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    Nordstrom The Fashion Centre at Pentagon City

    3.4 (236 reviews)
    Closed 11:00 am - 6:00 pm
    Updated 1 month ago

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    Kay

    I went to the indochino in Nordstrom and the service was fantastic. The staff member walked us through every small decision that goes into making a custom suit. The staff member helped my dad make informed decisions to fit his shape and fit him to make sure that the suit fit properly. If you don't want to go into Georgetown to go to Indochino, would recommend coming here!

    Bag 2
    Lucy M.

    The inventory isn't the greatest but it is convenient! I placed an order online for pickup. There were multiple staff members w/handheld devices & cashiers who were available to assist so pickup was easy and smooth. I bought my creed and MAC and headed to the bathroom before leaving. One complaint I had. I went to the bathroom while in Nordstrom.... Because I had to pee so bad.. I failed to realize the lock was broken until someone opened the door and hit me on my head w/ the door... so I slammed the door on her! I personally do not sit on public toilets so I was super annoyed this happened especially because the bathroom wasn't busy! As most ppl know they validate parking. I don't like the new flimsy paper tickets but whatever!

    Fine Jewelry Department, 2.15.2020.
    Kathryn L.

    Stopped in the Jewelry department & the associates were helpful in sharing of the sales, who doesn't like a good sale? If you want something more of costume or statement, I was told to go upstairs in the Jr's section. I was in search of a White Gold chain that I found & was on sale. I proceeded to window shop & saw more sales throughout the department. A few steps away is the Handbag and Perfume Departments. Nordstroms is a good department store regardless of location.

    The rack priced jeans sold out but still on the site
    Katie C.

    THE WORST COMPANY EVER. They think customers will not realize they sell products on the rack and regular site at the same time, yet will not price match for customers who realize the scheming going on. I provided evidence photos and links to clarify they were just offered on the rack and have sold out and the agent couldn't say anything more than "I cannot price match for you" How is that providing any customer service and satisfaction? Could absolutely not be more shocked and at a loss of words

    Andrew B.

    at first glance nice manager MICHELE is incompetent employee of the Nordstrom store, who should not continue to work for this company. I came to exchange my shoes to this store., WHICH I BOUGHT 1 day ago!!! But this store didn't have something I needed for my brother. That's why I was gonna rerun them for a gift card and to give it for my brother's bday, which is tomorrow. I was talking to the manager her name is Michelle. She said it's not possible to return the shoes to the store credit. As she told me there is 2 Ways for return. 1st one, to my debit card. In this case I had to wait 3-5 business days. It doesn't work for my because it's my brother bday tomorrow, I cannot wait 5 days..! I'd like to give a present to him. 2nd way she told me I have to open Nordstrom credit card and buy another gift cart... I don't understand why she told be that... she lied policy changed and now they only can sale gift cards for maximum $500.. (Dior shoes I have is about $1100) but it is not true, she blatantly lied.. in front of me they sold gift card for $750 to the random women... I've called to customer service and they simply confirmed that nothing has been changed and and 100% I can return my shoes to the store gift cats and give it to my brothers birthday!! Please be aware this lady MICHELLE does not know the rules of the store in which she works. or she discriminated against me based on my sexual orientation, I had small gay bracelet and she saw it!.. I also provided my debit card which I used yesterday for this purchase! she could also discriminate against me because of my surname of Russian origin (which I noticed she didn't like at all ) which indicates that my constitutional rights have been violated as a citizen of the U.S.!

    3 Black or Navy Suits for Women, and this entire department filled with options for men? #LeanIn

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    3 months ago

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    1 year ago

    Went here to get fitted for bra and absolutely loved my experience with Alum. She is the best and made me feel very comfortable.

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    1 year ago

    I would like to say her Name is haymantte she very very sweet how handle customer service , I very happy knowing her .

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    Page 1 of 6

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    Review Highlights - Nordstrom The Fashion Centre at Pentagon City

    Our most recent visit was during the big "Anniversary Sale" on July 10th, and it was truly exceptional.

    Mentioned in 6 reviews

    Read more highlights

    Altar'd State

    Altar'd State

    3.6(5 reviews)
    0.1 miPentagon City
    $$

    Tucked away in the corner across the ground level entrance at the Fashion Centre at Pentagon City,…read morethis beautifully decorated shop has an alluring storefront that will attract the most feminine of feminine customers or anyone who loves all things floral. This is a Christian women's clothing and accessories store but you probably wouldn't notice it at first glance because of all the gorgeous soft floral dresses & blouses on display. However, they have hand lettered signage with some quotes from the Bible. Among their other products, they sell fragrances, coffee mugs, jewelry, handbags and Bibles. Walking around the store is a little reminiscent of Hollister & Abercrombie because of a faint scent from one of their perfumes spritz around. My husband got me one of their beautiful ESV 2 column cloth-bound journaling Bible and few little decor pieces from them. I'd never seen anything like it. Prices are a little on the pricey side (e.g. dresses are averaging over $100). Service is fantastic--attentive and friendly. While browsing around, a lady approached me (with a floral crown) and asked if I needed any assistance. And my husband was able to get 15% off the retail value of the Bible he got me because there were a few minor imperfections, like a frayed corner. Worth checking out!

    If you like basic b things in the best way, this place is for you! Great customer service and…read morefun, cute items. Stuff can be a little pricey but it's quintessential basic!!!

