The iconic flagship store was a must-do when I visited family in Seattle this weekend. It's located in the downtown area. For parking, you might be able to find street parking but usually it's easier to find a lot that you can park in and walk to the store. I went with the lot which was near The North Face for $10 all day on the weekend. (From there, Nordstrom's is a block from the lot - turn left past The North Face and walk until you reach the next crosswalk - you'll see the window displays for Nordstrom's.) This location is a multi-floor one with a basement/lower level for men's apparel, accessories/makeup/shoes on the ground level, designer clothing on second floor, women's and teen clothing on third, and workout, home, and infant items on the fourth floor. The spa is on the fifth floor, which is only accessible via elevator. Staff were all helpful and friendly. I did look at some items in a collection with Nordstrom's X Off-White and a pair of pants in Chanel, but didn't walk away with anything that day. There is something for everyone in this location, which is great. The men's section was very well stocked, which is a nice contrast where some of the smaller locations have a more curated selection in store and is devoted to more women's apparel. The store does offer parking validation, but it is for $1 off parking. I don't think the lot we parked in accepted the validation, but given that we were in a structure that was $10 all day, that was a decent price compared to other lots. read more

If you're a woman looking for jeans, ask for Madison she's amazing. She knows every brand and every fit.

This is a nicer Nordstrom I've seen - on par with the one downtown Chicago. Lots of high quality brands to choose from over 5 levels, attentive employees, and just overall well organized. read more

Such a bummer because this place just isn't the same as it used to be. In the past you used to have people eager to work with you, give their input and help out in whatever way they can; Nordstrom was famous for this. These days, it's impossible ever to get help here. I just see a lot of standing/walking around and organizing clothes. Here is an example of an unhelpful customer experience which is similar to most times I come here. I walk into the Gucci section (I realize Gucci runs itself here, but same experience throughout the store). I say, "Hi" to the worker who is looking down and texting on his phone next to the register. I walk over to the ties because I need one for dinner that night. The guy is still texting on his phone, and a few minutes later, he yells across to me, "You know you can pull that drawer out if you'd like." I appreciated him letting me know, but just the yelling across the room comes across kind of lazy. There was no one else in the shop area. So I pull the drawer out and I can't decide between two ties. I walk over to the front where he's still texting and I ask him which one he likes better. He sits there is thinking, and kind of just says something like, "Yeah, I mean... they're nice." I clarify that I'm looking for his help on deciding which one to get, but maybe he doesn't get asked this a lot? Usually sales people have some kind of input. Anyway, so he didn't have an opinion on choosing one, so I just picked one and bought it. Then when I was paying, he was asking where I was going, what I was doing with the tie, and what restaurant. I appreciated it, but I would've appreciated if he asked me that while I was looking for the ties and helped me shop for one. I don't know if it's because I was paying at that point and he knew I was a serious customer or maybe he had a really important text that he had to focus on? Who knows, but at that point it was kind of late. I made my decision and I'm running late for my dinner. Can I just pay and go? Why are you talking to me now? Anyway, if it was a one time thing, I wouldn't even mention it, but this is a regular experience for me at the downtown location. So much so, that I felt compelled to write a review on here. I suggest you do your shopping over at the Bravern or Bellevue Square instead. Not to mention the selection at this store is really minimal compared to shops in Bellevue. I give it 2/5 though because the cafes and restaurants are pretty good. read more

One of the favorite places to shop, but I am quite disappointed with the Nordstroms in Washington state. I have previously shopped at Nordstrom in Virginia and Florida, they were great!! The staff is nice, no complaints there but I don't see a variety in the clothing and shoes. Would recommend this place but one thing to keep in mind is that the collection is limited. read more

Nordstrom restaurants are probably one Of the best kept secrets in Town. I dine regularly at the restaurant at South Center. Food is always fresh, beautifully plated and delicious. Not a huge menu which allows the chefs to serve Quality food in all the items. The atmosphere is peaceful and the wait staff are Outstanding. It is great for lunch or dinner and they have a great brunch on weekends. Good food, reasonably priced,great Service. Can't do much better than that! read more

