This Nespresso shop is always fun to come into and see what they have. They are always so welcoming and offer coffee as well as you wait to place your order. They have so many colorful travel cups and ice coffee cups as well. I'm always tempted to leave with something new. Today I grabbed some of my favorite espresso but also grabbed some new flavors such as pistachio. I was told it was seasonal last spring but was so popular it was brought back again this year. Definitely, will be back on my next trip to North Park Mall. read more

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My first experience with Nespresso was in a Nespresso boutique. My sister took me to a boutique in Arizona for a cup of coffee. I was hooked after that the coffee is delicious and what can be better than free the barista's inside will make you what you want or you could help yourself to the pods that are laid out by the machines for customers to make themselves a cup of coffee while they wait there are seats and coffee so what could be better than waiting for your order to come up? You tell the person that comes with their little iPad and you give them the names of the coffees that you want to purchase many and they'll wrap it up for you while you're sitting there enjoying your coffee read more

Nespresso Boutique - Coffee boutique - Coffee & Tea Near Me - Dallas, Texas

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Our 1st in store visit as we usually order on line. But visiting North Park and we were looking forward to experiencing the store . Our first impression was uncontrolled chaos. They appeared to be unprepared for the volume of shoppers, Potential customers. Every countertop and service area was poorly maintained. Lack of water to make coffee, frothy milk and countertops cleanliness. Most shoppers were unfamiliar with the machines and having a difficulty time using them. It was hard to tell who were the customers and who were the employees helping the customers. I had one question on how to recycle and wanting to try the latest New coffer flavor. the staff person I worked with was unable to share with me how to properly recycle from Home since I order online and also the coffee we finally got to sample was cinnamon apple crisp and it was not good. Oh my what a waste of time. Long lines, noisy, not sure who was working and no one to really help. read more

The vibes blew me away. Super clean, large TV with a forest behind, self serve or assisted drinks. I told them how I like my drink and they came close (I do not like coffee for the most part). Tried their cinnamon roll flavor and it was good read more

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Matea here in the boutique was a phenomenal employee who knew her machines and was able to answer all of my questions. Thank you for taking your time to answer our questions and show the Nespresso machines! read more

Nespresso Boutique - Cappuccino with printed design - Coffee & Tea Near Me - Dallas, Texas

I love this little boutique! Bring in your old pods for a little gift! Try the coffee of the season Service is typically wonderful. I miss the little coffee bar section to buy a little brew for shopping. So I have be honest and knock a wittle star down. read more

Nespresso Boutique - Sample Day! - Coffee & Tea Near Me - Dallas, Texas

I'm not going to lie, the Nespresso Boutique is an overstimulating experience. Whenever I go to North Parked, the store is always packed, but luckily this time around, I went during a slower time. Since I'm familiar with the pods I like, when the employee at the front greeted me, I immediately told them what I was interested in purchasing. You get put in a queue and are told to wait. You can sample their featured pod flavors, but the only additives are sugar and no creamer or milk. The inside also has a cafe, but my review will not cover that service as I did only purchased pods. I didn't have to wait too long, and I got some freebies with my purchase. I'd go again to avoid paying shipping fees and get access to the more rare varieties. I do wish there was an online order pickup option though, as I think that would make things more efficient, especially for customers like myself who already know what we want and just need to restock. read more

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Sorry I didn't know your digital check out process. I was looking at your options at a check out counter and the young man was offended I was standing there. Simple explanation of the process would have been helpful. Oh well, I can recycle your pods for pennies on the dollar with better quality coffee. read more

Let's start out by this disclaimer, I am not a coffee drinker and sometimes the who coffee craze amuses me, and my shopping experience here was no exception to that. My first observation was that I was amazed at how busy the place was on a weekday afternoon. They were a happening place for sure! There were people enjoying a cup in-house, and there were people with their assigned sales consultants, and there people everywhere. This place had all the hustle and bustle ambiance of an ant mound. As a "visitor" into the coffee world, I will say I was a bit disappointed in how difficult it was to figure out how to get assistance. I knew what I wanted, but not how to get what I wanted (I know, typical Christmas shopper, right?). I finally located an associate who was walking into the back of the store and he was able to get d plain to me how to get assistance, which was basically a take a number and wait your turn kind of a system. Once I had assistance, my experience went quite well and I was in and out in no time. It was a subtle reminder that I was glad I am not a coffee drinker... read more

