This was a great experience, and how all new car buying should be. First, the North Shore Mazda facility was new, modern, and with a relaxed "feel" to it. The showroom is not the typical cold tiled floor with cars bunched up along side each other. This dealership's showroom was pleasant, with the vehicles spread out. Each one had it's own section. No pressure sales person. I casually walked around the showroom. Sat in a couple cars, walked around outside looking at cars, and no one approached me. There were plenty of sales people at their desks in the showroom area so I went back inside and asked for assistance. I thought that was great! My salesman, George Ciko, was knowledgable and helpful. I told him what I was interested in and I wanted to go for a test drive. He promptly got his coat and we went outside. He was completely knowledgable about the vehicle though out the whole process. He had a sincere interest in making sure I understood all of the nuances the vehicle had to offer, as well as the recent upgrades and improvements to the model. He guided me to drive on bumpy roads (and railroad tracks) curvy roads, and the highway. After the test drive, we went back to George's desk. Each sales person had their own three-walled room that provided enough privacy. He wanted to make sure I was aware of the different trim lines and option packages. The General Manager came in and welcomed me (I forgot his name, sorry!). He wanted to make sure my experience went well. He asked if George was helpful and courteous, and he was. There was no pressure to buy from either one. They just wanted to make sure that my experience was what I wanted. So a couple days later I bought a vehicle from them. Again, George displayed a sincere interest in making sure I got exactly what I wanted. The GM remembered me and briefly said hello. I picked up my new CX-5 the next evening. George was very proactive in getting the insurance and registration paperwork completed. He sent me progress texts during the day keeping me informed. This was helpful because I had to call my insurance company and authorize the change of insurance between the old car and new car. When I picked up the car, George spent his time to provide a thorough introduction to all of the features of my new car. We also set up the radio and paired my cell phone. Apologies for the long review. This is the first review I ever wrote. Also, I should mention that there were no "incentives" to write this review, other than George did a great job with getting me everything I wanted. I love my car! read more

I had a great experience with NS. Mazda. I drove in on a whim just to take a look at what was on the lot. I was interested in the CX5. I saw a customer standing in front of one and asked how he liked it. He loved it and told me how much he enjoyed working with his salesperson Zoe Ventre. Zoe and I quickly went through my wish list. We took the CX5 on a test drive, but it didn't exactly fit my needs. She made some alternate suggestions for me and suggested I just take another model for a test drive since it had the features I was looking for. I don't like to waste people's time and typically would feel guilty to test a car I didn't think I would love, but Zoe was more than patient so I felt comfortable doing so. I'm so glad because I ended up loving the car. It drives great, has most of the features I want and the price was right in my range. If she hadn't been so patient, I would probably still be out there looking, and looking right past the best car for me. Once inside, the team worked with me on my trade. Initially it was lower than I expected, so I pointed out a few features they may have missed and they adjust the trade-in accordingly, which I appreciated. I already had a great rate on the current loan I had, so I was more than surprised to find out that they found me a loan 1/2 point lower! Bonus! Over the course of a day, I had second thoughts about whether I could afford a new car etc. Again, I don't like to waste people's time, but Zoe and Jack from the Finance group made me feel as if I could walk away at any time. There was no high pressure sales tactics. I was honest with them, and felt this was reciprocated. A week later, I still feel very happy with the car, the loan, the treatment I received, and the deal we negotiated. I would ABSOLUTELY recommend this dealership and Zoe for your future needs. read more

I recently purchased my Mazda6 from North Shore Mazda and had a wonderful experience. I am a car-clueless female in my twenties and had never before bought a vehicle on my own. I was very anxious going into the car buying process. I was unsure of what to expect and nervous that I (being a woman) would get bullied into buying something that wouldn't be right for me or my budget. I was able to relax, with all my doubts put to rest, once I met George Ciko who was assigned to me as my product specialist. He actually took the time to listen to me, asked lots of questions, and took into consideration my concerns, my budget, and my hopes for finding the perfect car to fit my personality and lifestyle. I knew I was in good hands from the moment we took the first test drive, he was so knowledgeable, discussing with me all the different features. It was difficult to be presented with so many options but George was sure to compare and contrast the different car models. This made it surprisingly easy to decide on my ultimate number one pick. Because George was upfront, spoke plainly and was understanding, I was able to find an amazing car that I'm absolutely in love with. Aware of my finances he also worked hard to get me a great deal on my trade in so I could get exactly the car I had gotten my heart set on. I have owned my new Mazda for almost three weeks now and George still checks in with me to make sure the car is running well and I'm enjoying myself behind the wheel. That's pretty outstanding customer service! Would recommend North Shore Mazda and George to all my family, friends, and any stranger out there looking to have a stress free, well supported and successful car buying experience. - A very happy and satisfied girl read more

