I always have a great experience at Chanel at Nordstrom Downtown. The sales associates here are fantastic and truly take care of their clients. They consistently treat me so well and always show so much love and attention to my dog, which I genuinely appreciate. They are proactive about texting me when bags come in, giving me a heads up ahead of triple point days, and prioritizing items on my wishlist. That level of attentiveness makes shopping here feel personal and seamless. Parking downtown can be a bit of a pain, so I highly recommend using your Nordstrom rewards on valet. It makes the experience much easier and stress free. Between the service and the relationships the team builds with their clients, this is absolutely my go to Chanel location. read more

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This a review to the perfume and make up department . I went in on family day to have my worse horror expirience ever! I was not helped on time , helped by the laziest worker , She was making a huge deal to give me a sample . I was with my toddler . They need training and practice . I also waited for a while . I had to call for attention . They were ignoring or being racist . It's the worse !!!! I've seen .:( This was on dec 5.2025. Around 11am . read more

Evelyn really understands my taste -- she knows I love unique colors, so she helped me find a beautiful hobo bag in pink and purple tones. I'm someone who usually just shops without doing much research, but she was incredibly patient and kind throughout the whole process. She truly made me feel welcome and at home, even while I was traveling read more

Chanel - Chanel Fashion Advisor - Accessories Near Me - Seattle, Washington

This might be my favorite Chanel store, and I have been to many, including London, Chicago, and multiple in NYC. That's largely due to Ryan, who was so friendly and helpful and just absolutely amazing. Unlike a lot of Chanel stores, here I felt like someone was able to help me right away every time I dropped by even without an appointment (eg Ryan) and was super patient with me without rushing me. I also thought the selection was great - they had lots of bags I hadn't seen at other boutiques as well as belts and jewelry. I'll note the beauty section on the same floor (first) and the shoe selection upstairs on the second floor were also fabulous and had much more in terms of options than I typically see. Highly recommend and thank you so much again to Ryan for making shopping here so fun! read more

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The Service was exceptional. Both the reps were attentive and supportive of my needs. The selection was great. It is located in Nordstrom so I was going back and forth until finally settling on a beautiful Chanel Bag. It's Chanel so $$$$. Now Seattle taxes yikes! You can definitely save on taxes buying in another state or country. read more

Thank you Evelyn for amazing experience at Chanel. She was so genuine and nice helping me to get my first Chanel purchase. One time we were told by security that they dont carry any earrings so we left without even entering store because we though why to waste everybody time. I think sometimes security & judging reps are scaring people to come in. Month later me and my husband we went again and this time we were promptly greeted by Evelyn and she welcomed us to the store. She help me to find Christmas gift that I love. I am so happy with my first Chanel earrings and matching Brooch. Looks so elegant and I use it all the time now. Thank you Evelyn you are the sweetest! Girls ASK for Evelyn she will help you out! read more

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Located inside the flagship Nordstrom store in downtown Seattle, the shop is broken into 2 spaces - purses, accessories, and small leather goods are on the ground level floor and ready to wear is on an upper floor of the store. It looks like you could make an appointment as there was a separate line for appointments and there was a walk-in. Because it wasn't busy when I went in, I walked in and was assigned an SA who was available. She was pleasant and allowed me to browse on my own for the most part. The purses and accessories were a little scarce, but at the time, they were in between collections and it's likely they were going to be restocking in the next couple of weeks after I left. Clothing was a little better stocked when I went upstairs. I did look at a pair of tuxedo trousers and they were beautifully made. I did end up walking away to think about it since they were very pricey. But the staff upstairs were very friendly and helpful. In terms of parking, you will want to find a lot as it is a challenge to find street parking. I found a lot a block up from Nordstrom's and we walked to the store. read more

5 stars for Evelyn!! She is awesome. I bought some pieces from her after my 2nd visit to this boutique. She is great, very genuine and honest. Very helpful when you are asking about some pieces you see online but maybe different in person. read more

Stephanie was helpful and very patient while we looked around the store. I thought she was very professional helping with our purchase and helped also register our bag warranty online. read more

