Update: thank you, Peter, Laura and Jenny for everything that you've done for me. You have heard my voice and created a safe place to claim for me to receive the best possible treatment from your department store. I feel that because of your actions in this matter you gave back to me, and allowed me to receive the respect that I deserve. If it wasn't for the three of you, I would have still been trying to figure out exactly the best way to correct a horrible situation. I never would've thought that an employee who has been with a Company for over 30 years would lie to a customer, let alone especially everything I've had to go through to get to this point in my life. Facing cancer is one of the most hardest things. read more

Oh my, did I find a deodorant that I simply fell in love with at Nordstroms! I have been dabbling in different colognes and deodorants... brands I would not normally purchase and I got a brand of deodorant I simply fell in love with that I got here. Terre D'Hermes is the name of the brand of the deodorant I purchased. It's a bit more expensive than what I am used to paying but this made all the more fun and enjoyable trying out something new. The deodorant rolls on so amazingly soft. It is just so silky while applying it. And the fragrance is nice and musky. If a guy just wants a hint of cologne and nothing too strong then just applying this would be all that you would need. Of course this product comes from France... still holding down as being the perfume capital of the world it's no wonder why this deodorant is so amazing. read more

Nordstrom Downtown Seattle - Opening up my Terre D'Hermes for the first time! - Department Stores Near Me - Seattle, Washington

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Horrific Outsourced Customer and Delivery Services This is not your mother or grandmother's Nordstrom. I found out today that Nordstrom outsources customer service to a private company now. They also use AI as a prerequisite screening tool. Just repeat the words 'customer service' 3-4 X's and they'll connect you to the outsourced employee. In addition, they use a company called 'On Trac' and their delivery people use their private mobile phones at condos with secure entry and not the call box so we're unable to buzz them in. Issue: I ordered a pair of earrings from Nordstrom online a few days ago. For two days in a row, I received a call from mail-delivery service 'On-Trac' that is used by Nordstrom for deliveries. I live in an urban condo and the driver must use the call-box in order to reach me so I can let them into the lobby. This is never an issue for Amazon but is consistently an issue for Nordstrom. I relayed this to the man who called me several times but he did not speak English in order to follow my directions. I called Nordstrom customer service and it was a real hell-hole as to service. After a lost connection with one representative, I called a second time and was put on hold for long periods of time. I finally told the woman to have the package re-routed to the downtown store or cancel it for me. She stated that she would email me when she resolved it and it's 24 hours later and I've never heard back from her. This is definitely not the Nordstrom of the past as to customer service or for package delivery. On-Trac is one of the poorest delivery services I've ever dealt with. They asked for a 'code' to get into the condo building, which is impossible, as the owner has to buzz all deliveries and people into the complex as a safety regiment. As a result of a second call from a private cell-phone again today from 'On Trac', the same man called and again did not understand that he needs to use a call box. After he left, I called customer service again to cancel the order as this experience has been a living hell. I realize that a new generation of Nordstrom men have taken over management but it's sad to see the downfall from one of the last old-school department stores left. read more

I was offered help by many associates and was sold on a Jo Malone cologne. I had no intention of even making a purchase! Fragrance dept. was amazing and I left with lots of goodies. I was traveling, so I was even able to politely ask for my things to be held for me at concierge while I shopped! It was a ten-out-of-ten experience all around! read more

Your restrooms are not clean and extremely dilapidated. In the men's restroom stall that I entered you can clearly see inside the stall next to you. Nordstrom, this is your number #1 store and it's a shame that you let this gem fall the way it has!! Very sad and shameful! read more

Nordstrom Downtown Seattle - Nordstrom men's restroom stall with a hole!!! - Department Stores Near Me - Seattle, Washington

Customer service is always on point at this location. Especially Lenny at the men's fragrances counter.

Wow so much energy here! Love holiday at the downtown Seattle Nordstrom!! So fun. Lots of goodies to finish up the wishlists and your wishlist too! read more

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If you needed to shop at a Nordstrom this would be the one. Has everything and multiple designer boutique stores and lots of inventory. All the staff are very nice, though I was a little saddened as it did not seem too busy and I felt bad for the staff having to stand around last time I was there. I hope the city can somehow figure out how to make the mall a more attractive area to come to lest it dies forever. The men's section could really use a make over. It's pretty funny though that it's jammed in the basement level with a dilapidated acoustical ceiling and super cold lighting. read more

