I was involved in a pretty serious car accident yesterday, and after my insurance called Emerald Valley Towing, Brandon showed up in under 10 minutes. I was still pretty shaken up, and his calm attitude and genuine concern really helped in that moment. He was professional, kind, and just an all-around great guy during a really stressful situation. You can tell he actually cares about the people he's helping, not just getting the job done as fast as possible. My car had ended up on a neighbor's property, and the neighbor was understandably worried about her sprinklers getting damaged during the tow. Brandon took the extra time and care to avoid them completely, which honestly says a lot about the kind of person he is. He was thoughtful and respectful to everyone involved. I'm extremely grateful for how quickly he responded and for the way he handled everything from start to finish. Emerald Valley Towing is lucky to have someone like Brandon on their team. Thanks again, Brandon -- really appreciate everything you did for me. read more

They outsources to agencies that say they based in eugene but actually aren't. when you try to figure out why your car isn't at home after 3 hours and the driver never calls you, with zero way to contact them- you figure out they dropped it off at the wrong address (but only by calling the state trooper to find your car and figure out who the hell actually picked it up.) and that you missed your appointment. $300 dollars for a 15 mile tow typically estimated at $200 is crazy for zero communication. read more

I LOVE EMERALD VALLEY TOWING! I am a landlord and they are the best company to work with. James is amazing, his team is wonderful, the main gal on the phone is fabulous, everything is great with this company! They have helped me many times, and I will continue to use them! :) read more

High quality people. Seriously some of the best guys in the business, anything you need they'll get it done fast for a price you'll struggle to find anywhere else. Wouldn't call anyone else in Eugene. read more

Professional, got my car out of a garage down a long narrow driveway. Driver was friendly and efficient

Excellent! Jesse did a. Superb job keeping us informed as he was on his way to rescue us from the side of the highway.

Terrible company, Scamming people for parking that is legal. NEVER WORK WITH THEM. They are rude and unprofessional. Rip off college students for $300+ to get the car back and they are sketchyyyyy, only take cash. Going to report the business. -5 star if I could read more

The owner of this company is disrespectful and unprofessional with disabled individuals. He refused honest service and was unhelpful with freeing a handicap space. If a disabled person asks for clarification on certain relevant issues, it's not going to hurt to shed some light and explain the process needed to assist them appropriately. I wouldn't suggest this company to anyone after the phone call I had with the owner. Don't lie to your customers and become a grouch when they call you out on it. ORS 98.853 It is their duty to take the photographs and fill the paperwork out, not yours. read more

They are amazing and have used them a few times! Thanks again for always being such help

I called for Roadside service on 9/5/23. Within less than an hour Emerald Valley Towing arrived at my location. The two gentlemen who arrived to help me provided outstanding customer service. They were very friendly and extremely helpfully. If I ever need Roadside service again I sincerely hope Emerald Valley Towing and their excellent staff is dispatched. read more

Our driver was there very promptly. I was so surprised when he showed up so fast. He was very friendly and hooked up my car with care. I will definitely call them and only them if I need their help again. I highly recommend them! read more

Emerald Valley Towing - I had a huge screw in my tire and needed a tow to the dealership. - Towing Near Me - Eugene, Oregon

Had to get y car towed to local shop. Emerald valley towing was fast, efficient and very pleasant to deal with. I really appreciate your services and highly recommended to anyone needing towing services. read more

Amazing company and friendly. Jacob assisted us last night he was very professional, prompt, and knowledgeable of the issues my vehicle was experiencing. He contacted me as I was on the phone with my insurance company who just contacted them, he arrived in about 5 mins. Explained everything he'd be doing and towed it to my house. He was very careful with my vehicle the entire time, service we received was just great overall. read more

Great service. My service requested was for a tow. The driver was very nice. The value for what I was charged was decent. Thank you for a speedy tow. read more

My catalytic converter was stolen from my car and I needed it to be towed to a shop for repair. Jake called me beforehand with an ETA and arrived on time. Very friendly service and no problems. I would recommend this company to others for sure! read more

