One of the most satisfying feelings is knowing that your automobile is being cared for by competent mechanics working for a honest business! That's what you get when you deal with the folks at C&L Auto. Top to bottom, from the Service Advisors to the professionals who work on your vehicle, the service is top. notch. And it's been like this for the 20+ years they have cared for my cars and truck!! Thank you!! read more

I've had this shop do several jobs on my cars, big and small. Good service and reasonably priced. Sometimes it does take awhile to get to job because they're busy, but they do good work. read more

Took my car in for a PPI for a buyer. They won't give me a copy of the inspection on MY car without paying them on top of the buyer paying for the inspection. They told the buyer the car needed a coolant flush when it was done 400 miles ago with the entire cooling system. They also said the car needed brakes which were brand new front and back. They will lie to make money on the back end of a car. read more

Without hesitation this team took my car in on short notice. Explained what it was clearly. Reasonably priced, fast and friendly

These folks are the absolute best of the best. Very reasonable prices and super honest with their diagnostics and strategy towards resolving any matters. They've always been extremely helpful and supremely thorough. I went to a couple dealerships and had absolutely horrid experiences when I first move to Eugene area. Found these guys on a whim and have been going to them since...5...6 years now? Bringing all my friends and colleagues too. I whole heartedly enjoy supporting local business. And these people are the most wholesome and good hearted people out there. Their follow up, is always welcomed when reminded me for service. It's genuine and real...not some automated system you get in every other industry. Check them out for your next routine service. You'll be glad ya did. read more

I had some car trouble with my car and my dealership couldn't get me in for 3 weeks. Yes, Sheppard Motors will happily take your money and sell you their cars but will not help when something goes wrong. So, moving forward, I decided to have my car towed to C.L. Automotive. Ryan, Craig and everyone there were kind to help me in a tight pinch. Not only did they get me in quickly, but they fixed my car for me and were honest about what was really needing repair. They didn't try to rip me off like my dealership. I can't thank them enough for doing such good and affordable work. Apparently, it was the spark plugs that went out and I needed fuel injector cleaning. Now my car drives like brand new. Thank you, Ryan, Craig and staff at C.L. for your kindness and honest business practice. I will be back for other services. Next, I will be bringing my car to them for my brake replacement. I highly recommend this auto repair shop. read more

My car has had plenty of issues in the last couple of years; it's on its way to being classified as a dinosaur and it's got plenty of miles under its belt. I've visited my fair share of mechanics, some very good, some awful, but none quite come to par with the quality of care and help I found at C&L. Ryan and his team made sure that I understood what needed addressed immediately and explained why it was urgent. They pulled damaged parts as they were being replaced and explained how it worked and contributed to the different noises coming from my engine. They never made me feel dumb or attempted to take advantage of my lacking car knowledge, and I sincerely appreciate them for that. read more

I've attempted calling the facility twice to remedy this issue. Still, no response. I had ordered an oil change, tire rotation and 32 point inspection. The cap was left off *see photo, and the oil drain plug stripped. I went to this facility based on the positive reviews, but I will not be returning. read more

C & L Automotive - I was unaware that placing the cap back on and stripping the oil drain plug was part of the 32 point inspection. No ownership. - Auto Repair Near Me - Eugene, Oregon

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We've been using C and L auto for 5 years now and we'll never use anywhere else. They have wonderful customer service, they can explain very well what needs to be done, reasonable prices and I don't feel nickel and dimed. Our last vehicle was going out the door and they were honest in telling us it's not worth fixing vs continuing to put a bandaid on the problem. They are true to their warranties as a different vehiclesbattery went bad after a year and they replaced it no questions asked. read more

Had a dead battery that couldn't be easily changed due to the configuration of the engine. Despite not having an appointment, they were able to take care of my car, ordered the battery, got it in within hours and got me back on the road the same day. Office staff very nice, just good quality service all around. We've gone to them before, and they always do good work. read more

I don't know what to think of these reviews, are they true, or do I just have bad luck. Probably not all true, and I definitely need better luck. I had a few issues with them, and the one last week was pretty messed up. C&L gave me a quote $200 higher than the dealer. I gave the job to the dealer, had the expensive part order ready, and when returning a few hrs later to pick up my car, ... my car DID NOT need the $430 job that C&L put down as $650+, showed me the issue, kept putting red triangle symbols on this job that needed to be done., that was a scary mis diagnosis!!! I dought it has much more than a very bad mis diagnosis, I hope not!! It was very disturbing to find out I didn't need this expensive job. It was also disturbing that S. Did not follow up on phone call we had. Please customers, get a second opinion and estimate before letting this happen. read more

Ryan and Steve took car of my car when another mechanic could not discover the issue. Further, Ryan took care of the price, offering a new customer discount and another adjustment due to the money I had already spent elsewhere . YES, he adjusted the price due money I spent on ANOTHER mechanic. Very much appreciated the communication throughout the process and through explanation of work done. I need work done on my carbureted RV and they advised they could help with that as well. Will be back and certainly recommend. NOTE: my car is running great!! read more

