What I was quoted over the phone was increased when my tow was completed. Be careful and have them text you the quote to confirm price. Service was prompt which I appreciated. read more

We utilized Alpha Towing and I'm just saying such an Amazing company. Stephanie showed up at our large property here in Eugene, Oregon and did an OUTSTANDING job and our residents loved her As well. read more

When I got to the gate to be allowed in to pick up my rig, the person over the speaker was rude and short-tempered . The gentleman in the tow truck that met me at the gate opened it and as I pulled through they sped off, which took as I needed to follow them. Talk about SUPER professional. (That was sarcasm if you didn't pick up on it) That is just a few examples of a handful, but by thumb would cramp before I could give all. 1star was what was available to rate, but more like a -5 read more

Well, it finally happened. In 68 years up until today, I've had to use towing services a great deal in my life and always had an okay to mediocre to really poor experience with the tow companies, either because of low quality equipment or less than friendly employees and at times, both. Enter a new day my friends. Today, I had Alpha Towing pick up my Honda Goldwing and tow it to River Road from West Eugene to sell. Where do I begin; At the beginning. The dispatcher I spoke to, Ashley I think, was so incredibly kind, caring and even sympathic to my reason for needing a tow, that I almost forgot I was scheduling a tow and when I did, she not only thanked me for my business, but conveyed her hope that my day would get better. Folks, never in my 68 years have I ever had such a positive experience when calling for a tow, but there is more. So, scheduled the tow and Ashley said they were a bit busy so it would probably be about an hour and then she asked me if that was alright. Once I picked my jaw up off the floor, I told her yes and thanked her. Then, 30 minutes later I get a call from the tow truck driver saying he was here and ready to help me out. 30 minutes, not an hour. So now, practically being in shock, I go outside to meet the driver and another worker and told them what I needed and was ready to help and they very graciously said I did not need to help them because they did not want me to get hurt and that they had it covered, all the while engaging in pleasant conversation. Well, what an understatement because those two guys, and I wish I could remember their names, maneuvered my extremely heavy motorcycle like it was a toy and very cautiously and professionally, loaded my bike and strapped it down perfectly again, while carrying on with their witty conversation. The tow ended up being delivered to a different location than originally scheduled which was significantly shorter in distance, and they did not flench an inch in recalculating the cost of the tow which saved me $40. When it was time for them to leave I thanked them profusely and off they went. And there I stood, smiling, after having to have a vehicle towed, thinking how incredibly satisfying that experience was from inception to completion. I'm telling you this just as some guy that got a tow, that if you use any other towing company in the Eugene area, then you are probably paying about the same that Alpha charges, but I guarantee you that you are not getting the same high quality equipment and professional service that you would have gotten had you used Alpha. I will never use one of the other towing services in Eugene again because I've been spoiled by Alpha's industry leading service. Thanks again Alpha! read more

I cannot say thank you enough to Alpha Towing for the fast, kind and friendly service I received when dealing with a flat tire on a busy road. Not only did Matt Kelly arrive quickly he made sure I could get parked in a safe spot for him to change out the tire. Matt also went above and beyond by offering to follow me to the nearest place to put more air in the spare tire (which he took the time to do) so that I could get to the tire shop safely. Thank you Matt Kelly & Alpha Towing!!! read more

Damaged the front end of my car and towed me even though I was working at the subway I parked at daily and never have problems they said it's because it looked like I walked off the property to have a smoke break I told them read more

We had a locked car with the keys and a wallet inside. Roadside assistance sent us some guy who couldn't get it opened. Took 3 hours for Sate Farm to tell us they can't help and we should find someone local. One call to Alpha, and John was there to help us. He got the car upen very fast! He took our insurance info quick and easy. He was fast, professional, and definitely knows his job. Thank you John! read more

We called to have a customer's truck towed to our shop at 8:36 this morning. Despite the truck being located nearly 20 miles away it was delivered to our lot before 10:00! Responsive, friendly, professional, and efficient from beginning to end! Thank you! read more

I had been waiting for 3 hours for different tow company someone recommended. They would not answer their phone so I could find out when they were coming. I decided to call Alpha. I sent them a few pictures. They came out almost immediately and knew how to fix my problem. The other company showed up minutes before and didn't know what to do to help me.... Alpha did! Thank you so much! I highly recommend them with 5 stars. read more