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I visited today and the clerk charged me for the descaling kit I asked for, but did not put it in the bag. There is no number to call or anything to get a refund for the item I did not get, which is super inconvenient because I live 40 minutes away and I'm not going out of my way to drive back there for $11. I would be happy to take down my review if I can get refunded for my missing item. read more

Nespresso Boutique - Coffee & Tea Near Me - Dallas, Texas

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I was so excited to get to the Nespresso Boutique, i traveled from Kansas for this and sadly i will never go back. The lady who started to help me told my 14 year old granddaughter in spanish that my 7 year old granddaughter was a liar. Why i have no clue because my granddaughter didn't tell me till we were long gone. I heard her tell her something but i don't speak Spanish. She walked off from me and someone else checked out my 3 sleeves i picked. I would of bought more but the sales people didn't even bother to help me. I told them I will just order more online. read more

Nespresso Boutique - STORE FRONT - Coffee & Tea Near Me - Dallas, Texas

This store is on point. You walk in and are immediately greeted with a smile and offerings of free freshly brewed coffee highlighting their newest goods. I went in with the "plan" to buy a sleeve of the pumpkin spiced cake so I could turn around and pop one in their maker, test it out and decide if I wanted to buy more, but I didn't need to because they had some already available for me to try. I think it leaned more on the spice than the pumpkin, but overall, a pretty good little coffee. I decided to buy some along with several other pods to send with my sister who was going to visit my elderly father 600 miles away. Debbie helped me out and was extremely patient while I tried to reach my dad to see how his stash was looking. She was knowledgeable, kind, and I felt she genuinely appreciated my "story" as we discussed different nuances of the coffee and my dad's palette. My 10 year old son was with me and very curious. She had patience with his questions and knowledge and experiences to share with him. Overall, it was a delightful excursion, and I will definitely be going back. I live about 25 miles away and have to go through traffic and several highways but completely worth the trip. Thank you Debbie-you are delightful! read more

Loving this new nespresso store! It was opening weekend and very busy. I love that you can brew a cup of coffee while you wait to buy your pods! I got to test out the new strawberry mocha flavor and it was delicious, sad they were out of milk but still love this highlight of the new store. Ordered 5 sleeves and got 1 free, they forgot to put it in the bag because they ran out of this particular flavor but luckily I caught it before leaving the mall and they handled it quickly. Seem to be still working out kinks but I will definitely be back! read more

Nespresso Boutique - Coffee & Tea Near Me - Dallas, Texas

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Stopped by to pick up some pods Walked to back register Had sales person stare at me waiting for me to address her She then walked off without a word Went to register stood there for a minute, no offer of help from sales person I proceeded to leave and told guy at door never mind I'll just order on line He said ok Won't be back Amazon sells same stuff read more

So excited to get a new machine. Noticed the insides have switched from metal to plastic so told salesman I wanted the higher end and heavier built. He showed me the model on shelf and opened where the capsule goes and it was the 2 metal pod holders. It was a more expensive machine but better made. Opened the box at home and it was all plastic. 800# told me to drive 2 hrs to take it back. The brand has cheapened and their customer service has way decreased. If you want a good coffee maker go find a high-end brand they are not it anymore. read more

I love the Nespresso boutique. Everytime I visit they are nice and welcoming and very helpful. They always offer you a sample of a new flavor or something they're featuring. The only reason why I didn't give it 5 stars is 1) I wish they have online ordering with store pickup, it doesn't even have to be curbside.....just let me order online and swing by to pick it up. 2) Whey they offer you a sample, they don't allow you to add any creamer to the sample, which is usually a small serving of coffee. I understand they probably want you to taste it without any additives but I'm not there in life. I still need creamer in my coffee! Maybe with age I'll start drinking it black...but for now, no thanks! read more

