AE towing came and towed my truck expertly Brett, my driver was quality and professional Highly recommend read more

AE Collision & Towing - Towing Near Me - Eugene, Oregon

They didn't show up to tow my car after an accident. Car sat in a parking lot for 3 days! 24 hours? NOPE! This towing company was chosen by USAA roadside assistance. I ended up calling AAA! Now all of the repair shops were closed bc it was Saturday. My car is sitting in my driveway. Call AAA! read more

These people are crooks. They prey on people. My car was impounded by them while my car was parked in a very clear and visible visitors parking. They came and towes it at 3 am. Not only that they couldn't even provide pictures of the parking spot. Only that of my vehicle. These people will be reported and I will take further action to get my 315$ back. You guys are not a good business whatsoever read more

One star is too many. Predatory fees and impressively unhelpful staff. I don't know how the owners sleep at night knowing the financial devastation they cause. read more

I would give ZERO stars if that was an option!! State Farm contacted this company to tow our car from our house (as a result of an MVA - caused by other driver) to the autobody shop located aprx 20 mins away. We waited for 2 hrs, missed work, they finally arrived and left at 11:20 am. It did not arrive at the autobody shop until 3 HOURS later. Called to find out what they were doing w/ our car for all of the unaccounted time. They said they got another tow job, so "dropped" it at their tow site to attend to another tow job first. TERRIBLE SERVICE! read more

After having RV problem we call AE and the gal on the phone was great and when the driver came out he was awesome. Great company from the front desk to the driver. read more

AE Collision & Towing - Our RV and tow truck. - Towing Near Me - Eugene, Oregon

Don't use them they lie!!!! I have waited over three hours at the Oakway center now they have told me four different story why they aren't here. read more

Kid from AE Towing just arrived at my office to tow my truck because a lady renting a space at the storage unit across the street said I was in her way. Told them both I was authorized to park where I was parking and he said "move it or I'm hooking up to it". One call to property management and he left. Should probably not act so quickly to a phone call from Karen without doing some research first. Can only imagine what I would be dealing with if a coworker hadn't seen the tow truck. Obviously not a reputable company to deal with. read more

This place has the worst customer service. I called and made an appointment and when I arrived the lady had just stepped out for lunch and now I have to wait another hour in their parking lot Plus they charged me $400 to pick up my Jeep after they towed it from a place that shouldn't have been towed read more

Had a great experience with them. Very responsive and made a bad day better. 100/10 would recommend. Had a very patient tow truck driver, Cory, who really helped me out. read more

Would vote 0 stars if possible, very unhelpful and uncaring staff. Fees are highly targeted, and they are notorious for stealing stuff out of cars they tow (for me it was golf clubs, chargers, glove compartment emptied as well). I would choose the satisfaction of burning this horrible establishment to rubble, over solving world hunger. Police can't even do anything about the cars they rob in the lot behind the building. Every other review is a plant by the business themself. read more

It's embarrassing to need a tow but Jason was so prompt professional and courteous that it weirdly made it an ok and almost fun situation. Highly recommend. read more

We had an issue with our class A RV and our insurance assigned the tow to AE Towing. thankfully we were not in a dangerous spot so I told them to take their time. Mike showed up on time and was kind, professional and highly knowledgeable on large RV towing. he did a great job hooking up our coach and seeing it made it to the shop. I am forever grateful to AE Towing for such a fantastic job and Mike for his kindness and professionalism. read more

Dan and his dispatch team were very friendly and helpful! They went above and beyond to help me in a unique situation. Appreciated all the help! read more

Absolutely will NOT recommend this business! We were given a time frame at 3pm and that time was consistently pushed out. My husband left work to be here, and they still weren't on there way at 7:45pm. We had to leave the car on the street overnight which left it vulnerable to theft and damage. Fortunately the insurance company representative kept us updated. My daughter had an even worse experience with AE Towing several years ago. Never again. Just constant excuses about being busy. read more

