I try to not leave negative reviews; however, the encounter I experienced at Akira Pentagon has to be shared. I went to Pentagon Mall on May 21st to purchase an outfit for a family event. I often enjoy purchasing with Akira and spend hundreds of dollars worth of merchandise with each visit. When my sister and I went to leave, the alarm went off. We went back to the register without being instructed for our items to be checked. When we got to the counter we asked the same cashier to check our items. He checked now for a second time and found a sensor on an item, removed it and said we were good . We trusted his evaluation of the merchandise as he's familiar with the sensors and left. When I made it home I was surprised to see the "feels right fluffy trim corset" had a sensor on it. This was very disappointing as it was the item I had planned to wear that evening. A few days later on May 24th my sister and I went to Akira in Montgomery mall. I continued to spend hundreds of dollars as I normally do and support the business. I went to Akira in Pentagon after as I didn't find as many items as I needed. While at Akira, my sister and I had our items rang up by a manger. We briefly explained what happened during our last visit in Pentagon mall Akira on May 21st. After I paid and received my receipt, I politely asked the cashier(who also introduced herself as the manager) if they were able to compensate me for the inconvenience due to the sensor being left on my outfit from the 21st. She stated "me offering you a refund is compensating you for your inconvenience" and said there was nothing she could do since I didn't have the item with me. I kindly shared with her the inconvenience of me having to drive back to the store and missing wearing it to the event I purchased for has already happened. She replied "if I really wanted to wear it, there's plenty of ways you could have got that off." I was astonished at her response but mostly the comfortability she had exposing she has knowledge on removing sensors without the appropriate sensor remover and encouraging me to do so also! The shirt is also white, I pride myself on having respect for others and establishments. I did not want to risk damaging the merchandise by tearing it or risking the ink exploding on the item, I'm sure that certainly would have resulted in me not receiving a refund. I kindly tried to have her reach some understanding about what I was expressing, she then gave me the most dismissive scoffing face and said "girl what do you want me to do you don't even got it with you." I shared with her to please pull up my account to view the amount of funds I spend with the store. I asked for her name and she identified herself as "Jalissa" I asked for her last name and she said "You don't need to know my last name" and swiftly turned around with her neck turning first and her body following as if the wind blew her away. Jalissa does not represent the brand well and made me feel as though the tone and verbiage she was using was specifically due to my appearance. If I had been a customer of a different background she would not have responded that way or volunteered her familiarity with crime. Jalissa please do better. I've attached photos of my purchases read more