I was a long time customer of pit stop, and was surprised when it changed last time I was in…read more It does seem cleaner and I don't have to touch the oil soaked clipboard which is great. The service is good, staff is friendly and seem competent and they are efficient. I had one of the employees come explain something they saw while doing my oil change,and I really liked that they took the time to do that. It does seem a little on the pricier side for synthetic vs pit stop was, but it's convenient and not excessively expensive. They offer a drink while you wait, which is nice too. I don't love the upsells. I'm sure it's part of what they are told to do. But from additives to additional services, they upsell a lot. They also don't hard sell, and if you say no there is no pressure. Overall, I've been happy with the service here and will continue to return for future oil changes,

It looks like I'm the first to review what used to be Pit Stop USA, at 1995 West 11th in Eugene,…read morebut was sold a while back. That is sad. Heres another oil change business with 4 (four) turn-over employees dedicated to my car who pretend they are in some type of pseudo boot camp yelling all sorts of technical stuff to their "Sargent" about my car. My receipt shows I had a Service Coordinator, a Service Writer, the guy who types stuff on a tablet, a Lube Technician, probably the guy in the pit, and a manager...probably the "Sargent." I'm not sure what the Service Coordinator did, but honestly I really don't care. Does this comedy impress customers in 2025? Sure...30 years ago it was a thing, but today? The lowest standard charge for an oil change is 54.99. If you want synthetic it's well over $100. How about that "waste disposal fee" of $4.50 without telling the customer in advance, that the real charge will be $54.99 plus $4.50? Maybe next time they will give me the option of filling the dirty oil in a jar so I can take it home and of course, properly dispose of it right? In my case, I told the person I was quoted 54.99 and nothing was mentioned about any "waste disposal fee." In a heartbeat, the guy removed the charge. See how this business operates? Like bacon bits, butter and sour cream on a potato, up-sell the customer at every opportunity. The only thing missing at Oilstop is a employee tip jar. This one will also up-sell you for additives to the engine. Heres another one I have never heard of. They check the interior car cabin filter. It took several minutes for the guy crawl under the glove box and remove it. Mine was filthy but for $40? Forget it. I'll buy one at an auto parts store for $15, watch Youtube (its easy) and install it myself. I'm not sure why I should have any desire for them to bring me samples of all the car fluids for me to inspect unless they notice something is wrong. I don't even know what colors they should be if everything is good. This maneuver is not impressing me. Surprisingly , they did not check any exterior lights, brake lights, turn signal lights etc. It's ok. I'll have my real mechanic check them next time. A real mechanic. Find one you can trust even for these mundane and routine occasional car checks. Trustworthy mechanics are scarce but still out there. You might have to wait a bit longer, but based on what I experienced today, the wait is justified. The car wash at this location is still broken down, but they give you a card for a free one at Happys. Let me save the managers reply here as I'm sure he is super busy coordinating all those new recruits running around and shouting things about my car. Yes, I realize I can decline all the up-sells you offer. I came for a simple basic oil change and nothing else. Sleaze tactics such as a "waste disposal" fee without a small disclaimer in your rates means I won't come back.

I got my oil changed here today after receiving a coupon in the mail. I was looking for a cheap…read moreplace with good ratings and that coupon showed up at the right time. I called yesterday to see if they take walk-ins - they do but they take longer to complete since they are squeezed in between appointments. I decided to make an appointment for today instead. I dropped my car off at 1pm and Donovan checked it in for me. He was super nice and fast and didn't need much info from me. I told him I had the coupon in my glovebox and he honored the price without needing to take it. Donovan called me around 4pm to tell me my car was ready to go and I went and picked it up immediately. He checked me out and took my payment quickly, allowing me to get home super quickly. My car is driving great and the inspection sheet they put together is thorough and gives me an idea of what else needs to be done soon. The building is easy to find and park in front of. They have a secured fence to protect vehicles overnight. There are a couple of chairs in the lobby for you to sit in if you choose to wait while the work on your car, which I didn't do since it was going to take a couple of hours for my oil change. The prices are very reasonable and Donovan didn't try to upcharge me or push me into getting more work done than I asked for. I paid $50.59 for a full synthetic oil change, significantly less than I've paid for my past oil changes. I will definitely be getting my oil changed here exclusively going forward!

