller price tag. Save yourself the frustration and drive to Mastria Mazda in Raynham. We literally had to get up and leave while he was still going on and on about how his prices are the best and they can't be beat. If it's such a great deal, I'm sure someone else will buy it (still hasn't sold). Hours of our lives we will never get back. Thank you next. read more

The following review represents my opinions of our experiences related to the purchase and sale of a new Mazda 3 2015 from North Shore Mazda in Salem, MA. We lost a family car to a accident and found ourselves needing to replace the vehicle heading into the 2014 holiday season. After a reading 2014 Consumer Reports (CR) magazine reviews and reports, we narrowed our pool of replacement contenders to the Toyota Corolla and the Mazda 3 (2014 or 2015). We started to search dealership reviews on line. Ignoring the good reviews on dealership review web sites which seem to have been purchased by the dealers themselves, we stuck to the worst negative reviews posted. The Mazda dealership reviews on sites like Yelp seemed to be honest, real and written by prior customers who felt totally screwed by the dealers and the process. Other reviewers roundly cited what appeared to be in my opinion a rather dismal and hopeless picture of dealing with the existing dealerships. Behavior which obviously is going to leave customers incensed and dissatisfied if they bother to purchase at all. Many seem to have been mistreated and just walked away from the whole situation. As odd as this sounds, the reviews were so bleak, there seemed to be an opening for reason to prevail and for a potential change to take root. We decided to try the Mazda dealerships first and checked to see which dealerships were in our geographic vicinity. We called three or four dealerships in our geographic area to see what prices we could negotiate on the phone. When reviews mentioned a sales agent positively, we requested to speak to that agent by name. In all cases, the original prices quoted over the phone came back much higher than the Consumer Reports Car Price Report "Good" values for the highest priced geographic area. Among the call backs from the dealerships we got a personal call back from a manager. The manager of the Mazda dealership started to negotiate in earnest and from then on the whole experience turned out to be good. The manager put a price out and then asked for a price we could live with. We countered with a good price based on the reports. The price we cited was certainly not the best price possible, but it was reasonable based on the CR data. He accepted our offer. We discussed the additional amount required for our state taxes, how payments were to be made, and what paperwork was needed to close the deal that afternoon. We brought the plates from our totaled previous vehicle. Once we got to the showroom, the negotiations were already complete so all pressure on both sides regarding the sale were off. They collected copies of our documents and we got to look at the specific car in negotiation which had the mileage they described. We verified and recorded the Vehicle Identification Number (VIN) and confirmed it matched on all paperwork. For reference, the individuals we dealt with whom we had a good experience with in this negotiation were Salesman Tony Pasuy, Business Manager Jovan Moxley and dealership manager Darren. In our negotiations, this sales team was polite, reasonable, and lived up to its word. Our experience was at least good and we believe we received a good price in exchange for the vehicle. We do appreciate their efforts. We have been told that we will have a 1 week grace period to get the car into a garage and get the state inspection performed. The inspection was not a problem for us. I can not guarantee that the experience is repeatable for future customers, but in the hope that it is, here is a summary of our approach from the customer perspective: 1. We did our background research to determine cars which we thought would be good value for their price using Consumer Reports Magazine and their Car Price Reports. 2. We searched for on-line reviews of dealerships and sales people. We concentrated on the negative reviews which seemed genuine and took note of specific names for later reference. 3. We tried to be polite and reasonable understanding that the sales force often meets buyers who are defensive. 4. We let the sales people know that we had read reviews of the vehicles, dealerships and staff. 5. We let them know that we would write and post a review of our experience. 6. We tried to be honest but flexible regarding car color and accepting of inventory on the lot. The sales agent provided us with some complimentary oil filter washers which we needed for the first, early oil change which was great and the car was filled with gas. Overall our experience with this dealership and its sales staff was positive. read more

