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    Lou Lou

    3.4 (50 reviews)
    ModerateJewelry, Fashion
    Closed 10:00 am - 8:00 pm
    Updated 2 weeks ago

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    The left earring back is what had to be sanded.
    Colleen M.

    Very cute offerings but a little overpriced. I got a really cute pair of earrings to wear for New Years Eve. I didn't mind that they were a little pricey, however, when I went to put them in there was a problem. The earring backs were not even. One was fine and went in my ear. The other had to be sanded down so it was smooth enough to go through my ear piercing. So although I was able to sand them down and make them work, it's obvious I had to sand them & the color doesn't match. These earrings were already not worth $18 before the problems I faced just wearing them.

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    10 months ago

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    1 year ago

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    3 years ago

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    2 years ago

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    8 years ago

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    7 years ago

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    12 years ago

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    Page 1 of 2

    Ask the Community - Lou Lou

    Review Highlights - Lou Lou

    Service was friendly, helpful and almost eerily available.

    Mentioned in 2 reviews

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    Dash's of Old Town

    Dash's of Old Town

    4.4(61 reviews)
    0.6 miOld Town Alexandria
    $$$

    I would not recommend Dash's to anyone. My experience has been disorganized, dishonest,…read morediscriminatory, and unprofessional. I was initially sized for a custom tux shirt early June 2024 for my wedding on July 26, 2024. I paid $300 for the shirt. The shirt was not ready until August 8 and the shirt did not fit correctly. I knew there was a chance the shirt wouldn't be ready in time, however, I was told by Dash's that it was possible. I ended up purchasing a shirt from Brooks Brothers for my wedding that fit perfectly without any alterations needed. There was a major issue with the upper button/section of the shirt that you wouldn't expect from a custom shirt. I took the shirt back to Dash's on October 12 and the owner Victor assured me that they would get it fixed. On November 2, I returned to the store after being told the shirt was ready. When I arrived at the store, Victor told me there was a mistake and the shirt wasn't ready. He said they would have to send it back to the manufacturer. I did not hear back from the store until January 8, 2025 - in which I received a text letting me know that the shirt was ready and that they've been trying to get in contact with me. Prior to this, I never received a call or text with an update. Nonetheless, I proceeded to go back to the store to pickup the shirt, only for Victor to tell me it wasn't ready. He told me that there's a piece he was looking for on amazon and other sites that he couldn't find. He went on to ask me to look for that piece as well. Then he alluded to my height as being an issue. Mind you, Victor is an inch taller than me. Not only that, it was a custom shirt. So that's a poor excuse. At this point, I am frustrated because I paid $300 for a custom shirt that wasn't done correctly. Till this day, I have yet to receive the shirt. I've requested a refund and Victor refuses to give me one. His reasoning - "they are a small business." There has been no attempt to make things right by resizing for a shirt, or offering me anything to make up for the mishap. I've attached two pictures showing the issue with the shirt.

    If you value customer service or your time, money, and energy, avoid this place. I made an…read moreappointment and got an initial fitting in early February, paid, and was told by Victor that it would be ready in 6-8 weeks tops (mid March to early April). I called in late March since I hadn't heard anything yet, and he said to call back next week. I called a week later and was told it's not in yet but should be by April 15th. I called again on April 12th and he said "rest assured it will ship from Italy by April 18th." I was leaving for my wedding on April 23rd, and when I relayed my concerns he started yelling at me over the phone saying I don't know what he has to deal with, he "has to work with Italians," and said he has no control over it, then said it "wasn't my issue" which it certainly is. He rarely got my name right, he would call me by the wrong name often and even when I told him he would come back ON THE SAME PHONE CALL with someone else's order info. Incredibly unprofessional, rude, inconsistent, and all around a bad business. It's a wonder he's still in business. You can get this quality suit anywhere, you're paying more here for customer service and the personal touch. Save your money and go to a name-brand chain. Only reason this isn't one star is because I did end up getting the suit the day before I left for the wedding. If I hadn't called repeatedly, I doubt I would have it. Not once was I called first from Dash's about the suit I purchased. Not worth the hassle and headache.

    Photos
    Dash's of Old Town
    Dash's of Old Town
    Dash's of Old Town

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    Current Boutique

    Current Boutique

    3.1(92 reviews)
    0.5 miOld Town Alexandria
    $$

    My new go to shopping place! Whenever I am looking for a last minute outfit, this place always has…read moreso many options. The best part is that they carry high end and brand name items for such an affordable price. I've found many different items that were brand new and hard to find in the regular stores. The employees are always so nice and welcoming. They are always checking in to see how they can help while giving you the space to shop till you drop!

