I have continued to use Oakmont Service Center exclusively since January 2020. They are courteous,…read morereliable, competent and honest. Excellent in all respects. Most recently, for various reasons, I felt that I probably needed a new battery (or alternator!), but they indicated that both were fine. Also, I mentioned that my car (a second vehicle) probably needed an oil change. After checking, they stated "Nope, good for another 3000 miles." It would have been easy to take advantage, but they did not. I happily paid the $45 inspection and testing fee. Look, if you need a solid business to maintain your car, I don't think that you can do better. Two thumbs up and five stars all the way.

Oakmont Service Center - A Referral That Fell Short…read moreReferrals are the backbone of any reputable business, especially in the world of classic cars. I own a 1949 Chevy, and like many classic car owners, I rely heavily on trusted recommendations. Skilled mechanics who truly understand vintage vehicles are rare in our area, especially since the retirement of one of the most respected classic specialists Eugene has ever had. Oakmont Service Center came recommended by a respected transmission expert, and my first interaction with Jerremy, the manager, was positive. My initial visit--radiator exchange, exhaust leak repair, and a minor carburetor adjustment--went smoothly, and meeting the two mechanics who handle classics gave me confidence in the referral. That confidence didn't last. A Breakdown and a Missed Diagnosis During a casual weekend drive, my Chevy wouldn't start after a coffee stop. After checking the usual suspects with no luck, I called Jerremy. The car was towed in, and it took two days before Eric looked at it. Because I'd had a starter issue in the past, he removed and reinstalled the starter without performing a full diagnostic. A professional approach would have been to verify the actual cause rather than rely on history. The real issue was the distributor. I chose to upgrade to an electronic module and coil. Eric removed the distributor and sent it to a shop in Cottage Grove for the upgrade. When it returned, I made it clear--in front of Eric, Jerremy, and Mike (the owner)--that if there were any questions, they should call the builder directly. No call was ever made. Critical Steps Missed The builder later informed me that Oakmont suggested they "needed to get into the engine," which was unnecessary and incorrect. The distributor had been installed improperly, and a firewall-mounted module was still running six volts--something any experienced classic mechanic would have caught immediately. The car would never have started without correcting that. To suggest engine work without completing basic diagnostic steps was a bad call. Lack of Accountability When I stopped by to speak with Mike about the missed steps, he was "too busy" to talk. Jerremy took my number, but no one followed up. When I reached out again, I was offered a $100 refund--an acknowledgment that mistakes were made, but not a meaningful resolution. I was also disappointed to walk in and see Eric working on my classic without a fender mat. That alone speaks volumes about attention to detail and respect for the vehicle. A Referral That Didn't Hold Up This referral fell short. As another reviewer, Von Sellz, pointed out--we don't all have dash cams to monitor what happens behind the shop doors. Some shops, like Joe's Garage, take thorough check-in photos and run a professional, accountable operation. They've been doing it right since 1952. Oakmont Service Center had an opportunity to live up to their reputation and the trust placed in them through referrals. Instead, they missed critical steps, failed to communicate, and didn't take ownership of their mistakes.

I appreciate the knowledge & sill the auto technicians have at Action Automotive. My experience…read morewith them has been excellent. They don't just throw parts at the car and hope it works out. They do a great job diagnosing the problem & actually getting the repairs completed correctly.

Great Customer Service, they were super nice, great affordable prices, I had to get a transmission…read morefluid exchange and price was better than any other automotive place. I was able only pay $241 for the service. And also they had an uber pick me up to take me home while they fixed my car. I think that was very awesome of them cause I had just gotten out of graveyard shift and I was able to come home and take a nap. Awesome automotive place, definitely recommend going here.

Great and helpful service!…read more I had issues with my truck not starting properly but Jeremy was able to help keep me on the road. He also was able to identify potential future problems that could occur with the vehicle which I very much appreciated as a non-car person. Will definitely book here for future maintenance!

Phenomenal!!! Honest, fast, and so reasonable! I had horrible experiences with several other…read moreshops before I found this one. I think I have found a place that I can trust for all the work my car might need.