My girlfriend and I greeted by Duarte as soon as we walked in. He was friendly and worked with us past the dealerships closing time. He made it easy for us to pick the right car that we needed by showing us price comparisons and the maintenance history. Overall we enjoyed our time there and I would definitely go back there for our next car read more

2nd car lease from Dmitriy Rutman last week. Another Mazada CX9 to keep the whole growing family together. Dmitriy kept his eye on the ball and helped with very sound advice to keep me going down the correct path. Give him a chance to help you out too with your next Mazada lease! read more

My 78 year old mother returned her lease from the Liberty Mazda dealership on 95 in Wakefield to the North Shore Mazda dealership on Rt 1 in Danvers because it was closer to her house. After over two hours of negotiating a new lease, including specific conversations (multiple times) about them accepting her current vehicle as is (a few minor dings and scratches) she signed the papers and she picked up her car a few days later. Well...Yesterday she received a bill for 2k. Figuring this must be a mistake...I returned to the dealership today on my mother's behalf and spoke to the manager. He told me if we read the "fine print" we'd know that Mazda corporate would also be inspecting the car and sending us a bill. He totally disregarded the fact that his associate assured us that they accepted the car "as is". I told the manager today that my mother was mislead and taken advantage of, and asked how this could be resolved. He didn't care. This is someone who is retired and on a fixed income. More than that it was dishonest and for a "community" dealership - unacceptable and unprofessional. read more

My experience with this Mazda dealership was terrific. George Ciko was out Salesperson - he was transparent about the cars we looked at and their prices - the prices were truly reasonable as we had already shopped prior to going there. We needed a certified pre-owned car and there were many good ones to choose from. George was not pushy and really just wanted us to get the car that we would love. Financing was also transparent and they got us a good rate. Lisa went over the technology in this car (twice!) and was super patient and good natured. This is my first Mazda and I'm off to a very good start!! read more

Well, I wish I read these reviews before I drove off with my car this past Sunday. I give this dealership 1 stars. I noticed in some of the reviews below people had some of the same aggressive and unprofessional issues with the manager (McBride) as I have experienced. Mr. Mcbride and I agreed on a financial agreement on Friday. He was leaving the deal with two of his sales guys for Sunday and I should be hearing from them on Saturday to confirm our appointment. I spoke with the sales person on Saturday about the details of Sunday's appointment. I expressed my expectations of a clean car in it's best condition. As soon as I was shown the car (after an almost 2 hour drive) I immediately expressed my disappointment in the condition of the car. It was filthy inside, it wasn't even vacuumed, and there were tons of white scratches all over the sides of the black car. Unfortunately, the service center of the dealership was closed. I informed everyone I spoke with on Sunday that I was making an appointment to have my car detailed as soon as I leave the lot and I expect to be reimbursed. I informed my sales guy and business manager that I would be giving them my receipt of the detailing service because I need to be reimbursed. The "WE OWE" form I signed agrees that "Full Detailing" is owed to me. When I shared the receipt and requested reimbursement the manager Mr. McBride was aggressive, argumentative and full of excuses of why they would not honor the full detailing portion of the signed agreement. When we spoke on the phone he intensified the conversation by raising his voice and he would not do anything to re-mediate the situation or negotiate the costs. Eventually, I ended the call by saying "he clearly was not going to honor the detailing agreement, that we are wasting our time by arguing". I also expressed that I am very disappointed in how this worked out and I would post a review concerning this poor customer service. read more

I have called several times (no one answers the phone) trying to get an appointment for my vehicle's recall. Finally reached someone made an appt but had to change it because of work, asked for a Saturday appt (earliest Sat appt is Dec 9th) really I asked how about Dec 2nd they are doing inventory so no appts. John in service couldn't be any nicer NOT..he said that everyone is making these appts for the recall. So you would think the service dept. would be open during inventory. Funny when we bought the vehicle from them they stated that we would be a priority since we were customers of the dealership for any service appointments. Guess that was lie. read more

