My experience isn't shopping related, although my son found several men's formal items, shirt,…read moresocks, undershirts, ties. I would give this store a 5 star rating regardless of the following story. I was visiting DC from out of town. We came to Nordstrom Rack to find reasonably priced clothing for a wedding, which they delivered on. While I was looking through the fabulous shoe selection, I must have dropped my wallet. Contents of the wallet were the standard: id, credit cards, cash ($45), but also included prescription sunglasses. The wallet itself was my mother's. After our Metro ride back to Eastern Market, I realized I didn't have my wallet. Once my initial panic subsided, I began to retrace my steps, riding the Metro back to Pentagon City. I looked, and looked, but no luck. I went back to my son's place feeling defeated. Fast forward a few months, the day before my birthday, I got a package from Nordstrom Rack at Pentagon City. I figured it was a gift from my son, remembering something I liked back in March. Well...imagine my utter surprise and astonishment to find the package contained my long lost WALLET!!!! Not only the wallet, but ALL the contents as well (YES, even the money)!! I was overjoyed!! My faith in humanity restored. WHAT a birthday present!! Having said all this (and good for you for sticking with this comment, lol!), I want to publicly acknowledge and THANK from the bottom of my heart, Jayla and the staff of this fine store!! THANK YOU SO MUCH :)

Their items selection was highly varied. Found some good deals on travel size fragrances. However,…read moreactivewear was lacking. But there's a lot of other good deals at this store.

Recently went to the DC area, and we planned an outing to "the city" around visiting Uniqlo at…read morePentagon City (Uniqlo, pleeeease open a store in NC!). We love Uniqlo's clothes, selection, and prices. Men, women, kids. They have clothes for leisure as well as items you can dress up for the office. Their stuff is so comfortable! The employees were really helpful when we wanted to find different things, colors, or sizes. If you're in DC, take the Metro to the Pentagon City stop and it's right there off the station ... the huge mall.

Always a great place for basics. Uniqlo has a good variety of neutrals and a couple of feature…read morecolors for all their clothes. Their sizes can run a little big and the shape can be a little boxy so make sure you're trying on what you pick out.

Fantastic selection and highly personalized service! I always find what I'm looking for at this…read morelocation in particular. The lady working today was super patient and helped me find a pair of earrings to match my dress - thank you!

Just had such a good experience at this location ! I was stumped on a gift and Sherman helped me…read morepick things out- so personable ! Such a cute store too

I came into the store in hopes of doing an exchange for an online purchase but they didnt have what…read moreI wanted. The young man who helped me (Kevin or Daniel?) Was so great. He looked up my item in the computer and called around until he found a store who had it in stock and had them hold it for me. The service here was much better than the store I actually had to do the exchange at.

I just bought a dress from Windsor Pentagon city, and there was this lady. I don't remember her…read morename but she had a lot of piercing on her ears and face and she wore all black. She was the weirdest and scariest lady I have ever met. Absolutely so disgustingly rude. I was at the checkout and I tried and make a conversation with her and she completely did not respond. When she was taking the black button thing off my dress she completely started banging it on the table and the beads were coming off of my dress. At the end she threw the bag at my face and i said thank you and she completely ignored me. Never in my years that I have lived here have I seen someone act so rude. She maybe has MENTAL problems or something because she was half crazy. I hope they fire her immediately. Never shopping at that store ever again.

Tucked away in the corner across the ground level entrance at the Fashion Centre at Pentagon City,…read morethis beautifully decorated shop has an alluring storefront that will attract the most feminine of feminine customers or anyone who loves all things floral. This is a Christian women's clothing and accessories store but you probably wouldn't notice it at first glance because of all the gorgeous soft floral dresses & blouses on display. However, they have hand lettered signage with some quotes from the Bible. Among their other products, they sell fragrances, coffee mugs, jewelry, handbags and Bibles. Walking around the store is a little reminiscent of Hollister & Abercrombie because of a faint scent from one of their perfumes spritz around. My husband got me one of their beautiful ESV 2 column cloth-bound journaling Bible and few little decor pieces from them. I'd never seen anything like it. Prices are a little on the pricey side (e.g. dresses are averaging over $100). Service is fantastic--attentive and friendly. While browsing around, a lady approached me (with a floral crown) and asked if I needed any assistance. And my husband was able to get 15% off the retail value of the Bible he got me because there were a few minor imperfections, like a frayed corner. Worth checking out!

If you like basic b things in the best way, this place is for you! Great customer service and…read morefun, cute items. Stuff can be a little pricey but it's quintessential basic!!!

Beautiful shop with truly unique clothing, jewelry and accessory…read more Salesperson was helpful and kind. I needed a unique dress for a performance and found exactly what I needed. Looking forward to returning soon!

