My daughter had outgrown size 10s, so I called around and found one pair of size 11s here. My daughter had their heart set on silver, so I specifically told the two sales employees present that I might need to return them if I couldn't talk my daughter into gold. They promised (literally said, "I promise") that I could do so. They also offered a pair of silver that were consigned and badly used. I knew my daughter would not want used ones and politely declined. I took them home, and my daughter tried them on - too small. They didn't even fit on her foot. Okay, no problem, right? I will return them. So I went to return them, where the salesperson repeatedly inspected the soles ("You sure you didn't wear them outside?" No, in fact, my friend was over with her little one who was going to inherit my daughter's old shoes, and when these didn't fit, both the kids were crying; it was awful, not even on the foot and of course not outside the house....) They're bright white soles. If you wear them just ten feet outside the door, they'll be completely grey. They're still completely white. There was no way these shoes had remotely been worn outside. Then they decided there was a "grease stain" on the side of one shoe. I said huh? We didn't even notice it. I did tell the sales person that we did notice that the shoes had no cardboard or tissue paper stuffing, and no tissue paper wrapping them either, when we opened them at home. The sales person backtracked, saying, "Well it could have been a defect or from someone else. I'm not blaming you..." and yet - she refused to return them. She instead offered to consign them to the store. What?! The store profited off the sale, and now they want me to sell them at a steep discount and have the store profit again?! I said no. Honestly at that point it felt like this whole thing was very fishy. She then called the owner, who said they would take them for store credit. No way! I do not want to buy anything else from that store and take the risk that there will be something the sales person admits could just have been a defect but still not return them. What is clear to me is that someone else bought those shoes and returned them, and the store didn't notice the issue - or they were tried on and not purchased but always defective. Either way, I have learned that 1) this store will not stand behind its merchandise, so BUYER BEWARE: inspect everything you buy from this store; do not assume a new box of shoes is actually that even if you specifically confirm they're new because your kid won't wear the used ones. 2) Either they were lying when they said it could be a defect or they were not blaming me, or they refuse to take back products that were not damaged by me. Either is pretty upsetting. Especially after I even shared a personal story with them, it was particularly offensive. I do not recommend this store. It's been ten years since I last wrote a yelp review; you can see this has really upset me. read more
