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    Jackson's Complete Auto Care

    3.4 (47 reviews)
    Closed Closed

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    Response quality

    Excellent

    Response time

    10 minutes

    Services - Jackson's Complete Auto Care

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Jackson's Complete Auto Care Photos

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    Recommended Reviews - Jackson's Complete Auto Care

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    Reviews With Photos

    Our van! The mechanic was very knowledgeable and finished the job quickly
    Annie V.

    Great service! I called in and got an appointment the next morning, and my issue with my van was corrected the same day. They have great customer service (love that a human answers the phone) and we felt fully taken of and welcomed. Will be back for more work!

    Erica W.

    I have very mixed feelings about this place, and I haven't decided if that is good or bad. I'm not entirely sure I'll return, but time will tell. My husband decided he was taking the car in here, after hearing an ad on the radio or some stupid shit like that. I personally wouldn't trust an ad, but I'm suspicious by nature. I left him to handle it. He told them the air conditioner wasn't working, but that was it. The person he talked to on the phone told him to bring it in and they could fix it that day. Now, I'm not a total idiot. I knew it was the heater core, and I knew this wasn't a quick, magical fix that would be done in an hour. Hmmm.... I was right. All they did was put some fluids in it and tell us it was the heater core, and a fan wasn't working. Imagine that! I told my husband when we left, I told you so. But, hey. Wasn't my problem at that point. He made the choice, he got to live with it and the cost. So, they gave us an estimate, and off we went. There was a couple other things wrong with it. I'd have to look at the paperwork to know for sure what they were. So a few weeks later, my husband wanted one of the things worked on. It was a fairly high priced thing, but he had made some extra tips at work, so we could make it happen. I figured the heater core was included in this, and apparently my husband had been lead to believe it was as well. Not quite the case. Instead, they did something that seemed fairly simple, we paid like $350 for, and were left with an estimate of $800 for a new heater core. So I know heater cores are a pretty labor intensive project. Labor equals money. I get it. I don't expect anyone to work for free. But $800 seems absurd, and so did whatever I paid $350 for, really. So I asked a buddy of mine to do it instead, and it'll be significantly cheaper. I wish I had paid more attention to whatever my husband had them do on this day, and had Matt do it instead. I'd be out significantly less money, I know that much. Would I return here? They do decent work, I have no complaints there. Do I feel communication is their strong point? Ehh, it seems to leave a lot to be desired. I think their prices are somewhere in the middle. I haven't decided if I'll return here or not, honestly. After the heater core estimate, I'm thinking not. Maybe if communication improves? I'd give them another chance. Just wasn't terribly impressed on that one. Review 178 of 2017.

    Trunk that was clearly left open on their property

    If I could give negative stars right now, I would. I had my car taken to this shop to get some work done around my bumper. After having it for longer than they told me they would take, I went in to pay the day it was finished and once I opened my door I saw that everything had been looted through; all of my personal items, chargers and trunk contents had been completely thrashed and/or stolen. I went back in to have the whole crew go and look at the car sheepishly, the manager tell me there was "nothing they could do for stolen stuff" and then they told my fiancé that they would send us videos and call us when they reviewed it. Needless to say that didn't happen either, we just went back in together and had the owner (Robert "Bob" Langan) tell us he had reviewed the video, didn't see anything and didn't assume any responsibility or offer to help with it whatsoever. So, they let my car get robbed and decided it wasn't their problem, even though it was in their possession and care. Shoddy businessman-ship doesn't come close to covering this one. Stay far away!

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    Page 1 of 2

    Ask the Community - Jackson's Complete Auto Care

    How much does an oil change cost?

    How much does an oil change cost?

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    Review Highlights - Jackson's Complete Auto Care

    My mother's car completely broke down in March 2021 and Bob called her and kindly explained everything in detail to her and listened to her very carefully.