My first memory of shopping at Nordstrom's was when I was in elementary school. I asked my mom for some funky fun printed socks. I remember having the feeling of joy receiving them. I think that positive vibe stuck with me all the way through adulthood hence my loyalty to this family run local company. I was at the fam's house over the holiday and took a photo of my mom's original Nordstrom credit card. Super old school! lol Going to Nordy's is an experience. They've been there for me for many years from back to school shopping, to lunch break nourishment, and first date makeovers. I've been there for celebration shopping sprees and breakup shopping sprees. Nordstrom's has seen me through it all. Almost sounds like a best friend. The store hits all 5 senses. The moment I walk in I notice the familiar interior design, lighting and displays of merchandise. I'll hear the sounds of customers and employees interacting while ordering their caffeinated beverage at Ebar. I'll smell faint scents of perfumes and colognes being tested as I walk through the aisle. I'll grab lunch with friends at Cafe Nordstrom and taste my first bite of their Turkey and Swiss Panini. I'll feel the textures of cotton and polyester while sifting through racks of clothing or trying on boots made of leather or suede. You can tell who's a Nordy's shopper just by eying the silver bag(s) they're carrying. The color of the bag is iconic. Same goes for the yellow anniversary sale bag. Very good marketing. Pre-covid I would take a bus from Pioneer Square to Westlake either during my lunch break or after work. I had a lot of access point options to choose from: The skybridge via Pacific Place, 5th Ave, 6th Ave, Pine or the bus tunnel. Even though I haven't been to their downtown location in a while I continue to shop on their website and in-person at Southcenter. I'm glad I still have a good relationship with Nordy's after all these years. As long as employees continue to have good customer service and leadership has sustainable and inspiring visions and goals, I'll continue to support them. Here's to 2022 and have a Happy New Year! Cheers read more

Nordstrom Downtown Seattle - Department Stores Near Me - Seattle, Washington

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The downtown Seattle Nordstrom location was quite nice. Multi-level, well lit and situated nicely. We were just wandering for the afternoon, not really shopping but enjoyed stopping in nonetheless. There was a bar located inside, which was an interesting surprise. Had it been a little later in the day, maybe we would have sat for a drink. We were approached several times to see if we needed assistance, and everyone was very nice and eager to help. The thing I found comical was going downstairs to the men's department and seeing a beef jerky vending machine! read more

Nordstrom Downtown Seattle - Jerky Vending Machine - Department Stores Near Me - Seattle, Washington

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It's Nordstrom, how can you NOT give it 5 stars? Apparently this is the location that started it all so I'm told. Located smack in the middle of downtown Seattle, it's clean, beautiful and multi level. I didn't want to spend a lot of time here since this trip is short, but I did want to see the original. read more

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I loved my visit to this store! I think Nordstrom is one my favorite stores to begin with, and this location is amazing. Store was sparkling clean and staff was helpful and nice. Bathrooms were so clean. My favorite part was the restaurant. Oh, their chocolate cake!!!! Highly recommended. read more

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Enjoy the high end feeling of Nordstrom the moment I enter the store. We do not have anything like this in Bellingham. Anxiously await visits to Seattle as I find almost everything I have there. read more

It's been awhile since I've went to downtown Seattle. Bae took me around Seattle and so many things have change. New stores and old stores closed down and perhaps relocated. We went to Norse's and I was very pleased, I felt safe and the whole place was section off per brand which was great. Staff were very friendly. read more

This is their flagship headquarters. This store originally found in Seattle at Fourth and Pike at 1901. What a history. If come to Seattle, you need to enjoy their downtown store. The store has wide space to walk on. It also has the connected bridge to the building cross Six Ave to Pacific Place Mall. Down stair is the Westlake light rail station make this store is located at super location of Seattle. The store has good men department. The select is great for men including the men fragrance. They have men design shoe with glitter. The men suit is fashion and great look. They carry very good design of wedding gowns. Good design from front and back. The furniture section has some weird looking chair. I like the modern look of furniture. The baby section is on the top floor. It does carry some stroller for young mom to how off the baby. I think this store is worth for visit due to it is the flagship. read more

