The store is like any other Marshall, not any more disorganized. Thats just simply all of them. However, the selections in the clearance sections were pretty nice. Found a lot a nice activewear on clearance. The line was okay long for a Monday early afternoons read more

I usually prefer TJ Maxx over Marshalls, but in this case, the Marshalls at Pentagon City has definitely won me over. Since I now work in Arlington, I visit both this Marshalls and the nearby TJ Maxx pretty often, and I've consistently had better luck here. I've come across some really great finds at this Marshalls, from wardrobe staples to little unexpected gems. On the flip side, I rarely find much worth grabbing at the TJ Maxx in this area, which always surprises me given how much I typically love that store. Selection & Finds: This location always seems to have a solid selection, and the inventory feels more thoughtfully stocked compared to the TJ Maxx nearby. I've walked out with some really good finds here on multiple occasions, which keeps me coming back. I do wish they carried more workout gear, especially things like weight lifting gloves, since that's one category where the selection feels a bit limited. Store Experience: One thing that really stands out is how neat and organized this Marshalls is. I'm always pleasantly surprised when I walk in and don't feel like I have to dig through piles just to browse. The layout makes shopping feel easier and less chaotic than what I've experienced at the TJ Maxx close by. Service: The store associates here are attentive and kind, which makes a difference. Whether it's helping at checkout or answering a quick question, the interactions have always been pleasant. Value: The prices here are generally good, and I can usually find solid deals on everyday items and wardrobe staples. That said, every now and then I do come across items that feel a bit overpriced for Marshalls, especially when they're not significantly discounted from what you'd pay elsewhere. It doesn't happen all the time, but it's something I've started to notice during recent visits. Overall, if you're choosing between the Marshalls and TJ Maxx in this area, this Marshalls is the better bet in my opinion. I didn't expect to say that, but here we are. read more

I was not able to leave this day in particular with a Marshall find, but overall this franchise is one of my favorites. I think the value is always worth it, the service is standard (ask and you'll receive), and the items are as expected. This location was nice being close to other stores. read more

I used to shop here almost daily. I spent more than I should have. I resisted getting their credit card just to keep myself in check. Today that tug of war is over, thanks to one employee of this place. It was 3 minutes before the shop closing, a man was walking in. An associate stopped him said they were closed. He said he was just going to grab something real quick. I overheard this, thought it had nothing to do with me. I understand no one wants to work overtime. Now it was 2 minutes before the shop closing. As the associate was walking towards where I was, the women's clothes section, I was walking towards the door to leave. She saw me and she said to me, "ma'am you have to leave." At that moment I realized who I was to her - an intruder. I can't promise I'll never come back. But every time I consider it, I'll remember this moment. read more

I had an uncomfortable experience with an employee while trying on a dress in the fitting room on September 15th around 8pm. This was the Marshall's in Arlington, VA - Pentagon Centre. She was an older African American woman with a partially shaved head haircut and a large build... she always works in the fitting room. I simply asked her if the dress was a yes or no, and she told me the dress was "not made for us or our size" and that it was "made for a smaller person" and she said it with a smirk on her face. I found her comments about my body completely unnecessary and embarrassing, especially when I was simply asking for a yes or no on the dress. I didn't ask for a body assessment or unsolicited comments on the size of my body, my bust, or anything of that nature. I truly hope this employee learns to maintain professionalism when interacting with customers without body shaming them and making them feel humiliated. read more

Marshalls is hit or miss. This location is near Pentagon City Metro. There is a strip mall and Pentagon City Mall within a block of each other. There are usually one or two gems in the store. I have stumbled across a pair of slacks or hair products after finding mostly disappointment. Marshalls used to be a really fun store. Now it seems like the inventory just leftovers from other stores. The register line can be long during the week or weekend. There are usually only one or two cashiers. More registers could be added if employees weren't visiting with each other. read more

Marshalls isn't a store we frequent...until we had a child. Since kids outgrow clothes quickly, Marshalls is now our go-to spot for our now-six-year-old daughter. They have a wide selection of clothes that my daughter likes without breaking the bank. They also validate parking! read more

I had an upsetting experience at Marshall's today that I feel needs to be shared, not just for myself but for others who may have similar struggles. I came in to return two tops (both size XS), and as I handed them to the cashier, she looked at me, smiled, and said, "Too small, huh?" and smiled again. I was caught off guard and honestly hurt by the comment. I struggle with body image and body dysmorphia, and unsolicited remarks like that -- even if meant jokingly -- can be deeply harmful. Comments about someone's body, clothing size, or appearance should never be made in a customer service setting. What might seem like a small or lighthearted comment to one person can be very triggering for another, especially someone with trauma or ongoing mental health challenges related to body perception. I'm sharing this in hopes that Marshall's management takes this seriously and ensures that staff are reminded to maintain a respectful and professional tone with all customers -- and to avoid personal or potentially hurtful remarks. Kindness and discretion go a long way. read more

