I was referred to them for a Friedrich through wall AC that was producing loud noises. They were very responsive for scheduling, squeezing me in for an appointment during the busy August month. They were prompt, helpful, professional in inspecting the unit and fixing it, and clean when doing everything. Appreciate your work! read more

I was referred to them after a competitor seemingly did not want my business, and boy was I happy. Michelle was very helpful and accommodating, and even apologized for me having no A/C during the heat wave of late June 2024. My Friedrich air conditioner was not turning on, they had the replacement part in stock, and after calling them on a Monday morning, they were at my place by 10:30 AM on Wednesday. One of the team members called on Wednesday morning to confirm and give a more accurate time on when his technician would arrive. The technician replaced the part quickly, obviously knew what he was doing, and even gave some suggestions on how to extend the cool air into my bedroom from the living room (I only have one unit in the whole apartment). I don't often leave YELP reviews, but this was worth it. I will refer EVERYONE to them. Thanks North Pole Cooling! read more

North Pole is great!! I moved into an apartment with existing Citiquiet windows and they were able to come quickly to assess, managed to find the one unit that would fit the narrow space, then got them ordered and installed. I was nervous about it fitting since the window space was small, but they did multiple measurements at their warehouse to make sure it all fit. The installation process was also great. I highly recommend using them, especially for window AC units and if you have difficult spacing. Shoutout to Jose and Vladimir- they did an amazing and efficient job. And thanks to Jason for helping with the whole process! read more

My partner and I reached out to Jason at North Pole Cooling, about two years ago to replace three different AC units in our apartment. We were hosting a graduation party in May, and our ancient AC units kicked the can the week of the party. After describing our needs (quiet but powerful), limitations (old school NYC electric), and room sizes, Jason gave us some great recommendations on units including the pricing and install. Plus he was able to have a crew come in time before the party! When it came to the install, Jose and co. did a great job! The units were great, the install was solid, and the plexiglass around the units looked great. Plus they were friendly, courteous, and left things cleaner than before! Cut to two years later, we reached out this week to do our first check up on the units, including cleaning, maintenance, etc. before the Summer hits. Jason was again able to have a crew quickly come to house, and Jose and his crew did another great job. Quick, nice, and efficient... the units look just as good as they two years ago out of the box, even with being outdoors through two winters. Plus we still get compliments on how nice the install looks. We will be reaching out again in a few years for another round of maintenance. If you are looking for quality service in the NYC area, do yourself a favor and look no further! read more

North Pole Cooling Corp. - The install still looks great even after two years! This crew also does a great job with cleaning up after themselves including the windows! - Heating & Air Conditioning/HVAC Near Me - Brooklyn, New York

This company is awesome. The response time is great. The service people are knowledgeable and respectful, and very pleasant. They tell you what's wrong, and how to fix it. I have never been so happy with a company as I am with this company. Highly recommend them. read more

I really appreciated the professionalism and honesty of all the people I encountered. My air conditioner couldn't be repaired and I was glad with the options I was presented with. read more

My Friedrich A/C had a defect right out of the box. The remote worked but the buttons on the unit itself did not. I called Jason, the owner of North Pole Cooling, who got back to me by email to schedule the repair for the next business day. The technician fixed the buttons without having to take the chassis to the factory. North Pole Cooling is the place to call for A/C repairs. Solid, competent, fast turnover. read more

North Pole had installed the unit years ago. We felt fortunate to get an appointment during this heat. The crew was knowledgeable!!! Polite, efficient, and considerate. The AC is in the top pane of a 6'8" window so they had to climb to access and fix the problem. Great guys! read more

Did you notice that the company has only 5* reviews? Wonder why? Guess what - all reviews below 5* are removed! Very non-professionally rude. On top of it - repair under warranty - charge close to $600....for just pick-up and delivery Do your homework - get a second opinion! read more