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Back when Neiman Marcus was still open, I consistently received poor service. On this adventure, I was shopping for Women Fragrances for my Wife. I'll spare you the details about Neiman Marcus. As for Nordstrom Flagship, I specifically was looking at Creed Fragrances, and decided to shop here after the terrible service at Neiman Marcus. As I approached the Creed section, nobody was there. A woman associate soon asked if she could help me. I informed her I was interested in a few Le Royal Exclusives. She informed me that she didn't work in the department, but would still try to help if she could. I asked to sample White Flowers to confirm that this was the one I was looking to purchase and also to see if the batch number was what I was looking for. I also was looking for a travel size atomizer. She couldn't find any in the drawers so she called the warehouse to see if they had some in the back. They didn't but they said they could order one online and have it shipped. I decided to buy a Flacon of the White Flowers for my Wife and restocked Aventus for myself. The sales associate offered her personal atomizer that she hadn't used yet for free. For someone who didn't even work in the Creed area, she went above and beyond in customer service. Nordstrom, I commend you! read more

Nordstrom Downtown Seattle - White Flowers Le Royal Exclusive. Heavenly and Natural! - Department Stores Near Me - Seattle, Washington

Nordstrom promotes its sustainable practice, Beautycycle, inviting customers and others to bring empty cosmetic containers to their stores for recycling. Believing this claim, I took a bag of containers to the downtown store on Sunday. The associate treated me like a criminal when I asked where I could drop them off. She claimed she'd never heard of such a thing. I suggested she check with a colleague while I pulled up the website with details. She spoke with a manager who reluctantly instructed the associate and me where containers could be dropped, and informed me that I would receive nothing in return. I never asked for anything. So much for customer service and concern for the environment. read more

It's sad to see the decline in Nordstrom's flagship store. I remember visiting it decades ago and being able to expect among their salespeople expertise, elegance, professionalism, and dedication toward their customers. Now it's very hit and miss, with the best quickly moving on, and several of the ones staying lacking. Six weeks before a photo shoot, I ordered custom shirts. I was told they'd take three to four weeks to arrive and no longer. Five weeks later, worried the shirts wouldn't make it in time, I tried to access customer service online. That ended up being a complete waste of time; they can't answer questions themselves, but connect you with the salesperson who in my case was the problem in the first place. I spoke with two more people. They couldn't help me. I had to wait for the salesperson to tell me that he was just about to get in touch with me (weeks late). He said he could send them via express mail. I spent the evening before the shoot washing and ironing shirts, and that's when I realized that some of the order was missing. I showed up without everything I needed. When I called Nordstrom the following day, they told me they left it out of the order because the custom shirt arrived damaged. They generously had given me a refund, I was told, which would come in three to five business days. I'm awaiting a comment from Nordstrom about how terribly sorry they are and how they're going to investigate this problem. Writing that generic response is all that will ever come from it. read more

I would highly advise to never get your makeup done here! I had an appt for 2 people and said specifically it was for an event for my sister and myself. The girl on the phone booked us for an appt with NARS bc she said that was the counter that could achieve the look and the employee would take us from 3-5. We arrive and there was no one there from NARS to do our makeup, so we got directed to 2 diff counters. I asked for a winged eyeliner and red lip. My sister showed a picture of a Smokey eye and they gave her blue shadow to eye brows and an orange/red lip, the manager came over and told her artist to restart bc it looked awful, to which the artist said no. It was SO BAD! Three other employees came over and were like no this is bad we need to fix this but it was too far in the process to correct. Idk how that woman could call herself a makeup artist. My experience was not much better my " winged eyeliner" was eyeliner up the middle of my eye. They definitely do not know how to do event makeup. We came back to the hotel to salvage what we could and correct the rest. We wanted to have a fun experience before the concert and feel good before and it added more time and stress and we looked like clowns. Awful 0/0 read more

I made an appointment to have some suit trousers hemmed. I got there on time, they brought me into a fitting room and said they'd call the guy. After waiting there for half an hour, when other people were helped, I walked out. That's just not how you treat someone especially with an appointment. A lady I passed by was asking if she could help me and I said thank you but I'll take it somewhere else. read more

The flagship store is huge, beautiful & expensive. There was a piano player on the corner. I was surprised to see the Seattle Walk of Fame plaques on front of the store.It's in the mall and near the monorail. It's a very high-end store with more expensive handbags and shoes. read more