I was in a bind and needed help. I called for roadside assistance and Emerald Valley Towing was dispatched. It was a challenging tow, but Mike is a problem solver. Each step of the toe was difficult, but Mike kept focused. Got me where I needed to go. There was a minor issue and Jim was called to help sort it out. He is a professional manager and is also a problem solver. So what could have been a disaster, instead created a fan. No disappointment. Only appreciation and respect. Rec omens without hesitation. read more

I know this is not something said very often, but I recently had a great experience with a towing company! I reached out to Emerald Valley Towing after they were suggested to me by a friend, and I couldn't be happier that I did. They were to me within minutes, worked extremely quickly but carefully, and polite the entire time. Next time I need my car jumped, lock my keys in my car, or (finger crossed this doesn't happen) need my car towed, you better believe I will be calling Emerald Valley Towing! Pro tip: Don't park your car in areas that you aren't supposed to, you will save a lot of time and money! read more

A+ driver was very profession and had awesome communication would live to do business again anytime

Dominic is awesome. My car wasn't fully connected yet and he took it off free of charge. They're understanding guys!!

My boyfriend's truck was towed from his apartment complex due to an expired parking pass. His apartment NEVER informed him of the car being towed until 8 days AFTER the tow. The towing company was nice enough to call the apartment to tell them to inform my boyfriend about his truck. This already was a VERY kind jester since a towing company makes more money the longer a car stays impounded. Long story short, 2125 Franklin is a horrible place to live and the anger experienced in the situation is with the apartment NOT the towing company. The experience at the towing company office was smooth, calm, and professional. The employees were all very caring and kind, being understanding of how crappy it is to get your car towed. Fingers crossed neither I nor my boyfriend need a car towed again but if we did, we would definitely call this place!! With how cruel this world can be, especially the business world, it is nice to see that some people still have a heart. Be kind to towing people. They aren't cruel humans, they are just trying to do their job. read more

Always a pleasure doing business with Emerald! Fast service, courteous and super helpful! Most recently had to get a tow back to Eugene from Winchester Bay. They got there if a jiffy and got us and truck home safe. Thank you Tyler and James! read more

Emerald Valley Towing - Towing Near Me - Eugene, Oregon

Arrived within quoted time, popped my lock with no problem and was pleasant to work with! basically Mike was my hero today!

Horrible place with terrible service . Very very sketchy. Towed my daughters car then told her to walk 7 blocks to 7 eleven to get cash in the middle of the night after failing to tell us it was cash only when she got dropped by Uber to pick up. What kind of sick loser would send a girl out into the night to find somewhere she has no clue what to find and say oh well - not my problem. 7-eleven by the way couldn't help her. Next day I drove from out of state to help her and they added another $60 onto the bill and said call the cops if you don't like it and you won't get your car. Thanks for stealing our $400 losers. I bet the new media would love to do a story on you. Also said I wouldn't be the first to report them. Nice! read more

I thought today was just any other Saturday, that was until I had a run in with the one and only Dominic. With my car on its way to be connected, I ran up to the King himself begging for my whip to be free. Graciously he released my wagon, with a big smile to go along. Driving home I was smiling so big. Big cheese. Before I wrote this review I also saw that Dominic saved a child?!? What can't he do. He can't stop slaying the day, I guess. Highly recommend... Cheers xoxoxo read more

Was involved in a collision on Hwy 99. My insurance company was the liaison with the tow company. The truck arrived very quickly. The driver was professional and courteous; They handled everything while I went on my way. The driver was able to drop my car off in a difficult space without any trouble. read more

Great service and hospitality following an accident by cottage grove. Picked up me, my car and my wheelchair, and let me hang out while I waited for a friend to come down to get me from Seattle. read more