I was pleasantly surprised to find an African clothing and accessory store in Pentagon City mall!…read moreThey had tons of absolutely gorgeous pieces and they were priced decently. They also have shoes, home decor, etc. I picked up a few items and am already looking forward to going back for more. If you're looking for some fantastic African clothing items and/or other items, I'd definitely check them them out.

If I could give them zero stars I would. The dresses here are not my style but that was ok, they…read moreare someone else's style and that is fine. However, I came here looking for a dress for my mom for my wedding and she tried on dresses anyway because we were there and had an appointment. we worked with Annick and I cannot stress enough how much I do not recommend working with her. I showed her other dresses we had ordered for my mom from other places to get an idea of what we were looking at and she insulted the dresses. I was more than polite and open to options even though i did not like anything up until this point but it was so unacceptable how she spoke to me. I nicely expressed over and over that I did not like options she was and it was as if she could not accept that my style is not the same as hers. Insulting what I had chosen from other places was over the line.

I had a wonderful experience at Crystal Boutique--an outstanding full service boutique with staff…read morethat know their business well. Going there saved me a great deal of time and made the shopping experience fun and relaxing. I visited Crystal Boutique, traveling from my home a 2-hour flight away. I am a hard-to-fit petite person and was searching for a special-occasion outfit and clothes for an overseas trip. I really hit the jackpot. Joel and Annick are treasures--warm, welcoming and kind. They found many things for me to try on and stayed with me every moment during my visit, showing me a variety of styles with different price points to consider. The other friendly staff, including Christie, also had insightful and helpful ideas. I found everything I had hoped to purchase and more and returned home thrilled with all that I bought.

Coming in first thing in the morning helps avoid the usual chaos that can be had here. My wife…read morehelped me navigate the huge selection and we looked at several different brands. Found a reasonably priced pair of Hush Puppies and got out easily.

This DSW is located at Pentagon Row and visible from the street, and since it's anchored on a…read morecorner, it makes it easy to access. It's DSW so who doesn't love them, a discount, or shoes, mmmm? mmmm? who???!!! lol This location is very clean and since it's located on the upper level it is very bright with lots of natural lighting, which I love. There is an escalator and an elveator available to make it is accessible to all. The parking is wherever you can find it but you can get a free hour at the Harris teeter parking lot or free on the street after 6 pm, otherwise, you have to pay. Decent selection of shoes but this is a smaller store, size-wise, and that also means that they have no bathroom, should you need one. Kinda no bueno in my book, because you never know, and there were customers inquiring for one. The staff was friendly and they only had one cashier working but it was not busy on a chilly, fall, Saturday afternoon, so it was no big deal.

Service is extremely unprofessional. There's ALWAYS a long line at the cash register…read more The selection of clothes is acceptable but often unorganized or messy. I've been to better stores (Yonkers NY is top notch). Value is decent. I'm a fan of Zara clothes but this location is extremely disappointing. The checkout systems needs to be changed updated and or replaced.

Disappointing and Uncomfortable Customer Service Experience…read moreI recently visited Zara at Pentagon City to return two pairs of jeans I had purchased online, and I left feeling incredibly uncomfortable, disrespected, and quite frankly, singled out. When I approached the register, the associate did not greet me, acknowledge me, or offer even the most basic courtesy. I already had my return QR code ready, and rather than verbally asking for it, she simply gestured for me to show it to her. Throughout the entire transaction, she remained silent, scrunched up her face while looking at the screen, and offered absolutely no communication about what she was doing. The only words she managed to say were, "You can leave." I was genuinely taken aback and responded, "Excuse me?" Only then did she clarify that my receipt would be emailed. When I told her that her behavior was rude, she simply smiled. What made this experience even more upsetting was hearing her warmly greet the very next customer as I walked away. Clearly, she was capable of being pleasant and welcoming, which left me questioning why I was treated so differently. I genuinely enjoy Zara's fashion and frequently shop online because it's convenient, especially when navigating inconsistent sizing. However, experiences like this make me reconsider where I choose to spend my money. I cannot speak to this associate's intentions, but the stark difference in treatment felt discriminatory and left me feeling unwelcome. No customer should have to question whether they deserve basic courtesy when walking into a store. I recognize that someone's disposition is ultimately a reflection of them, not me, but that doesn't excuse the behavior. Zara should be mindful of the experience its associates create for customers, because the way people are treated matters just as much as the merchandise being sold.

Best selection of souvenirs and specialty items! Great staff and service with excellent customer…read moreservice. They go above and beyond and are incredibly helpful and professional! Best store in DC for souvenirs and gifts! Will definitely be coming back!!!!!

Cheap clothes, terrible service. Better off buying from Dollar Tree. Do NOT waste your time.read more