I've known Bruce Brooks since the 1990's and he is as trusted and honest as there exists in the…read moreauto repair business. Great friendly service and you can take anything they say as truth. When I was younger and cash was tight, he helped me out when I needing a help! He's helpful, friendly, courteous and kind. The team he's created live and operate with his values. There's no better place in Lane County. Just recently, I had an internal mud flag issue rubbing on my tire. His tech Josh quickly identified and repaired it, "no charge, just come back with your auto maintenance needs."

We had a variety of different problems with our 2017 BMW 320i and decided to take it to Brooks…read more They were very straight forward about what needs to be done and what can wait awhile to get fixed. We gave them the car and within 24 hours they fixed everything which included a compressor change. Overall, they were courteous, honest, and very efficient with their work all at a fair price.

Communicative quickly and efficiently despite my challenges with AAA before I got there. They…read moreunderstood my situation better than both AAA responders and fulfilled the suggested service. I paid nearly exactly what they quoted me.

This place is amazing. I needed my sprinter worked on in a pinch while on the road and he made…read moreevery effort to get me back on the road ASAP. Service was super friendly and his demeanor and previous experience working with Mercedes gave me confidence right away. There's also a great coffee shop nearby to sit at if you need to wait.

What a great shop this is! I just found them a few weeks ago. I had work done on my Acura at a…read moregarage in Eugene and the problems weren't only not fixed but created a problem with my A/C. Jerry was so nice and scheduled to check out the car a few days out. I dropped off my car and the mechanic went over the issues I had: speedometer cable broken and replaced Idle control not working. Come to find out, my A/C wasn't working right either. The shop is very clean, as is the waiting area and bathroom. They had coffee and water available to drink while I waited. The work was done in a reasonable amount of time. I was warned that the A/C issue might involve having to remove the dash inside the car to find the problem and might be a pricey fix. Ugh. I was preparing for the worse and praying for the best. The speedometer cable was not broken but disconnected. Huge cost savings there and impt. because the part was no longer being manufactured. The Idle control part that was put on by the Eugene mechanics and didn't fix the idle problem wasn't the necessary part to fix the idle problem. My car has a manual transmission. It has two Idle control parts not one which is what automatic transmissions have. The one that was replaced was for hot starts...the one I needed was for cold starts which would solve both cold and hot start idle issues. I found a used fast idle control assembly part online and that fix was properly fixed now. The fix made by the garage in Eugene to address the fan issue for the radiator was not fixed. Mainly because the problem wasn't the fan but a dead battery. The Eugene mechanics repair that was made was to add a timer and sensor which, not only wasn't necessary but ended up being the cause of the A/C unit not working. It was blowing the A/C fuse making the A/C not work. Thankfully the dash wasn't taken out so the fix was not as expensive as I thought it would be. I am grateful for good and honest mechanics. I am frustrated with having to go back to my previous mechanic and try to get some money back on the work they did but I'm going to try. Wayne's is my new Acura mechanic.

I called Just to get advice about a situation I'm dealing with another mechanic over 100 miles away…read moreand they talked to me for over 10 minutes for free. Anyone who is willing to do that deserves five stars thank you Wayne's Garage!

Jake is great. He got me in right away and got me out before noon the next day on a steering…read moregearbox replacement. Friendly, quick and fair prices. Definitely my new go to for anything i can't fix myself.

Now owned by Jake. Great service. No bullshit. I've been taking my car here since June of this…read moreyear. Oil change first. Now I am replacing the factory shocks with Adler Speed coil over suspension. This is a real performance upgrade. Looking forward to the better ride!

Excellent, prompt and professional service. We had an emergency with our vehicle driving through…read morethe area and were taken care of very efficiently and the pricing was well within reasonable. Thanks a bunch!

We broke down on a four day trip north, AZ to OR. A /c quit working and a truck was making a…read moreterrible noise. We called Sutherlin Auto care from our hotel and they had us come right down. Benton assessed the problem and we needed a new compressor. He personally made a trip to the next town to get the part. About an hour and a half later, we were repaired and on the road again. The staff was friendly and very helpful. I couldn't say enough Nice complimentary things about the service that we received at Sutherlin auto care! We would highly recommend them to anyone in need of auto repair.

He price gouged then suddenly wanted to charge for $50 more for labor and whatever he wanted for…read moremiles and when I shared my truthful opinion he talked crap so here it is the entire conversation. Make up your own mind. Thank you.

Landon the owner, Talk me out of spending more money than I needed to.Gave me a great deal.I was…read morereal happy with his service, Highly recommend him.

This guy is incredible, Ron I think is his name. We've been to him many times and he is always very…read morestraight forward, great prices, honest and fast. He's worked on many vehicles, but even went as far as replacing/ rebuilding a transmission on a 94 dodge truck we own. Couldn't recommend him more, wish I still lived close to him.

Great mechanic!!! Broke down from out of town 2 miles from his garage 3:30 in the afternoon. He…read morehad me on the road with a new starter within 2 hours when no other shop would touch it until the next day. Price was great, highly recommend this mechanic!

I am normally pretty self-sufficient when it comes to the cars, but a door latch mechanism took me…read moreout. Before I went Hulk on it, I called Jackson's. Just over the phone, they helped me with some awesome ideas that would save me $$. I am now a faithful customer!!

My dad (who doesn't use the internet) took his car into Jackson's. When he looked at the receipt…read morefollowing his service, he found that he was charged $130 for two gallons of antifreeze. To purchase a gallon of antifreeze at another retail establishment would have cost him $15. He's upset at both the high price and at the customer service he received when he brought this to Jackson's attention.