It has taken me awhile to find an excellent, honest mechanic here in Eugene, but C & L is it. I have an older Outback from the east coast with a lot of salt damage/rust. As just one example of why I fully trust C&L, the power steering rack went out due to rust a few years back. They replaced it; that replacement part failed earlier than expected, and rather than charge me to have it replaced again (and it is an expensive part) they replaced it for free. Even though the part failing was no fault of their own. A year later, steering fluid was leaking due to an unrelated rust issue in one of the lines. They fixed this for free too, even though it had nothing to due with their original repair; since it was related to the power steering system, they fixed it under their warranty, for free. I'm sure they can't do this all the time or they'd go out of business, but they have my confidence and business as a result. read more

Barely competent! Took my rough idle car in for a diagnosis. After $104 they told me the cylinder head needed to be sent out and resurfaced. carbon build up on the exhaust valve on cylinder 3 was supposedly causing a miss-fire. They gave me two options, rebuild engine or swap out for a new motor all together. At minimum it would have cost me at least $1500. I took it to the guy I bought it from. He pushed down on the ignition coil in cylinder 3 and it snapped it all the way. Check engine light went off, car runs great now. They didn't even check basic wire connections. I have an Astro van they couldn't fix either. It had a miss fire on a cylinder. They did multiple rounds of work and didn't fix it. Now it stalls on the freeway. Like I said, barely competent. read more

I wish I could rate this shop with more than 5 stars. C&L Automotive provides the best repair service I've ever encountered. Their professionalism is above par. Their mechanical services for repairs and/or tune-ups are excellent and reasonable! ALL the staff are very intelligent, especially regarding the services provided, and the mechanic's are very knowledgeable in their field of work. I really enjoyed the thoroughness of C&L automotive, as well as their customer service. Not only did they inspect the entire car, but they honestly advised approximately how much life was left in the brakes, or if a part REALLY needed to be replaced, etc. Also, not too long after my service, I received a follow-up call from C&L; they wanted to make sure everything was going well, and inquired if I had any questions for them. In my opinion, C&L has set the bar very high for customer service. I am truly grateful for finding this shop. C&L is where I take my vehicle to. read more

Excellent little mom and pop shop. We were given honest quotes and not offered services we did not need. We had gone to a other shop before hand but they no availabilities, so knew exactly what we needed fixed. This store was more thorough in their inspection and even printed out pictures of my vehicle to show me where the damage to the tire was. Also they were reasonable with pricing and were cheaper than other shops in the area. Definitely recommend their services. Very pleasant experience. read more

They rebuilt my engine and I had nothing but troubles! They left all of the old, $5 and $10 broken parts on the engine. They did not clean out the valve covers, the covers were filled full of a half inch thick of burnt oil from the old engine. They gave the vehicle back to me leaking oil all over the place. Never recommend to anyone. read more

Great service and everyone is soooo friendly. However, most of the staff that I could see were not wearing masks. I felt unsafe and couldn't wait to leave. Everyone at the front was wearing a mask when I arrived, but one by one, they all took them off at some point and never put them back on. read more

Professional, skilled and ethical. I was impressed by C and L Automotive and I will absolutely be a return customer.

I have been taking my business and personal vehicles there for years. Great service, complimentary drop off and pick ups. Very knowledgeable. The only shop i have been to that admits if they are stumped and will say this might or might not work. Steve, and his mechanics are top notch and always seem to find a way to keep my rigs running top notch. They are a little bit more expensive then some, but cheaper then others, but they warranty all work they do, and only use the best lifetime guarantee parts. -Greg read more

Polite, knowledgeable, friendly staff. Very professional. Best service I have ever experienced. They truly are wonderful. I will never take my car anyplace else, by choice. I HIGHLY recommend them. My mother has been going to C&L for over 10 years. They always treat her with the ultimate respect and kindness. read more

I cannot express how much I like the folks at C & L Automotive! Today, I took my "German" car (we'll leave it at that) in for brakes. I was advised a couple weeks ago by the factory dealership (in Portland) that my front pads were at 5.5mm (caution) and rear pads were at 3mm ("fail"). Stephany advised that their mechanic did a courtesy inspection and found that the front pads were actually at 8mm and the rear pads at 5mm and were wearing symmetrically. Ergo, a brake job ($2800 were calipers to be needed) wasn't even necessary at this time! The dealership that gave the disingenuous report is seriously lacking in integrity. C & L on the other hand is to be commended for their extraordinary integrity and honesty. I cannot recommend them highly enough! I'm dismayed at the blatant dishonesty I experienced with the dealership and will likely never go back there.... read more

Been coming to these guys for years- always fair prices, great attitudes and communication. They don't give you the run-around and they always call and communicate with you. read more

C & L rocks!! Very professional and always have the best rates. As a mechanic myself, I trust these guys to work on my cars when time doesn't permit me to take care of it myself. Thanks to Ryan and the crew. read more

