The negative reviews kinda freaked me out before getting my iced coffee the other morning, but it all ended up being fine! I ordered it how I like it, 5 FV swirl, 4 cream, 4 splenda. They made it exactly the way I like it, so I give this location 10 out of 10, despite the awful reviews I see on here. read more

7:30. Saturday morning. NO donuts! Six employees doing a whole lot of NOTHING! In slow motion! If America runs on Dunkin, then it's going to be running late and donut-less! read more

The employees here do not care about customer food. I have order a ham & Swiss croissant stuffer and twice there is no ham. Are employees removing th ham from Uber Eats orders now? And why would you have an option on the app for 'cream cheese on the side' for the bagel but you proceed to slap a glob of cream cheese on there anyway. What's the point of putting in a specific order if the employees are going to do whatever they want anyway? And I have been here in person there's maybe 1 person that is kind there. The woman with black straight hair I interacted with was dismissive and rude. If you hate being there then quit. Don't take it out on paying customers. This is beyond ridiculous read more

Spider Donut Review: Although orange, it tasted like chocolate toping and the spider body is actually a chocolate donut roll! Loved it! Very festive! Love this time of year! read more

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Always satisfied with this location. Easy to order on the app. I would love a drive thru but that won't stop my addiction

I was absolutely CRAVING a jelly donut...I was so worried they'd be out because it was so late. I went in there 45 minutes to close and got two donuts (jelly filled and boston Kreme) and they were GAS. YALL BETTER PAY THE TWO SWEET LADIES IN THAT LOCATION WELL. Lord's work. Amen. read more

Love Dunkin but this location -- idk if they don't have customer service training or what. I think it may have been the shift manager? She was at the cash register, blond hair and glasses. She was either having a bad day or I pissed her off, but I left in a bad mood because of her attitude. Here's what happened. I ordered the meal deal a coffee and sandwich boom easy. I waited until I heard my number called, went up and CONFIRMED which cup was mine. I grabbed it and there was a bag placed right next to drink. Assuming it was mine (my fault my number was called I assumed my order was ready), I started reaching for the bag. She SWATTED MY HAND! She was like 'No! That's not yours!' Girl what! I'm sorry I didn't know. She could've politely been like oh I'm sorry that one's not yours, yours will be out soon. Instead she was rude even after I apologized and said sorry. Girl. Come on now. read more

Amazing customer service!! super quick with my order! donuts are very fresh. My large french vanilla iced coffee is absolutely amazing. You can tell when you walk in here they do not play and they work hard in there. Thank you guys for the amazing customer service read more

Dunkin' - French vanilla Iced coffee with 5 french vanilla swirl, 5 cream, no sugar with EXTRA cold foam - Donuts Near Me - Dallas, Texas

The lukewarm water that has been sitting in my car all morning tasted better than the coffee I was just given. Donut was also gross and of course they were out of the one I wanted- it wasn't even 10am when I placed the order. I nornally love this location too. Super disappointed. read more

Gollie, you would not believe what i witness here on a Saturday. The cashier was picking his nose and wiping snot away while helping a customer in front of me. He didn't think anybody was starring at him but I was. I saw everything. I told myself if I pay with a card I don't have to touch anything he touched. His coworker was getting donuts. I thought I was fine. When it was my turn, he asked me which donuts I wanted. I told him I wanted two crullers. He decided to get the donuts himself. This dude out on one glove and reached his hand down the bag to open it. I politely asked if he could get another bag and not touch it with his hand with no gloves. He tried and couldn't get it open. Then he went to the back. I walked out. I didn't know if he was going to wash his hands or pretend to wash his hands. I didn't want donuts anymore. Lost my appetite. People, we are in a pandemic still. I don't want your bodily fluid. Gross read more

Picked up coffee and donuts this morning and was met with an extremely rude young woman who had made one of our coffees wrong. When we asked could you please redo it she took it, re did it set it down on the counter with an attitude. No I'm so sorry it's wrong or let me fix that for you. The weekend employees don't care. We won't be coming back on the weekends anymore. read more

From a horrible experience at the Preston and Alph location, we drove all the way down here. Service was fast and all staff was friendly. The only problem we had, was the two kolachies we ordered took longer than expected, the person that prepped them put them to the side and no one else checked on it until we asked for them. Other than that all was good. read more

Newly opened in the shopping center at Northwest Hwy and Abrams, this place is clean and modern. We usually go to Krispy Kreme for a donut for the little one after Central Market shopping, but the wife found this place and likes it because they have donut holes and KK does not. Also, there is a wide selection of breakfast items such as English muffin with sausage and egg. They also have mini-hash browns which are about the size of quarter. The little one loves them and will actually eat them! Because this location is on the way home it is convenient. So now we have two options for that morning sugar rush. read more

French Crullers, made with tender, buttery pâte à choux are without any question, my most favorite donuts. They are a light slight bit of chewy, buttery, melt in my mouth heavenly coolness that always makes me go ahhhhh. Do not think I don't like other donuts. I love all kinds of doughnuts, beignets, éclairs, etc. Dunkin' has a decent pâte à choux Cruller! This was my first visit here and this is what I saw: This new location is a donut shop trying to be 21st century. They have all the boxes ticked on the review. Parking, parking for bikes, clean restrooms, outdoor tables, a few tables inside, take cash, credit, special orders and more! Even have a place to place your e-order and pick it up! The menu is on flat screens and has a video screen advertising menu options (ones they were out of). They do have a confusing ordering line queue which moves along to their order stations. I personally like one person to give my whole order to and not three. They can make you a bagel sandwich. Too bad on this visit, they had run out of all but plain bagels by 10:45 AM (REALLY! How does a donut shop run out THAT early?!?!) They have lots of coffee (which some people think are amazing). They have some bottled and packaged drinks as well. The bagel with egg, cheese and bacon was horrific (skinny bagel with huge hole, thin tasteless bacon, something that looked like an egg patty and a slice of cheese that didn't melt). The Crullers were really good and cheap. I'll be back for them! read more