All of the rave reviews are legit; this company is *wonderful*! We'd bought living room & bedroom (window) air conditioners from them ten years ago and the bedroom one was making a strange noise (we figured it was a "death rattle"), so I called North Pole and got an appointment for yesterday. The woman who I spoke to on the phone (both initially & again yesterday) was very friendly and she has a great sense of humor. Anyway; the two service guys - Josh & José - were very friendly, earnest and polite. Since it became obvious that the bedroom a/c was dying, I then called the office and arranged for a new a/c to be delivered today. I spoke to the manager (Jason) and he made the delivery. He was friendly & helpful, both on the phone and in person. I *highly* recommend this company! read more

I called on a Thursday afternoon because my old window air conditioner was leaking water into my house. I was given an appointment for first thing Friday morning! Alfredo and Jose arrived on time, diagnosed and quickly fixed the problem, and left the A.C., windowsill and floor cleaner than when they arrived. In addition to being skilled and efficient, they are very polite and pleasant men. This is the third time I've turned to North Pole for help, and the response has been five-star every time. read more

Jose and Bladimir are the best. Quickly, cleanly, installed my window unit better than other company had done before. The level of service is very high, and the attention to detail, the finished look of the install, and their gracious demeanor made for a great experience. I will never use anyone else for my air conditioning needs. Top notch! read more

I'd like to begin by saying... North Pole Cooling Corp customer service and administration were so helpful, I started the thought process of writing a great review before their staff (Terry & Alfredo) even showed up at our front door (who were both kind gentlemen btw)! I'm typically not one for writing reviews on any website, although I do read ones submitted by others and often rely on those experiences for just about every purchase or rendered service. North Pole Cooling Corp has renewed my confidence in knowing there are still honest and reliable service/maintenance companies around - HVAC issues in particular. I've got to also give special mention and recognition to Suzie & Jason the managers/owners of this company for meticulously following through my AC emergency from the initial call to getting our central air unit running perfectly again. The thing is, it didn't end there... I received a call hours later from the owner to make certain everything was done correctly and to our satisfaction. ***What a model for customer service best practices!*** *For the record, I tried a number of other places over the years. But, now... I wouldn't think of EVER going anywhere else for my HVAC needs. #problemresolved read more

North Pole Cooling provided us exceptional service! They were able to reschedule us within a day due to a last minute disaster on our part, AND when the tenant below us complained that our units dripped too heavily on theirs, North Pole Cooling sent out Jose, an incredible technician, who was able to quickly assess and resolve the problem. I highly recommend North Pole Cooling for all of your A/C needs! read more

Just had these guys come and install 2 AC units in my apartment on the UES. Jason worked with my busy schedule and was able to fit me in just 2 days after I called the schedule the appointment, despite it being a busy time. He was the nicest guy on the phone, and his employees were even nicer in person. They were quick, efficient, and couldn't have been more professional. They came recommended by my property management company but of course I cross checked with yelp before booking (the other recommended company was terrible, bad service and rating). Thanks again Jason! read more

These guys know what they are doing! As someone known for being 'thrifty', the price was tough but proved to be very well spent. The 2-man crew arrived when expected, we super efficient, professional and friendly. They somehow managed to install the A/C unit I had bought even though there was a post just outside the window I had failed to notice. I would have been there all day and still not have gotten it installed; they were in and out in 15 minutes. Installation was professional, secure and the place may have been cleaner when they left than it was when they showed up. Recommended without reservations!! read more

North Pole Cooling Corp. - Heating & Air Conditioning/HVAC Near Me - Brooklyn, New York

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After a horrific experience with Plug-ins and a year of struggling to replace my Friedrich wall master, North Pole Cooling appears like the heroes that they are to save the sweltering day. It's 90° today folks and these young men installed my wall master, installed a new grill and made delivery one of the better experiences I've had in a while. Professional, kind, polite, efficient... Fredo, thank you. Jason is very responsive. Returns calls. Responds to emails. This is what a "Pride In your work" experience feels like. When my living room AC expires, North Pole Cooling is who I will be calling to purchase and install the new unit. read more

North Pole Cooling Corp. - Thank you - such a great team... - Heating & Air Conditioning/HVAC Near Me - Brooklyn, New York

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Highly recommend this company! Responsive, professional, and the two guys who came to look at our A/Cs were able to diagnose right on the spot. They run their business the way it used to be when people actually cared and took pride in their work. read more