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This review pertains to the alterations and pickup department. I've had multiple experiences here where things did not go as they should have given Nordstrom's brand expectations. Now in three separate instances over the course of a year or more I've had bad experiences. Alterations were done in a way that made the item fit worse than the original, communications never happened to let me know that orders were received (and the staff actually chastised me for taking so long to pick up my item weeks later), and most recently I went to pick up alteration items that were guaranteed to be done a week ago only to find out they were never sent away for the work and I have to wait again. These are all not really important issues in the bigger scheme of things of life, but when a store like Nordstrom makes a commitment at the point of sale and then doesn't deliver on it, or staff is rude and wholly disrespectful of the customer's time, then it is something to be aware of. There are other and less expensive places to have alterations done where you won't be fooled by the Nordstrom mystique On the other hand, if you need a great shoe shine with stellar service, take you shoes to them. That family crew will do an amazing job every single time. read more

Nordstrom Downtown Seattle - No pants for this hangar because once again there was a problem in the alterations department. - Department Stores Near Me - Seattle, Washington

I don't usually leave reviews for stores but the service I experienced here was just excellent. I came in to buy new shoes during vacay bc my feet were hurting so much. I'm super pregnant and my feet have swollen to a new size :'( In the women's shoe department, Patrick greeted us immediately and was very friendly. He helped me try on shoes (prego belly stops me from bending down too far) and brought many other options to try. He was sweet, helpful, and went above and beyond for me. Thanks Patrick! Best experience :) read more

It's been several years since I have been to the downtown Seattle location. There is a strong law enforcement presence at all doors to this location. It's obvious these are not private security but off duty police officers. The men's section is located on the lower level. Zegna is the main brand I look at for ties. The staff are very friendly and not pushy. Even though one check out register was crowded, an employee came up to me and asked if I needed assistance. I pointed to the line and he took me to another register to complete my transaction. Thank you for doing this on a rainy and cold day in Seattle. read more

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My Nordstrom gift card for $200 was fraudulently used and Nordstrom said they would not honor it. My birthday gift is now worthless. Why am I responsible when Nordstrom allowed thieves to cash out my gift card? Marcus in Dallas worked hard to help me. Corporate would not honor their error! read more

It's hard to improve on the service when you are at the Downtown Nordstrom but Savannah S. at the Clarins' counter managed to. I called to see if I could by to pick up a sample of Clarins' Santal Face Treatment Oil and she offered to ship it to me! read more

Headquarter Nordstrom! Designer section galore! Beautiful shops with lots of designer handbags. Really nice big perfume section for both men and women. Definitely makes you feel like you are in a super upscale Nordstrom. read more

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Considering this flagship store is the sole retailer open in downtown along with the rack, it's pretty nice to walk around but it's way too expensive and does not offer styles for Petites. A set of pajamas is nearly $120 with no discounts. The associates in the makeup and perfume section are very friendly and willing to work with you to offer there expertise and provide samples which was a breath of fresh air and very kind of them. They have a good selection of all kinds of skin care and perfumes but found nothing to relate to in the clothes section. read more

Nordstrom is my favorite place to shop and the service is always fantastic, BUT if you have garments you want tailored, please know that you are likely to receive botched work. I had a dress shirt tailored here that turned out perfect, and left them with two more with the ask to have the exact same sleeve shortening done. The people measuring you are not the people tailoring your garments, and they will take them far too short and ruin them. I got lucky with my first shirt, but now I am stuck with two $200 dress shirts that are ruined. read more

Please note that review is related to my experience at Nordstrom Rack at Westlake Center 400 Pine Street Seattle, Wa. 98101. My husband and I are in town celebrating our wedding anniversary. We we're literally harassed by a homeless man inside Nordstrom Rack. My husband and I kindly said we didn't carry cash but then he became aggressive walking with close proximity of my husband. We walked towards an employee and asked for help. The employee called for Security on a radio. The man began to use profanity. It was very unpleasant and downright belligerent. I'm had no idea Nordstrom allowed behavior such as harassment and panhandling on their property. We're on vacation so I'm sure we'll never visit that location again. If you decide to visit please carry on pepper spray. read more

Nordstrom Downtown Seattle - Department Stores Near Me - Seattle, Washington

I was helped in the make up department just after the store is open in my sweats and not feeling too good about myself but there they were helping me look better and no pressure on buying any products. I'm proud of you, Nordstrom and your style. read more