Alpha towing in Eugene, Oregon. I locked my keys in my car recently and called Alpha towing in Eugene, Oregon to come out and unlock my car. It took less than two minutes and they charged me $91.00!!!! $91.00 for two minutes of labor. What do they charge to tow your car across town? I don't mind saying, I was very upset and angry. I've locked my keys in my car previously in Eugene, the charge was $50. I've called towing companies around town and they all charge $50 to $60. I felt like they were literally stealing money from me. Please, do yourself a favor. If you need a tow truck in Eugene, Oregon, call around and compare prices. You will pay much less and get the exact same service. I've learned a lesson- NEVER deal with Alpha towing and recovery again!! read more

Beyond useless. Called to ask if they could tow a trespassing vehicle off of private property. I got an immediate 'Yes, with 3 days notice, do you want us to send a truck out to give notice'. I said yes, truck came out, and the owner of the vehicles convinced them not to sticker the vehicles. When I called back, talked to the owner, Clay, and asked why, I was told 'we're uncertain about the situation'. When I asked why they didn't call me back or knock on my door to confirm the situation, I got no response. When I told them I'd sign a waiver, they said, "You'd need to get a lawyer to write up some documentation to prove its your property." Even though I told him I already had that documentation. It was clear Clay had made up his mind and wasn't willing to be clear about why. Now if I were the speculating type, I'd say that the drivers that came out knew this guy, as he mentioned he was in the car repair business. But I'm not, so all I have are the facts: Alpha towing said they could do something, then didn't, then failed to follow up with me on why. I called Emerald towing and immediately got what I needed - that I could write my own notice and take a picture of it, sign a waiver, and have the cars towed in 3 days. Clay: A business needs to try very hard to lose my business, and even harder to get a negative review, but you make it seem natural. read more

I needed a tow asap since my brake line broke and called alpha towing, they came out in a very timely manner and delivered my car to the shop before they closed. I was very appreciative of how quickly they were able to respond. It was also reasonably priced. Would recommend this company to anyone needing a tow. read more

Alpha Towing and Recovery - Car being towed - Towing Near Me - Eugene, Oregon

Super grateful for the help from Alpha towing and our driver Rich. We got stranded towing our trailer home along I5. They were able to send out one truck and helped with suggestions for managing our trailer. We were able to make it all the way home in the same day with trailer in tow. Service was great. Rich was easy going, comforting and supportive. If I needed another tow (hopefully not soon) we would request him. read more

I was met by Alpha doing who was sent via my manufacturer's roadside assistance program. The appropriate transporter arrived on scene quickly, and Chase, the driver was friendly helpful, and gave me the assurance that my vehicle would be loaded and transported to Portland with upmost care. I was extremely impressed by the response, service and professionalism, and would not hesitate to recommend and use again if needed... Hopefully not lol! lol. read more

Inefficient service, I waited two hours for them to pick up my car. I do not recommend this company.

Brandon was great! Friendly and fast. Heat a great experience! Way to go Brandon you saved our weekend! Hopefully we won't have to use this service anytime soon but 100% recommend this company read more

Alpha Towing and Recovery - Wonderful service! - Towing Near Me - Eugene, Oregon

Can someone please explain to me why is it that a towing company charges so much to individuals who have there rv and trailers towed by the city, there homes and everything they own with no since of understanding or remorse most are homeless and have no place to go but yet the towing companies take advantage of them they already have mo money and you make it worse for them. read more

Getting towed happens and no one's excited about it. But when you go to pick up your car and the owner (Clayton) is dealing with you is rude spitting chewing tobacco while talking to you, it's just disrespectful. I literally had to call every tow Company in the area to find my vehicle because paperwork was misfiled so the police department didn't know where it was. And all-around was more stressful experience than it ever should have been. I'm just trying to share my honest experience with this company, hopefully they can do better. And to the owner because I know you read all of these reviews I hope you're getting better with your in person customer service. read more

Alpha Towing is amazing! I have had to use them multiple times in both emergency and planned situations. They always show up fast and are so nice. I really appreciate the great customer service from phone call to pick up. Great people work here and they really do what they can to take the stress off you. I've always felt safe and my car has always been returned in perfect condition. read more

Tire went flat on a very busy road with no shoulder. I'm disabled, but was able to get my yellow lab and myself to a driveway and left my car sitting in the road. Cold and getting dark. Scared. Matthew Kelly from Alpha made it there fast and got my dog and me to safety! He got my car home as well as stayed to fill and put my spare tire on. Advised me about tires, tire store hours and made me feel protected. I really needed that kind of attention at that time. Thank you Matthew! read more

Please beware of this dishonest and sketchy business. The owner, Clayton more than doubled the original price he told me. Apparently the $15,000 dollars of overhead a month he informed me about is too much to be fair to the public. Be sure to document the price because Alpha towing will be quick to deceive you. read more