DO NOTuse this company, they are predatory and are not operating legally regarding Oregon tow laws. We used this company to tow our kid's car to a shop in March and had no complaints. Unfortunately, the same company later towed her car even though it was unclear that she was parked in a "no parking" zone. She was charged $175 when her and a family member went to pick it up. Her car was towed again this weekend from friends' apartment complex by same company. This time, they initially quoted her $460, then blatantly raised price to $590 simply because she asked why it was more than last time. They violated the law by telling her it was cash only in order to release her car and refusing her documentation of the tow. This company should not be operating. read more

Rude unprofessional customer service. Krystal and Heather were very inappropriate and rude . It is wrong to judge a person when you have no idea what is going on. Have some compassion and respect. It is unprofessional to call an individual sweet heart and several other names. A customer is going to be not nice back with an attitude if they are treated this way. I apologize for my attitude. I do not recommend this company. If you choose this place be ready for terrible customer service read more

For three days, my insurance company called many towing services to help me get my RV towed from Albany to my home in Corvallis. Only AE Collision & Towing would do the job and were able rescue my RV within minutes of being impounded. Plus, they parked it off road on my property exactly where I wanted. They demonstrated amazing skill and tenacious service throughout the process. My wife and I were very pleased with the tow team sent to rescue us. Earl & Masayo F. read more

Truck operator did a fantastic job moving and placing my big pick up exactly where I needed it. Respectful, quick and professional!

I am a 22 year old college student working full time and paying all of my own bills. I was towed by this company 5 days ago, and at the time of tow asked what fees would accumulate daily on top of the initial $340 towing fee (which is already a huge sum for a student to pay themselves) and was told $75 lot fee each day my car was impounded. It is now day five, so the total I was expecting now that I was able to save up the money to get my car should have been $715. I called today to get my car and was quoted at $1,015. When I asked why the charge was so high they told me I had accumulated 7 days of lot fees, so they are charging me for days BEFORE I was even towed, and other mystery charges. Initially I was also told I would be able to pickup the vehicle no problem as I had disclosed the ownership was in my mothers name. Upon challenging the fees they revoked this, and told me the only way I could get my car back now, was if she drove to get it in person. My mother lives in California, and is now being forced to drive 8 hours to pick the car up. I offered to notarize a vehicle release form and they refused this as-well. On top of this they refused to send me signed documentation authorizing the tow, which you are legally required to provide. I have never experienced such predatory towing. Not to mention the folks I spoke with on the phone where so rude and unwilling to give information. I have been towed before and the experience was nothing close to this. They are forcing my mother to drive 16 total hours to retrieve the car, and totally wiping me out financially with lot fees that surpass the number of days my car was impounded. Do not use this company. I had to file a complaint with the Department of Justice Consumer Protection. read more

Can't give a zero, unfortunately. AE Towing is a predatory organization, trolling student housing parking lots looking for expired parking tags...they then tow their vehicle to their "permit" only lot (Which is trash behind a very shabby front of the building that looks vacant) and charge them $315 for the tow AND $75 a day to "store" vehicles on their lot! Ray's Towing, the ONLY towing company to be trusted in this town. AE employees were SO rude, disrespectful, absolutely terrible experience. Avoid if you can... read more

Parked my car in the lot as I'm disabled and walk with a cane, there currently is a snow storm and couldn't walk through the parking lot where I lived. My car was towed in the 15 mins it took for me to walk in my home and have a friend cone out to move my car. It's the day after Christmas, I'm disabled and had to pay 340$ for a 10 minute parking job, after a note was placed on my car advising next time my car would be towed. Due to the circumstances you'd hope people would have more sympathy and compassion. The customer service of office staff was disrespectful and disgusting read more

Hi you are in need of towing services or any type of assistance i highly do not recommend going to this place. I asked a simple question about why my car was towed and the Ladies kicked me out and shut the door in my face. Both ladies yelled at me and the guy who tows cars pushed my boyfriend out the door and threw his keys in his face. I have worked customer service for many years and have never seen employees acts like this rude let alone put there hands on their customers! All over a car that had a parking pass and shouldn't have been towed in the first place. Word for word the towing guys said "I'm going to beat your ass". I also felt somewhat targeted for being Hispanic as they were being incredibly rude from the start. Do not support this business. read more