Went to the men's shoe dept just now to buy a couple pairs of sneakers . literally one of two dudes in the dept ( one was already being helped ) I watched two employees(guy and a girl) watch me walk around for a good 10 mins while they stood and clicked a pen and talked to each other . Never once asking if I needed anything or greeting . I have a friend on the board and I'm very aware nordstroms isn't doing very well and isn't in a place to literally just letting sales walk right out the door. I'll take my bag of money to another place and spend it there . Also you never know who someone might be ..... read more

It's hard to improve on the service when you are at the Downtown Nordstrom but Nariman Naghib certainly did! The concierge's is absolutely amazing and the service is second to none! Stop by if you're at the downtown store. The staff is so friendly and eager to make your shopping experience better. Another huge win for Nordstrom! Also the server MAC in The Grill was awesome! Great lunch as always! read more

Good morning, I wanted to reach out to express my disappointment and frustration with Nordstrom and the booking system for the Breakfast with Santa. I've attempted to purchase four tickets numerous times over the past two weeks using different mobile devices, browsers and computers all to no avail. I called the number on the site without success. I've walked into Downtown Seattle Nordstrom requesting assistance and was directed to an email address. The person I corresponded with via email just sent me notifications that there were openings and dismissed my issue that the site would not allow me to make the purchase. Even today when I go online and select the open date and time I receive a notification the selection is no longer available even though if I refresh the availability page the selections shows as available. I am disappointed with this entire experience and am surprised to run into this with Nordstrom. I know your company prides itself on high quality customer service and this was far from that. read more

DEBBIE MEADER in Cosmetics was a pleasure to work with. She helped us pick out the perfect gift for our mother's birthday. If you are shopping in the Make Up department ask for DEBBIE MEADER. She fully lives up to the Nordstrom standard of customer serivce. Thank you DEBBIE for all of the help last night! read more

The most amazing customer service anywhere. If you want to experience true elegance in service, this Nordstrom can't be beat. It's the flagship and everyone who works there is a pro who will make you feel like you are the most important person. Ari in concierge made our day. My friend and I had a wonderful shopping afternoon but wanted to do more sightseeing. He brought us our purchases directly from the store. He saved the day! We never want to shop anywhere else. This is why this store exists. It's a tradition of value and service above and beyond. It is the heart of Seattle. Long live Nordstrom! read more

Will think twice before ordering from Nordstrom online again. Ordered a traveling sunblock set on 6/10 for an upcoming trip only to realize i clicked the wrong mailing address ( previous address). I called within minutes to rectify the issue and the customer rep said he has made the changes and it was no problem. On the 17th when it was marked to be arriving I saw that the package was marked as intercepted. I called the service rep only to discover Nordstrom didn't make the changes to the address to the carrier until the 14th or 15Th. Why no one knows. Once I was transfer to the supervisor the lady was very unhelpful and said they have a new system ( shipping?) and that maybe a hiccup occurred but again she didn't seem very concerned. Now it's the 21st and still no package nor update about its arrival. I called Nordstrom again and the service rep said they don't know when it will arrive. I asked them to cancel and she said she can't as it was shipped but might be returned to them as sender then reshipped back to me. What kinda circus is this? Never had issues w Nordstrom but now they are terrible read more

Nordstrom is my favorite place to shop. ‍‍Customer service and outstanding quality I wish John Nordstrom would open a Faanion and Cafe downtown Bellingham on Cornwall. The old vacant building would suit us wellBellingham misses Nordstrom and holiday shoppers here would be so happy with a piano player and a fancy elevator. I can not wait to pay off my Nordstrom Card and buy gift cards from you. Your Cafe and service Salute. Sincerely Susie and Taylor Kinney. Miyagi FrancoJames Franco Suzanne Dupont and Le on. read more