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worst retail experience of my life...70 years old and received as a gift...only worked twice so called customer service and told to take to store as I was not a verified member...they made me and 79 year old husband at Northpark store after lugging heavy machine thru mall to take home and recall customer service after waiting 2 and 1/2 hours...they tested machine in store and verified it did not work...did I mention it was under warranty? Had gift receipt with me and simply wanted to exchange...Machine supposedly manufactured in Switzerland but certain parts clearly stated made in China read more

It's not that the customer service was bad--the employees were actually very nice. The issue is the entire shopping experience. The store setup is chaotic, and waiting 30 minutes for someone else to grab my coffee just doesn't make sense. I get that you're going for a boutique vibe, but the execution is seriously lacking. The concept itself needs a major rethink. read more

I'm kicking Nespresso up to five,5 Stars! That's right. One of the only companies in the last few years that I can say has performed extraordinarily well meeting my needs. As prices climb I vote more and more with my checkbook. The machine I bought here has worked flawlessly for several years now and: The pods are recyclable with and included postage-paid mailer My online orders are filled within a day Freebies are included often, with orders allowing me to try other styles of coffee The milk frother works superbly without fail Happy, happy, Happy! I would not hesitate to Go! Nesspresso!!!! read more

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Clean, kind, and hospitable! I appreciate the customer service at Nespresso located inside North Park mall. I got a Nespresso machine for my birthday in October and have become slightly obsessed with the Ethiopian blend. (Nothing beats my mom's coffee ceremonies though, don't get it twisted!) The boutique is well organized and has an actual cafe on the inside. They have multiple displays of different Nespresso machines you can purchase, and plethora of pods/capsule flavors to choose from. Definitely a luxurious coffee experience. read more

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Wish i could give ZERO stars. The new store is nice but the customer service is terrible or none existent. I was put on a wait list to buy coffee when there were 3 employees standing around doing nothing including the iPad Nazi acting all important. In the future I will order online so I don't have to deal with worthless, lazy and incompetent employees. read more

I drove all the way from Stillwater Oklahoma to come to this store! I am highly disappointed! When I walked in it was super busy (to be expected this time of year) just to be ignored by the staff. When i finally got ahold of an employee she was SO very rude and super unhelpful. There are so signs on being checked into the waitlist anywhere- as a first timer here I was so lost. I DO NOT suggest wasting your time here with the rude staff. Just order it online. This was the worst experience ever read more

I have ALWAYS wanted to go to an actual Nespresso store and this did not disappoint!! The staff was sooo friendly and gave me a sample of a new coffee flavor I wasn't 100% sure I would like...but ended up loving! He was so nice he even gave us a discount on our drinks we ordered. I can't wait to go back!! read more

Nespresso Boutique - Coffee & Tea Near Me - Dallas, Texas

Son bought me 3 sleeves. I have the date and amount from his bank statement and they won't make an exchange because i don't have original receipt. They were purchased less then 30 days ago read more

If you're looking for a normal, grab your item and check out experience - don't bother coming here. 5 open registers, employees standing around, and I was denied checking out and told to get in line on an iPad. What?? "9 people ahead of you" with 5 registers open and empty! read more

I came here recently and I really enjoyed my experience throughout my visit! It was my first time here so I did ask for some assistance and suggestions, and this very nice young lady named Ari with curly black hair guided me. She was a huge help and she gave me some excellent recommendations, the coffee here is divine!!! Overall, the ambiance of nespresso at northpark is amazing and I really enjoyed the whole experience. I can't wait to go back to try some of the drinks I didn't try and to be helped by the amazing staff there like the young lady ari who helped me out! read more

The coffee is five star however the use of space is inefficient. I went in on a Saturday afternoon. There was a 25 minute wait. If it were just a line of customers waiting for the next available employee fine. Instead it's two staff members walking around with iPads to check you into a queue. Another tending the free coffee bar and a third person doing coffee demonstrations. I saw as many people walk out of the store upon hearing the wait time as those of us who waited. It's awkward. You're in the way while standing waiting your turn and employees are bustling around. This needs to be streamlined. read more

Interested to see the new store after frequenting the old one all this time, we stopped in today. Stood in line behind 3 people w one behind us. Only to put our name in. Fifteen minutes later they took the guy who was behind us after he returned from shopping in between! Then 2-3 more people who were after... left empty handed and let down. read more

Zero transparency with pricing. I would've been fine if the recommendations tasted good but all I got was upsells and notes of burnt coffee

