Talked to me like a human being informed me what he thought about the quality of the part I had…read morepriced and why and was polite informative and stayed at the price he quoted but I never did get to use his services

From the owner: **Please see our Google reviews or our photo section for customer reviews. While all reviews are…read moreauthentic, an automated algorithm on this platform continues to remove them.** At Wrench Automotive, we believe quality auto repair starts with experience, honesty, and taking care of our customers the right way. With over 25 years of dealership-trained experience, we provide bumper-to-bumper repair and maintenance for most makes and models, from daily drivers to luxury, European, and specialty vehicles. We have extensive experience with Mercedes-Benz, BMW, Audi, Lexus, Volvo, Subaru, Toyota, Honda, Ford, Chevrolet, Volkswagen, and many others. We also specialize in Sprinter, Transit, and ProMaster vans, making us a trusted choice for both personal and commercial vehicles. In addition to routine maintenance and diagnostics, we handle complex repairs that many shops avoid, including engine and transmission replacements, timing chains, electrical diagnostics, turbocharger repairs, custom fabrication, off-road builds, 4Runner projects, and complete engine swaps. Our goal is simple: provide accurate diagnostics, quality workmanship, and fair pricing without the dealership experience. Whether you need an oil change, brake repair, major engine work, or a custom automotive project, we're committed to getting the job done right the first time. Conveniently located in Eugene, Oregon, we offer flexible scheduling, after-hours drop-off, and personalized service.

I called for auto repair. I got in the same day. Customer Service was excellent polite, respectful…read morethey provided a way home and back pricing was reasonable. They had my car out the next day. excellent service excellent timing. Customer service was absolutely excellent. I would definitely go back.

I have a Dodge Durango SRT so I've always have taken every vehicle I've ever owned to the…read moremanufacturer dealership. Lithia Dodge out n out lied to me for over 2 years on a part. It wasn't covered by warranty but containued to tell the the part wason back order. Totally lied to me vs telling me it wasn't covered???? What's up with that. So decided to try a locally Owned business When I walked in I was greeted by Gina, NO WAITING just a great greeting n knew I found a great place to have the "BEAST" Serviced and takin care of. Had oil change n tire rotation and a inspection of the vehicle. Seems like a honest facility. Called when it was done vs me calling. These people did a great job and was finshed when promised and Gina called me!!!!

One thing worth knowing for anyone booking here: don't expect your car to be seen at your scheduled…read moretime. Book expecting a wait. I booked this appointment two days in advance for 1:30 pm wheel alignment had & dropped my car off early at 12:36 pm in case they could start sooner without expectations. From 1 pm till 2:47pm car sat in the parking lot untouched. Around 2 pm someone came over to offer coffee n' water & said thanks for your patience, we've had a tough day, but gave me no timeline. Whenn't even started yet, that I finally went to ask how much longer I was told the it alone takes about an hour, so I was looking at another hour on top of the two I'd already waited and hour from the appointment time. When I raised my concern, the front desk staff told me the appointment time isn't when service starts, it's just your drop-off time. That's not stated anywhere on their website or when booking. After more than two hours with no proactive updates I chose to leave & book with another shop. To the shop: this would've been a completely different experience if someone had simply told me up front that you were running behind & given me the choice to wait or reschedule. I would have rescheduled if that option had been offered honestly & early. Please train your team to flag delays proactively & add a note when booking that appointment times are drop-off windows. That one change would fix everything that went wrong here.

DO NOT I repeat DO NOT go to Joe's garage. Worst experience of my life. I was supposed to get a…read morepart replaced and they replaced the wrong part and did not plug in the correct part into my engine (alternator DUH!! Wtf) blew up my battery and destroyed it. Tried to get ME to replace it. They will not HELP YOU. They will treat you super poorly. Kathy is not someone you should interact with. She snapped many MANY times, rolled her eyes, belittled, in general unkind and unhelpful. Sincerely could not think of a worse outcome. FYI I replaced my battery and alternator back in 2024!!