Nordstrom Downtown Seattle - Department Stores Near Me - Seattle, Washington

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This review is specifically about the designer shoe section. I've given this store about four chances, thinking maybe it was just me -- but this time, every limit of rudeness and disrespect was crossed. I came in to buy a few Chanel and YSL heels for my birthday and was directed to an older man in this section by the manager. From the start, he seemed frustrated and irritated to be helping me. He brought out the wrong shoe in the wrong size, and when I politely asked him to bring what I'd actually requested -- or the closest available size if it was out of stock -- he started yelling at me. This time, I decided not to stay quiet. I told him I no longer wanted the shoe and that I didn't appreciate his tone. His response? "I'm just trying to help you." Meanwhile, the manager who had directed me to him stood there and did absolutely nothing. As someone who loves and regularly buys designer shoes, it's genuinely disappointing that I will never set foot in this store again. They ruined my birthday shopping and my entire day off. If I'm prepared to spend $1,500 on a single pair of shoes, the very least I expect is a baseline of respect. I'll also be looking into how to file a formal complaint, because this felt like more than just bad service -- it felt like I was treated this way because of my race. read more

We took an ambitious family trip to Seattle last weekend, and in the chaos of departure, our two-year-old traveled barefoot, and we didn't pack him a single pair of shoes. My husband also left his dress pants--which he'd planned to wear to dinner our first night--hanging in our bedroom. Thankfully, our early evening plans took us right past Nordstrom, and we stopped in to get some pants and shoes. There was a robust children's shoe department, and we found some cool New Balance sneakers for our barefoot boy. His older brother also found shoes that he wanted, and it took some real finesse to deny him while also avoiding a scene. We moved downstairs to the men's department, where the kids did get a little loopy chasing each other around the racks, then wrestling in the dressing area. My husband was able to find what he needed, though, a nice pair of gray slacks that worked better than the suit pants he had planned to bring from home. Service was great in both departments. The guy in men's helped my husband shop while I dealt with the kids, showing him a couple high-end options then bringing him the more reasonable but still very nice pair he settled on, in two different sizes. We paid $10 for expedited tailoring and the pants were hemmed but apparently hard to locate when he went to pick them up a couple hours later. There was some confusion about where they were in the building, and he had to wait around while they figured it out. It all worked out in the end, though. Our son got shoes for the trip, my husband wore pants to dinner, and we brought home a couple of souvenirs from Seattle's flagship Nordstrom. read more

Love this Nordstrom but mostly just for all the great boutiques it has! I was very impressed by the Chanel handbags on the first floor, the Chanel makeup/skincare/beauty selection also on the first floor, and the Chanel shoes on the second floor. All had a far greater assortment than what I am used to at other Chanel boutiques and stores, with the added bonus that the employees were so much more friendly, helpful and responsive (huge shout out to Ryan for his help with the Chanel handbags, Brittany with the Chanel makeup and skincare, and Maxwell with Chanel shoes). The denim and clothing selection however were not as well stocked as I would've expected. No 7 or Hudson jeans and of the brands they did have, the selection was very limited. Other designers also seemed more limited compared to other stores (like Veronica Beard and L'Agence). Over all, pretty average to a little below for regular stuff but 5 stars for the Chanel boutiques! read more

This is the Nordstrom of all Nordstrom's. It's beautiful and clean. All the big brands are here. They have so many shoes and sunglasses. Many levels. They have a Celine and Chanel store. There is an Hermes perfume counter. Rose ikabana is my absolute favorite. I was given a few samples to try. So glad I came in. read more

Nordstrom Downtown Seattle - I wish I could justify this perfect Jade small classic flap. But 10k plus sales tax is a no thank you. - Department Stores Near Me - Seattle, Washington

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I want to shout out Vera Cross, customer service, at the Nordstrom Downtown Seattle. I came in very stressed about my card being compromised, and she took great care of me, getting my issued resolved and reassuring me that I was a valued customer. Thank you Vera! read more

I had a great experience here! Friendly people, found something I wanted, it was discounted which I was psyched about. When I went to checkout, the lady ran a bigger discount on it, which I was happy about. Ended up saving huge amount on the jacket. Good service and would recommend!! read more

Had a lovely sales experience with the sales lady Kseniia at the Le Labo counter. So helpful, kind and had a much better experience than the Capitol Hill location. Will be getting all my Le Labo here for now on. read more

I am trying to write a review regarding Nordstrom Corporate. I have had an account with Nordstrom and their credit card for years. I have also used auto-pay for years and never had an issue, until TD Bank did some sort of a migration in February. Apparently there was an error and they listed the account as a Savings and it is strictly a Checking. Because of this, my bank refused stating no account listed. TD Bank never followed up and reversed the payment and accused me of "bouncing" a check. I have made multiple attempts to pay this online but TD Bank has LOCKED my account. I also tried to pay via phone and still no luck. This has been the most frustrating situation I have ever encountered. I have been working on this since 3/28/26 and finally gave up. I am just sending in the payment. I am currently considering filing legal action due to inaccurate accusations. I will no longer be shopping at Nordstrom due to their decision to use this terrible bank. I have been a loyal customer since 1992. read more

