I appreciate the brand. This is one of my favorite local JCrews. This store has a good selection. I can always find atleast one high quality piece at a fair price. The staff are personable and knowledgeable. It is an enjoyable shopping experience. read more

This location is great. They have a ton of the options you'd expect to see at a J Crew and the service is excellent.

I have not shopped at J Crew since 2022. Since my last visit, I have received quite a few emails indicating I have $15 in Passport Rewards. To redeem the rewards I took a trip to J Crew at Pentagon City. The sales associate at the J Crew Pentagon store said that she did not see the $15 passport rewards in the system and refused to honor my reward in any way, nor would she get a manager, or call customer service. She said said if she honored the reward that I could technically have $30 and use the $15 at another time or store which is weird because the reward isn't showing up in their system in the first place. Remember, this is a reward so I have spent my money to earn reward. It is so ridiculous that these policeman sales associates will let a potential sale go and are too busy worrying about something that is unlikely to happen (1) I would not try to game a system and (2) I obviously don't shop at J Crew frequently enough to commit silly " coupon misuse" and if I did, I would still have spent more money at the store!! Get a life J Crew Pentagon City. read more

I went in to buy some shirts. Terrible experience. I'll never go to this store or any other J crew stores in the world even if it was the only store available on the face of the planet. Staff was extremely rude. One in particular with an Afro (I didn't catch her name). She seemed annoyed that I was in there looking thru shirts. LOL. She gave me an attitude over and over and over again. What else am I supposed to do in a retail store? Look at crayons and shop for airline tickets? If you can't offer customer service, you're better off just not entertaining a job in retail. It comes w the territory. I left the shirts I had selected to try them on and walked out. On my way out, she kept saying stuff. I couldn't make what she was saying but just overall poor behavior. I talked to someone who seemed to be the manager and rather than to defuse or take charge - she said "idk what happened" A review never does much but the experience was so bad and disrespectful I wanted to make sure I went out of my way and took time out of my day to write a review. Irony, before going to the store I had gone to banana republic and had purchased a few things for my summer wardrobe. read more

Far better process than Ann Taylor or Banana Republic! Though they also didn't have my size in-store, a friendly stylist found my size online via an in-store iPad, then began the "Red Phone" process to initiate an eCommerce order for me - including offering in-store discounts & free shipping! #SkirtSuitShopping Way to go, J. Crew, for staying relevant and with it in 2013! * Cannot give more than 3 stars without first trying on said suit read more

51% of my wardrobe is j. crew. I will never ever buy anything from this location ever. Rude sales associates who are off in their own little worlds. No offers to help with sizing. And the sales area is in complete disarray ( on a thursday at 2pm?!) Back to Montgomery County mall for me. read more

Each time I visit DC, I head straight to this J.Crew. Unlike the Metro Center and (ugh) the M Street stores, this one provides consistently good service. I lived here in the mid-2000s and even then, I was always given proper and professional attention here. The location is always easy to remember because it's on the second floor next to Macy's. It's tucked away and hidden behind Banana Republic though. The Men's Shop is sizable. While it's not DC's largest (M St. and Chevy Chase are bigger), they have a lot of the basics and an "okay" sale area. If only other J.Crew stores were this solid... If the service is good, spending money on a few pricey pieces isn't so devastating. And you can easily devastate your wallet/purse here! read more

This J. Crew is under new management and it shows. My visit today was so pleasant that I was encouraged to join Yelp and write a review about it. Lucy, their new store manager, treated me so well and gave me so much personal attention that I felt like I was taking her away from her work. Yet she still showed confident balance in redirecting store associates to help other customers without skipping a beat while helping me. Like most J. Crew store associates, she offered to pull whatever sizes I needed. But she was also knowledgeable about her product, even men's clothing, which really impressed me; she referenced a "3% shrink rate in the length of a chino pant from washing." And I appreciated her styling input and suggestions of other products. I also appreciated the fact that she was willing to admit how some competitors' products and pricing were competitive with J. Crew. Finally, Lucy didn't make selling the store credit card abrasive or coercive, but rather emphasized how it would benefit my satisfaction in their products, like having free alterations; I took her up on that offer and the credit card. However, I will agree with other reviewers that some J. Crew associates at the Pentagon City Mall can seem snotty and obnoxious. I was dismayed that someone didn't help me sooner since I'd been in the store for several minutes; I had to seek out a store associate to get help finding a product (that's when Lucy came to help). Also, this seems true of most stores, I feel as if a person has to look moderately well-dressed to receive a level of expected service. It's too bad that I have to dress my best when making returns but when dressing sloppily, I get unpredictable service. Bottom line: Today I wasn't dressed particularly fashionable but still got great service from an outstanding new store manager, though not as quickly as I hoped. read more