THIS COMPANY IS A SCAMM FULL OF SCAMMERS!!! I have seen of students have no where else to go but this app to file a complaint on this towing company. These people STOLE MY FAMILIES CAR right in front of my apartment complex and is refusing to give us back our car because we cannot afford to. My bf isn't working bc of Covid so he doesn't have much money. He had just spent 1000 dollars on getting his car fixed and this car they took is our rental we had bc I am pregnant and need to go to appt and other specialities since it's a high risk pregnancy... this company stole our car and has been pulling this scam for years!! I do admit I forgot to place the parking sticker on this rental car IT WAS AN HONEST MISTAKE!! But these people on the phone call had only said "TOUGH LUCK"..... tough luck that you stole my car that was right in front of my apt door? And preying on helpless college students with a baby on the way?? DO NOT SUPPORT THIS COMPANY THEY PREY ON COLLEGE STUDENTS AND TAKE 400 DOLLARS FROM EACH POOR INDIVIDUAL!!!! YOU ARE A BUNCH OF THIEVES!!! read more

My all-electric Nissan Leaf needed a tow and despite it not having the needed tow eye bolt and the fact that electric cars have some differences about their Neutral gear from gas cars, Ryan persevered in getting it up on the flatbed and towing it where it needed to go. Good communication. Quick service. Recommended! read more

Prompt reliable & professional service with high level communication. Can't ask for better than that!

I had an EV that needed towing - first tow company dispatched didn't have the correct equipment (no dolleys) and really didn't seem to know how to proceed. Emerald Valley clearly knew what they were doing - they were very competent, careful and professional. And, they arrived when they estimated they would. Wish they'd been dispatched first. I don't think having to get a car towed can ever be a great experience, but Emerald Valley's professionalism, communication and dependability were really outstanding read more

Boat trailer bearing failed on I5. Was heading back home to Medford. EVT had the right equipment and sent two capable men and safely loaded boat and trailer onto a flat bed to get it to Les Schwab for repair. Happy with their service! read more

jake was super quick, helpful, and friendly. will be recommending and using in the future.

This is one of the scummiest, low life, criminal "businesses" I've ever had the misfortune of coming into contact with. They towed my own car from my own parking spot (i had the permit) and when I called to figure out what was going on, James was very rude. He laughed at me and raised his voice when I asked for the photos of my car "illegally" parked and eventually just hung up on me. I cried for a good 15 minutes after that phone call. My property management agreed to pay for it, but that would've been over $400 that I (and i'm sure many many college students living in Eugene) don't have. I wish I could leave less than 1 star, what a sad life that dude lives. read more

Sketchy and dishonest company. Watch everything they do and keep track of all receipts/paperwork.

Called Emerald Valley Towing to remove a wilful trespasser s car after a more aggressive advertiser was totally non-responsive. Emerald answered LIVE AND CLEARLY WANTED TO HELP, and that they did, quickly and effectively. They have deservedly moved to the TOP of my CALL list !! read more

Excellent service. The person who helped me could not have been more friendly or helpful

Awesome and friendly service with the best rates I could find. Extremely helpful and I am so grateful, was stranded and to have my spirits lifted by a friendly and positive driver was such a relief. Highly recommend!! read more

I needed my car towed after I hit the towbar on my Motorhome. Ryan made it to me in under 20 minutes and got my car unstuck from the towbar with ease. He made the accident a lot easier with his great attitude. Thank you, Ryan! read more

I would give Emerald Valley Towing zero stars if I could. If you are illegally parked somewhere, you are charged $390 dollars to get your car back -- a price which this company directly decides. This high of a price is ridiculous considering they operate in a college town full of students who can barely afford rent month to month. Additionally, this company has their employees circle college areas like vultures in their trucks waiting for someone to make a mistake. When you try to talk to someone in their office, you're greeted by employees who are insulting and genuinely unprofessional. AVOID THIS BUSINESS read more

My son was moving into his apartment. His car was full of boxes and in between trips to his apartment his card was towed within a half an hour. He did have his parking pass. No one in the building called them. The property management company didn't call them. I was told that it was $345.00 to get his car out and it needed to be done by 5:00 or we would incur more charges. When I asked how much it would be I was simply told, "A lot. You'll see." They prey on students to line their pockets. That's it. read more