So grateful! The folks here are kind and genuine . They helped me with my interlock device which is…read moreincredibly frustrating and confusing but having such kind knowledgeable service helps the process. I'll definitely be back when I need services done again!

We got a call from the owner himself to discuss replacing our clutch. They had great communication…read morethe whole time and the prices were acceptable. Our new go to shop in Eugene.

I called about a headlight replacement and they let me drive-in within 10 minutes and replaced it…read moreso quickly! The price was amazing and the staff was kind. I'm definitely coming back.

One thing worth knowing for anyone booking here: don't expect your car to be seen at your scheduled…read moretime. Book expecting a wait. I booked this appointment two days in advance for 1:30 pm wheel alignment had & dropped my car off early at 12:36 pm in case they could start sooner without expectations. From 1 pm till 2:47pm car sat in the parking lot untouched. Around 2 pm someone came over to offer coffee n' water & said thanks for your patience, we've had a tough day, but gave me no timeline. Whenn't even started yet, that I finally went to ask how much longer I was told the it alone takes about an hour, so I was looking at another hour on top of the two I'd already waited and hour from the appointment time. When I raised my concern, the front desk staff told me the appointment time isn't when service starts, it's just your drop-off time. That's not stated anywhere on their website or when booking. After more than two hours with no proactive updates I chose to leave & book with another shop. To the shop: this would've been a completely different experience if someone had simply told me up front that you were running behind & given me the choice to wait or reschedule. I would have rescheduled if that option had been offered honestly & early. Please train your team to flag delays proactively & add a note when booking that appointment times are drop-off windows. That one change would fix everything that went wrong here.

I had a cam sensor and motor mount replaced in 2017. Very helpful, polite, fast, kept me updated…read more The tech did a multi- point inspection, warranty on parts family - owned.

I wish i never brought my car here! I brought my equinox in…read moredo to a sounded, then had it go into limp mode before the appointment. so I had it towed in.as soon as getting there I was meet in the parking lot being yelled at (red flag #1) after just pulling in.no need for yelling a simple "hey whats the issue and can you pull it over bleh" would have worked way better than yelling "hey hey hey you cant park there" After leaving it they where nice enough to take me to work which I did appreciate since I was running late however they where supposed to have called me with an update I did tell chyane that I wouldn't be off till 1 and if i dont answer to just leave a voice message and ill call back ASAP but they never did (red flag #2) since it wasnt too far I ended up walking down waited 30 -1hr for someone to come out had too wait another 2hrs because apparently 4-5hrs wasnt enough time and had just start looking at it remind you its now 130-2 and they told me they will look at it "right away" I ended up having to get my dad involved since he is more knowledgeable than me about this stuff They gave us a price for a whole new car just to replace the engine They said they would get me a loaner (red flag #3) they never did They said it would be done by the end of march, it wasnt i didnt get it back till the middle of April And dont get me started on how talked down they treat you, very rude, disrespectful, I left very disappointed and distort They go back on there words (huge red flag #4) They say they will keep you updated or call you, they never do Just to get my car back I had to pay almost $3,000 that they never mentioned (red flag #5) they said "well we hoped you would have at least parts paid off by now" Are you kidding me (NOPE) when I went in and paid my down payment and I even came back and paid a little extra chyne said "you are good this is enough to get them started and WE WILL CALL YOU" No one called I trusted them and they took advantage of me it says they have been in business since 91 I was expecting more way more This place needs to be shut down THEY WILL TAKE ADVANTAGE OF YOU, PUT YOU DOWN, FLIP EVERYTHING TO MAKE IT YOUR FAULT I should have made the tow guy take my car back i wish I never left it just based off how I was treated in the parking pulling in They also entered my car without my permission and pulled my daughter's $300 car seat out i did inspect it to make sure there was no damage thank god there wasnt since the seat was a gift and really needed it. They denied this but my husband being knowledgeable about landscaping asked why there was so much drit like someone went to Lowes or home Depot and picked up either a bunch of plants or soil, found foot prints on the INSIDE of the windshield on the front passenger side like someone was having a good old time, there was oil all over the top of the oil cover, soil threw out the whole car You know i expected a little bit of drit from getting in and out off the car but didnt expect the car needing a full detailed work AGAIN when I brought it in I ONLY had it LESS THAN A WEEK and it was super clean maybe a mico amount of drit from getting in and out of it but #1) I never went and got soil or plants to have that much drit in the trunk #2) I never gave then permission to enter my car and pull out the car seat I was supposed too have gone and get it which I expressed #3) there was no foot prints on the inside of the windshield I would have noticed it since I wipe it down every other day #4) they order the parts and without informing you about the mistake and let it SIT for 2weeks fully knowing it takes 2weeks to get the part to come in so when you call thinking you car is done on time to find out its gonna be another 2-3weeks and then not also informing you that the part is delayed then by 'magic' it shows up the next day Over all if I could i would leave a -5 review They really dropped the ball And ill never come back This happened back in end of February 2026 it took me so long to leave a review because I was so pissed off, distort and had to get it properly cleaned which took longer than it should because thats how bad they left my car It even looked like they loaned my car out and if they did thats illegal They shouldn't have done personal earns and called it "drive test" when I asked where the car is and that I want to look at it and not leaving till after we tested ourselves because at that point we where so done and just wanted to car back (it went from trying to get help to being a total nightmare) they kept saying "it be back in about an hr or so" which translates to "Someone has the car and is doing personal errands with it and they will be back when there back" we waited over an hr had to come back the next day A drive test shouldn't have taken no more than 30mins to an hr not 4hrs not come back tomorrow afternoon my dad did a drive test and was back within 30-40mins THESE PEOPLE ARE SCAMERS AND WILL LIE

