I wish I could give zero stars!
I was so excited that a Target store was opening in my neighborhood, but this place is a fcking nightmare. I dealt with the biggest idiots claiming to be managers - Hayley and Alex. I was trying to do a simple return that wouldn't have been a problem at any other Target. At this one, I'm standing here 20 minutes in (at the actual register dealing with these idiots), and they are screwing me over at every turn. First they couldn't return the item because they didn't know wtf they were doing. Target online told me I could return and rebuy instead of a price adjustment. So all I want to do is return a *brand new* item, unopened in the box, that I purchased 2 weeks ago. On my Target card. With the receipt, on the app and in my email.
So why the hell is this such an issue? Alex was an absolute moron, then Hayley comes in and isn't any better. She returned the wrong item, then said she could void the return, but then couldn't. Then she returns the WRONG ONE. Luckily I realized as I was walking out, so back I go. I say she needs to void the return, she says sure. But then oh great she can't. So she says I have to buy it back. Fine. But now tell me why on earth I would have to buy it back for MORE?? She finally gets the price right, but I had gotten a $100 giftcard with the purchase that she mistakenly returned. So I should get that back, right? Well, Hayley tries to give me a $75 GC. I ask why, she said to look at the product page. Product page $75 GC, but when I bought it it was $100, and I have proof everywhere. She keeps saying they can't override the system, which we all know is lies. (Like another Target made a mistake on receipt last week, didn't use my $15 Circle coupon, so I walked over to customer service and they just gave me a $15 GC in about 3 seconds.)
After trying to reason with her AGAIN, she goes "ok I'll give you the extra $25." Bish wut. What is EXTRA about that. No, don't act like you're doing me any favors. I finally get the stupid $100 and lug this huge damn box a block down the street again.
All in all, I was there 32 minutes. And got absolutely nothing accomplished. Tomorrow I'm going to take the other box of the exact same item and throw it in their face and get my stupid correct refund.
Fck this Target. Makin me act like a damn Karen just to do a normal simple transaction. I'll keep going to Potomac Yards even though it's further, at least they aren't complete idiots. read more