I'm a 49 year old woman with a 7 month old puppy. We went camping incredibly high up in the mountains up past the lake in Dune city, Or. on the day I was to leave I went to move my car a bit and it wouldn't start. Without any previous warning, my battery was done. I contacted my insurance company or which I have full coverage, including comprehensive through Costco powered by American family. After doing a quick search, the representative stated there was no one in network. Oh, I forgot to mention, I only had 10% left on my battery for my phone, which I had mentioned to the representative. She stayed in I could call around and find somebody myself and pay for it myself and send the receipts and they would reimburse me. At which time I reminded her I only had 10% left on my phone. She then asked if I wanted her to close out the case then. I was flabbergasted to make a long story short, after my husband, and I reached out to several places locally, and we're having no luck, my husband called the insurance company back and spoke to a supervisor. They got Lily pad to agree to come help me. What a relief. I was so far away and yet Michael, who works for Lily pad was willing to come help me!!! As it turned out since fellow campers appeared on order elevated hill across from me and I got their attention and was helped. But the point is that Michael was in route to help from 2 hours away when 2 local companies declined ... not caring that I would be stranded up there!!! And I have a whole other beef with that representative for my insurance company!!! Thank you Michael and Lilly Pad Towing!!! read more