When we moved to Eugene we found ourselves searching for a new mechanic. We were wondering if we could be as satisfied after our last mechanic who we were with for seven years. C & L has far surpassed our expectations as we look to keep our 187,000 mile van in good working order. The good starts when you walk in the door and are not only greeted by a friendly face and hello, but when you are listened to about your needs and plans for your vehicle (thanks Matt)! Steve, who is the owner has always taken the time to hear our concerns, give thoughtful feedback and explain everything in detail. Service has always been prompt, reasonably priced and we have always felt that they are truly experts at what they do--and they do so with integrity. read more

They had no clue what they were talking about. Supposedly fixed the problem the first time ($900) Then same thing happened again so took it back and they supposedly fixed it again ($950) Same darn thing happened for a third time!!!! read more

I have been going to C&L for 15 years. I love the service they provide and the way they explain what repairs are needed and what can be put on hold. Have recommended several friends and family to them and have received only positive responses. They are awesome!! read more

Steve and his crew were not just professional and friendly but also helpful in the aftermath of my automobile's demise: driving me as far as the airport and helping me dispose of the automobile, which entailed leaving my car in their lot for weeks. read more

I am the senior executive producer for alternative public radio international and we are a 24 hour station and investigative reporting team, we love C & L because they are down to earth and honest and the service is unbelievable.every one of their people are so professional and helpful and they are trust worthy and on time. we hope you will give them a try. read more

We have been bringing our SUV here for years. Appreciate the excellent service. Estimates for work are right on. Work that was done is explained in detail for those who have little mechanical knowledge. read more

Steve Clem owns C & L Automotive and I would not hesitate to send anyone to his shop. It's clean, friendly, his mechanics are top notch, he is current with the technology to work on the cars of today and is a classic car buff so he can handle those too.He goes above and beyond in the normal course of business. My assistant was in an accident in South Eugene and her car wasn't drivable. She couldn't get hold of her Dad so she called C & L. In the middle of a busy day, Steve drove over to her and banged out her wheel well so that she could drive her car. I have too many of these stories about Steve to share here but everyone I know that has known Steve for any time at all could share one too,. read more

I Googled the following: "best auto repair Eugene". C&L Auto was the first place to come up so I took in my 2004 Nissan Quest to get fixed up. Now I should be suing Google for the $1,250 I threw away at C&L. You guys didn't even give my van a compression test and I told you I just bought it. You guys wrote on your checklist my tire pressure was at 20psi but let me drive off and hadn't put air in them I had to get air down the road at gas station. You also didn't fix the original problem with the van and told me it was fine. After telling me it was fine and good to go I found it leaked power steering fluid really bad. When I brought it back the next day you guys told me just keep filling the power steering fluid up with automatic transmission fluid which I did until I found out it was 3 TIMES MORE than the power steering fluid!!! You guys should probably shut down is my recommendation to your question about what you could do to improve your performance. read more

Prompt and friendly service! I had my car in for an oil change and they did a great job of looking everything over and letting me know what may need work in the future. Both over the phone and in person, Ryan took his time explaining what regular maintenance work should be done sooner than later and the expected cost. Their website has printable coupons and they offer a punch card for oil changes, buy 4 get 1 free! I was referred by a friend and now I will be referring friends and family to C&L as well. read more

The best mechanics I've had by far. I have a 95 honda with well over 200K miles. They let me know what maintenance I need and what things may be problems in the future. Since going here I don't waith for my car to break down and then fix it, because it doesn't break down. Maintenance is much cheaper and they will also tell you if a repair isn't worth it. read more

I had to take my car back twice ( total of 3 visits) to change a waterpump housing. Sloppy work. Bad vibes from employees. I don't recommend. read more

I was referred here from a friend, and it was a cluster F the ENTIRE time. While they might have great mechanics, their communication skills (even between each other) are sub par. It was a simple service and they were $100 cheaper than Kendall, but I won't be going back. Sometimes the $ isn't worth the "convenience". read more

you guys are awesom.thank you for fixing my car.works great.i would recomend you to anyone i know.im glad you are my new mechanic.will be returning.thanks rebecca casey----2001 honda civic---you replaced the cluster. read more

Do not go here. They were unable to fix a simple heating problem. They convinced my wife and her over trusting father that other work needed to be done. When she got the car back it over heated instantly and was undriveable. When she returned it to them, they said that all kinds of things had just happened to go wrong at the same time on the day she got it back from them. They refused to take responsibility for damaging the car, which they most definitely did by not properly installing the parts that they convinced my father in law needed to be replaced. When she got it back in worst condition than when she brought it in, the new estimate to fix their own damage was thousands of dollars. They then convinced my wife to buy their lemon loaner car she had been driving, which has since needed work itself. They scammed her out of her car so they could sell it for profit. These people will scam you with a smile on their greedy faces.. They take advantage of people, do not go here. read more