There's always a deal to be found at Marshall's! This location is large and always clean and well organized. The selection is large and if there's something you need, you can probably find it here, and at a good deal too! From clothing to shoes to household goods and even snacks. Lots of seasonal and holiday items as well. I like that there are always clearance displays to go through - the best is when they have yellow tag clearance items! The kids section here is great and they have lots of toys and books as well. The lines for the registers are almost always super long but they move surprisingly fast. No complaints here! read more

Very clean and well organized store. Staff was nice and checkout was efficient. They offer the credit card to everyone it no pressure which is nice a simple yes or no. read more

I had a pretty good experience at this Marshall's location. They easily processed a return and added the credit to my purchase. They had a fairly large shoe area with modern styles. The store is clean and organized and well lit. The employees had a nice service focused attitude. I didn't find everything I was looking for there but i did find some great things. read more

Marshalls - A marshall's outfit - Department Stores Near Me - Arlington, Virginia

I actually came in here hoping they had a pet section because I needed a kitty litter scoop. Aside from a sad little add-on item area by the registers with some pet toys, they do not have an actual pet section. BUT, they do have a home section with a ton of miscellaneous stuff, and I found a spatula/large kitchen ladle I can use to... improvise. I also walked out of here with a cheap af Yankee Candle (not the fancy type in the jars, but still) and a pretty nice water bottle. It was kind of like Target in that you go in for one thing and you're probably going to leave with more than that thing. The selection overall didn't seem terribly extensive, but was interesting enough that I'd stop in again to peruse the aisles for some more unnecessary discounted stuff. read more

This is my go-to department store for clothing and kitchen goods. They don't have everything but whatever they have is less expensive than at other department stores in the area, so this is the best place to try first. It's less expensive than the Target at Potomac Yards, which is the closest counterpart in the area, and it's much less expensive than the pricy department stores across the street at the big Fashion Centre mall. Marshalls also has a good selection of shoes, which most department stores don't. The biggest drawback is the long line at checkout, so it's better to go in the morning than the afternoon. read more

I love this Marshall's. Nice selection and good staff. You never wait in line very long.

Great service, INSANELY GOOD DEALS for very high quality products. I got some very nice shirts for $12 each and 8 pairs of lovely pants for $20 each read more

I love any store that gives me a discount so I dont have to pay full price!!! And Marshall's definitely has some great deals. I came here just to browse and kill some time, but ended up buying a jacket. It looked good and the price was good---I just could not resist!!!! Plus, with the chilly weather, it actually became a necessity! Lots of other clothing here. I could spend hours here if I had the time to sort through everything. The cashier line was LONG but this store manages their cashier area in a very organized way. They have a sign that tells you which window is free so you dont need to keep watch of who is available. The cashier I had was very fast. read more

I don't shop department stores anymore, except online. Why bother when TJMax and Marshall's offers the best of all worlds at great prices? Went yesterday with a budget in mind, and in a really good mood so I could handle the jammed aisles and long lines of bargain shoppers. Spent 1/2 hour in the purse aisle -- where else can you buy a "Juicy" purse for $70?? Ended up with two purses cos the fall sales were great! Headed over to the almost overwhelming shoe selections -- soooooo many great women's shoes. Got a gorgeous pair of knee high suede boots with rabbit hair trim for only $50. Yup, this place has the best prices. The dress selections are many this season, and I got four for an average of $35 each -- beats department store prices all around! Beware the smart marketing technique of all kinds of trendy knick knacks, books, perfumes and chatchki's cleverly stacked along the way of the long long cash register waiting lines. It's easy to pick up a box of $6 biscotti cos they looks so great! Service is ok, if a little slow cos the checkers are yacking with each other a bit too much, but you gotta reduce the boredom some way, eh? Oh, and there's validated parking for the first hour...but, if you are like me, you end up paying $2 cos you just couldn't get out of Marshall's in less than an hour! read more

My wife sometimes drags me to Marshalls after I have spent some quality time geeking out at Best Buy. I believe that you have to be a customer with infinite patience and forceful determination to be able to shop at Marshalls and it's like. Me - I would never survive at this store - I'd rather be looking for gold on a beach than one polo shirt to save a few $. But this business model works for some people and so be it! read more

This place is much bigger than I thought. Many people were there till closing time. They have many fantastic clearance MK and RL shoes and sandals now. I wanted to get one but the line was too long to be worth waiting. I gave up... read more