    I've been to the Old Town location 2x now and most likely will not be returning anytime soon…read more Overall, it's pricey for most of the pre-owned items. You are not getting much of a bargain and may pay close to the same price brand new. This store is extremely selective accepting what you bring in. Despite bringing in clean, well-kept items (some have never been worn) very little was accepted, which made the experience feel like a waste of time. After reviewing most of their inventory on the racks, it was hard to understand why many of the items I brought in were not accepted. It may be the "manager's" bias as she inspected the items. She was polite in a very insincere way trying to explain to me what she would accept and not accept, which was all very random. Was that really her natural voice?!! Also, when I brought my items in they were pressed and neatly folded but were given back to me not folded, bundled together and wrinkled. I have a much better experience with TheRealReal.

    Photos
    Current Boutique
    Current Boutique - Lily Pulitzer blouse

    Lily Pulitzer blouse

    Current Boutique - Eileen Fisher dress

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    Eileen Fisher dress

    White House Black Market

    White House Black Market

    3.8(14 reviews)
    0.4 miOld Town Alexandria
    $$$

    I've always been a fan of this store when I lived in NYC so I was thrilled to find this location in…read moreAlexandria. Great service upon walk in Excellent selection of clothing, very stylish and true to the level of class that it's known for. I was excited about their Easter deals as some of the prices were a steal! Can't wait to return

    I have shopped at WHBM for years because of their stylish, quality clothing and their great…read morecustomer service. This used to be my favorite store. Until today. This evening was not a good experience and I was very disappointed. Upon entering the Coconut Point store in Estero Florida, I was not greeted even though there were no other customers in the store. There were two women working there. One appeared to be texting on her phone. In the past, when I picked out clothing, the sales associate would put them in a fitting room with my name on it. Not today. I carried all the clothes around the store until I was ready to try them on. In the past, the sales people would check on me and offer to find things in different sizes or offer suggestions on what accessories would go with the clothes. Not today. My husband went out and found things in different sizes for me, while the sales people watched him, or texted. When I was ready to purchase, my husband asked if we could get some customer service for a change. One woman ignored us and the other responded that she didn't know we needed any customer service. I guess it's not in her job description to ask if we needed any help. Then she proceeded to ring up the merchandise. She was pleasant enough, but I would have received more help at Macy's. Their service has gone downhill and I'm not a happy customer. I'm giving two stars because the clothes are still nice, but their customer service is more than lacking.

    Photos
    White House Black Market
    White House Black Market
    White House Black Market

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    Mint Condition - Outfit I bought here

    Mint Condition

    3.5(96 reviews)
    0.5 miOld Town Alexandria
    $$

    I am a huge fan of the store! I'm converted their move has made this place everything you could…read moreever want in a consignment store. Great selection, amazing deals, wonderful for buyers and sellers. Great selection across the board, high-quality great vetting, very respectful, seasonal curated, and clean.

    I never leave negative reviews... but this store has completely fallen apart under the new…read more"owners". The quality of the inventory is terrible, and pricing makes no sense--lower-end items are overpriced while real luxury pieces are undervalued because they don't understand designer brands. They also don't authenricate so you may be buying fakes. Additionally, when I asked to get my consigned items back (brand-new Ferragamo black pumps and YSL boots (worth $2,000 retail)) the staff seemed lost in their own system. They first said I'd already been paid for it (looking at my other sales), then claimed my consignment had "expired"after 90 days--even though it had only been about 70 days. They eventually admitted they couldn't find my items and said it must have been "stolen" and gave me just a $50 credit (Their contract states they aren't liable for lost or stolen goods, so consigners get no reimbursement), so please don't bring your high-end items here. They are disorganized, inexperienced, and unprofessional. If you want real expertise, integrity, and quality good go to New To You, where I've shopped and consigned for over 15 years--they know their brands, have high end goods prices right and take care of their consignors. Or any of the Current Boutique locations! (I don't work or get paid for promoting these stores..I just don't want anyone to be a victim of Mint like I've been)!

    Photos
    Mint Condition - The new Mint Condition!

    The new Mint Condition!

    Mint Condition - A few of our favorite past items... A Louis Vuitton Damier Speedy.

    A few of our favorite past items... A Louis Vuitton Damier Speedy.

    Mint Condition - A few of our favorite past items... A Tory Burch Robinson double zip tote in coral.

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    A few of our favorite past items... A Tory Burch Robinson double zip tote in coral.

    Lou Lou - jewelry - Updated May 2026

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