We're on a road trip 800 miles from home. Got an oil change at home then noticed that we're leaking oil. Took it in guessing something was just loose down there. The guys found that it was a missing gasket, replaced it, topped off the oil and sent me on my way free of charge in about 5 min. read more

They stripped the bolts for my skid plate on my last Tacoma and my new one. It appears they put the bolt into an impact and start the bolt as opposed to starting it with their fingers then finish it with an impact. I had my oil changed there several times with my last pickup, then went to change my own oil one time and found that the bolts for the skid plate were cross threaded. I considered it a fluke and brought my me pickup there for every oil change.The other day I was driving on gravel and heard a rattle under my pickup. I pulled over and searched around. I found the bolts for the skid plate were not flush with the metal yet were extremely tight. Hence they're cross threaded again. I will not be taking my vehicles there again. If you want something done right you need to do it yourself. Most of the people that work there have been friendly, a couple have been quite rude and full of themselves. read more

Thank you Craig at 29th in Eug. My car had been targeted by an oily salad on the windshield and hood. I pulled in scrounging for a free car wash coupon because I get my synthetic oil changed every six months. Gratefully Craig got me straightened out and I drove out with the oil washed off. Whew! read more

Their service is quick and complete. Wonderful people to deal with. Low pressure on the up sales, inform but don't pressure. Best in town.

staff friendly & helpful stress free oil change efficient with all my questions answered No pressure style service I will be back ! 29th / Willamette Lube-It -USA read more

I've been coming here for a few years and most of the time the employees are great but today I was met by an angry heavy set guy who tried to take out his frustrations on me. I was unable to follow his instructions to get pulled in correctly because another employee was talking to me and he became very frustrated and started being a rude jerk. His customer service was terrible and when I asked him for further directions to get back on track he tried scolding me,clearly he was taking his anxiety from the day and projecting it onto me. Beware of the overwhelmed guy who can't handle his emotions. Happy to take my business elsewhere read more

Oil change for nephew was quick and professional. They even slipped him a savings coupon.

This place is amazing! The service is very friendly, helpful, and fast! I've gone here a couple times and as a woman I always feel safe and not taken advantage of. They fill your tires without asking, and are very good at communicating price and such, and overall just a great, reliable place. Didn't try to up charge me at all. read more

I just came in for an oil change and everything went great and I was out in about 15 minutes. They are prepared for these pandemic times. I never left my car and no one even came in. I just had the window slightly cracked open to answer a few questions. It was all very smooth. Their garage is clean and spacious. Their current hours are Mon-Sat 9am-4pm. read more

they were so incredibly rude. purposefully triggered me knowing i was a 16 year old girl with yelling trauma from my father. i told the manager that she was triggering me and she laughed and said she hopes she was. i then called a different location for help on the matter and got shut down again and yelled at. then he told me i was "banned" for no reason... all cause i was complaining about there fuck up with my car wash coupon. that was it. it was the willamette location. horrible business. yelling at kids?? crazy. read more

The only car service I've received where I genuinely feel like they're not just trying to get money out of me. They are super fast, friendly and professional and do a good job of informing you about what they are doing, what they recommend doing and why. It's rare to find good service and friendly customer service, and this place has both. Also a bonus for you if you get Dallas helping you--a wonderful guy! read more

Always friendly fast and helpful. I've never experienced anyone ever being pushy or trying to sale me on additional services. They present it as helpful and informative which I appreciate. read more

This is my neighborhood place so I try to support them. I pulled in and got in line. Both lines were the same length. After about 10 minutes an employee walked over and asked what I needed. I said oil change. He asked me to move into the other line, which I did. The line I previously was in then advanced, and the next customer in that line asked me why I moved and invited me to go in front of him. I told him I was following the instructions of the employee and invited him to advance. His line moved again and he was now being serviced. At no point did the employee who asked me to move ever acknowledge that I should have been next. I asked another employee why I was asked to move and he said "I don't know I didn't ask you to do it." I could tell something was up and I was not going to get anywhere, so I left and went to a competitor. It's too bad because this place is right near my house. read more

My ride isn't a classic... yet... so I am in here regularly for oil changes and top-offs to keep my 'rolla running. Each oil change, they give me a coin for the coin-op vacuums. I think the vacuums run for three minutes, maybe 5! Since the rolla burns oil, I stop in every 300 miles for a top off. They give the first qt free of charge and $4/qt after that. I've got a 5qt bottle in my trunk for on-the-road fillups and they have refilled that for me as well. Great option to buying those little quarts and tossing them. I've had them flush my transmission fluids, steering fluids add engine cleaner. They replaced my wiper blades and changed out a lightbulb I couldn't get to myself. Did i say they're fast? Totally fast. read more

Great service here! Honest staff who are willing to show you around the car. Paige was very honest and cheery when I had questions. Also a thorough free car wash after the oil change! read more