I bought couple things from Sahar. She is so friendly and helpful. She is so fast at responding to my text, even though I am not a VIP at this boutique... it's such a pleasant feeling to shop with an SA who actually cares and appropriate your business! read more

If you are able, ask for Sahar at this location to help you! I purchased my first Chanel bag from her today and I couldn't be happier. I traveled all the way from Portland to see a specific bag I've been wanting and she was waiting for me to purchase it. I felt so welcomed and didn't experience pressure to buy like I do at a lot of luxury stores. She let me walk around and try on everything until I was content with my decision. I would absolutely make that 3 hour drive up again to see her! read more

Chanel - My Coco Mini Handle - Accessories Near Me - Seattle, Washington

Called Chanel at downtown Nordstrom yesterday to ask if they could do restoration work on my Chanel tote. The sales rep who answered said he was unsure but would call me back by EOD yesterday. I did not hear back and had to call back today. The other rep, Andre, was able to answer my question and told me to bring it in. Why couldn't this have been communicated over the phone yesterday? The lack of follow up also reflects poorly on their guest service. read more

I'm basing this review on an incident that happened to a friend which I witnessed personally. Details of the incident are attached to the photo included with this review. To cut a long story short, her siblings bought her a Chanel metallic bag for her 40th. All transactions happened over the phone as they live overseas. After wearing the bag for 1 hour, my friend Ghada noticed that the edges were chipped so she visited Nordstrom Seattle and they refused to exchange the item, refund it or even try to fix it! I was actually present with Ghada when she visited Nordstrom Seattle for the second time and witnessed how unprofessional and offensive the store manager was! Imagine a store manager telling a customer "You are not disclosing what really happened" !!!! And when I tried to reiterate her sentiments because Nordstrom was becoming extremely defensive the manager literally tells me that she is talking to Ghada and I should stay out if it...twice! Maybe if I wasn't veiled she would act differently. I wonder if any other veiled women/minorities faced this! After this horrible incident, we headed to Neiman Marcus and had such a different customer experience...we wanted to understand what their process would be like. Chanel @ Neiman Marcus told us the following regarding their store: 1) All goods purchased at their store have a 1 year guarantee to be fixed for free. Items will not be fixed after 5 years from purchase date 2) In case of any damage, the item is sent to Chanel to assess whether or not it can be fixed and how much the cost is (if any) because, and I'm quoting Neiman Marcus here, "they are not the leather experts". They don't describe items over the phone or send pictures of the product. The actual item needs to be inspected thoroughly and this process takes about 6 weeks. 3) Even though the item was not bought from their store and there were other customers to serve at the time we arrived, the sale representative took the time to explain everything to us and was very warm and welcoming. Now, on he other hand, what Nordstrom has to offer.. 1) No warranty 2) No clear process for handling damages. They apparently DESCRIBED what had happened to Chanel within 20 minutes and claim that Chanel said the item is not fixable. 3) Extremely offensive and unhelpful staff Before you make a hefty investment, I would do my research thoroughly...not just about the product but about what warranties/post sale services have to offer. I'm taking my future business to Neiman Marcus and no longer wish to deal with Nordstrom. How rude and unprofessional to say the least! read more

Chanel - Accessories Near Me - Seattle, Washington

My friend gave me Sahars contact for the first time and I was impressed with the superb customer service Sahar provided. She is always at her best. Extremely responsive. She also takes her time to ask me what kind of style I like, the color and made sure it's something I will use long-term to fit with my lifestyle which I appreciate. She's a very sweet and thoughtful SA. I am also impressed that never once was she pushy to sale and item to get commission but instead, she wanted to sell Chanel products to me because it's something she wants me to appreciate. If you want a person that's patience, honest, sweet and kind, then Sahar is your go to person! read more

Came here with friend on Wednesday(27/03/19) around 7pm, Asian lady asked if we needed help, we said nope just looking around then she was rolling her eyes and looked at us like we wouldn't buy anything. Very very bad attitude. If we couldn't buy the bags, we wouldn't check it out ok! Anyway we'll get it at another store not here. I don't recommend anyone coming here. Very insulting kind of customer service. read more