Had nibbles and drinks and the Icon Bar. Adam, Jen and Malakai service was amazing. Really made us feel amazing like a Big Thank You! love the new Icon perks. What a big thank you to us. read more

This review is solely on the Icon Lounge, although this location is much bigger and better than the Bellevue Icon Lounge but staff customer service was below Par based on my 2 visits. Employees were more busy on chit chatting with each other than assisting the diners. read more

Nordstroms the quintessential shopping store in Seattle. Been shopping at Nordy's for ages so I'm an expert on the business. After all these years the merchandise has greatly improved at the downtown location. Huge names from Gucci , Prada and Balenciaga a favorite of Kanye Wests. However the custom maid business clothing represents my favorite part of the Nordstrom experience. If spent hours going through swatch's of fabrics picking shirts and suits. All things custom are exceptional for the look of FRANK B! Moving over to the shoe section it's a enormous variety of business and casual offering for my feet. But enough about Franks feet the store I love the most is the Louis Vuitton store on the main floor of the building. Not the largest but plenty of LV treats for Frank B. For LV enthusiasts it's the only Louis Vuitton in Seattle. And last but not least should I feel the need for nourishment the Café Nordstrom is where I dine! A quality meal is a must before you shop! Anyways it's all I have regarding Nordstroms! read more

The last 3 pair of earrings I have bought and expensive were way smaller than listed. Very dishonest. I have to ship back and wait 1 month to get a refund. The last pair I bought they listed the earrings as 15mm. They were 9mm. Kids earrings. I called the manufacter and they don't even make them in 15mm only 9mm. Nordstroms is very dishonest. Better way to make money than ripping off your customers. 1 time maybe but 3 times they misrepresented the size. Wastes my time. Don't buy jewelry there especially earrings. Not honest about the discriptions. Going to file a complaint with the Federal Trade Comission. Sick of it. Your response is weak. Stop lying about descriptions. People don't always have time to take back to the store because you misrepresent your items. Very very dishonest. read more

Some Great Clothing Deals & Shoe Selections! SITREP Today was a great day to be at Downtown Seattle Nordstroms! THE SETUP Every time I head up to Seattle, it is always a treat to go shopping with my of my Pacific Northwest besties Jenner G. But actually in this case, Jenner couldn't wait til I got home to check in with my mother first: she stated she was just gonna pick me up at the airport @ 7:30am, and THEN we could go shopping! [Well, actually, we had to make a sidetrip to the Starbucks Roastery on Capitol Hill because first - and visit our sweet friend Ali, one of the shift managers - because it was just too dam early to go shopping anywhere at that time. But once 10am came rolling around, we were off to Pacific Center!] DRESSES GALORE! It was clear that the Autumn Fashion Season was in full swing inside the Women's section and Jenner had a most excellent time trying on some of the beautiful dresses. However, some of her personality really came through with her purchases of a black leather jacket and black leather pants that did great work at making her look like a Dominatrix. SHOES! All sorts of shoes.... Row upon row upon row of shoes. My gawds. ALL kinds. We got away with a pair of boots. But there was a hideous pair of Orange Sneakers that I could NOT convince her to get (haha). But props to the young guy who helped Jenner sorts through all the pairs we looked at (no less than 10 pair). He was the epitome of customer service. SKYWAY! What I love about the Pacific Center is how it *connects* to other stores on OTHER blocks by use of their beautiful 4th Level Skyway-Walkways. And the Skyway to Nordstroms was no different. MOLLY MOON'S ICE CREAM! And waiting for me at the Nordstrom's side of the 4th Level Skyway was Molly Moon's Ice Cream Vending Maching! YOU BET I took advantage of this little piece of Mana from Heaven and I got one of the $5 cups (Chocolate Melt flavor) to help keep me busy while Jenner was trying on some shoes. THE LOWDOWN Even though I am not really a fan of Department Stores anymore, I must give props to Nordstroms for making this a fun day of shopping! read more

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Never will I buy a gift card online. They use a company called Cash Star to generate the card and UPS to ship the card. The card was lost by UPS. I spent hours with call centers and incompetent customer support to try and resolve this. read more