After reading Road & Track magazine's stunning reviews on the new 2016 Mazda Miata, I decided I wanted one. North Shore Mazda is right up the street from my company so I stopped in. I was greeted immediately by Dmitriy Rutman who is a sales consultant at this dealership. Dmitriy explained that the 2016 Miatas have not arrived from Japan as of yet but when they do he would call me. I told him I needed an automatic so my wife could drive this and I wanted white. 99.99% of all Miatas are red with standard transmissions. Dmitriy called me two weeks later and said his other dealership just received one white Miata with automatic transmission, "do I want it"? I said yes, gave a deposit over the phone, the car arrived several days later and we put the deal together painlessly. Dmitriy's attention to detail is flawless, he made it easy. One thing I found interesting, I drive a very large SUV and Dmitriy asked me several times "are you sure a Miata is what you're looking for, this is very different that what you are used to". He was concerned that I was making an "impulse" buy and might not like this vehicle. This impressed me that he did not want to sell me something I may not like. Absolutely no high pressure. FYI: the Miata is a blast to drive!!!! When I took delivery earlier this week, the vehicle was immaculate. Dmitriy explained all the features in detail and wouldn't let me leave until he was sure I had no questions. I have to say, this was one of the more pleasant auto buying experiences I have had. I highly recommend working with Dmitriy Rutman if you are in the market for a Mazda. Ed Berman, Tropical Products, Inc. Salem Ma read more

I went into North Shore Mazda last week for service on my 2013 Mazda 3. I have been a customer of Mazda for the last 10 years and was looking to purchase my car once the lease ended in May. This was my third lease through North Shore Mazda but I figured since the car had some existing problems and I was way over mileage it would be in my best option to just buy out the lease to avoid the penalties. When I walked in I was greeted by the extremely friendly staff who went above and beyond to crunch numbers for me on a buy out and even entertain other options like resigning a lease. I worked alongside Christian as my sales associate who was absolutely wonderful in keeping me informed and clued into what my options where and most importantly meeting my budget. Between the test drive, the negotiating's, the paper work, and finalizing my deal Christian was an absolute pleasure to work with and I would completely recommend him to my friends and family. He went above and beyond every chance he got and I ended up leaving that same day with a brand new car at the price I wanted. A week later and he is still doing everything in his power to make sure I am a satisfied customer between getting the car fully registered and getting me back some stuff I had left in the old car by accident. I would 100% recommend the entire staff of North Shore Mazda but I am grateful that I got to work with Christian as I am most importantly a satisfied customer. Thank you again for all that you do at North Shore Mazda, I look forward to continuing a relationship for years to come. Dan read more

For the last ten years we have owned a 2005 Mazda3 hatchback, which we have loved. It has started to show its age, so we went to North Shore Mazda fully prepared to purchase a 2015 Mazda3. Our salesperson was Matt. He was very pleasant and helpful. We took a test drive in the new Mazda3 and discovered, to our great surprise, that it was a very different car from the one we currently owned. In redesigning it, Mazda improved the exterior look (it is gorgeous) at the expense of interior room, both in the cabin and in the cargo area. We reluctantly decided that this was no longer the car for us. Matt and the sales manager, Dennis, worked very hard to come up with solutions to our issues and to find another car that might better fit our needs. We considered the new CX-3, which we liked a lot. Even though it is considerably smaller than the Mazda3, the space was more usable for us. Dennis gave us written quotes on the Mazda3 and the CX-3 which were lower than the TruCar prices we got through Consumer Reports and found really good interest rates through a credit union we already had a relationship with. In the end we decided to test a different brand, which we ended up buying, primarily due to differences in the design of the car. Even though we did not purchase the car here, we felt that we were treated with respect and the prices we were offered were really good. I can't praise Dennis and Matt more highly and would definitely recommend that anyone looking to purchase a Mazda start their search here. read more

I recently bought a CX-5 from North Shore Mazda. My salesman, Christian Odonnell, made my car buying experience a real pleasure. I have purchased many cars in my lifetime but this purchase was the first time I didnt feel pressured or end up being lied to and unhappy with the entire process. He was a real professional, personable, and knowlegeable of all my questions. He promised me he would get me the best money saving deal he could get for me. He kept his word. I met with other dealers and salesman prior to visiting North Shore with the same run around of empty promises, high pressure tactics, and too expensive prices for the car I was looking for. Mr. Odonnell got me a price for my purchase three other dealers could not match, not even close, and even better there were no surprises or hidden charges to pay at the end. I had to leave for work the day of the sale and and was going to have to wait until the next day to return to pick up my new car. Christian offered to drive it right to my house door later that night, which was unbelievable, and sincerely appreciated. Mr. Odonnell is a credit to this dealership and his efforts reflect very favorable on North Shore and how they do business. He deserves a pay raise. He is a world class car salesman. I highly recommend him to anyone looking for honesty, trust, professionalism, and cost savings on a car purchase. Jim C. read more