I took my mom here to look at handbags. They had a variety of the classics as well as current limited edition seasonal styles. Frandi was the one assisting us that day and did an amazing job at answering all of our questions and was very knowledgeable about each handbag and the current line being offered. She was patient and kind. She was honest in giving feedback about each bag and wasn't pushy in sales. The store is bright and clean. I wish you could see all the items they have on hand however display space is limited so having an associate who is attentive and listening to what you want is helpful so that they can pull inventory that isn't displayed. We had a great experience and each walked out with a new handbag that day. read more

Chanel - Swoon over the showroom - Accessories Near Me - Seattle, Washington

Visited this store and sadly have to echo the customer service issues that others are mentioning. SA's are unfriendly-- they make you feel like Julia Roberts shopping pre-glow-up in Pretty Woman! But seriously, they made it very clear they weren't interested unless I was ready to order something right that minute. Something I hadn't seen or held in person, that is, because they have very few bags in store (exclusivity, remember-- you're *lucky to get the chance to buy one of these bags! Eye roll). If you're considering spending that amount of money, the customer service should be excellent. And it's simply not at this location. read more

Visited this shop today...one employee and very bitter woman...wife turned off instantly hour later she still talking about it...was going to surprise her with a purchase. Ruined by ugly employee.... read more

I had a terrible experience at the Chanel in Vancouver (Holt Renfrew). I purchased a Chanel bag there, and they somehow ran out of boxes. Instead of making it right, they wanted me to contact Chanel stores to get a box to protect my outrageously priced bag. With the amount I spent, I expect them to provide a high level of service and find me a box or ship it to me when it finally does come in. Instead, the sales associate wrote a note on my receipt and told me to go to a Chanel store and show them that. Seriously? Usually money= service, isn't that the point of spending a bazillion dollars on a handbag? Apparently, it isn't. But that is the point of Nordstrom. I called Nordstrom and explained my problem, I literally just needed a box for my bag. They were happy to give me a box. They were so friendly and really redeemed Chanel as a brand for me. Thank you Kirsten! read more

Love this chanel. The women are so sweet. Ask for Cindy. She goes above and beyond for you. This is in the lower level of nordstrom. Handbags and accessories are on the first floor. Second floor is clothing. Hands down- I love the ladies in here. read more

Honestly - I'm a Seattle native living in France, I shouldn't be surprised perhaps - but called to inquire about a product I want to purchase, a Stephanie answered the phone, and I felt she was cold and rude. Not the customer service one would expect. Love the brand, but this experience was a major turn off. My customer experience interactions have been way more pleasant with LV and in France itself, which is surprising. read more

I was looking for a mini vanity back in Dec 2021 and my friend referred me to Sahar. I was hesitant to text because NO ONE at this location ever replies back to me since I am not an "elite client", however Sahar responded with different mini bags they had in stock. Not only that she was patience with me answering all my questions and sending me pictures, I had a great first time experience with Sahar when I first met her at the boutique. Sahar's professionalism is beyond amazing whether it's a small bag, SLG, or a big purchase she treated me with kindness, respect, and best of all she gave me her full attention. She didn't make me feel rushed or being too pushy. Every time I texted her for an item, she replies right away which is hard to find now a day without a doubt. If it's not for Sahar, I would never in a million years buy from Chanel Nordstrom (Seattle, WA). Highly recommended SA and one of the best I have experienced. read more

The customer service is terrible! I went in looking for a bag I had in mind. I asked one of the associates if she could help me find it and her answered was "I sold it yesterday and won't have the bag any longer". I told her it was okay, instead I asked her if she could help me find something similar to that style and she responded back with a " I told you I sold out and don't have that bag" so I politely told her I that I said to show me something SIMILAR! Or to show me something different. She looked annoyed so I just told her to forget about it that I could just look for it in Portland because they tend to help out customers more and are friendlier:) read more