This is the first time coming to this marshals. They had a plethora of jackets and blouses and shoes with so much style. I found the perfect pair of shoes Mizuno's that fit perfectly. I will be back!! read more

To begin, I'm normally a huge fan of Marshalls! Loyal fan! However, I was disappointed with this location. I was in search of a pair of cute flats to continue my exploration of DC and its local areas, and spotted this Marshalls across from Fashion Centre in Pentagon City. It's a fairly decent sized Marshalls but from the moment you walk in, it feels overwhelming.. like there may be too much in too little space. So I headed for the shoe department and was instantly frustrated. Shoes were disorganized: sizes not where they should be, pairs of shoes separated, and different price tags on one pair of shoes. In any case, after walking around and sifting through a pile of boxes, I was able to locate a pair that I thought would suffice. One shoe was marked $29.00 while the other was marked $32.00-- Same shoe style, same size, one was the right foot, the other the left foot... Overall, the store was very disorganized, the lines are incredibly long, and service is not at its best (couldn't find anyone aside from the attendant in the fitting room). read more

Rude young women at checkout so I asked for manager. I like the quality and price for their items but left today because I surround myself with good energy and kind people. read more

There used to be a time when you could shop here and get a really good deal. The pricing now is more like Macy's rather than discount. The clearance items are all way over priced. They probably figure that with so many people going there, they don't have to discount. The checkout system is the worst part of shopping here. There is usually a line. It isn't because the cashiers are slow, but rather because there are not enough of them. read more

Definitely not my favorite Marshall's. I spent a good bit of time in the store, and it was disorganized on the whole. I will say, though, that they had a few decent purses there, and their beauty section was fairly large. read more

Please tell me why black people are prejudice against other black people. I attempted to purchase a purse from Marshall's and the cashier asked me if it was the right price because of the steep markdown on it. This is ridiculous, not every black person if a thief. I will never shop here again. Smh read more

Usually marshalls makes me happy, this location makes me very very sad. I'm always fooled by the awesome shoe display, only to find that they only have size 6.5 left. Also the fitting room attendant always looks pissed and the ladies working the check out are always super angry. I watched a girl get denied a refund on a coat because she didn't have a receipt and a button was missing. You wouldn't see this go down at Neiman's :) It was seriously stressful to watch the cashier and customer yelling at each other. As I felt my blood pressure rising I decided to ditch my purchases and get out of there. Apparently good deals warrant bad customer service. The two stars are for the homeware section, cause it's the bomb. But be prepared to wait in line... read more

Let me explain how seriously I take customer service and how this Marshall's was the complete opposite of my expectation. I went in to return some clothes, please note that I think this is becoming a Marshall's characteristic, and not only did the entire endeavor take an unnecessary 25 minutes, it wasn't even the line that was the hold up. I can promise you that customer service was not part of professional development for this store. The woman inspected each item of clothing, although the tags were clearly attached to each piece. She even went to the hem of the one dress to inspect it in front of me. Shockingly, I didn't lose my cool, I just stared at her AND her manager, who literally took 18 minutes ( 7 was for the line) to go through each item and SCRUTINIZE it to ensure that I did not wear it. It was almost too rude to be real. Again, it's not like the tags were missing, they were right there! All this to say, this is the second time that I have been treated as such at a Marshall's and I think it means that my time at Marshall's may have come to a close. Work on your customer service Marshall's because you're making it extremely easy to pick other options, if only to not deal with your sub-par customer service. Shame, shame, shame. read more

You need to be in the mood for Marshall's, that's all I can say. That is, you need to be prepared to dose yourself with antihistamines and kick up some dust when snuffling through the racks and racks of some truly insane clothes in order to find the good stuff. It's like when you drop your engagement ring in the toilet---gotta shift through a lot of sh*t to find the gem. However, persistence pays off. My best find was a Badgley Mischka Platinum Label silver brocade shift dress with origami sash from, I'm guessing, the Spring 2007 collection (purchased Spring 2008), MSRP $595, Marshall's price, $150. I also saw an adorable purple Lulu Guinness clutch there once, but I was a poor student at the time and couldn't afford it. read more

Dig for treasure. I mean, dig. This is a standard Marshall's--utterly disorganized, with a ton of clothing you know won't be flying off the shelves anytime soon, but some gems thrown in. Well, I guess. I don't really have the patience or endurance to shop at Marshall's, so I've mostly been here just to pick up an item or two. When I was here most recently I couldn't find umbrellas. Ugh. read more

By far one of the best customer service experience I've had in a very long time. I've had wonderful experience at other stores, but not from every employee. Ian, Abdellah, Jason, Destiny, Tony, morning I've had the experience to shop Everyone is so kind and genuinely want to help. read more