I was shopping for a car for my mom and worked with North Shore Mazda on finding the right Mazda CX-30 for her. There was initially an issue with the specific vehicle we came in to see, and the Sales Manager's initial handling of the issue was not ideal, but I really appreciated how the General Manager and our Sales Representative, Duarte Bettencourt, handled things afterward. Xavier Casiano, the General Manager, reached out personally, gave me his personal phone number, and made it clear that he wanted to make the situation right. He was responsive, professional, and genuinely seemed to care about helping us find the right vehicle rather than just pushing us into something. Duarte, our Sales Representative, was also excellent throughout the entire process. He was helpful and patient in person each time we were at the dealer, answered our questions, and later made a video showing us another vehicle so my mom could get a better look before coming back in. That extra effort meant a lot and helped rebuild our confidence after the initial mix-up. Overall, while the experience did not start perfectly, Xavier and Duarte went out of their way to turn it around. They treated us well, took responsibility, and made a genuine effort to help my mom find a car she would be happy with. I really appreciate their follow-up and customer service. read more

After seeing the used car I wanted listed by this dealership, I checked their reviews at various websites and was impressed at what people had to say about them. I decided to make a visit and was not disappointed by their customer service. Between everyone I talked to, I never felt pressured or overwhelmed to buy the car. They gave me plenty of freedom to check out other dealerships, examine the car on the lot myself, and even take it to my mechanic. They were confident in their cars and made the experience very pleasant. I finished the deal with Duarte Bettencourt, who was a great salesperson. He was nice, patient with my nitpicking, and even spent 6 hours in the office on his day off to accompany me to the mechanic and finish the deal so I could have the car sooner. I asked if they could fill the gas tank for me and they did. I was able to get all the paper work done in one day, including title and registration. I had to get the car inspected myself which was fine, but one thing that I didn't like was how pricey their documents fee was compared to other dealerships in my state, but I do feel like I got a good price on the car. Would consider going back for my next car. read more

Working with the guys at North Shore Mazda was an absolute pleasure. My salesperson is Christian O'Donnell and he made the experience unlike any car buying experience I've ever had. It was actually fun instead of the usual car buying stress. He was able to find the exact car that I wanted and got me the price that I was looking for. We then worked with Chris the manager for finance end of things. Chris was well prepared and made the process smooth and seamless. They both were very accommodating to my schedule as I had to leave in the middle of the process to go to another appointment. They were no pressure, accommodated my schedule, fun, and professional. I would highly recommend going to North Shore Mazda. I was not only impressed with the actual car buying experience but also their service after we took delivery of the car. The car needed some service and Christian arranged to have one of is co-workers drive all the way out the my place of business in Reading to get my car, bring it back to the dealership, have the work done and returned my car to me in Reading. Now that is outstanding service! read more

I have been a North ashore Mazda customer since 2011, and I'm currently in my third Mazda. I'm a little surprised by the negative reviews, since I have never had a bad experience through all my visits. -- I went in on 3/5 after speaking with Bill about the end of my lease coming up the day before. When I walked in I was greeted by Dmitriy, who from the start was very pleasant and patient with me. I wasn't sure what I was looking for, but he helped me narrow down my options and was very conscious of what I had told him I wanted in the beginning. When we went out for the test drive, in a red 2016 CX-5, I wasn't completely sold on it. Turns out I had initially asked for a black one, but then changed my mind and asked for the red. After seeing my hesitation, Dmitriy asked me what about it didn't I love, and said that I should take a look at the black one. He was right! After I saw the black one I just knew. He was so attentive and thorough throughout my whole visit! I definitely saved his contact information for the future for future reference! read more

Was impressed with the teamwork, starting with no-nonsense Bill I. Bill knew I did my online research; he knew my budget and he swiftly matched me with the perfect car -- the Sport CX3. Not only did he not tempt me with the higher end models, he didn't even address my curiosity about what options I wasn't getting -- he simply answered "more bells and whistles." I respected that because someone else may have seen my questions as an invite to up sell. By the way, the deal I got was better than my original expectations and all details were "transparent" as advertised. I knew everything before sitting with Jason to sign the dotted lines. Truly delightful sales consultant Zoe took over from there. She took care of registration and detailing processes while I waited in the comfy lounge. She kept stopping by with updates and made sure I was increasingly getting psyched to bring that baby home! Team member Lisa made sure I knew how to operate it before leaving the lot. I've signed up for the loyalty program. read more