They're in a temporary location (and have been for a while) so they're very limited to what they offer, they don't have coffee tastings or any of the other perks that you get at other boutiques statewide. read more

It's not just coffee is Nespresso. I had the pleasure of visiting the @nespresso boutique inside @northparkcenter. Oh what a treat! A coffee lovers paradise. I'm more of a tea drinker, but I gave it a try. I got a vanilla latte ( decaf of course) with almond milk. And it definitely was worth the $6.00 cause it was delicious. Next time i will be a little more adventurous and let the barista work his magic. . #fashion #blogger #blackwomen #femininity #plambeach #Licensed #esthetician #boss #lady #womanowned #womenempowerment #stylist #levelup #abundantlife #confidence #localbusiness #smallbusiness #Makeup #palmbeach #eliteyelpsquad #explorepage #dallas #melanin #blackgirlmagic #inspire #explore #reels #speaker #influencer #blackwomenluxury read more

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Terrible customer service. I walked into the store already knowing what I wanted, but unknowingly was 1 minute past close due to their limited Sunday hours. This was my first time visiting the location, and would expect them to just quickly ring up my order rather than sending me away and telling me to come back tomorrow, when like most people, I will be at work. There was even another customer checking out at the register but I was turned away anyways. read more

Baristas are very professional and well dressed, coffee is priced well and they bring it to your table. I got a double espresso which was very smooth. The ambiance is also very nice. Highly recommend this place over the other coffee places at NorthPark mall. read more

Nespresso Boutique - Espresso and coffee bar - Coffee & Tea Near Me - Dallas, Texas

It's a clean coffee boutique where you're always greeted at the door. They have a full lineup of machines and coffee capsules plus a great coffee bar. I generally order online but it was fun to try and see some new products today. When I came in to drop off my bag of recyclable capsules, the cashier offered me a free drink at the bar. I chose the honey cinnamon iced latte and it was made prompt and delicious. Really glad we have a nespresso boutique here in Dallas so I don't have to do all of my business with them online. One thing that would be awesome would be a curbside pickup option when I just need coffee quickly without going through the mall. read more

Nespresso Boutique - Iced Honey Cinnamon Latte $5.50 - Coffee & Tea Near Me - Dallas, Texas

We always visit here when at NorthPark Mall. Staff are a bit snobbish but I got what I wanted. Good taste read more

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It's a shame you can't give zero stars. This store is confused on what it wants to be- a cafe, a coffee store or an Apple Store. They require you to check in on an iPad before you can be assisted by an associate which just seems like a push to sell you more things. Why do I need to stand around waiting for half an hour if I already know what I want? read more

had to wait 20 min just to purchase pods. used to be able to just get in line. Old way was much faster!

The customer service could use some improvement. During my visit, I encountered a new 'digital line' system, which resulted in a wait time of 15 minutes or more--something I've never experienced before. It seems the temporary location operates differently from the permanent one, but when I asked for clarification, the young lady at the front was unfortunately quite rude and condescending. Given this experience, I'll be ordering online moving forward since I already know what I like. read more

Nespresso Boutique is a lovely spot at Northpark for literally, a coffee break. Whether it's hot or iced, be it an espresso or cappuccino, each cup is full bodied and rich in flavor. Nice service most times. I also love my Nespresso's coffee machine, making wonderful freshly brewed coffee and espressos at the touch of a button. Fun it is to sample different flavors here before replenishing my capsules. Crowded it is on weekends and holidays. If on own, I might still stop in for a coffee standing at their bar, and, leave for a weekday in shopping at their store. Cheers! read more

Nespresso Boutique - Cappuccino - Coffee & Tea Near Me - Dallas, Texas

I've been trying to find redeeming value in Nespresso but, to tell the truth, they're not all that exceptional. The Northpark store is always out of whatever overpriced product you are after--and many times you have to be put on a waiting list to be told, by some less-than-knowledgeable employee, that they're out. This is what happened last night. So I pulled out and descaled my old K-Cup machine and popped in a pod. I had forgotten how good it tasted. So maybe this was a great message at a time I needed a sanity check! So I have a couple of entry-level machines available at a bargain price! read more