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Any Nordstrom lover would be so pleased to visit this store. Store 1. The First Nordstrom. How cool?! The store is in a great location, right by the monorail, and its clean and bright. A happy place to be/shop. It is also the largest Nordstrom I have ever been to, and has pretty stellar service. My friends and I spent several hours here shopping our hearts out, starting in the shoe department. The lovely gal helping us out was so kind and accommodating. She didn't hesitate to bring me any styles/sizes, and was honest when I asked what she thought. I didn't feel like she was just trying to make a sale and she really wanted to make me happy. I didn't have to leave the couch between trying on and purchasing. I left the department feeling very special and happy to have purchased a beautiful pair of Louboutin's. Same story in the handbag department. We had them unlock so many different bags for us, with no real promise of purchasing, but the gal still happily helped us out. My companion ended up falling in love with a Louboutin bag and her purchase story was the same. The gal was pleasant and super helpful. The clothing department didn't have the same hands-on service, as we did not have a personal styling appointment, but the fitting room attendant was patient with the 6468543213 items going in/out of the room and unlocking the door 312354 times when we locked ourselves out. We had such a great shopping experience here, and while Nordstrom in any state is always a go-to for me, this particular store wins the prize for best ever selection and service. Thanks Nordy! read more

This's an overdue review for my experience in 9/2021. Cristina T. who works on the MAC Cosmetics section was friendly, knowledgeable and super helpful. Kudos to Nordstrom for having some fine staffs and Cristina made my experience a great one. read more

Nordstrom Downtown Seattle - A nice shopping experience. - Department Stores Near Me - Seattle, Washington

Amazing service in the cosmetics department by Franky and others. Came in with my friend to get some mascara from the Lancome counter and also made purchases from Yves Saint Laurent. Franky showed me a few tips and also offered to give some free classes. He told me about a make-up class they were offering for free when I mentioned I suck at eyeshadows which was really sweet, no judgement given at all. Also, great customer service in the perfume department, but I don't recall his name. He showed me a few other perfumes that were new to me and had patience as my friend and I went through a few testers. The only thing I don't like about this Nordie's is the location as getting to downtown can bite. This flagship store is laid out very nicely and love the organization. The ladies room is kept clean and has a nice lounge. read more

I have been a Nordstrom shopper since it was called Nordstrom Best. For those of you who don't know Nordstrom history, that is a long time. What a difference time makes. I remember a time (many of them, actually) where you could expect a certain level of service from Nordstom, but that certainly isn't the case today. A couple of weeks ago I decided to order a few things online. It should have been a snap considering I knew what I wanted and that I would be ordering the Nordstrom brand. The order consisted of Nordstrom labeled shirts, one belt and a package of Nordstrom t-shirts, all to be picked up by me at the Downtown Seattle store. A few days later I was informed that they were canceling the order for the t-shirts because they weren't available at the Seattle store, so I wondered why they couldn't just bring them in from another of their local stores. They also informed me that they wouldn't be refunding my money but would give me a store credit. How thoughtful of them... Then I was informed via email that the rest of the order would come in separately and that if I didn't pick each order up within two days, that it would be restocked, and another store credit would be issued. When I looked at the estimated arrival time for each item, it was clear that if I wanted the items that I would have to make three separate trips to the store to pick them up. When I chatted online with a Nordstrom rep about the issue, she told me that it wasn't her job to coordinate the order or fix the problem. She was just there to chat and apparently offer an obviously scripted and hollow apologize, repeatedly. When I was notified of the arrival of the belt, I called the number which was carefully hidden in the email, twice. Both times I got to listen to an automated attendant before being put on hold just to have the call disconnected, both times. I then called the store directly. After waiting on hold for a few minutes, the operator was pleasant and connected me with the pick-up desk who then informed me that the computer was down, and they couldn't help me. I believe that it was and that he wanted to help me, because I could hear the frustration in his voice. But then I was summarily dismissed and told I would have to call back when the system was up. Conversely, on the same day I placed the order with Nordstrom, I ordered two pairs of trousers from a men's clothing manufacturer online. They both needed to be hemmed. I received both within one week, they fit well, and the hem turned out fine. This 2-Star review is a gift. The second star is only for the sake of nostalgia on my part. Honestly, this bums me out because I grew up shopping at Nordstrom. When I was a young adult and didn't think that I could afford to shop there, a salesman in men's suits at the Southcenter Store talked me into buying a pair of JB Britches. They looked good and wore well. He taught me the virtues of buying a few excellent quality items that would look good for a long time and could be the basis for a professional wardrobe. I shopped with him for over 20 years until he retired. It is so unfortunate that what was once known as the "Nordstrom way" has gone by the sidelines. read more