This team is comprised of some seriously fantastic people, and I can't recommend them enough…read more I came in recently for the first time for a 360 diagnosis, which they offer to give you a good idea of the overall condition of a vehicle. They Lyfted me home for free, and I got dropped back off later by my partner to pick up my vehicle. I did not have the correct card with me to make my payment, and had to reach out to my partner to bring my other card from the house. It was already nearly the end of the workday. When I finally got through to her, I had found out she had been in an accident. Upon realizing I was dealing with an emergency situation, Mike offered me my car keys and told to me to come back and pay tomorrow. This kindness, this willingess to take a chance on someone they had no prior relationship with, allowed me to arrive on scene of the accident and be there for my partner during a very difficult time. I was happy to return the next day to shake their hands and thank them, and of course pay them! They then worked hard to help me strategize the best approach to tackling the issues they had uncovered, which ones were most important to prioritize, the costs of each of those solutions, full on top notch customer service and transparency. Mike, Cody, Lindsey, and the rest of the team at Prairie Rd Automotive, thank you all very much for going above and beyond for a first time customer, you have made me a life long customer!

Had a great experience today getting my oil changed. The team members of the staff were super kind…read moreand professional and the assistant manager Brandon was a delight.

Justin, Shane, and Adam took care of me super well, educated me on several topics, and didn't sell…read moreme anything I didn't need. It's hard to find a shop that has personable staff who are also quick and reliable, and this location has it all. I only go here for my oil changes now, and don't even consider other spots. If you're looking for a shop where you know you'll be taken care of, not taken advantage of, this is the spot. I was more than happy with the price I paid for the service quality.

Randall's Automotive has been my go to for the last few years. Kind folks who are patient and…read morethorough in their explanations of what needs to be done. They also run regular specials and have a driver to drop you off and pick you up from anywhere in the city while your car is being worked on :)

Back in February or 2024 I had my engine replaced by Randall automotive. It was in my 2007 Ford…read moreF150. they gave me a ruff estimate of about 10k and it eneed up being over 14k. When I received the truck back the interior leather had oil and grease all over the front seats, steering wheel and front console. All of the leather cracked. I was given an apology and told he spoke to the mechanics . Truck broke down after a week due to fuel injector coming unclipped. knock sensor in block replaced after 3k miles on new motor due to using old knock sensor or not torque down correctly. All rocker arms lifters replaced after 9k by Jasper. The warranty covers around 60% to fix not 100. Engine was knocking around 3k miles and took it into another shop. Jasper made me wait to see if it got worse and it did. Extremely hard to work with and get reimbursed as warranty claims it covers. Now 18k into motor and ruined leather interior. I would never use this shop again and don't get a rebuilt motor from them. Dan Strunk

Excellent service. Landon was great at fixing my problem. Go there for all my oil changes.read more

18th & Willamette location. Guys grumpy and dismissive, was…read moreready to drive off when Kaitlyn stepped in, gave me lowest price for oil change and connected me to a coupon. Fast, clear, had me out of there on my way a happy customer. Thank you Kaitlin, I will be back.

Another excellent experience at Joe's Garage. These are my go to guys for auto repair. The large,…read moreexperienced crew did a great job replacing a remote wiring part, or chew toy for my local rodents .... Everything was done on time. Problem was quickly diagnosed, and part promptly ordered. They were ready for me at the time of my part replacement appointment. I was in and out in 30 minutes. The repair cost was very reasonable for the work involved. A great value all in all. My family uses Joe's Garage for their auto maintenance needs. You should too! I* highly recommend Joe's Garage for your alto mechanic needs. *Resident of Eugene for 60 years

DO NOT I repeat DO NOT go to Joe's garage. Worst experience of my life. I was supposed to get a…read morepart replaced and they replaced the wrong part and did not plug in the correct part into my engine (alternator DUH!! Wtf) blew up my battery and destroyed it. Tried to get ME to replace it. They will not HELP YOU. They will treat you super poorly. Kathy is not someone you should interact with. She snapped many MANY times, rolled her eyes, belittled, in general unkind and unhelpful. Sincerely could not think of a worse outcome. FYI I replaced my battery and alternator back in 2024!!