I was in a car accident earlier this month and had to use AE Towing due to the Eugene police department calling tows trucks due to the location of the accident. The tow truck driver was very pleasant and fast at his job. However, after my vehicle being in their tow yard for less than 48 hours they decided to put a lien on my vehicle. Mind you I spoke with the dispatcher at the yard as well as my significant other to inform them we'd be in later than evening to pay our fee and have it towed home. in the time after we spoke on the phone (around 10-11a) they decided, knowing we were coming, to go ahead and put the lien on my vehicle at 2p. Yes, after my significant other raised significant concern, it was removed, but what I'm wondering is how these crooked individuals trying to screw people knowing they're literally on their way to pay for and get their vehicle? I will honestly say, if i even need towed or recommend a tow company, I will never use or recommend this place. Even with communication with these individuals in ny opinion, they still try to scam whomever they can out of a nice chunk of change. read more

This business its absolutely horrible, probably the worst attitudes i've ever seen at a business. The second we walked in they were rude, they had towed us for no reason and also kicked us out when trying to get our car back. They screamed and cursed at us and even threatened to fight us it was unbelievable. They pushed one of us and called the cops, hands down worst company I've ever dealt with. If i could give no stars i would do not go here they are horrid people. read more

Terrible customer service. Very shady. Whoever answered the phone hung up on me in the middle of the conversation. They waaaay overcharge you to get your car back. They tower my car from my apartment complex at 3am and it was $390 to get it back 7 hrs later. They make you sign a form saying they're not liable for any damage to your car before they will give it back. Zero covid precautions, and extremely aggressive and antagonistic anti-maskers. Without exaggeration, the worst business I have ever had the misfortune of visiting. read more

Passing through on Freeway and our tire blew and our insurance company sent A&E towing to help us. The driver was very friendly and very quick to help us. I highly recommend this company. Their customer service is great. read more

Worst customer service ever. They patrol the streets and take your car the second your time is up and then over charge you for taking your car, AND ITS ONLY CASH, kinda weird if you ask me. The lady yelled at my girlfriend over the phone and threatened to cal the cops on me for "trespassing" while standing in her office even though i hadn't said a single word. They took our vehicle at 1 AM and charged nearly $500 to get it back. Do not go here. Worst place ever. read more

I had decided to do some last meeting shopping and I luckily found a spot in front of the store. This never happens btw. It was a typical crazy Friday and I just wanted to get in and out. Unfortunately when I returned to my BMW it decided it didn't want to go into reverse. Lovely insert instant panic attack. Oh well, I tried Triple A it was going to be three hours and I didn't even want to think how long for my insurance so I tried calling around no other place wanted to do it or where too busy. However from the first call to the girl taking my information to these guys showing up in a hour they were beyond amazing. They were very professional and the price was perfect for paying out of my pocket. I will definitely use them again (knock on wood, I have better luck with my new car) but honestly it's nice to see people that still care about customer service and caring about the customers vehicle and putting care into their work. I will definitely continue to recommend them for anyone that needs a tow to help with their other services. read more

All we needed was a flat travel tire changed. They said they couldn't do it. Yet a good Samaritan finally stopped for us and had it changed in 20 minutes with a regular jack and our spare. Customer service was terrible. Crystal didn't even seem to care. read more

Lived in my complex for over 11 years and had my car towed by this incompetent company. I would absolutely NEVER recommend this company if you need something they are just out to make a buck I have more than enough reason but I will give you a few from this ONE experience. When inside the building Dedra treated us very poorly, telling my elderly father, myself and my infant child to stand outside. When I argued that, I was told to leave premises and threatened to be charged $100 more. My car was towed from a place it's been a staple for 11+ years and now being thrown in the cold with my child because there's "to many people inside"(we all literally had reason to be there despite her uneducated opinion). Dedra was very unprofessional and rude to my family and I, she could do a better job training the older women if she worked on her own professionalism and etiquette. When I received my car back the man who gave my car said "it had trouble going into park, is that normal?" I quickly replied "No actually it's not." And tried to get the attention of my spouse to inspect it. The man said to me "Sure it's not" as if I was lying about it and walked away. I didn't ask for the trouble I was given with my car today and it was incredibly unappreciated and unacceptable for a business. If you need something like a tow or lock out service I would highly recommend SWAT towing for your needs. They are incredibly helpful at SWAT and their customer service is pristine. Hope this helps someone else. read more