Had to get the oil changed, and who do I run into? A very perky manager who I taught as a kindergartner my first year of teaching. He was super respectful, and knew his job well. Made me feel so good that I helped in positively shaping his life journey. Very kind and friendly at the Willamette Lube it. Highly recommend their service. read more

Funny story, I popped in here to have my oil changed. They tell me they are going to crack the oil pan, because the last person overtightened it. Unless I pay an extra $80 and buy a metal piece for the oil pan. The oil change was 89.99, plus I buy this piece? I said no thanks and drove to Jiffy Lube on Coburg. They changed my oil for 79.99 and never said a word about the overtightened piece. Nice try, Lube but your little scam didn't work. read more

Poor service in the extreme. Staff treated me as if I was there to steal from them. An individual named Paige was by far the worst, barking out questions as a teen-aged drive-through order taker always cutting off the previous answer. Disrespect by all employees with whom I interacted. Please folks, go to a different oil change establishment as I did where my visit was cheerfully non-eventful. This business should be put out of its miserable existence. read more

The business was the worst I have ever experienced. They were racist and rude towards me and I had done nothing wrong, I only wanted their business. I was given horrible service and they ruined my vehicle, I would take my business elsewhere. Thank you for reading my review. read more

What an amazing experience with friendly service! Got my coolant topped off for no charge, so grateful for the help and for making me feel comfortable at an auto place which is quite rare. read more

If you are not well educated about car maintenance, you will be taken advantage of by their seemingly nice employees. I just bought a new car (Used, new for me) from a dealership and wanted to make sure all the fluids were clean, expecting just an oil change. They must have taken one look at me and known I know very little about cars (I am a woman, college-age) The salesman Kevin convinced me that my gear box fluid was incredibly dirty and should be changed. Since I just bought the car, I was sad to think the dealer ripped me off, and went ahead with getting the fluid changed. It ended up costing me just over $100 for the 15 minute service! Shocked that it was so expensive, I went home to look up why it is important to keep gear box fluid clean... the answer: It's not. Several sources stated that it is a scam and usually a car does not need it changed during its whole life span (maybe once, at the most). Kevin knew my car only had 36,000 miles on it, and only convinced me to pay for it because he knew I was not well informed. I have never been so insulted, and will not be returning. The Jiffy Lube on Coburg is only $19.99 for the same service and has excellent employees who have not taken advantage of my lack of knowledge about cars. If I had that knowledge, I would not be needing their service. It's not 1950 and I do not appreciate being taken advantage of. read more

Whatever you do NEVER EVER do a engine flush! We went there for a simple oil change. Then were told we need a engine oil flush because we were over 3000 by just a little less then 10%. Now the engine is worthless!!! No help from Lube it USA. Basically told to go to hell. They suggested the the flush, they should stand up for there recommendations . If we asked for the service, I would look at it differently. They should tell it could be harmful to the engine. The same way a product discloses things on the box. The way it works here is you are trusting them to inform you. Please google this NBC report.. Could This Damage Your Car? NBC Los Angeles investigator Joel Grover checks into customer complaints that engine flushes at some Jiffy Lube and EZ Lube shops led to engine failure in their cars read more

Had a nice friendly experience here! Got a free car wash, pretty standard. I will come back for sure. read more

Lube It U S A - Oil Change Stations Near Me - Eugene, Oregon

Took our 2013 VW Jetta Wagon in for an oil change on 8/3/19 while visiting Eugene, then drove back home to Bend. Noticed a large amount of oil on the garage floor the following morning. Took the car on to a local shop in Bend. We were told the Willamette St. Lube It USA put the new oil filter gasket on upside down, and it didn't seal. We leaked oil for 130 miles. Our Lube It USA oil change cost us $90+ Having someone else diagnose and fix Lube It USA's oil change cost another $40 (new oil filter plus 2-quarts of synthetic). We can't trust them with our car again, or recommend them. read more

I wanted a simple oil change and they delivered. They did try to sell me an air filter, saying that it looked like the one I had in my car was the original filter. My car was serviced by the car dealership it was purchased at (out of state) 5 months ago. I seriously doubt they would have left the filter if it needed to be changed. My oil change was extremely fast (a line developed behind me so they had incentive to go quickly!) and the workers were very friendly. I immediately took advantage of the vacuum and car wash that comes with the oil change. My car is now clean and in great shape! read more

I've been coming here for 5 years, 3 different cars, and I have NEVER had the same amount of attention to detail & care that I just received from Lacy. She gave me a great discount on a switch to synthetic, showed me levels of things for my car that I didn't even know I needed to check, and made each recommendation feel genuine and not like she was trying to just sell me things. I've continued coming here because I've always received good service, but Lacy just gave me GREAT service. Please get more amazing people in here like Lacy!!! read more