TONY really knows his stuff but when I talk to him about getting my valve body fixed and then I…read morereconstructed it before with a shift kit. He ended up just adding another valve body instead of just replacing the solenoids which would have been cheaper. Instead of calling me to confirm what his team would do they just decided to add another valve body charging me $1000. In the future I would have liked him to call me to let me know what would be done and yes you can add other OEM solenoids from another valve body or using the ones I had and getting the caps put on better so they don't fall off in the future. I would have felt that would have been more honest towards me.

I discussed my 1968 Dodge R/T Charger with a 440/727 Torqueflite with Tony and the time came for me…read moreto bring it in for he and his team to do some crazy voo-doo to make it withstand what my goals are. He was super receptive and researched different parts. I am super excited to get my Charger back but also reassured that everyone that I've talked to said that Tony is who they emphatically trust with their transmission woes. Tony has built a solid respectable reputation in the greater Eugene area and I am glad I have my Charger with Tony.

First thing I noticed was they use synthetic trans fluid. That does not raise the price. The Tech…read moreknew my transmission. It is an 8 speed automatic with paddles. It is far more complicated than the typical Chevy 350. It has been 10, 000 miles and I have had no problems. I will be using them again. John N.

Had my trans worked on and not only was it more then the original quote upon pick up, I didn't even…read moremake it more then a few miles from the shop as my driveline came apart and after having it towed home I looked under there and realized only 2 of the 4 bolts were holding my u joint in place I wasn't even reimbursed for my tow, yes he replaced the u joint but probably should have replaced the whole driveline after it banged around the under carriage and asphalt DO NOT DO businesses with these guys

I went into the shop in 2023 to have A/C and leak fixed for summer. They were fair and the price…read morewas good. I recommend fixes and tell the service person ALL of your concerns.

I was a customer of Absolute Automotive for many years, which is why writing this review is a bit…read moredifficult. My previous experiences with this shop had been satisfactory including reasonable prices, which is why I returned for service this last time. I had my Mitsubishi Montero Sport, with approximately 95,000 miles, towed to the shop after it had been in storage for several months. Before storage, I had driven it and I had not experienced any misfires. My vehicle was towed because an oil leak had contaminated the alternator, preventing it from keeping the battery charged. I wanted the leaks repaired, the alternator replaced, and my SUV inspected before I began driving it again, so it would be dependable. The shop performed repairs including oil leak repairs, a tune-up, an oil change, a new alternator, a new air filter, and a new 5-year battery. My bill was just under $2,000. When I picked up my SUV, I was told it had developed a misfire likely related to Sta-Bil fuel stabilizer I used during storage. I was instructed to drive my vehicle and run several tanks of premium fuel through it, and I was told the issue should resolve itself. During that time I experienced surging and reduced engine power. I followed those instructions, but the issue continued. I returned to the shop, where the code was cleared, but the problem persisted. I was again advised to continue driving my SUV and to continue using premium fuel. At that time, I was not advised that additional diagnosis was needed to determine the cause of the misfire. After several months, while driving on the freeway, the engine suddenly shut off and I had to coast to the shoulder. Approximately an hour later, I was told my vehicle had suffered catastrophic engine failure and was not repairable. I was also directed to a local wrecking yard (B & R Auto Wrecking) that might offer around $200 for my SUV. Even though it no longer works, I decided to keep my vehicle. I reported the drivability issues multiple times and followed the advice I was given by the same person at Absolute Automotive. Despite this, my vehicle ultimately suffered catastrophic engine failure. Also during this time, that same employee sent me unsolicited and very explicit photos of himself by text message (receipt). He later apologized via text. I responded that his behavior was not okay and that I did not want to discuss it further. I do not believe the owner(s) of the shop would condone this behavior. I have been unable to speak with an owner because the same employee who sent the nude photos answers the phone whenever I call. I also submitted a written request by email for copies of my last three repair invoices several weeks ago so I could better understand the work that had been performed on my vehicle. I have not received a response. As a long-time loyal customer, I did not expect this type of experience. As a woman in her 60's I no longer have a working vehicle because it would cost thousands of dollars to rebuild the engine, so now I have to walk everywhere. To say the least, losing reliable transportation has had a significant impact on my daily life.

