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    Nordstrom Rack

    3.3 (56 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 1 month ago

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    This woman refused to acknowledge the customers in line or place the person on hold to call for back up. Minutes later after asking for a manager she decides to get off the phone as everybody was leaving looking for assistance.

    Gail B.

    I love this store. It Is cross the street from Pentagon Mall. Costco and CVS are in the same strip mall. (Regular) Nordstrom is across the street at the mall. I like parking by Harris Teeter (free parking for one hour, plus $1.00 in the meter gets you 2 hours. Nordstrom Rack validates parking for one hour (info desk stamps your ticket). Nordstrom Rack is spacious and organized. Some of the handbags are overpriced, but 1) It is Nordstrom. 2) I think the previous store was TJ Maxx or Marshals. There are lots of fun gift items: cellphone covers, mask packs, jewelry, kitchen items. There is a large shoe selection. The clothes are hit or miss. If you download the Nordstrom Rack app you get $5 credit. If you apply for a credit card (and it is accepted) you get a $40 credit. You can order online and pick up at the store or have items delivered. They have a selection of masks (cloth or disposable). The staff was nice. Chevy's restaurant is around the corner. Bonus points for the upbeat music.

    The boots I wore for 7 hours!
    Bria B.

    I spent $272 at The Rack on Dec 21 and went back to exchange a few items Dec 22nd (2022). I also bought boots due to the cold. I wore them across the street (indoors for 7 hours) my shift as a seasonal employee. I took the boots back because they were too big and not fitting my foot. I went to exchange or get a gift card but they have a policy if the tags are off and you wore them you are stuck with them. I spent $49.99 for them. They sit in my kitchen. So, I'm going to box them up and send them to Seattle to the Board of Director's for Notdstrom and they can determine what to do with them; keep them, give them to a needy person or whatever. Women buy shoes everyday and they may not fit right and have to return them. I'm LIVID THAT I AM stuck with a pair of shoes I cannot use and I feel like The Rack has a way of stealing your hard earned money at the same time. The Manager and Customer Service Manager (FAITH JONES) She was loud and nasty with her tone with a Nordstrom Employee, I might add. Her and the Manager (JACQUELINE SIMMONS) looked at my boots as if I played soccer in them. I had them for four days. I wanted an exchange for something else or a Gift Card. They refused. I could even seen them making an exchange. Nope policy is policy according to The Rack! Seattle CEO look for a pair of boots coming your way. One thing for sure you lost a new customer for good. Two indifferent nasty Managers.

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    2 months ago

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    28 days ago

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    1 year ago

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    2 years ago

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    Thanks so much for stopping by and sharing your review! -Tasha

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    3 years ago

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    Thanks for stopping by and sharing your review! -Tasha

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    3 years ago

    I really love this store. Women's is such a good selection. I only wish they would carry more baby items.

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    3 years ago

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    4 years ago

    Really long line management is very rude the black manager was rude and unfriendly. I was waiting half hour in line

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    7 years ago

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    6 years ago

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    7 years ago

    The store is fine but I have never seen such indifferent employees. The people at the registers were downright rude.

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    7 years ago

    Good prices. However, that girl at check out this morning needs an attitude adjustment. It's Christmas, have some sort of customer service.

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    Thanks for your feedback, Grant. We'll share with our teams. -Rebecca

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    Page 1 of 2

    Ask the Community - Nordstrom Rack

    Review Highlights - Nordstrom Rack

    I love to get my high end perfumes for cheap like Coach, Burberry or MJ.

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    DSW Designer Shoe Warehouse

    DSW Designer Shoe Warehouse

    3.5(39 reviews)
    3.5 mi
    $$

    Although there are several DSW shoe stores near my home, I keep coming back to this one! The…read moreinventory in stock is one of the largest in the DMV. Also, they are great sales and prices on their clearance items, which is fully stock with shoes that are more in style and in season; not as dated as some stores. I would agree with some of the comments here that at times when I come to the store, the customer service is a hit or miss. There are times when you are greeted as soon as you come through the door and/or someone ask if they may be of assistance. Other times, it can be crickets and the staff here seem to walk around as if they don't want to be bothered. lol. This does not bother me personally, but I can see how others may be offended, especially when you're spending your hard earned coins in this store. A little customer service, goes a long way.Other than this, I have no complaints. Between the huge selection that seems to be ever-changing and well stocked items for males needing larger sizes, this store is the place to shop for me. For males, there is a huge selection of male athletic, hiking/walking shoes, and dress to casual shoes as well. As for the females, there are plenty of shoes, variety of styles, and accessories (bags, belts, clothing, etc). as far as I can see across the floor of the store. You can't go wrong with this place...imho. Of course, I'll be back. And, I recommend For the conscious buying "shoe lover" --as they call it here looking to save a few dollars or buy shoes on the cheap.

    This DSW unfortunately did not have a large selection of shoes and we noticed the prices on some…read morepairs were higher than other DSW locations. We will visit another location or online in the future for a wider selection of products.

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    DSW Designer Shoe Warehouse - Entrance

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    Gossip - See you Oct 25th 11am-10pm

    Gossip

    4.4(51 reviews)
    3.1 miBallston
    $$

    Absolutely as good as it gets. I have been returning to Gossip for YEARS! I adore the shop's…read moreselection and I can always find something unique and amazing. My freshman year of high school I wore a blue and white matching scalloped set for the first day. I also wore a white, lace, body-con dress from there for homecoming. The following year I bought a darling blue grid dress. The neckline was a little low for me, but the incredible owner helped me to find a bandeau to make it school appropriate. A rivet on the dress unfortunately came off after the first wear, but the owner was kind enough to fix it - free of charge! I also wore a white dress with lace top and chiffon bottom to prom that year (underclassmen are required to wear short dresses). For my junior year I returned and left with an awesome collection of casual clothes. I had a cropped red sweater, beige turtleneck, and suede army green dress. All of this in addition to the gorgeous jewelry I've picked up over time there too. My mom can normally find something she likes there too and we have different styles and wear different sizes. Overall, Gossip provides a very personal experience. Even if you don't find something you like, you leave with the feeling that the owner truly and genuinely cares for every customer that walks through her doors.

    Box looked like it had fallen off the truck. The items inside were nice but one sweater seemed to…read morebe a irregular as only one seam was inside out and it ran down the front of the sweater. I wear a 3X and these items were running really small so I couldn't wear them but my size 2X cousin was happy with them. Overall I would recommend just size up if plus size. I would have but 3X was the highest.

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    Nordstrom Rack - deptstores - Updated May 2026

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