Absolutely wonderful! I submitted a request online and within three hours a technician was here to install my window AC unit. Extremely professional, courteous, and fast--could not recommend more. Pricing was also much better than a quote I received from another company. read more

I have to say I am very impressed. The ancient PTAC unit in our bedroom was failing so I reached out to many companies and Jason at North Pole Cooling was the fastest to respond. He also gave me a quick estimate and sourced a new PTAC faster than any other company. When the team arrived to do the work they were on time, fast, very considerate and did an excellent job. They went above and beyond to leave the area clean and looking good. It was a pleasure to work with Jason and team on this. read more

North Pole Cooling was amazing! They are like PhD's in air conditioning, from the sales rep to the technicians who did the installation. Can't recommend them highly enough!! read more

Our old AC went out and we needed it replaced. Jason was very quick and reasonable and got us back in service super fast. His team Jose and Fernando were awesome. They did great work, went above and beyond, even cleaned the old window. I highly recommend them and will definitely use them again we needed. read more

I purchased two Frederich Kuhl units from North Pole Cooling and had an excellent experience from my first call to their office through the installation. After a brief discussion with super friendly Suzi, they scheduled Jason to come in and help me assess my AC needs. Jason arrived right on time, took a look at the rooms and windows and provided me his recommended models and an estimate, and a generous discount. He scheduled a weekend installation at a time convenient for me. North Pole's installation team is as great as their sales team. The folks arrived right on time, and did a very clean, thorough and quick job. Living on the fourth floor of a walk-up, I always struggle with deliveries from big appliance retailers but these guys bring everything to your door, install and get the job done in a few hours. Not to mention the installation team was very kind and friendly, and really know what they are doing. If you are looking to buy or service your AC, this is the company to go! If I could give them six stars I would... read more

Short & Sweet: These guys are the greatest ever!!!! It is obvious why Friedrich uses them as its go to installers. From the moment I started speaking with Rosalina to set up my service appointment until the time that my AC units were installed it was seamless. Alfredo couldn't be more professional and zen in this time of covid 19- (being around him was an added bonus). Even my husband looked forward to our second appointment for the second unit. LOL! Bye Bye Figlia & Son with your nasty customer service and lazy installers who don't want to adjust the cord to come out of the side that you prefer -from now on my only destination for AC everything is the North Pole! read more

An amazing team from start to finish. Raphael and Jose were professional and installed our unit in a timely manner. A definite asset to North Pole Cooling. We are grateful to Jason and staff for a great service during these challenging times! NORMA B. read more

You know... it's perpetually amazing how much better it is when people actually enjoy what they do. I just had the pleasure of having Jose & Alfredo from North Pole come to service my Friedrich air conditioner. Not only were they friendly & charming but they solved it all with their expertise.... and not just the immediate problem but little wonky things with this AC that have annoyed me from the beginning. My next AC will most definitely be purchased from North Pole. I wish I could give them 10 stars! I had to take a photo of them to show their sweet smiles. More importantly, behind those sweet smiles is intelligent expertise. THANK YOU SO VERY MUCH, Alfredo & Jose. read more

North Pole Cooling Corp. - Jose & Alfredo from North Pole... THE BEST! - Heating & Air Conditioning/HVAC Near Me - Brooklyn, New York

My longtime ac man retired and I was given North Pole. Had to wait three weeks for an appointment originally, but was given a call a week prior for they were to be in my neighborhood over the weekend. Men came on time as promised, were masked, took off their shoes, even though I didn't ask them to. Had my 3 Frederich units serviced promptly. Jason the owner, , is very communicative meaning he returns emails very quickly via a phone call, and is a plus since his company is not only licensed, but also open 24 hours in case something goes wrong. Only need service once a year, but my new go to repair service, and maybe in the future if my ac is no longer fixable, a new unit. read more

I was able to set up an appointment for that same day the gentleman came and did a superb job he knew exactly what to do and fix my problem and I've been good ever since read more

Jason got me over to Elon who was their Mitsubishi Specialist, this guy was great. Solved the issues a lot other guys couldn't. He really was an expert in his field and solve my multizone minisplit problem in a single visit. They were very professional and determined to get me up and running in that visit if they could. (lucky i didn't need new parts to be ordered). read more

