Worst customer service ever! They screwed in my oil plug incorrectly and damaged the thread on the…read moreoil pan. My car leaked oil everywhere and when I went back to see if it could be fixed, they blamed my car manufacturer instead of apologizing for the inconvienience or taking any responsibility. I had to go to my mechanic and get a new oil pan (even though the one I had was newly installed) and it was extremely difficult to get them to honor their warrenty. Unprofessional. I will never go back.

Always great customer service ! Elain and the boys took great care of me . Got an oil change and…read moretires filled and a car wash!

Everyone from front desk Jessica, scheduler Loren and mechanic(s) Adam & the rest of the excellent…read morecrew are always fair with competitive pricing, honest, knowledgeable and super capable to work with! 5 huge 's and the owner Mike isn't too bad either lol... Very clean shop & We love that they offer you a loaner car or arrange a lift to & from their business also! We recommend this business without hesitation!

The woman at the front desk is FABULOUS. They did change my oil and that seemed to go well, other…read morethan interacting with a mechanic there. I have a vehicle that is old, and I simply want to do what I gotta do to keep it running. The mechanic I spoke with who pointed out some things that need done, just interacting with him made me uncomfortable. He wasn't friendly, I felt underlying passive aggressiveness + judgement for not jumping at the chance to book services (it is a financial issue!). Also I came here a year ago and it was the same feeling from him, he said it was almost past due to get new brake pads. I still haven't done new brake pads. Today I took my car elsewhere and my brake pads are at 6mm, so they have more mileage than he gave the impression of. I won't come back, my gut told me don't go there again. Had he been warm/friendly, there's a very strong chance I would have booked with them.

Very knowledgeable guys, clean place, they didn't have my right filter so they sent me a cross the…read morestreet to buy it and they installed it. super professional and fair price.

Always easy to get in and out for an oil change. They have earned my trust by not trying to…read moreoversell services, and on two occasions they saved me money by advising me on where to get small parts and how to take care of minor issues I was having. I felt especially happy after changing out my windshield fluid nozzles with their help. Have been using this place for about three years now, and will continue.

I had a cam sensor and motor mount replaced in 2017. Very helpful, polite, fast, kept me updated…read more The tech did a multi- point inspection, warranty on parts family - owned.

I wish i never brought my car here! I brought my equinox in…read moredo to a sounded, then had it go into limp mode before the appointment. so I had it towed in.as soon as getting there I was meet in the parking lot being yelled at (red flag #1) after just pulling in.no need for yelling a simple "hey whats the issue and can you pull it over bleh" would have worked way better than yelling "hey hey hey you cant park there" After leaving it they where nice enough to take me to work which I did appreciate since I was running late however they where supposed to have called me with an update I did tell chyane that I wouldn't be off till 1 and if i dont answer to just leave a voice message and ill call back ASAP but they never did (red flag #2) since it wasnt too far I ended up walking down waited 30 -1hr for someone to come out had too wait another 2hrs because apparently 4-5hrs wasnt enough time and had just start looking at it remind you its now 130-2 and they told me they will look at it "right away" I ended up having to get my dad involved since he is more knowledgeable than me about this stuff They gave us a price for a whole new car just to replace the engine They said they would get me a loaner (red flag #3) they never did They said it would be done by the end of march, it wasnt i didnt get it back till the middle of April And dont get me started on how talked down they treat you, very rude, disrespectful, I left very disappointed and distort They go back on there words (huge red flag #4) They say they will keep you updated or call you, they never do Just to get my car back I had to pay almost $3,000 that they never mentioned (red flag #5) they said "well we hoped you would have at least parts paid off by now" Are you kidding me (NOPE) when I went in and paid my down payment and I even came back and paid a little extra chyne said "you are good this is enough to get them started and WE WILL CALL YOU" No one called I trusted them and they took advantage of me it says they have been in business since 91 I was expecting more way more This place needs to be shut down THEY WILL TAKE ADVANTAGE OF YOU, PUT YOU DOWN, FLIP EVERYTHING TO MAKE IT YOUR FAULT I should have made the tow guy take my car back i wish I never left it just based off how I was treated in the parking pulling in They also entered my car without my permission and pulled my daughter's $300 car seat out i did inspect it to make sure there was no damage thank god there wasnt since the seat was a gift and really needed it. They denied this but my husband being knowledgeable about landscaping asked why there was so much drit like someone went to Lowes or home Depot and picked up either a bunch of plants or soil, found foot prints on the INSIDE of the windshield on the front passenger side like someone was having a good old time, there was oil all over the top of the oil cover, soil threw out the whole car You know i expected a little bit of drit from getting in and out off the car but didnt expect the car needing a full detailed work AGAIN when I brought it in I ONLY had it LESS THAN A WEEK and it was super clean maybe a mico amount of drit from getting in and out of it but #1) I never went and got soil or plants to have that much drit in the trunk #2) I never gave then permission to enter my car and pull out the car seat I was supposed too have gone and get it which I expressed #3) there was no foot prints on the inside of the windshield I would have noticed it since I wipe it down every other day #4) they order the parts and without informing you about the mistake and let it SIT for 2weeks fully knowing it takes 2weeks to get the part to come in so when you call thinking you car is done on time to find out its gonna be another 2-3weeks and then not also informing you that the part is delayed then by 'magic' it shows up the next day Over all if I could i would leave a -5 review They really dropped the ball And ill never come back This happened back in end of February 2026 it took me so long to leave a review because I was so pissed off, distort and had to get it properly cleaned which took longer than it should because thats how bad they left my car It even looked like they loaned my car out and if they did thats illegal They shouldn't have done personal earns and called it "drive test" when I asked where the car is and that I want to look at it and not leaving till after we tested ourselves because at that point we where so done and just wanted to car back (it went from trying to get help to being a total nightmare) they kept saying "it be back in about an hr or so" which translates to "Someone has the car and is doing personal errands with it and they will be back when there back" we waited over an hr had to come back the next day A drive test shouldn't have taken no more than 30mins to an hr not 4hrs not come back tomorrow afternoon my dad did a drive test and was back within 30-40mins THESE PEOPLE ARE SCAMERS AND WILL LIE