I love going to Nordstrom, Macys and so on. They always have such a vast selection of things to choose from. I came in to get something for my mothers birthday, and they had just what I wanted. The pricing was good, she worked a discount on top of an already marked down price. Happy about that! Will come back read more

Great customer service in all departments. Whether you're looking for new skin care, Maura and Eve are amazing, Scott in fragrance will take you on a sensory journey. Metro level is all for men and they have a nice selection of home accessories up on the 4th floor. read more

This is the original Nordy and it is one of the best! I was actually here in 2009 and was not too impressed with this store. But in 2019, it had been remodeled and looks better than ever! The service is awesome as usual. They have a great assortment of clothing and shoe brands. This store gets extremely busy. They have some high quality snacks at the ebar. This Nordstrom also had a lot of unique beauty brands that are not found in Florida or even California. This is a must see store for any Nordstrom fan. This is where it all started. read more

Tried to use the gift card that Nordstrom insisted I receive instead of returning both nordy cash- it wouldn't go through as I didn't use all the numbers on the card as four were outside the box. I called Nordstrom to get help but the card got locked and they are emailing me a new card that I should receive within the next 48-72 hours so won't be ordering the shoes until than. I'm coming close to cancelling my Nordstrom card. Amazon is less hassle. read more

Love the Celine boutique downstairs where I got beautiful stuff. They have a nice broad selection of high end luxury and more affordable priced options and a decent makeup and fragrance area with helpful staff. The store is consistently well-organized, clean and beautifully laid out. The shoe sales department has some of the most personable sales people I have come across with a decent selection of low and mid-prices and limited selection of the luxury lines. read more

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Love the Nordstrom with luxury brands available. Also I am Nordstrom spa client. I get my hydrafacials here. I live in Downtown Seattle and that's my place to go for shopping & dining and more! Also the cafe on top floor have amazing & healthy food available. Very quick and affordable delicious meals. They also have amazing perfume stand with Jo Malone, Baccarat Rouge and Chanel cosmetics stand. read more

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We bought an item on Nordstrom.com. Their delivery service does not allow delivery instructions (they use a subpar delivery service called OnTrack not FedEx, UPS or USPS). With other online retailers we always note that packages be placed in a secure area away from our door so they are not left in the open for theft. The package is on video being stolen from our front door where it was put by Nordstrom's local delivery company. My friend had an Amazon package stolen and they shipped a replacement item same day with no questions asked. I've had to contact Nordstrom three times and they still can't give me anything but an automated email a day after I talk to the help call center. Apparently they carry no shipping insurance at all. read more

If you're a woman looking for jeans, ask for Madison she's amazing. She knows every brand and every fit.

Nordstrom Seattle is literally the nicest department store I've ever seen. It's reminiscent of the days where service and top notch selection were the norm and shopping was more like an event than a chore. It has a vibe similar to what I'd experienced visiting Saks in Manhattan or maybe Macy's 40 years ago before it started to suck. This location surpasses Neiman's and maybe even Bergdorf Goodman. The selection is endless featuring brands like Louis Vuitton, Gucci and Chanel. And in days where finding someone to help you can be next to impossible, Nordstrom is chock full of exceptional people who are more than happy to assist. It also makes me a little sad because my local Nordstrom more closely resembles a Macy's than their flagship Seattle location. I'm not sure why their satellite locations have fallen so far but truly they have. Perhaps it's for this reason why I was so completely blown away. If it wasn't the better part of 3000 miles or a 6 hour plane ride away, this would be my go to location for whatever they sell that I'm in the market to buy. And yeah, I know I can shop online for whatever but it's not the same. Norstrom Seattle makes me long for a simpler but more elegant time where service and selection overshadowed deep discount racks. There's something very Mrs. Maisel-ish about it which makes it a go to whenever i'm in the area. read more

Loved the opportunity to whole at the signature store. I haven't been to a Nordstrom in about 8 years, and this one is obviously beautiful. Has all the high end brands you'd expect. My only complaint was the limited availability of plus sized items. Oh well. Discrimination against the larger woman is everywhere. I do recommend a trip to this location though. read more

I'm not a big department store shopper, online shopping and boutiques are my ideal preference. Nordstrom corporate office happens to be located in Seattle, yielding this flagship department store filled with small luxury brand boutiques (Chanel, Celine, Christian Dior, etc.) that are not normally available within the average Nordstrom store. The layout of of this location is beautiful, and spaced out perfectly. It's very clean, well lit, organized, staffed, family, and dog friendly. I really enjoy Creed fragrances, and prefer to go in person prior to purchase to ensure the notes are ideal. Creed Ambassador Anthony yielded superb customer service, he truly understands the brand and how to recommend proper pairing. Matthew was another Creed Ambassador whom was also very courteous, and yielded great service as well. If you're in the market for a fragrance that lasts and is noticeable for all the right reasons definitely visit this Nordstrom location and ask for Anthony!! read more