These guys are great!!! Jason was extremely helpful and responsive right from the start. Super friendly and easy to work with, they were such a welcome relief from the other companies that won't pick up the phone/onsite without a $250 deposit. He had an on-site initial assessment made for a couple of options I was looking at, a window vs ductless system. Their prices we great for both scenarios. After I decided which route to take, Jason came by the next day to verify everything was set, in person, and then had a crew over here the following day to get everything installed. His crew was right on time the day of the job, extremely polite and professional and took great care to not make a mess and diligently cleaned up the little that did occur. I couldn't recommend this company enough! I'll def use them again. read more

Service was tremendous ..best servicemen ever..clean..polite..efficient and knowledgeable..installed air conditioner..checked pitch with level..concealed excess cord...installed foam insulation inside and out..removed old air conditioner...cleaned up after job. I highly recommend this company. They researched obtaining a discontinued model that we requested, and we able to do it. I wouldn't think of trying a different company! read more

DO NOT LOOK ANY FURTHER!! Josè and Rafael were amazing. My air conditioners look like they are from Tiffany's Jewelry. They made the process easy and were beyond professional. They were able to quickly problem solve a small issue. Can not recommend Josè and Rafael more. Request them! Management was easy to work with as well. There is a reason they have the best yelp reviews! read more

North Pole Cooling Corp. - Heating & Air Conditioning/HVAC Near Me - Brooklyn, New York

What a pleasant experience dealing with North Pole Cooling.Kudos to Jose and Raphael. On time ,neat and even corrected another companies work which they didn't like how it looked. Thank you. read more

I called to get a quote. Customer service was amazing, lady on the phone was very helpful and friendly. And then she told me the price tag. $600 for a Friedrich 8,000 BTU unit with $275 install, way more expensive than it should be! A quick search online had the unit at $400 max, and it isn't even the best AC on the market. I shopped around and purchased a better AC with install for under $500. read more

I cannot say enough good things about my experience with North Pole from start to finish. From the first call, we set up meeting at the house, and he was on time and very fair with the quote. Then we set up an install date and time, and once again, the guys were on time and amazing. Even cleaned my grate once we removed the old AC. Definitely above and beyond! read more

Found this company when I was moving to the city and needed an A/C unit. They were awesome!! Super prompt, extremely professional, and gave recommendations on the best unit to purchase for my window and their installation was extremely fast. Will highly recommend them and will use them again if I move to another location. The owner/manager was wonderful to work with. read more

I had 2 Friedrich units in my house that were in dire need of servicing. Under the warranty, I was directed to North Pole Cooling. Not having any past experience with them, I took a chance and contacted them to arrange an appointment to fix my units. The experience was superior in many ways. The customer service is professional, and the actual service was done without a hitch. My units are now colder than ever and running like new. I would recommend these guys to anyone in need of bringing their AC units back to life. Thanks guys! read more

Highly recommended!!! Amazing service! We are so happy with our new AC units. Right of the bat Susie was so kind and helpful in determining what type of AC we needed for our apartment. She was thorough and knowledgeable in advising size, unit and brand. She was also accommodative in getting the units installed ASAP (like the very next day). We removed three old and heavy Window AC units and installed 3 brand new units! The price was reasonable and the work was excellent. Thank you North Pole Cooling Co! We are loving our new AC :) read more

North Pole Cooling Corp did a wonderful job installing my ac. For setting up the appointment, Jason was extremely prompt and flexible with working around my schedule to install the ac asap. We provided our own AC and Jason quoted me a price better/comparable to Home Depot's independent contractors. While others make you buy the window bracket, they include it in their install price. For the install, Jose and Josh were fantastic. They were quick, friendly, professional and extremely efficient. They were in an out of the apartment in les than 30min and did a great job with the install. Would definitely recommend to a friend. read more

Dealing with this company was so easy. They are professional, responsive and honest. I have used them for both servicing my existing window units and purchasing a new one. Suzy in particular was fantastic. She was extremely helpful and friendly. I highly recommend North Pool Cooling! read more