Always great customer service ! Elain and the boys took great care of me . Got an oil change and tires filled and a car wash!

Worst customer service ever! They screwed in my oil plug incorrectly and damaged the thread on the oil pan. My car leaked oil everywhere and when I went back to see if it could be fixed, they blamed my car manufacturer instead of apologizing for the inconvienience or taking any responsibility. I had to go to my mechanic and get a new oil pan (even though the one I had was newly installed) and it was extremely difficult to get them to honor their warrenty. Unprofessional. I will never go back. read more

Excellent service. Landon was great at fixing my problem. Go there for all my oil changes.

18th & Willamette location. Guys grumpy and dismissive, was ready to drive off when Kaitlyn stepped in, gave me lowest price for oil change and connected me to a coupon. Fast, clear, had me out of there on my way a happy customer. Thank you Kaitlin, I will be back. read more

They have the best customer service and do a great job! Price is better as well and don't try to oversell you. Highly recommend

Fast, efficient and affordable! The best in town for an oil change, don't go anywhere else! Phil and team did an excellent job. Tell them Michele sent you read more

Lube It U S A - Lube it USA - Oil Change Stations Near Me - Eugene, Oregon

10/10 Fastest, most efficient oil change. Been going to M***s for years for oil changes, they stopped doing conventional. Came here solely for that. But holy crap! I was in and out in max 10 minutes, they showed me all of my fluids and filters and topped everything off and checked everything. They communicate with you the whole time and you can decline anything at any point. I drive a lowered, very well maintained truck. I don't trust most places with it but this place was awesome. Never going back to a drop off place. Also the customer service was awesome, all of the employees had a smile on their face. Good prices, free car wash and top off included. Very happy with this place!!!! read more

I've been taking my vehicles (3) to Lube it USA on River Road for 20 years. During all that time I have received great service for all types of work not just oil changes. But 2 weeks ago (May 2024) I took my truck in for an oil change. Never in my whole life of 73 years have I been treated so rudely and disrespectful for no reason. My service related questions were either ignored or I was given a one word condescending answer with no eye contact. I could overlook a young, inexperienced employee but this guy said he had been there for 12 years. From now on I will take my business elsewhere and never go back. read more

I love Lube It... They are fast an friendly. But, why only four stars? They always seem to try and uosale products that I do not need (ie, automatic transmission fluid change... Yes, they said it twice, but I drive a standar transmission vehicle). I know, it still requires fluid, but MTF fluid not ATF fluid. It maybe a small detail, but you'd think they would know the difference when the guy is standing at my driver window telling me this. It's a Focus, so not like he could not see the gear shift.. Anyways, it's just a minor detail (BTW, it doesn't need to be changed til 110K miles which is like 15k miles more) and besides that they are quick and reasonably priced! read more

I've been taking my cars to Lube It USA on River Road since they opened decades ago. in general I've had great service. Today, 4/29/2023, I took my car in and specifically asked the employee generating the paperwork, to be sure and check my battery and fill up my window washer fluid. This was at 9:10AM and there were 5 employees standing in front of my car and I assume there was one in the pit. I had not seen any of them in the past so I asked if everyone was new and was told "mostly". As I watched from the driver's seat 4-5 of the employees stood in front of my car and talked to each other. The only thing checked under the hood was the dip stick after the oil was delivered and then addadditional oil from a container. At no time was the battery checked, the washer fluid was not checked or filled and the air filter was not even touched. After paying I asked to speak to the manager, Chas, and I expressed my disappointment in the service and he said "did you want me to check the washer fluid now" and then he said "your air filter only has about 4500 miles" (he had no idea of my driving conditions). He then said he could check the battery if I wanted him to. Looking at the pre-printed and pre-filled out invoice it stated that all of these things, including the transmission fluid was checked. It had not been checked either. These invoices were apparently pre-filled out to reflect services that were not performed. I told Chas I was going to notify the owner and I was disappointed in all of this and would contact the owner. All they did was change the oil and I did not see if the oil filter was changed. This was not only terrible service. it was deceptive and inaccurate. No services preformed. I'll never come back here and I'll tell my friends of this experience and they can make their own decisions. This used to be such a friendly and reputable place. Not today. 5 employees standing in front of my hood talking read more

These guys take care of my fleet. They make it seem easy and they're super efficient. Best part is the customer service I receive each time. read more

This was my first time in a drive-in oil change shop EVER. I get very nervous when it comes to car maintenance but I felt EXTREMELY comfortable and welcomed at Lube It USA. I was promptly greeted by Larry, who was super friendly but didn't waste any time getting straight to the point. My truck was only serviced for about 10-15 minutes... maybe? Possibly even less than that. I was not harassed by any of the employees trying to upsell their product, but they had appropriately informed me on the condition of my air filter, transmission fluid, tire pressure and such. I will definitely be returning here for further business. Thank you Lube it USA team, You guys rock! read more