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Excellent service by Oliver in menswear! He was patient. Listened to what we were looking for and kind. Highly recommend asking him for assistance if you are looking to update your wardrobe. read more

The iconic flagship store was a must-do when I visited family in Seattle this weekend. It's located in the downtown area. For parking, you might be able to find street parking but usually it's easier to find a lot that you can park in and walk to the store. I went with the lot which was near The North Face for $10 all day on the weekend. (From there, Nordstrom's is a block from the lot - turn left past The North Face and walk until you reach the next crosswalk - you'll see the window displays for Nordstrom's.) This location is a multi-floor one with a basement/lower level for men's apparel, accessories/makeup/shoes on the ground level, designer clothing on second floor, women's and teen clothing on third, and workout, home, and infant items on the fourth floor. The spa is on the fifth floor, which is only accessible via elevator. Staff were all helpful and friendly. I did look at some items in a collection with Nordstrom's X Off-White and a pair of pants in Chanel, but didn't walk away with anything that day. There is something for everyone in this location, which is great. The men's section was very well stocked, which is a nice contrast where some of the smaller locations have a more curated selection in store and is devoted to more women's apparel. The store does offer parking validation, but it is for $1 off parking. I don't think the lot we parked in accepted the validation, but given that we were in a structure that was $10 all day, that was a decent price compared to other lots. read more

This is a nicer Nordstrom I've seen - on par with the one downtown Chicago. Lots of high quality brands to choose from over 5 levels, attentive employees, and just overall well organized. read more

Such a bummer because this place just isn't the same as it used to be. In the past you used to have people eager to work with you, give their input and help out in whatever way they can; Nordstrom was famous for this. These days, it's impossible ever to get help here. I just see a lot of standing/walking around and organizing clothes. Here is an example of an unhelpful customer experience which is similar to most times I come here. I walk into the Gucci section (I realize Gucci runs itself here, but same experience throughout the store). I say, "Hi" to the worker who is looking down and texting on his phone next to the register. I walk over to the ties because I need one for dinner that night. The guy is still texting on his phone, and a few minutes later, he yells across to me, "You know you can pull that drawer out if you'd like." I appreciated him letting me know, but just the yelling across the room comes across kind of lazy. There was no one else in the shop area. So I pull the drawer out and I can't decide between two ties. I walk over to the front where he's still texting and I ask him which one he likes better. He sits there is thinking, and kind of just says something like, "Yeah, I mean... they're nice." I clarify that I'm looking for his help on deciding which one to get, but maybe he doesn't get asked this a lot? Usually sales people have some kind of input. Anyway, so he didn't have an opinion on choosing one, so I just picked one and bought it. Then when I was paying, he was asking where I was going, what I was doing with the tie, and what restaurant. I appreciated it, but I would've appreciated if he asked me that while I was looking for the ties and helped me shop for one. I don't know if it's because I was paying at that point and he knew I was a serious customer or maybe he had a really important text that he had to focus on? Who knows, but at that point it was kind of late. I made my decision and I'm running late for my dinner. Can I just pay and go? Why are you talking to me now? Anyway, if it was a one time thing, I wouldn't even mention it, but this is a regular experience for me at the downtown location. So much so, that I felt compelled to write a review on here. I suggest you do your shopping over at the Bravern or Bellevue Square instead. Not to mention the selection at this store is really minimal compared to shops in Bellevue. I give it 2/5 though because the cafes and restaurants are pretty good. read more

One of the favorite places to shop, but I am quite disappointed with the Nordstroms in Washington state. I have previously shopped at Nordstrom in Virginia and Florida, they were great!! The staff is nice, no complaints there but I don't see a variety in the clothing and shoes. Would recommend this place but one thing to keep in mind is that the collection is limited. read more

Enjoy the high end feeling of Nordstrom the moment I enter the store. We do not have anything like this in Bellingham. Anxiously await visits to Seattle as I find almost everything I have there. read more

Nordstrom restaurants are probably one Of the best kept secrets in Town. I dine regularly at the restaurant at South Center. Food is always fresh, beautifully plated and delicious. Not a huge menu which allows the chefs to serve Quality food in all the items. The atmosphere is peaceful and the wait staff are Outstanding. It is great for lunch or dinner and they have a great brunch on weekends. Good food, reasonably priced,great Service. Can't do much better than that! read more