I just had my '97 Z71 truck gone through and repaired by Jt Auto and they did a through and…read moreprofessional job. I would recommend them 8f you want the job done right. I am very happy with their work

Went in for ac check. Told $650..went for it. Picked it up and was blowing hot air before I got it…read moreoff the lot. Now it's going to be another $1800...well, I'm in for $650 and this was going to hurt but I did it. I do not recommend this business...unless you want to pay 3x the quote. Btw...read the negative reviews...very close to the service I received.

I'm new to the PNW, so color me surprised when I turned on my outside car's heater and got hit with…read morethe distinct scent of zoo and port-a-potty. Yup. Rats had moved in. This being a time-sensitive matter, as rats could end up chewing through wires the longer they live in your engine compartment, Sun Automotive thankfully made space for my poor car the same day I called. They kept my car for 3 days and were able to work it in around other customers. They found the nest in my heater box and removed it and sanitized everything and changed the air filter where the rats had started another nest. After all of that, they sprayed herbal rat repellent and sent me on my way. They're pretty expensive, the rat repellent they sprayed was about $140, but they do good work, communicate updates well, and they worked me in same-day when other mechanics I called quoted me a whole week out. Overall, I'm very pleased that they were able to get the rats out before any more damage could occur. My car is now safely in a garage, so this will hopefully never happen again. I plan to return to Sun Automotive for regular maintenance.

First of all, I never write reviews but this company's commercials about how fair and honest they…read moreare, are so outrageous and it could not be further from the truth it angers me every time I see one. You might see some positive reviews and that's only because the people that are writing them still don't know they got ripped off. I arrived in Eugene OR five years ago and the engine light went on in my SUV. I happen to be near an auto parts store and knew they had some testing device. They said they I needed some part replaced, I don't remember what it was called now, but it was $200 and easy to install. I didn't buy it then but went to Sun Automotive on Rustic Pl., to get an estimate to fix it. they looked me in the face and said it was gonna cost $900. I told him how the auto parts store said it would only cost $200 for the part and that would be easy to install. but Sun Automotive said the auto parts store didn't know what they were talking about and to replace it would be very difficult to get to. I suspected a rip off and went to a different auto repair company down the road. Not only did they tell me it was easy to replace that part, but when they checked out the car, the only thing that was wrong was that the gas cap was loose. I'm telling you folks and I have nothing to gain for making this up. These are conniving thieves. BUYER BEWARE !