First time I've ever gone to a drive-in oil change shop in years. Their team performed a full check on the vehicle along w the oil change we requested. They did not try to up-sell anything, but the oil... which was nice. Generally, I switch out all my oils to 10kmile synthetic but, w my diesel, I stay with the manufacturer's recommendation. Also, Konnie really kicks butt there-- she knows her stuff. Somehow, her magic touch got my automatic running-boards working again. read more

Went in for an oil change. They would not change the oil filter on my car, but they still charged full price! Even after giving them a coupon, still full price. Incompetence on many levels. read more

Excellent service, knowledgeable staff, friendly, helpful, and great attitude. Thank you

I have had my truck serviced here for the last 5 years, mainly due to convenience more than anything else. Today I went in for lube oil and filter. After being guided into position over the pit there was one disappointment after another. Said they would clean air filter for me and then did not. When I asked about it I was told, "Oh, ... we don't do that,... it looked like we would have to take out bolts and we only do the easy things... not like that. This is not the first time service has been found truly lacking. Appears Jiffylube will be getting my business. read more

My husband went to take my car in because it was New Years Eve and I couldn't get my car into BMW. We just also had a huge winter storm and coming from San Diego I wasn't really familiar with driving in the snow. However when I did finally drive it, it seemed like it had a leak somewhere or something was off as of it didn't want to drive. Kevin the manager was extremely helpful. My husband brought it in and Kevin noticed that it had only beeb driven 100 miles since the last oil change but he still checked all fluids and even put it up to the diagnostic computer to see if any codes popped up. He was so professional and suggested that I warm it up longer prior to driving it. Which unfortunately I'm not too good at. After everything checked out I drove it and it ran just fine. I truly appreciate his honesty and his willingness to go above and beyond. I have been to other places that try to upsell you when it's not needed. I would definitely recommend them for awesome customer service and their honesty. Thank you once again Kevin! read more

Cool dudes, professional and funny. Gave me a discount for no reason, had my black Kia Soul driving and looking sharp, thanks homies!

Had the best experience here getting my oil changed! The gentlemen were so sweet and informative. I ask a lot of questions and they didn't get annoyed with me and answered every single one! read more

Whatever you do NEVER EVER do a engine flush! We went there for a simple oil change. Then were told we need a engine oil flush because we were over 3000 by just a little less then 10%. Now the engine is worthless!!! No help from Lube it USA. Basically told to go to hell. They suggested the the flush, they should stand up for there recommendations . If we asked for the service, I would look at it differently. They should tell it could be harmful to the engine. The same way a product discloses things on the box. The way it works here is you are trusting them to inform you. Please google this NBC report.. Could This Damage Your Car? NBC Los Angeles investigator Joel Grover checks into customer complaints that engine flushes at some Jiffy Lube and EZ Lube shops led to engine failure in their cars read more

All I have to say its just an engine oil change ALONE, it was $70.00. I've never paid this much for an oil change in my life!

I went here today to have some maintenance for an upcoming trip that they let me know wasn't necessary, topped my fluids, and sent me on my way. I love how honest and helpful these people are! I'm always nervous to get car stuff done because I'm afraid someone is trying to take advantage but I never feel that way here. Thanks again, Lube It USA! read more

Larry is awesome. Totally trust this dude. He is knowledgable and kind to customers. The wait is 10 minutes and they check everything. Highly recommend. Plus a free car wash!! read more

The team of mechanics are generously courteous, diligently hardworking and welcoming! I have visited there twice with requests for situations outside of an oil change. They took care of my issues seamlessly! read more

We got a male technician yesterday morning at the River Rd. location, who was apparently on his 13th Red Bull and had completely lost touch with reality. His behavior was inappropriate for the job since he doesn't work as a rodeo clown or as a pro heckler. The man was hyped up, on edge, and wild eyed. Customer service? No. He became queerly fixated on the low miles on the car and spent the entire 15 minutes ranting to 3 other technicians and "teasing" (harassing) me and my friend in his over the top manner. BIZARRE experience. Dude needs to get off whatever substance he is on and try and _be respectful_ to others. Neither one of us will ever return. My friend called the manager who was indifferent and casual about it all. So that must be how the tech feels comfortable enough to continue his wildly inappropriate demeanor. It was spooky how amped he was and how inappropriate the "service." read more

Just completely ripped me off. $130 for an oil change? After I specifically asked how much it would cost, he said $70, than gave me the $130 bill. I wish I would have read the Yelp reviews before choosing Lube it USA, it seems like a common way to treat their customers. Update: they got me my money back so upping the review. Still shady business practices. read more

I couldn't say enough about this crew! Especially Larry! Thank you guys for being honest and not taking advantage of a potential up sale! I will be a life long customer! read more