    Photos
    Altar'd State
    Altar'd State
    Altar'd State

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    Crystal Boutique

    Crystal Boutique

    4.3(19 reviews)
    0.9 miCrystal City
    $$$

    If I could give them zero stars I would. The dresses here are not my style but that was ok, they…read moreare someone else's style and that is fine. However, I came here looking for a dress for my mom for my wedding and she tried on dresses anyway because we were there and had an appointment. we worked with Annick and I cannot stress enough how much I do not recommend working with her. I showed her other dresses we had ordered for my mom from other places to get an idea of what we were looking at and she insulted the dresses. I was more than polite and open to options even though i did not like anything up until this point but it was so unacceptable how she spoke to me. I nicely expressed over and over that I did not like options she was and it was as if she could not accept that my style is not the same as hers. Insulting what I had chosen from other places was over the line.

    I had a wonderful experience at Crystal Boutique--an outstanding full service boutique with staff…read morethat know their business well. Going there saved me a great deal of time and made the shopping experience fun and relaxing. I visited Crystal Boutique, traveling from my home a 2-hour flight away. I am a hard-to-fit petite person and was searching for a special-occasion outfit and clothes for an overseas trip. I really hit the jackpot. Joel and Annick are treasures--warm, welcoming and kind. They found many things for me to try on and stayed with me every moment during my visit, showing me a variety of styles with different price points to consider. The other friendly staff, including Christie, also had insightful and helpful ideas. I found everything I had hoped to purchase and more and returned home thrilled with all that I bought.

    Photos
    Crystal Boutique - Friday night dress- Welcoming dineer

    Friday night dress- Welcoming dineer

    Crystal Boutique - Mother of the groom dress

    Mother of the groom dress

    Crystal Boutique - Joel Cohen, owner

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    Joel Cohen, owner

    Zara - This is Imani, the Manager

    Zara

    1.4(100 reviews)
    0.1 miPentagon City
    $$

    Wow I've never seen a listing on yelp have a total of 1.8 stars after 98 reviews! And it checks…read moreout. They closed the Zara in DC so I have to go to Pentagon City to return if I don't want to pay the return shipping cost. This store has 4 registers but only 2 people at them and separate lines for returns. I hate this policy! The return line is always so long! I waited for 30 minutes in line to return! The dressing room also had a long line. Listen I don't return much. Only if something doesn't fit me because Zara's sizing is inconsistent. If they had reviews on their website, that would be helpful. Or in this case because what I bought a week ago went on sale and there was a $100 difference! Zara doesn't do price adjustments. So I had to return and buy again. The cashier said to me no more than two items, thankfully that's all I had, but I was like what?!! Are you kidding me! Because that's not Zara's policy online! At the other register there was something wrong that the cashier couldn't do so she called a manager. The whole time I was there a manager never came. So the cashier just stood there and looked stupid. When a line is ridiculously long, and you can't fix a complicated problem, you have those customers step to the side and help the next person in line. You don't hold everyone up until the manager comes.

    Discrimination, Disrespect and Insulted…read more I went into Zara to shop and make a return. I had a lot of items. It was late in the evening and the store was still packed. I brought my wagon along with me in the store due to my disability as I am unable to carry a lot of items and it helps me when I am shopping. As I got to the register, the attendant at the register (an older Asian lady with glasses) told me that she was not going to process my transaction and walked away. I asked her what was going on and she replied that she would get her manager. When the manager came, (Imani) she explained to me that they would not be processing my return. She was extremely rude. She told me that it was too late and I should have come earlier, even when I waited in line for half an hour. While in line I was grabbing other things, but my wagon was in line. She seemingly scolded me telling me that they needed to give home by 10pm and they were not going to assist me. Imani seemed extremely disturbed at my wagon (which I use due to my disability) and she proceeded to get belligerent and unprofessional. She mentioned her surprise of me bringing a wagon into the store, and stated that I had an "outrageous return". I told her I may return a lot but that is because I spend thousands of dollars for items. The exchange was extremely contentious, to the point that I had to ask her several times to refrain from speaking to me. I was on the phone with my friend who is also an attorney that can attest to this entire conversation. I was upset about them not being willing to take my return, but since I had a purchase, I had to stay in the store and get my products. I had to ask her several times if I was going to be able to purchase my items. The whole time, Imani was being rude, sarcastic and condescending because of my return size and wagon. As we finished the purchase, as I was walking out of the store, Imani started to insult me. She called me a "big back". I am a size 12/14, so when I turned around, I asked her why she was insulting me as if she had the right to. I just could not believe she was insulting me. She said, "I thought my back was big, but you're out of control". She is a MANAGER. I got off the phone with my friend and started to record her. She put her hand out to say she did not give me permission to record, and I informed her that Virginia is a one party consent state. I was shocked. She asked the security to escort me out after my shock of her attacking my physical appearance. She got loud and said I was making a scene because I asked the young lady who worked there if this is normal behavior. The young lady (a black girl with a mask and braids just shock her head). I have never experienced this. Mind you, I was talking calm to her and you can pull the cameras to confirm. She insulted me and I was not speaking to her. I was on my phone call, explaining to my friend (the attorney) what I had experienced. I have attached pictures of the manager and one of me. When I tell you I am taking this to the highest level. Believe me, I will not rest until this matter is addressed. People can get upset, but to insult a customer's person, make fun of their disability items, and to refuse service is completely unacceptable. She was bold enough to conduct herself in this way, I hope she is bold enough to own up to what she did. This was unbelievably disrespectful, disturbing and distasteful.

    Photos
    Zara - This is me in a Zara dress

    This is me in a Zara dress

    Zara - Store directory, Zara Fashion Centre at Pentagon City

    Store directory, Zara Fashion Centre at Pentagon City

    Zara

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    Nordstrom The Fashion Centre at Pentagon City - deptstores - Updated May 2026

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