I am a visitor in Eugene from Nevada and called this company and they sent out a truck ASAP. I locked my keys in my car (Toyota Landcruiser) and they could not open it...they stayed with me the whole time and had me call another group who could make a key from my VIN number. I would give them 5-stars but they could not open the doors. They didn't charge me and we're very polite. Highly recommend and they were honest! I would call them again. read more

Had them tow my car to the service station today. They were prompt and polite and I had no problems with them at all. The whole process was as painless as I could hope for read more

Clayton was an absolute pro, he was able to get my lowered car out of the garage on a slanted driveway without scraping a thing. Affordable and showed up on time, even though I had just called, they were able to come straight out. Will be using them again if I need anything towed. read more

I want Clayton to be my best friend. What a great guy. He was extremely helpful and so nice. We are from out of state and broke down on a 100+ degree Saturday. He came to tow us and maintained a great attitude while baking in the heat, even when I felt he should get annoyed with us (lol). Very upbeat person. Great service- far above and beyond what I would have expected from a tow company, or any company. I cannot recommend him enough. Very honest company/owner. If you need a tow, do yourself a favor and call Alpha Towing. Truly exceptional. Superb. You won't regret it. Thanks Clayton! read more

5 stars - Couldn't ask for better service. Jordan was early, texted to give me a heads up, was super friendly, wore a mask the entire time, and was all-around professional and fast. Thanks for helping me out. read more

Dispatch got Rich to me in lightening speed and he did a great job getting my boat on the flatbed and off for repair. Couldn't ask for a better driver or service. Thanks again! read more

Alpha towing is the best. After getting my car keys stolen, they had my car towed to the dealership as quickly as they could. Clayton was super friendly and extremely helpful. I definitely recommended Alpha towing to anyone needing roadside assistance and I will use them again if circumstances permit. read more

Horriable! Towed my car even though I had a parking pass and then they told me I needed to hurry up and get there to get my car and when I got there no one was there and I had to wait another hour because apparently I had no parking pass but that's funny because when I looked at my car I found it right off the bat. Made me late for work and everything. And to top it off they were disrespectful and had a bad attitude about everything. read more

I broke down by the airport yesterday. One call, driver answered and said he would be over in 15mins. Indeed he was. Traded information, agreed in fair price, and off I went in my rental car I arranged because airport was so close. From my car stopping to it being towed was maybe 25mins. They took it to a shop in town safely while I carried on with my day. Thank you Alpha! read more

The BEST experience I've ever had with a towing company. Speedy service, showed compassion and made sure I was safe and had a ride home. Highly recommend! read more

I have been in the tow business and the limousine business and I have never met an owner or company that has more heart then clay and alpha towing and recovery he is help myself and many of my friends at a time when things were at their worst I cannot hand out his card enough until people to call him enough For the person it above who has a problem and and saying that play is dishonest I will tell you for a fact that slanderous and leibel because hes probly one the most honest business people out there and would help anybody in need and that's a fact read more

Thanks Nick for getting to me so quickly!! Company is super professional and warm. I will definitely recommend these guys.

Needed a jump on my battery today and called Alpha Towing. Very pleasant service on the phone, and Clayton arrived far ahead of the estimated time frame. He was very friendly, got it jumped in no time, and gave me a few tips to get everything running smoothly again. Hopefully I won't need help again for a while, but when I do I'll know who to call! read more

So awful! Parked behind MKT of Choice on Franklin while we shopped and ate Subway. Came back and our car was towed. This company charged us $290.00 to get our car immediately after and had a horrible attitude.got an attorney to deal with them, all we could do. read more

Alpha towing has saved myself and numerous other people I know on multiple occasions. The driver who assisted me ( who I later found out was the owner) is professional, courteous, and answered all my questions. From what I've heard around town, that wasn't an isolated incident, it's just how he conducts his business, which is hard to find these days. I will always recommend alpha towing and recovery to anyone who needs help. Day or night they provide 5 star service without the outrageous prices of other tow companies. Small, family oriented, and made me feel like I was important. If you value these traits in a company, use alpha towing! read more

Alpha towing and their team have helped many of our clients over the years. They are a great company and we know when we call them our clients will always be taken care of. read more

Broke down on my way home with my chinchilla in the car and called Alpha. Within 15 minutes they were there and ready to help. I've never broken down before and was nervous it was going to be a big ordeal, but to be honest I don't think it could've gone more smoothly. Great prices and nice service, would certainly use again! read more

The owner of this company is professional, compassionate, and really knows what he's doing. He has come to our rescue on numerous occasions. I would recommend this company to my family and friends. Thank you Alpha Towing. read more