Vic was an absolute professional from the moment I talked to him. He was able to get my car hitched up to the tow truck within 5 minutes. If you need a tow call and ask for Vic! read more

My car got towed... yea I'm angry. But the customer service given was just upsetting. The woman working was complaining about being there 5 times that day or cussing in between, being sharp and rude over the phone... understand that the customer just got left with a fat bill that you get paid for while you work. If you don't want so many car releases don't tow cars away, have a day off where you don't have to work. Otherwise do your job that you are paid to do and don't continue ruining people's days being rude and grumpy. Poor service read more

Zero stars wasn't an option so one will have to do. The ladies in the office (specifically the one that answers the phone) are absolutely psycho and disrespectful. They yelled at my boyfriend after they literally MADE ME CRY from yelling at me. They told my boyfriend he was "trespassing" in their only office by standing in the doorway. After dealing with other tow companies in the past, I can confidently say this was the. worst. experience. of my life. you guys suck. read more

They will happily tell you to take them to court while they tell you they did nothing wrong tired explaining to them that they where not talking my wife being deaf seriously he then wanted to confirm that i am listening to him. Not friendly. Very predatory towing company. Take your car to a scrap yard better treatment and service. read more

This company will lie to your insurance if you need roadside assistance. 30 minutes to 1 hour actually means 3 to 4 hours.

When we needed a tow, Alex was there to help in a tough situation. Thanks for going above and beyond to get us out of a difficult spot. You were prompt, professional and above all helpful. I'd recommend their company to anyone in need of towing! read more

I love this tow company. I've had to call for a tow or tire flat service twice in the last 6 months. There's few things worse than having to wait and worry about a tow. But twice now the bright green AE tow truck has rapidly come to the rescue. Kyle, the guy who arrived both times, absolutely could not be nicer. First he called to confirm and let me know when he was 10 minutes away. Both times he has helped with my car he arrived with a positive disposition, and calmly assessed what was needed and then quickly set to work. He is very knowledgeable about the service and tire industry and has excellent advice and recommendations. He even checked the air levels in the other tires! I don't know any other employees at AE because I was lucky enough to get Kyle on both occasions, but if he indicates the level of service for the company, you are in good, safe hands with AR. read more

After waiting and waiting for another company we called AAA back and they sent this company. (We had a friend come get us and take us home to our other car. Then went back to our car on the side of the hwy to meet the truck) Their dispatcher called us and was honest about how long it would take. The truck arrived sooner than they said. When the truck arrived it went down so fast we didn't even catch the drivers name. He knew what he was doing. He knew where he was going. If you need towing service in the Eugene springfield area, call this company. read more

I really wish I could give less than one star. Over this last weekend my daughters car over heated because of water pump giving out. Going through the insurance, they set her up with AE towing. I can not be any more serious when I say this is the most unprofessional companies I have ever worked with. Not only did it take over 2 hours for the driver to arrive, they left 2 teenagers on the side of the freeway in the middle of nowhere. I was out of town but called the company and spoke to crystal. She told me they call every customer and inform them they will have to find a ride ( which they did not do). The more I asked questions of crystal, she then told me it was up to the driver. I asked " so you don't pick people up or is it up to the driver?" She knew she was caught in a lie so hung up on me. Again.... this company left 2 teens on the side of a freeway at 7 pm , getting dark, and when I called was promptly lied to and then hung up on. I have spoke to the insurance company and they have told me an investigation would happen and if found guilty they would drop from their list. I hope no mother has to endure what I had to with dealing with this company. Looking further at their web site , it says the driver will stay with you until someone comes . They won't abandon you. Simply another lie from AE collision. To top off this interaction, with hen I called insurance company, they tried to call to get answers... and were hung up on also. Not a company I would ever recommend or use at any time . Abandoning your customers and then hanging up on them is not how I could expect to be treated read more