I have been taking my vehicles to this Lube It U S A for over 10 years for scheduled maintenance of my cars, and they have alway been honest and up front about what my vehicle needs and have done a great job. They are a local company with only 2 locations and you can tell because of the higher level of customer service. We recently purchased a new Subaru Crosstrek from out of town because the local Kendal dealership didn't have what we wanted. I called Kendal to ask about an oil change. I had done my research and knew that it required synthetic oil. I just had questions about it and considered them for the job. I was told I had to make an appointment then transferred twice and finally hit a voice mail. Kendal lost my business just then, if they can't answer a simple oil change question they don't deserve my business. I then called Lube It U S A because I had used them in the past so often, and they answered my questions on the spot. The car indeed used Synthetic oil and needed to be change every 6,000 miles. I saw a review from someone complaining about $70 for an oil change. Yes, synthetic oil that some cars require is much more expensive, but doesn't need to be replaced as often. So the cost is about the same. Our Subaru only has 2500 miles on it but I will be taking it to Lube It U S A when I need the first oil change. Kendal didn't seem to want my business which is to bad for them. But I can't tolerate bad customer service and won't give and company my business if they don't put customer service at the top of their list. Lube It U S A has always given me great customer service and I highly recommend them. read more

I have always had excellent service here until today. "Katelyn, Assistant Manager" decided she would rather argue with me instead of acting like a professional with some integrity and helping me understand rather than be condescending. I was pretty shocked since I have never had trouble before! I am disappointed Lube It USA hired such an awful person to represent their business. Shame on you "Katelyn, Assistant Manager" read more

Ive been taking my cars here since I can remember. The services is always friendly, we've done everything from oil changes, transmission flush, ignition fluid, power steering fluid---never had a problem. I remember one time I was in a rush to get to Seattle and they moved the other customers around to facilitate my lateness---I was very impressed by their willingness to take my schedule into account. I leave with confidence that Lube It USA has always taken good care of us, and that my car is safe and prepared for the road. read more

My name is Kevin , I recently went into Lube it USA for an oil change, I normally take my truck to the dealer for my free service, but I always have to make an appointment and leave it or wait a couple hours. So I decided to try this place out- not only was I in and out in 20 min, I have never had such An awesome experience. The crew was very professional, they went over every fluid on my car and told me when it was due to be changed and how much it cost, and told me when I was ready just to bring it in. There was no pressure to purchase anything. My time is very important to me as it is to most people, I really appreciate the fast service , and the professional and friendly crew! Great job Lube it USA!!! You have a customer for life. read more

They really try to up-sell you with addons, which I expect, but when you finally convince them all you want is oil and filter change, they invent bogus charges to get more money out of you. I was told there was a $10 service charge for a "skid plate". This was 15 minutes after they started the work so I couldn't back out. He must have seen the $10 coupon laying on my seat... read more

Takes advantage of young women that don't know enough about cars to stop them. Then don't care to make it right. I'm fact they (Chris) will laugh about it, and Kevin will tell you that he won't refund the abuse if I don't use them again. I guess reputation is not worth $30. In a college town with lots of girls going away to school here I would think you would want to do better. Don't send your kids here!!! read more

This place is literal garbage. Awful service. I am sick over their need to make sales and upsell customers and things they do not need. Not only do they charge outrageous prices, they make recommendations that are harmful for vehicles. You can't make money when you treat customers like trash. We will no doubt be sharing our terrible experience with friends. read more

When I first pulled up, Konnie was very nice and helpful but during my actual oil change I got charged $20 more for something I didn't even ask for. Vern was very impatient and rude. I will never go back. read more

First time going there today. Service was ok didn't really check my lights, blinkers, or wipers and didn't really ask if anything else was wrong with my car just asked if I was there for an oil change and was basically done in 5 mins said everything was fine with car and air filter was clean didn't even look at the air filter or show it to me kinda made me feel like they just wanted to get me in and out of there and just wanted my money and nothing else read more

I stopped in to see if they could install a front turn signal bulb in my car, I already had purchased the bulb thinking I would do it myself but thought better of it after realizing I would need to get on my knees to do it. Not only did the very nice gentleman install the bulb for me but did so at no charge! I would have happily paid to have it done so was very pleasantly surprised when he said, no charge. This is the kind of service one might have received many years ago but is unheard of these days. I highly recommend this establishment for your auto service needs! read more

This was by far the fastest and friendliest oil change I ever had. They even washed and vacuumed my car when the oil service was completed! I will definitely return here for my future oil changes not only for the great service, but also for the fact their a family owned business. read more

The service staff were extremely friendly and helpful. Unlike most places that seem to be annoyed when asked to explain in layman's terms, they were more than happy to explain everything to me (which is good because I know nothing about cars). I would highly recommend them, because even if their prices weren't reasonable (which they are), the care they take would be enough to keep me coming back. read more

Wow wish this was in my hometown. Won't find a quicker, more efficient oil change. Employees were very friendly. In and out in 10 min.