Oakmont Service Center - A Referral That Fell Short…read moreReferrals are the backbone of any reputable business, especially in the world of classic cars. I own a 1949 Chevy, and like many classic car owners, I rely heavily on trusted recommendations. Skilled mechanics who truly understand vintage vehicles are rare in our area, especially since the retirement of one of the most respected classic specialists Eugene has ever had. Oakmont Service Center came recommended by a respected transmission expert, and my first interaction with Jerremy, the manager, was positive. My initial visit--radiator exchange, exhaust leak repair, and a minor carburetor adjustment--went smoothly, and meeting the two mechanics who handle classics gave me confidence in the referral. That confidence didn't last. A Breakdown and a Missed Diagnosis During a casual weekend drive, my Chevy wouldn't start after a coffee stop. After checking the usual suspects with no luck, I called Jerremy. The car was towed in, and it took two days before Eric looked at it. Because I'd had a starter issue in the past, he removed and reinstalled the starter without performing a full diagnostic. A professional approach would have been to verify the actual cause rather than rely on history. The real issue was the distributor. I chose to upgrade to an electronic module and coil. Eric removed the distributor and sent it to a shop in Cottage Grove for the upgrade. When it returned, I made it clear--in front of Eric, Jerremy, and Mike (the owner)--that if there were any questions, they should call the builder directly. No call was ever made. Critical Steps Missed The builder later informed me that Oakmont suggested they "needed to get into the engine," which was unnecessary and incorrect. The distributor had been installed improperly, and a firewall-mounted module was still running six volts--something any experienced classic mechanic would have caught immediately. The car would never have started without correcting that. To suggest engine work without completing basic diagnostic steps was a bad call. Lack of Accountability When I stopped by to speak with Mike about the missed steps, he was "too busy" to talk. Jerremy took my number, but no one followed up. When I reached out again, I was offered a $100 refund--an acknowledgment that mistakes were made, but not a meaningful resolution. I was also disappointed to walk in and see Eric working on my classic without a fender mat. That alone speaks volumes about attention to detail and respect for the vehicle. A Referral That Didn't Hold Up This referral fell short. As another reviewer, Von Sellz, pointed out--we don't all have dash cams to monitor what happens behind the shop doors. Some shops, like Joe's Garage, take thorough check-in photos and run a professional, accountable operation. They've been doing it right since 1952. Oakmont Service Center had an opportunity to live up to their reputation and the trust placed in them through referrals. Instead, they missed critical steps, failed to communicate, and didn't take ownership of their mistakes.

Been coming here for years! Mike's shop is vetted with honest and competent professionals. Always a…read morefair price for services! Clear communication and relevant recommendations to keep vehicles in tip top shape! I definitely recommend them and will keep coming back.

I called about a headlight replacement and they let me drive-in within 10 minutes and replaced it…read moreso quickly! The price was amazing and the staff was kind. I'm definitely coming back.

One thing worth knowing for anyone booking here: don't expect your car to be seen at your scheduled…read moretime. Book expecting a wait. I booked this appointment two days in advance for 1:30 pm wheel alignment had & dropped my car off early at 12:36 pm in case they could start sooner without expectations. From 1 pm till 2:47pm car sat in the parking lot untouched. Around 2 pm someone came over to offer coffee n' water & said thanks for your patience, we've had a tough day, but gave me no timeline. Whenn't even started yet, that I finally went to ask how much longer I was told the it alone takes about an hour, so I was looking at another hour on top of the two I'd already waited and hour from the appointment time. When I raised my concern, the front desk staff told me the appointment time isn't when service starts, it's just your drop-off time. That's not stated anywhere on their website or when booking. After more than two hours with no proactive updates I chose to leave & book with another shop. To the shop: this would've been a completely different experience if someone had simply told me up front that you were running behind & given me the choice to wait or reschedule. I would have rescheduled if that option had been offered honestly & early. Please train your team to flag delays proactively & add a note when booking that appointment times are drop-off windows. That one change would fix everything that went wrong here.

Stationed in Germany and Pape automotive quickly sourced a part that's difficult to find out here…read moreand was able to get me fixed up, extremely helpful over the phone! Highly recommend!

I have been using Pape for several years and they are terrific. Not only do they do great work, but…read morethey treat me like the princess that I would like to be. I've used them for all sorts of services & it's always well done at a reasonable price. Here's the best part---if they do make a mistake (they forgot to attach the new windshield wipers & when I put them on they flew across the front yard---so funny!!) they go above & beyond to fix it---they came out to ME to pick up the car & even offered a loaner! Then they replaced the entire wiper unit---free! Nicest guys in the automotive industry & you can trust them.