I got an oil change this morning on my Ford Focus for $41 (synthetic oil blend). They are super quick. And I believe they want to be helpful but they are also out to get money out of you. I've been recommended an engine flush twice and I've only heard bad things about it. Last time I was in they replaced my air filter which was probably necessary so I appreciate that. And this morning the woman suggested the next time I get my car checked out to have them look at eaten away wire coverings under my hood. I think as long as you say no when necessary they are an affordable, quick place. read more

I spent $60 on an oil change. I arranged my afternoon around their posted 4 o'clock close time. My oil change was finished at 4:05. I was denied the free vacuum and car wash. They absolutely should have accommodated me. This is bullshit. They lost a customer today. read more

Came for an oil changed and ended up with a great deal more. The service lady Katlyn was friendly and knowledgeable. I also really appreciated having a woman helping me. She was able to explain patiently and clearly in a way I could understand what needed to be done with my car. I also appreciated the coupons to save some money. I like the convenience of being able to pull right up and sit in my car. I also like how they at super close to the house. I also like how in the end I leave with a car wash and a vacuum. read more

I have been going here for 15 years. Just another oil change joint. Today after 10 minutes of sitting there someone came up and asked have you been helped, I said no. She said they were real busy and short of help. I saw one car in the bay and 5 employees standing there talking and clearly on person was in the pit. Just then a blond woman in a car came in her car was overheating. It took 3 of the employees to tell her that don't do mechanical work. Meanwhile I'm now at 20 minutes in line and the manager comes over to tell me how messed up his labor force is. I said I see 5 people standing there talking. He blew it and told me he didn't need my attitude. This was at 12:40 on Saturday 8-3-2019 No more of my business! read more

I was told I needed a $76 oil change because my car needed the synthetic oil. Turns out I only needed the regular $39 oil change. I feel cheated. read more

This lube it USA has been stellar both times I have brought my car in for an oils change. But today they possibly saved my life or at lease saved me from a bad accident. The technician (Willie) noticed that the bolt connecting my steering wheel to the rest of my car was missing a nut and only holding on by a few threads. If I had continued to drive and hit a bump or turned too quickly that bolt would have fallen out and I would have lost control of my car. I really appreciate how much these guys pay attention to the little details when looking at my car. Not many people would have noticed one little bolt missing. read more

Fantastic place to get an oil change! Less than 5 minute wait and they checked our lights, and tires during. Larry and Randy are absolute homies and we had really meaningful conversation with the both of them. And a free car wash after!! read more

Incredibly friendly, fast, and helpful. I always leave feeling confident that my vehicle is well taken care of. They never try to pressure me into unwanted/unneeded items or services. read more

Buyer Beware - Battery Test Fraud!! At 11:37 a.m. on Friday, December 30, 2016, I brought my vehicle into this business for an oil change. During the procedure, I was handed a piece of paper that said "Battery Test." The document contained the words: "Replace Battery", Volts: 12,82v, Measured: 442CCA out of 630CCA." The salesperson told me, "You need to replace your battery now. It tests below the safety rating. Would you like to look at the prices." I said no, and took my vehicle to Les Schwab, where I had purchased the battery. They tested the battery and determined that it tested at 12.73 volts, a charged at 470CCA out of 500CCA. And I was told my battery was still under its five-year warranty. Take your vehicle anywhere else but Lube it USA! read more

My daughter got an oil change for her Volvo at this Lube It, before she drove to Portland, OR. They didn't put the plug back in properly. While she was driving, all the oil drained out of her engine and the car died - never to run again. When we called them, they wouldn't take responsibility or do anything about it. read more

Got our oil changed, free vac and wash with purchase said we could just come back and redeem later, they didn't give us a ticket or anything. Denied #swindlers. Won't be getting our business again, refused to even check the computer. read more

We took My husband's F250 to Lubeit USA on Willamette today to get an oil change, fluid top off, & new wiper blades. It was some of the best customer service we have experienced in a long time. They were fast, honest, friendly, & efficient. They also gave us several discounts for sales that had expired. We will doing business with them again. read more

Costs more than a typical oil change, but nice service and extras. You sit in the car while they do the work. Costs for me were $36 for the standard oil change, and then I requested high mileage which was an extra $20. Sounds terrible, right? Well, I was driving a massive boat that probably would cost $10 (literally) to drive to a cheaper place, and I knew these places would charge for the high mileage oil. Includes vacuum tokens (you do it), and a car wash, which I couldn't do because my van wouldn't really fit in the machine. I have a voucher though, maybe for some other car. They recommended transmission fluid, which in this van's case was mostly a bad idea (it was leaking/almost empty, fluid was added, a dark additive was added), and I don't resent their search for trouble. Transmission fluid can be dark without being bad. Obviously this is not a transmission shop. So, it's a nice place, but it's going to cost $10 more than the standard chains. read more

They charge you weird special installation fee without letting you know in advance. This is the first time I'm charged this kind of fee with oil changes done on my vehicle at five different locations at MA, AZ, and OR. Update: Lube It USA called back and explained what happened, and promised better communication in the future times. It feels like Lube It USA does care about customer feedbacks. read more