I just bought my first new car from this dealership and Eric Martiniello was incredibly helpful and wonderful to work with! He even came in on his day off to make sure the pick up of my car went smoothly! Lisa was also fabulous in explaining the functions of my car! Jack was great and super informative when I had to come in and sign the paperwork! Thanks for everything Eric, Lisa, and Jack!!! read more

great service center, very helpful and knowledgeable. Kathryn is always very nice and willing to help at any cost. The technicians always provide very good explanation to any questions i have on suggested repairs and bring you out to the shop and show you hands on what it is they are talking about, very helpful place!! read more

North Shore Mazda - Car Dealers Near Me - Danvers, Massachusetts

I strongly recommend North Shore Mazda. my salesman was Andrew. He was a good guy He had a good experience. read more

Having bought dozens of new cars in my life, this was by far the worst experience I've ever had with a sales force. very interested in car for daughter, arranged on Sunday to have my salesman go with me see car on Monday. Monday am, no call, went to dealership, manager denied it ever happened (essentially that I was lying) and said they couldn't do business with me. Told him I loved the car for her, owned two Mazdas and was big fan. He heard Sunday's conversation, denied it happened. Makes you wonder how trustworthy they are after you buy the car. Will shortly buy at another dealership. read more

Was really happy with the service and amount of attention I received from Victor who helped me from the beginning of the leasing process until the end. I didn't feel like I was being coerced into buying something that felt uncomfortable in any way and never pressured at all. Victor especially know the answers to nearly all the random questions we threw at him during the test drive and when we sat down to talk about prices. I can't wait to pick up my car and hope others get to work with him when coming in as well! read more

Had an awesome experience at NS Mazda! It was my first time ever getting a car for myself and the staff was friendly, informative, and understanding. They helped me get an awesome deal and made the experience completely stress free along the way. I was able to come in, test drive the car, and discuss payment options in basically no time at all, and I am walking away with my dream car. Special shout out to Zoey, Bill, and Jack for being so awesome! :) read more

One and Done for me at North Shore Mazda. I had a very pleasant experience at North Shore Mazda until i signed the paperwork. Eric the salesman was cordial, nice guy, knowledgeable and had me set to go home (after I'd Ubered there because 'the car is ready'). Then the downside kicks in. There was an "issue with the paperwork", I think related to the up-sell the finance guy (don't ever buy their upgraded offers!) did for some additional protection. They blamed my insurance company, who promptly dispelled that myth...and the Finance guy was "amazingly" stuck on the phonefor the remainder of my stay. Sales Manager did a decent job getting me a loaner after I told him I had no car, no ride, and i'd been there for 2.5 hours just to swing by and pick up the car. But after everyone agreeing they would confirm what the issue was that caused the problem (which I said would impact my willingness to offer a favorable review)...the sounds of silence kicked in. I had to call 3 times the next day - to no avail - asking them to text or call when car was done. No proactive response happened that day...sale was on the books as far as they were concerned, so the chase was on for me. Next day I got the car and had no energy to put the fight up anymore. I wanted to go home. Decent folks but turned old school car dealer (in the negative way) once paperwork was signed. And I never got a response to what the issue was, hence my revised rating. read more

Buyer beware... I bought a new car last week and had a disappointing experience. I gave them plenty of opportunities to resolve the issues. Only partial information given which I found deceiving/dishonest. 1) The price I was given and accepted was tied to their Madza financing rate which is more than I could get on my own. They never told me that the price was only good with certain conditions. 2) They claim free oil changes as part of their loyalty program but again , when you get the fine print that is not on their website- the oil change is only free if you follow all maintenance. I asked about the free oil change before my purchase and was told ..yes- free for life of car- which is true but has conditions that were not stated. 3) Lastly, the $30,000 car was delivered without an inspection sticker, nor was I told that I would need one. I asked specifically before signing the papers, what else was not included.. and if I had not noticed that I was missing the sticker I would not be going at lunch on my own time and own money today to get one! I did email the sales manager with my disappointment and have not heard back yet. update 9/28/15- no response from sales manager but received a check for $35 which covers the inspection sticker but with no note or apology...would loved to have spoken with someone in person read more