Adorable staff. great product. especially the cashmere!!! you cannot go wrong with the cashmere!!! No issues Would have given 5 stars EXCEPT THIS ONE NOTE TO MICKIE D.: PLEASE STOP MAKING THE HORRID NEON GARBAGE. read more

The staff here is so helpful! Not only did Ahrielle help me return an online purchase, but she called the local distribution center to have the correct size sent to my house (overnight!) for free. read more

Maybe I just look like the type of person who doesn't need help or maybe the staff here is just rude. The first time I visited this location I commented to the manager while paying that the staff failed to acknowledge/offer to assist me the whole time I was there which was a good 20 minutes. My second visit was just a bad. It's a good thing that they're in the mall where foot traffic is inevitable regardless of service. In short, this store sucks. read more

Great clothes, my favorite store for my everyday day and special occasions! I love the quality of their clothing and of course good prices!

My apartment is bigger than this J. Crew. Couple this with the snotty attitude from the sales staff and I won't come here again. And really, it's DC -- NOT the fashion capital of anything. Love J. Crew. Hate this store. My recent visit in which the check out person was particularly annoyed that I replied no one had helped me out (no one had) put me over the edge. Never again. Third Street Promenade store in Santa Monica is the best. read more

Monica, the new manager at this location, is Phenomenal. I had a complicated return today and she went to bat for me, was SO calm and patient and really took such phenomenal care of me. Three cheers for Monica!! read more

I have NO IDEA what the reviewers below are talking about. I have shopped here many times and have always found the sales people to be nothing but pleasant and eager to help! We just ordered our groomsmen's suits from here, and Lauren and Greg have both been FANTASTIC!! The suit we decided on was already starting to sell out, but Lauren managed to track down everyone's sizes (even those that were showing as sold out online and in other stores' inventory). Both of them also gave great sizing advice (my fiance is a bigger guy, and jcrew doesn't carry his jacket size in their stores. BUT, Greg happens to wear the same size jacket, and gave my fiance the one he was wearing to try on. so helpful!) The whole process was so easy, and Lauren has been super proactive in contacting us and following up. I am also in the wedding business (I own a local bridal boutique), and I can't tell you how refreshing it has been to work with people who are so on top of communication and customer service. I will be recommending the team here to anyone else I know getting married. couldn't be happier :) (and honestly, maybe this is just a personality thing, but I can't STAND shopping in a store where everyone obviously works on commission, and the sales people are on you like vultures. I'm an adult, I can find my own sizes, and if I can't, I can ask for help. The sales associates at J.Crew in Georgetown, for example, are a little too over-zealous. I always end up feeling annoyed while shopping there because a couple of their long-time sales people do NOT leave you alone! So, I personally prefer the Pentagon City staff - just the right amount of presence without being pushy!) read more

I stopped going to this J. Crew location a few years ago. The staff was rude and the clothes were unorganized. I started going to the Chevy Chase location despite it being further from my home. Fast forward to this year: I needed something in a hurry so I went to this location a few weeks ago. Jerry greeted me with a warm smile and assisted me with an outfit for the evening. I had the pleasure of meeting Sara today. She was patient and kind. I left a happy customer. I recommend giving this location another try. It appears they have new staff.... read more

Normally you'd get a greeting when you enter the store or someone will ask if you need help. This is not to be expected at This J Crew location. This was a Friday evening and the store was not busy. When I was ready for my purchase, I walked up to the counter and as the woman was ringing me up, I asked for a box. She proceeded to SIT on the floor rummaging through boxes. 2 minutes go by and I'm still standing there waiting. Now I'm thinking why is she making me wait so long while talking through her mobile device when she could just grab the box? After about 3 minutes, she continues to finish the transaction, but doesn't offer to help me properly fold my shirt and gift box it. Instead she haphazardly folds the shirt and stuffs the box in the bag. This whole processes feels like the longest 10 minutes of my life in which not much f**ks are given. I had to ask her to give me tissues for the box in which she looked annoyed. As I thanked her (any polite person would) she said, "See ya!" It wasn't the "See ya" that irritated me, by it was the lack of service and care in which I received the service and the "Finally you're gone" manner in which she said the "See ya." Yeah lady, like see ya never. read more

Wow! Great shopping experience! I went here on a Thursday night after work to find an interview suit. I am a mom of two young children and had not shopped for myself in a couple of years. I walked in the door and was greeted with the most cheerful and helpful staff. Their personal Stylist, Meg, took me under her wing and helped me find the perfect suit. She followed up with me over email to make sure I was happy with the selection a few days later. Before I start my new job I am going back to Meg to pick out some work pieces. I am confident she will help me pick out the perfect new wardrobe! read more