I would highly recommend! Jerry and Walt's customer care and auto repair was fantastic. My VW…read moreGLI's check engine light came on 10 minutes north of Eugene. I did a quick Google search for a repair shop to have my car towed to, and Jerry And Walt's came up as number two under the VW dealership. So I had my car towed there. And I took the train home to California. As it was after hours on a Friday when I had the car towed, I had no choice, but to leave a phone message with the repair shop and hope they would be able to deal with the issue. They were not opened again until Monday and I had to catch the train and be home on Sunday. Saturday morning, I got a phone call from the owner of Jerry And Walt's repair shop. We talked about the issues that my car had and he reassured me that they were fully capable of evaluating and servicing my car and would keep me apprised of the situation. Monday came and they contacted me about their initial review. Then throughout the week they kept me informed of what they were working on and what they found. The service technician, Chris was super helpful and super easy to talk to. Their paperwork system is all online and easily accessed through a message link. It was easy to see their diagnosis, their services, their repairs. And they even inserted pictures and diagrams! We were not able to pick up the car for two weeks, but they had it stored for us behind their security gate. We were completely confident that our car was in good hands. Thanks to all the technicians that worked on our car after our unfortunate engine troubles, ending our vacation early.

I have a 24 year old car worth $1500. I'd gone to…read moreJerry&Walt's before and wasn't all that impressed; a replaced a valve cover gasket leaked. They are pricy. That I went back is my fault. This time I asked if they could; 1. Find whatever was making a noise under the car. 2. Install a suspension kit. 3. Adjust the headlights. They refused to install the suspension kit. They refused to adjust the headlights. I had to go back over to the shop because they couldn't find the under-car noise. If I would have approved their suggestions the repair bill would have been over $3000. Better judgement overcame me. I went over there to retrieve my car. They charged $200+ for an unrequested diagnostic.

Awesome shop, and honest people, I brought my truck in to get the 4wD fixed and they had it…read morediagnosed & fixed the same day. They actually communicate to explain what the issue with your vehicle. Now it's fast forward a few months and my four-wheel drive light started coming up as service 4 wheel drive, so I called and let them know. They were very happy to have me back and said to bring it on in. They diagnosed it and it was one of the 4WD parts. They were kind enough to just swap it right out, I did not have to pay for the second installation and they upgraded my part with a lifetime warranty. I plan to bring all of my vehicles here from now on. Thanks guys, it's nice to know there's still an actual honest automotive shop.

After being ripped off by so many different auto shops it is truly hard to find a place you trust…read more While I have only been here a handful of times, each time makes me feel confident in my decision to return the next time I need work on my car. Their prices are fair and they provide super friendly service. I would highly recommend them to anyone. We are always offered a ride home when we drop off a car although we have never accepted and the work is always, always done so quickly!

the dude is a prick, very rude and unprofessional. we parked infront of the building because we had…read morea 38 foot trailer on with a dually and he flipped his shit and we were nice at first then we told him to calm down because he was making a scene and he flipped his shit and wouldn't stop yelling after. why would anyone want service for somebody who treats customers like that. mind you they were closed

Got mad because I said there's no reason to change rotors if they're not damaged.....got a private…read moreparty to simply change break pads for half what he quoted me....

They helped me on a time in need! The service I urgently needed done by the same day was done. Very…read morenice people.

My car broke down in Eugene and this garage was recommended by the tow truck driver. They replaced…read more2 sensors which didn't fix it. They told me that it would be $4800 to completely repair it and offered to help me get ahold of a junkyard to take it and give me a couple hundred bucks. My mechanic from Salem came, got my car, told me no one actually checked inside the engine. He replaced the timing belt and tensioner. Less than $300. I paid them almost $500 for 2 sensors(that my mechanic confirmed, I didn't need) and some diagnostics. THEY WANTED ME TO JUNK MY CAR!!! On a worst case scenario! They didn't confirm what the actual problem was! By the way, it was the bearings in the tensioner. Not to be trusted!

Never have I ever been charged 4x to diagnose my vehicle all in the same visit. Because they didnt…read moreknow how to do a complete diagnose and fix it fhe first time. They want to charge me everything they didnt fix it! Omg! Please people. I wouldn't ​

This shop did us right. The car runs great, so I'm so glad to have her back. We would have had her…read moreback sooner, but icemaggedon happened, and he lost a guy. Still amazinv!!!