My girlfriend and I were in the market for a new car and popped into North Shore Mazda on a whim and could not have been happier with the experience. The showroom was beautiful and very comfortable, inviting and you could tell that a lot of care was put into the customer's experience. We were greeted by Eric Martiniello, a product specialist there, who ultimately helped us in leasing our new 2018 Mazda 3 Hatchback. He took the time to understand what our ideal vehicle would be; We never felt pressured to buy something we weren't interested in. Through Eric's knowledge and expertise he helped us find the vehicle that was right for us. The process was super quick and easy and we were treated with a lot of respect. Hands down the best car buying experience either of us have ever had! We couldn't be happier with Eric and North Shore Mazda and can't wait to drive across country in our new Mazda 3! read more

What a fiasco I had in trying to get my car serviced. It took them days to figure out what was wrong with my car then to top it off, they did not fix my car correctly after having it for three weeks. The service manager is rude and disengaged and not to mention he will give you the impression you are annoying him. I have purchased two cars (and will never purchase another car from them again. Too many other dealerships I can go to) and that didn't make a difference to them. If you speak up for yourself and ask them questions regarding why they have not tried this or that they get defensive. If it turns our you are right, they get defensive. And if you leave a not so nice review, they will tell you flat out, I quote, "Go somewhere else". How do you like that for customer service? Will never go back to this dealership again. I wouldn't recommend this dealership to my worst enemy. read more

Wish I could give lower then 1 star. I am not impressed with the service from North Shore Mazda at all. The rims on my 2015 CX9 are peeling everywhere and the response from NS Mazda is simply that it is out of warranty. I have spoken with two body shops that believe these rims were not prepped properly. It is the same thing on all 4 rims. It may be past the 36000 mile warranty but if they cared about client service and repeat business they should be doing something to make this right. I am not going to waste the money on new rims and will never go back to Mazda or North Shore Mazda again. Hopefully seeing the car rolling around with rims that look like this will at least make others look into the Manufacturer and the Dealership before purchasing and I can prevent someone else from making the same mistake we did. read more

My wife and I had a great experience at North Shore Mazda. George Ciko and Bill Iannelli were a great team. George was professional and very confident in his knowledge about Mazda. We were in a time crunch to get the deal done before we went on vacation and they delivered the car by the time we got home, what a pleasant surprise! George kept us updated throughout our vacation without any hassle, a few simple texts and that was it. We got a great price on our car (2018 CX-9 Signature) and we got what we wanted for our trade. George cared about our concerns and we felt no pressure form either George or Bill. We also had a good experience with Jason, he prepared all final paperwork. He was very laid back and again, no pressure. Good people, good team and great product! We highly recommend North Shore Mazda and their team. read more

I wasn't sure where I would find my car and went car browsing online and dealers all around the North Shore..was set on a Mazda cx-9 but didn't know where I would find it with all the details I wanted and at an affordable price. Everywhere I went it felt a little sketchy and had mixed feelings about other cars UNTIL I finally came to North Shore Mazda 1st as I saw a car with all the details I wanted on carguru.com. It felt like the right place from the start and I met with GEORGE CIKO my sales person where he showed me the car and once I went for a test drive, was very informative and had a lot of knowledge about the car of my choice which made my decision easier to make. After a week, after all the cars I looked at, I knew North Shore Mazda would be the right place!!! Thanks for all your help!! read more

Highly recommend this dealership. I stopped in to North Shore Mazda while searching for cars. I was expecting a normal car salesman routine with them trying to push cars on me and get me to spend more than I wanted but I was pleasantly surprised. I was helped by George, who was nothing but helpful with all my questions. He only showed me the vehicles that I was interested in seeing and worked with me based on what my spending limit was. He was very knowledgeable when it came to the cars and was very easy to work. I had planned on spending a few more weeks searching for a vehicle but with his service, and reasonable prices compared to other dealerships, I found the car I wanted and made a purchase. I will continue to do business with North Shore Mazda in the future. read more

Today I purchased a 2017 Mazda6 Touring car from North Shore Mazda with the help of their salesman, Christian O'Donnell. Christian was very patient when I switched from a Mazda3 to a Mazda6 and then from one color to another. After three days of communication and visits I finally made my decision. The car with the specs I wanted was not on his lot, so Christian and Chris, the general manager, had to locate one from another dealer. That afternoon they found a car at a dealer in Augusta, Maine, and had it ready at 9 am the next morning. Both men made me feel comfortable dealing with them and the dealership. Christian was especially honest, never pushy and always pleasant. For a great car and car buying experience visit North Shore Mazda and ask for Christian. read more