I've been to quite a few Chanel boutiques and I must say that customer service here went above and beyond my expectations. This Chanel boutique is located on the first floor of Nordstrom alongside other luxury brands such as Celine, Gucci and Fendi just to name a few. Let me preface this review by saying that I went in on a Friday early evening accompanied by my husband and our 2 kids (almost 2 year old daughter and 2.5 month old son). Chanel isn't exactly a kid-friendly place but I really wanted to see their jewelry and the Boy Bags they had in-stock. We had baby boy in the stroller and he was asleep (thank goodness) but our daughter was nowhere near tired. She started off calm and followed me around as I checked the display cases one by one. Soon enough she got comfortable and ran around but the sales associate who was helping me didn't even flinch. In fact, he and his colleague were all smiles and even tried talking to my daughter. I was thoroughly impressed with their patience and understanding. Marc (or Mark?) was the one who helped me. He answered all of my questions with a positive attitude and a very friendly demeanor. He also pulled out some beautiful Boy Bags for me to try as I was unsure of the size I wanted. I had specific leathers and colors in mind but they had none in-stock. He did, however, look up next season's release to provide me with what's upcoming in their boutique. I left my name and number and he promised to send me detailed pics of a particular style I am interested in. I was back and forth on a particular pearl necklace as I was truly hoping for a new pair of gold earrings. In the end, I got the necklace and Marc also suggested that he could activate my Triple Points Day (if I wanted to use my Nordstrom card) so, of course, I said yes. Outstanding experience from the moment we walked in to Chanel to the moment we got back to the hotel to admire my new Chanel piece. If I am ever back in Seattle I will certainly return to this boutique. I must say that they had quite an inventory of handbags - classics and exotics. I was surprised to see everything they had available. read more

Cindy is amazing! I certainly trust her with my Chanel needs. The first time I met her, she spent a good amount of time just telling me the stories behind the class flap design and help me pick out the exact sizes I need for the classic flap and reissue. That's dedication. Overall, the sales team here are top notch when it comes to customer service. I live in Portland. But I would rather drive 3 hours to the Seattle store for my Chanel bags instead of going to the Portland store. That's how good my experiences have been with Cindy and this location. When you purchase a Chanel, your experience is extremely important. read more

I placed and online order from the Chanel...it was cancelled from a zip code issue...called and got that fixed and was told they would reenter my order. guess what sent the wrong product on the order that they entered..double checked my original order it was correct. Now they won't exchange it for the right one because it has been over 14 days...took 5 to show up! Brand new sealed product too. Premium Price and substandard service! read more

Do not buy a Chanel bag at Nordstrom Seattle.My brother and Sister recently purchased a Chanel bag from Nordstrom Downtown Seattle over the phone for my birthday.I regret to say that after being worn for just 1 hour I noticed scuffs on the bag ! The SA,Chanel manager and store manager were unhelpful and downright mean.They offered no customer support or understanding. Never ever expected Nordstrom to react this way! Do your research and be careful. read more

Actually, this store has a great collection of bags. And bags are never out of stock. And always have classic bags. Not like other Chanel stores. read more

I went to the store early this week, it was almost closing time. I spoke with a salewoman, Stephanie who showed me a few bags which weren't what I was looking for. At the end, she gave me a business card. I did texted her later that night and had a quick response which I appreciate. Next day, my husband checked a few stores like Neiman Marcus & other Chanel store and found a few available bags there. But it was easier for us to get it here in Seattle. So I texted her the photos that staff at the other stores sent to us to see if they were available here. I got a very shocking response. She accused the photos were taken at her boutique by someone worked at her store. She "defer" that person to be out of the profession. And she insisted that she showed me one of the bags here when we met which wasn't true. I took a couple photos of the bags that she showed me, none of them was the one that I texted her. I was in shocked. Do I have rights as a customer to shop around? And I thought that I was trying to do some business with her here. It really bothered me. I think it is outrageous to get this type of customer service. I got my bag at elsewhere and was very happy with their service although I had to drive 3-4 hours to shop. I won't come back to this store again. read more