My experience seems pretty similar to others who've already posted, but I wanted to add another review in the hopes North Shore Mazda takes the hint. The tl;dr-- the salesmen at this establishment absolutely don't know how to listen. They seem to be having a real issue adjusting to the age of the internet, where many, if not most, car buyers will know most of the details of what they're looking for before even stepping foot in the door. This absolutely isn't the place to go if you don't have 1-2 hours free and/or don't want to spend that time being talked at by a salesman basically reading from a script. While looking for a new SUV, the CX-5 made my short list. The base model was very underpowered, so I knew I was only interested in the 184HP version. I obviously said as much as soon as I walked in--that I was only interested in one car, a CPO CX-5 with 184HP. I also stated I didn't want to pay more than $25k, and that I'd be looking to finance about half of that amount. Despite this, I was subjected to a good 15 minutes of answering questions about how much I wanted to pay, and what cars I was interested in. 20 minutes into this interview I was finally told they actually had the exact car I was looking for. I patiently waited for the salesman to pull the car up. When it got there, as he was describing it to me, he mentioned it had 155HP. Trying to be polite, I mentioned I wasn't interested in this car, but I wouldn't mind test driving it to at least get a feel for visibility and other non-engine related features, assuming it was the only one they had in stock. To which he replied "we actually have the 184hp version, they're just still cleaning the interior. Maybe we should test drive that one?" Ya think??? So about 45 min since arrival, I finally get into the car I had come to test drive, and before I'm allowed to get the keys and pull out the salesman asks me if I'd like to see how the radio works. At this point I've told him about 14 times I only care about three things: reliability, safety, and driving enjoyment. No, I don't give a flying f about the radio. After the test drive we went back inside and I was subjected to 20 more minutes of talking, mostly involving reading from a binder of PowerPoint slide printouts about the benefits of Mazdas and Northshore Mazda in general. Frankly, it's a pity, because I mostly liked the car. It was a little underpowered, but it went up well against the Rav4 and CR-V. And the price was definitely right. But ultimately the fact that I went in there knowing exactly what I wanted and it still took well over an hour to get out of there left me with the feeling that I definitely didn't want to do business with this dealership. read more

My car broke down unexpectedly last week and I absolutely need a car for work, so I checked this place out for a new mazda. Donovan Dodge (badass name right?) was helping me narrow down the deal I wanted and he couldn't have been nicer. My car at the time was such a piece of shit that I ended up having a flat tire by the time I got to the dealership which a manager kindly took care of for me. The sales reps there don't get paid commissions so they're less up your ass than say... Quirk Mazda in Quincy. read more

We just picked up our '16 CX-5 today and couldn't be happier. North Shore Mazda was the first and only dealership we visited in our search -- we never saw any reason to look elsewhere. Our sales consultant, Dmitriy, really deserves the recognition here -- he's an absolute pleasure to do business with (and quite funny, too). I'm always skeptical of sales professionals -- and this was no exception as a first time new car buyer. But Dmitriy took great care of us and earned my trust. In the end, we left completely confident that we got a fair deal on a car we were extremely excited to drive. Equally as important, the sale went to someone that deserved it. read more

While car shopping this winter, North Shore Mazda was easily one of the worst dealership experiences I encountered. I should have known it would be abysmal when I walked into the dealership and Theresa, the internet manager, wasn't prepared for me despite having an appointment. She then set me up with a young sales person who clearly had never been in the CX5 before, as she had no idea about the basics of the car. We were walking out when the sales rep brought Greg (her manager) over to us who then badgered us about pricing, despite the fact that we showed little interest in purchasing from them. When were able to leave, he basically belittled us about not buying a car. Frankly, it was a bit embarrassing to have employees treat customers like that. I was happy to bring my business elsewhere. read more