10/10 on service, communication and their understanding that I am able to do a little bit at a time…read morein regards to repairs of my older vehicle. I feel taken care of. Down to earth vibes. I will, without a doubt, be back.

Very proffesional, and they work extremely fast! The diagnostic was very affordable, and they found…read morethe issue quickly. It was fixed within the day. They were straight to the point, and very friendly. Will have future services done by them. 10/10

This is a review for the Jiffy Lube on West 7th St in Eugene OR. I was visiting for the Oregon…read morecountry fair. We only had tickets fior Snday, btu I woke up Sunday morning to a flat tire (we coulr see the screw in it). I needed to get to the fair within a couoke hours and aldo I needed my tire to be godo enough to drive back to SF bay are the next day. This juffy lube was able to repair my tire incredubly well in 20 min for only $50. I drove to the fair that day and safely home to CA the next day. Thank you for the great service!

spent nearly half a grand here getting fluids checked and replaced, coolant, brake fluid and…read moretransmission fluid. i was short on time and needed a newly bought car on the road for business ASAP. Get home and im leaking transmission fluid. Easy fix, just had to tighten a bolt but still. Kind of defeats the purpose of paying for convenience. Just glad it happened to me and not an old lady

I've been a long-time customer here (since the late 90's). There's a reason for that. Randall's has…read morealways focused on listening, finding the problem, and offering solutions. Sometimes there is more than one way to fix a problem, and other times certain issues can wait to be handled later. This is why we keep returning--I trust their advice. Their work is always top-notch, and they honor it. My recent visit was for a basic oil change and a look-over for an upcoming trip. They found a few issues that could have been bad for me. We discussed, and they completed the work without me having to bring my SUV back. I'm at 228k on this rig and going strong, courtesy of current and former staff. Thank you Lyle and Lelan!

Randall's Automotive has been my go to for the last few years. Kind folks who are patient and…read morethorough in their explanations of what needs to be done. They also run regular specials and have a driver to drop you off and pick you up from anywhere in the city while your car is being worked on :)

Tires and Oil change…read more Super fast Upfront price Open Saturday when a lot we're closed Handled a disgruntled employee super appropriately Way better than what I would've Will visit again

When I came in, Tyler made me feel completely comfortable and never once talked down to me for…read morebeing a woman in an area I'm not familiar with. He was incredibly helpful and went above and beyond, not only with my car, but even taking the extra step to fix my headlights. Everyone here is kind, respectful, and treats you equally, but Tyler truly stood out. He was personable, patient, and very informative. He absolutely deserves a raise. Thank you, Tyler! Highly recommend this place.