    Mentioned in 4 reviews

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    Oilstop Drive Thru Oil Change

    Oilstop Drive Thru Oil Change

    3.3
    (4 reviews)

    I was a long time customer of pit stop, and was surprised when it changed last time I was in…read more It does seem cleaner and I don't have to touch the oil soaked clipboard which is great. The service is good, staff is friendly and seem competent and they are efficient. I had one of the employees come explain something they saw while doing my oil change,and I really liked that they took the time to do that. It does seem a little on the pricier side for synthetic vs pit stop was, but it's convenient and not excessively expensive. They offer a drink while you wait, which is nice too. I don't love the upsells. I'm sure it's part of what they are told to do. But from additives to additional services, they upsell a lot. They also don't hard sell, and if you say no there is no pressure. Overall, I've been happy with the service here and will continue to return for future oil changes,

    It looks like I'm the first to review what used to be Pit Stop USA, at 1995 West 11th in Eugene,…read morebut was sold a while back. That is sad. Heres another oil change business with 4 (four) turn-over employees dedicated to my car who pretend they are in some type of pseudo boot camp yelling all sorts of technical stuff to their "Sargent" about my car. My receipt shows I had a Service Coordinator, a Service Writer, the guy who types stuff on a tablet, a Lube Technician, probably the guy in the pit, and a manager...probably the "Sargent." I'm not sure what the Service Coordinator did, but honestly I really don't care. Does this comedy impress customers in 2025? Sure...30 years ago it was a thing, but today? The lowest standard charge for an oil change is 54.99. If you want synthetic it's well over $100. How about that "waste disposal fee" of $4.50 without telling the customer in advance, that the real charge will be $54.99 plus $4.50? Maybe next time they will give me the option of filling the dirty oil in a jar so I can take it home and of course, properly dispose of it right? In my case, I told the person I was quoted 54.99 and nothing was mentioned about any "waste disposal fee." In a heartbeat, the guy removed the charge. See how this business operates? Like bacon bits, butter and sour cream on a potato, up-sell the customer at every opportunity. The only thing missing at Oilstop is a employee tip jar. This one will also up-sell you for additives to the engine. Heres another one I have never heard of. They check the interior car cabin filter. It took several minutes for the guy crawl under the glove box and remove it. Mine was filthy but for $40? Forget it. I'll buy one at an auto parts store for $15, watch Youtube (its easy) and install it myself. I'm not sure why I should have any desire for them to bring me samples of all the car fluids for me to inspect unless they notice something is wrong. I don't even know what colors they should be if everything is good. This maneuver is not impressing me. Surprisingly , they did not check any exterior lights, brake lights, turn signal lights etc. It's ok. I'll have my real mechanic check them next time. A real mechanic. Find one you can trust even for these mundane and routine occasional car checks. Trustworthy mechanics are scarce but still out there. You might have to wait a bit longer, but based on what I experienced today, the wait is justified. The car wash at this location is still broken down, but they give you a card for a free one at Happys. Let me save the managers reply here as I'm sure he is super busy coordinating all those new recruits running around and shouting things about my car. Yes, I realize I can decline all the up-sells you offer. I came for a simple basic oil change and nothing else. Sleaze tactics such as a "waste disposal" fee without a small disclaimer in your rates means I won't come back.

    Prairie Road Automotive

    Prairie Road Automotive

    4.5
    (59 reviews)

    Rodents had chewed through the wiring to my HVAC unit and, in the process, shorted it out…read more Apparently some of the wiring they needed to splice together to repair the rodent damage was in a very hard to reach spot - so far up that they almost had to pull the dash to get it rewired. But their mechanics worked hard to get it done without having to pull the dash, saving me hundreds of dollars. When I turned the new unit on it sounded like a single engine prop plane was under the hood. Mike showed me the problem, which was all the paper the mice had stuffed into the blower unit. In the interim between when the HVAC unit blew and when I took it in to Prairie Road, mice had nested in the blower unit. Mike tried to get out as much as he could and told me to go vacuum as much as possible, but that didn't help. He had his guys pull the blower unit out to inspect it, found a huge paper towel stash, cleaned it out, put it back together and, voila, the noise was gone! And they didn't charge me for that work, even though it was a separate issue from the HVAC unit. They just helped me out. which I really appreciated. Mike and Gina are both very helpful and I feel like they really had my back. I will definitely make them my regular shop.

    I have a Dodge Durango SRT so I've always have taken every vehicle I've ever owned to the…read moremanufacturer dealership. Lithia Dodge out n out lied to me for over 2 years on a part. It wasn't covered by warranty but containued to tell the the part wason back order. Totally lied to me vs telling me it wasn't covered???? What's up with that. So decided to try a locally Owned business When I walked in I was greeted by Gina, NO WAITING just a great greeting n knew I found a great place to have the "BEAST" Serviced and takin care of. Had oil change n tire rotation and a inspection of the vehicle. Seems like a honest facility. Called when it was done vs me calling. These people did a great job and was finshed when promised and Gina called me!!!!

    Jackson's Complete Auto Care - autorepair - Updated June 2026

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