This dealership is the most unprofessional group of employees. The service manager is very disrespectful and needs a attitude adjustment. Stay away from this dealership if you need service. read more

My name is Ronald 2 week ago , I want to get other car , I'm looking for mazda cx5 ,so I talked with sales representative and hi show me everything ,I like the numbers because I want to gave my car ,now time to talk with financial guy his not there they tell me to come back next bay 9:00 am ,I show up his not , has problems, but the general manager him don't know nothing about, so 2 day call back and other miss day not show up again never call me no apologize not good for me read more

Great experience buying from this dealership! George was excellent, very accommodating to what we were looking for and made the buying process smooth and not intimidating. read more

I was in need of a new car quickly after my old car had been totaled. I found the certified pre-owned Mazda CX3 that fit everything I was looking for online at North Shore Mazda. When I visited the dealership to test drive the car, Christian helped me out and was very knowledgeable about the vehicle (not to mention a nice guy!). When it came time to negotiate a deal on the car, Christian was also really helpful in working with the sales manager to get me the best deal possible. While Christian was new to the sales team and still "learning the ropes," he made sure to find the answers to all my questions and made me feel confident in my purchase. What I thought would be a super stressful process, turned out to be fairly quick and easy. Thanks, North Shore Mazda! read more

Purchased a brand new Mazda 6 from Donovan Dodge. The whole process was a pleasant experience. They were fair, honest, easy to work with, and I have nothing but praise for them. I would highly recommend them to family and friends. read more

My wife took the car to get one tire changed. They warned her that all tires need to be critically changed. They were trying to charge her ~$800! We went to other garages for second opinions and it turns out the tires have at least 20,000 miles left on them! These guys are robbers- do not go there!!! Email me at kkorpal2009@yahoo.com for more information. read more

Very disappointed. Feel like I experienced a bait and switch. When I bought my car here, the dealer promised free regular and service with oil changes for as long as I owned the car. Now I find that I have to pay for other service to get the free service. They deny the original offer and my salesman has moved on. Try Liberty Mazda. They were great! read more

Yesterday (after months of deliberation) I bought a Mazda CX5 - Touring trim in bright red. With a moonroof. I live off of 93, so this was NOT the most convenient place for me to buy a car, but a few factors contributed to my decision: 1. Customer loyalty program - this sounds really great on the paper they will show you. When you actually buy the car and see the booklet, you'll notice that if you do all of your actual maintenance with North Shore Mazda every 3,700 miles, every other maintenance is a free oil change (and checkup). You pay hundreds of dollars, then you get a $30 oil change and checkup free. Repeat for the life of the car. It's not awful, but it's not as good as it sounds. 2. Sales - I worked with Tony and I'm really glad I did. He was professional, responsive, easygoing, honest, and patient. I was a real pain in the rear and I know I was. I worked hard to get my price down by working with multiple dealers, asked for added accessories (at no cost), called (or texted) on a regular basis, and went in as an educated and determined buyer. I wasn't an easy sale, but Tony worked well with me the entire time. At other dealerships, this was not the case. I definitely pissed some people off and if Tony was ever one of them, he never showed it. I WILL SAY - the manager I spoke with was rude, unaccommodating, and everything you'd expect of a 'salesman.' Yuck. But I was really happy with Tony because I felt like I was working with a normal human. Even after the car was officially purchased and my bank check was in their hands, he was great about making sure everything was perfect for me before I drove off of the lot. Good luck and I hope this helps! read more

My "sales rep", George Ciko, was VERY pleasant, knowledgeable, and accommodating. He went out of his way to make sure that I was comfortable and very satisfied with my purchase of a certified pre-owned CX-5. I highly recommend George Ciko if you are thinking of purchasing a new or used Mazda. read more