The workers were fantastic. They made sure to explain what they were doing, were polite, helpful,…read moreand cheerful. I was in and out in less than 20 minutes.

My car was due for an oil change and I had a coupon for this Valvoline store. There was no wait…read moretoday and I was able to pull right into one of their bays to have my oil change done. All the service staff were professional and friendly. Since it was my first time at a Valvoline store, they explained step-by-step, everything that they check on your vehicle, which is included in the oil change price Per service people came up with a couple of minor items that needed to be repaired or replaced on my vehicle and informed me what they were and did not pressure me into purchasing extra services. I appreciated that. I will definitely be a return customer the next time I need an oil change. Thank you service staff.

Talked to me like a human being informed me what he thought about the quality of the part I had…read morepriced and why and was polite informative and stayed at the price he quoted but I never did get to use his services

From the owner: **Please see our Google reviews or our photo section for customer reviews. While all reviews are…read moreauthentic, an automated algorithm on this platform continues to remove them.** With 25 years of dealership-trained experience, Wrench Automotive provides bumper-to-bumper auto repair for nearly all makes and models. We service everything from daily drivers to luxury and European vehicles, including but not limited to Mercedes-Benz, Audi, BMW, Lexus, Volvo, and Subaru. We also specialize in Sprinter, Transit, and ProMaster vans, as well as complete engine and transmission swaps, handling complex repairs other shops won’t take on. Our focus is on honest diagnostics, fair pricing, and quality workmanship, ensuring your vehicle is repaired safely and correctly the first time. Oil changes start at $80, depending on the make and model of your vehicle. We use quality oil and filters designed to help extend engine life and performance, and any concerns noted during service are clearly documented. If it’s easier, feel free to call or text 541-232-4678 during operating hours with questions or to schedule an appointment. Text is also available after hours with after-hours drop-off also available upon request.

10/10 service was great, staff was amazing. Vey transparent on pricing and upcoming needs for…read morevehicle. Oil changes aren't usually fun, but if you have an old ford 7.3 diesel, do yourself a favor and get them here. All the mechanics are super friendly, but Michael especially used to have one and is a blast to talk with about cool things you can do to make your truck perform better or save you a headache down the line. Big shoutout to the staff here.

I've been here a couple times now for oil changes, I've had nothing but great customer service! The…read moreemployees are always very kind, not pushy at all. They will make suggestions but they don't try to upsell you or sell extra services that are not needed. I know a lot of women worry about this when going to get an oil change alone. This jiffy lube is definitely my go to from now on. Best place I've gone in Springfield/Eugene area. The prices are great and they offer coupons online as well.

Nice people, but I don't trust their service prices. Quoted me $836.00 for 1.5 hrs of labor and a…read more200.00 Part. Dealership quoted $334.00 with an OEI part. I had prior work done at this business. Now I'm not so sure if I was overcharged, LIKE THE EXAMPLE shows. I will not be a repeat customer.

Took a 2005 Astro van into Jacksons auto in July of 2023 with 153K miles on it. A/C had worked up…read moretill then. They charged me $550 and it lasted till next spring. Took it back and they charged me $955 and it lasted till the following spring. Went in this July and they wanted $3250 to fix it. I seemed to have 3 parts that needed to be changed. Cost for parts $125 off the street. They said that they could sharpen there pencil and do it for $2550. I smell a rat here. Needless to say they are not the A/C specialists they are supposed to be. BEWARE!!!