We are a local business and brought our Transit Van to Kurt down at AAMCO. We wanted a brand new…read moretransmission put in and paid the roughly $5,000 for it. Well about a week later the transmission seized up and wouldn't work. AAMCO towed it back to their place and said their tech didn't do something right so they "fixed" it. We gave out 12k miles on the new transmission over a 2 1/2 year period. Now it is doing the same thing it did when they didn't do it right the first time. Kurt informed me we were past the date on the warranty. My question is how that can stay in place when it's doing what it did the first time you "fixed" it after your tech messed it up. Please tho k twice before going here. It's nice to feel like a national company is behind the scenes but they are not. The cooperate office told me today that they do not do quality checks on their franchises as long as they pay their fees. In short I would warn against using a company, especially if they cannot maintain mechanics that are qualified for the work.

Very good service performed on my pickup transmission flush and differential flush. Kurt is a great…read moreguy and his staff is very good. I will be a returning customer and highly recommend this shop.

I am normally pretty self-sufficient when it comes to the cars, but a door latch mechanism took me…read moreout. Before I went Hulk on it, I called Jackson's. Just over the phone, they helped me with some awesome ideas that would save me $$. I am now a faithful customer!!

DO NOT USE- "Jackson's complete auto care" supposedly replaced the entire clutch system on my…read morewife's truck when the original clutch failed. The parts and labor was expensive, but we were assured that it was necessary. Six months later the clutch failed while my wife was in heavy traffic. She narrowly avoided an accident trying to get off the road with no power coming from the motor. The truck was towed at our own expense back to Jackson's where they repaired it again! We reminded them that we still have our invoice of all the parts that were replaced before, and it was still under their warranty. This time the repair was finished extremely fast. Pretending to replace parts on someone's vehicle is called theft. You would not look me in the eye. You gave no explanation of how brand new parts, predicted to last 6 years or more, failed in 6 months. Not a single word. You put my family in danger, and you are a thief!

Hi they rebuilt the transmission on my 1997 Tahoe, two door sport, that's been about 50,000 miles…read moreago and it works perfectly. They quoted a price and stuck to it, the truck was finished ahead of schedule, and the transmission works perfectly they communicate well! I give him five stars

I got my transmission replaced on my 2004 Chevrolet express van. It's working fine a year…read moreafterward. Unfortunately, the owner had major health issues and is now closed. I hope things get better for him. It doesn't sound good though.

Fraudulent, liars, and scam artists in my opinion. They held my son's car (which I co-own) for…read morenearly 4 months after a clutch job they performed failed. Despite being promised it would be covered under warranty, they completely changed the terms without authorization. ​The first clutch job cost $977. For the warranty repair, they "refunded" $933 for parts but then tacked on over $800 in unauthorized labor charges. They waited 2 months just to diagnose the car as needing a fork replacement--never mentioning a clutch. They waited another month to order the part, then replaced the clutch anyway and billed us. They even wrote a page-long narrative into the invoice to try and cover their tracks, and refused to provide part numbers or let us inspect the replaced parts. ​Communication was non-existent; they called my son exactly twice in 4 months. I am warning consumers about their invoicing practices, missed deadlines, and hostile behavior. ​Facts for the owner: 2008 Tiburon. Brought in March 2nd and not returned until June 28th. Before you reply claiming I am not a customer, I have the credit card statements to prove it. The Oregon Department of Justice Business and Consumer Affairs will be in touch.

What an amazing bunch of humans. Our car broke down (serpentine belt on Mercedes glk350) on our…read moreroad trip from Canada. These folks were kind enough to let us tow our car in on a Sunday after they closed. They figured out the issue and got it fixed within 2 hours and had me up and running. The price was extremely fair for the service provided and overall a great value! They saved our road trip. Highly recommend!