Tucked away inside the Pentagon Centre mall near Costco and Big Buy. Sometimes they have pretty good bargains on clothing and accessories. Service is usually terrible. read more

Let's say customer service is here pretty terrible. And whole store looked messy. So I was trying to returned 2 things without receipt but new with tags and lady at the register, I think her name was Yanise, told me I can't accept it without you having US ID. I showed her my International Passport and I told her that I can give her my address if that what she needed. But she was pretty rude about it, made me feel like I couldn't understand what she was saying. So I asked her to call the manager but he wasn't much help himself. He made different excuse that tags were really old and he couldn't except it, what a nonsense. I bought those 2 things for baby shower not long ago, I returned many things before and it was never a problem but the way this store treat their customers is unbelievable. Those 2 things value of not even $30, what a shame Marshals. read more

Marshalls - They wouldn't except those 2 items from me without receipt. Horrible customer service - Department Stores Near Me - Arlington, Virginia

Marshalls does not allow customers to return items without the UPC tagged attached "from a different store"?! Really? Sounds like the return policy should be revised in my opinion as other department stores would honor the return request. Despite buying the item without a UPC tagged attached and having a receipt, along with the Marshalls tag (non-UPC) attached, this store would not accept the return. read more

Lots of great items at good prices. Unfortunately the check out line is always so long.

Despite fact I've had to replace my bank accounts thanks to Marshall's and all they offered in return was the possibility of getting a coupon one day, the deals are good enough that I'll still shop there if I'm nearby. This one's dirtier than most Marshalls and less selection with men's clothing. A Steve Harvey brand tie? No thank you. They do have a lot of suits here which some Marshalls don't carry. A 100 yard walk from the Metro but the one by Tyson's has a better selection. Also if you go at any normal hour, the line here is unbearable. Macy's has so many sales that it's usually as cheap and they actually have your size. So unless you happen to be at Pentagon City anyways, there's no need to go out of your way for this one. Oh yeah, they share a lot with Costco, which is unbearable. So either Metro or park across the street at the mall. read more

I always forget about Marshalls, but I'm so glad I remembered them on a rainy day when I was looking to buy a few new dresses at a cheap cost. I really don't like maternity wear, nor am I really that big yet, but most of my clothes are starting to get tight around my tummy and I wanted to get a few less restricting items without spending a ton of money. Insert: Marshalls. I tried on about 9 different dresses and tops and ended up purchasing 4 or 5 of them plus a pair of workout leggings for around $65. I thought I scored a pretty sweet deal! I took a browse around both the home good section and baby section and found the home good section to be really well-curated, while the baby section needed a little bit of help as it looked kinda sad. I normally do not enjoy shopping at Marshalls or similar stores because they are so disorganized and cluttered and I get frustrated having to dig through mismanaged racks, but I had a relatively easy experience here, and would certainly return the next time I am needing larger than usual (for me) clothing at a decent price. read more

Location: Pentagon Centre Across from the much more popular Fashion Centre at Pentagon City, in the same lobby as the now-defunct Linens 'n' Things and Best Buy, this is definitely a poor cousin kinda store. The lighting does terrible things to your face. Clothes are falling off their racks. The floor seems dirty. Merchandize -- especially shoes, skincare, writing stuff, undergarments, and food items -- seem jumbled together. Lately, everything seems to be running low in stock, and whatever's left is falling apart. The overall impression is of untidyness and depression. I've been in Walmarts that have done a better job of tempting me to spend money. Worst, the line to the register is long, and takes FOREVER. Employees worked at a snail's pace. Once you are sucked in, it ALWAYS take at least ten minutes before you can emerge to freedom. Sigh. But for its convenient location (across the street from Pentagon City Metro Stop), it would not draw half as many customers as it does. But still, what a waste of a great location! read more

Ok, for a chain store in a mall this is the bomb Marshalls. I usually don't like places like this because I'm obnoxiously picky and like to be able to find something I like in my size and not have to find something I like but never in my size. Whatever, these are my issues. But I needed cheap sunglasses to fight off the winter glare, and so I found myself walking into Marshalls. Surprise! It wasn't an overwhelming mess of crap on the floor and out of place! Even the sunglass rack was neat and orderly. I was able to grab something I liked, see the price, and proceed to the cashier with ease. No tripping over crap on the floor. I give these guys a big double thumbs up for keeping it clean and still well-stocked. Their shoe section looked impressive, too. I'll be back. read more

One of the bigger Marshall's I've been to. Only shopped here to get a receipt to validate my parking pass. Apparently Best Buy doesn't validate parking. read more

To say I'm not a fan of shopping is a vast understatement to say the least. I despise it and I needed pants so I was able to walk there, buy pants, and get back in about a half hour. Well done, Marshalls, now I hope to avoid going back for a long time. read more