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This is our neighborhood donut place. Located very good spot))) In morning a lot of people on the waiting line but their service is quick. Donuts are taste and not too sweat. Really love their protein wrap sandwich with turkey and cheese, sizes are very nice, for those who's trying to be fit. read more

Dunkin' - Donuts Near Me - Dallas, Texas

locked door 15 minutes prior to actual closing time. staff refused to acknowledge customers waiting outside of the store

Gross. I had never tried Dunkin Donuts before and was not impressed. The donuts lacked flavor but the flavor it had included a strange subtle after taste... like they had absorbed the flavor of the container they had been stored in. For instance if you store something in the refrigerator overnight without a lid and then the next day the food has a taste of the refrigerator. The coffee was ok, better than I thought it would be, as I am a Starbucks regular - but not impressed enough to make Dunkin my new spot. I'd rather give my business to a local spot or Starbucks (when choosing a chain). I just thought I'd give it a try but won't be returning. **I don't think this is a reflection on this particular store, as the staff were friendly. It's just not my cup of tea. read more

Found a dark hair in my food halfway through eating the mediocre breakfast sandwich. I asked them to refund my order since I ate a hair that was obviously not mine and they would only refund the sandwich and not the drink I got as well. Just wanted be to compensated a little for the gross experience but apparently that was too big of an ask. read more

MESSAGE FOR MANAGER! The entire staff needs to redo training and IMPROVE CUSTOMER SERVICE, i love dunkin and their coffee but EVERYTIME ive been there ive had to either ask for my food cause they forgot to give it to me or i had to get my drink remade more than 2 times because they cannot make the drink right. AS a barista myself i know well enough how to order a coffee drink weather its a latte or a regular drip. and I know that customer service should be top priority and thats not what their priority is here in this location. I appriciate the staff for willing to remake my drink and give me my food. But customers should not have to get their order wrong everytime they go to get their coffee. I really hope manager tries to RETRAIN their staff this is one of the only few locations in dallas nd i dont wanna drive a whole 30 mins just for a dunkin with better service . read more

Obsessed.... Super obsessed over the Dunkin refreshers these drinks are fire I love them all my favorite is the mango pineapple pineapple green tea refresher the fact that it's 4 bucks for a large is absent now let's go to the sandwich the sourdough our dough breakfast sandwich is huge and it comes with snackin bacon and oh my gosh yummy again did I tell you I obsessed I have ordered from Dunkin' donuts 5 days in a row and still thinking about Ordering again tomorrow I might just actually have to drive 3 please please Do not sleep on Dunkin' donuts breakfast the refreshers are the perfect compliment to breakfast lunch or dinner and the breakfast sandwich and snack and bacon are amazing simply amazing please amazing please stop by you won't regret it read more

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Fast service, warm food, good drinks. Best location to get your Dunkin' imo. Also their curbside is speedy and accurate.

The best customer service and the location is always clean, I love my pumpkin spice latte and I always have it as I ordered

Oh Dunkin... smh. Why oh why can't your customer service just be better?!?! I had high hopes for this location. I should have known better. This Dunkin Donuts location is by far the cleanest and best designed one I've been to in the DFW area. When I entered, I couldn't believe how full the donut display case was, how fresh the donuts looked, and how modern and clean the inside of the shop was. This is where the good aspects abruptly ended. The cashier took our orders. I ordered my usual chai latte with almond milk. What I received definitely was not made with almond milk. Thank God I could taste the difference between milk and almond milk because I would have been sick if I had not know and had drunk it all **I am lactose intolerent :-(** My friend returned my drink for me. A different person (from the one who took our order) spoke with her about the issue. She was rude... My friend: "Hi, we ordered this with almond milk and it seems to have been made with regular milk. May we have it remade? DD employee: "Next time, can you ask for almond milk when you place your order?!" My friend: "We did ask for almond milk. Perhaps you should listen when the customers place their orders". At that point, the manager had overheard and was quick to remake the order and apologize for the inconvenience. I just don't understand why that employee couldn't just remake the drink and give us what we ordered. There was no need for all the extra rudeness. I do appreciate that the manager stepped in and tried to right a wrong. The drink she remade for me was delicious! For that reason alone, they did not get 1 star. read more

Dunkin' - Great interior for a Dunkin Donuts! - Donuts Near Me - Dallas, Texas

Monday 6:03pm we try to buy a coffee and drinking inside because outside was raining the manager was so rude telling us that we can't seat inside because they are about to mop. At the beginning one lady said they close at 9:00 pm then the manager come out at said we cannot drink the coffee inside because they need to mop and close early today. So they mop with costumers around !!! How health department permits this?? I think they were cleaning ahead and not let nobody seat at those two little two tables !!!! I will never comeback again to a place that not care about customer and being rude . read more

It seems that everyday is the entire staff's first day at work. I consistently get poor service and there does not seem to be a manager on duty. It looks like it's just a matter of time before another poorly managed location goes out of business. read more

This location seems to be short staffed or poorly trained. I just ordered a vanilla cream and a maple frosted and ended up with a coconut donut and a bavarian cream.This is at least the second time an order I received was not correct. There's usually frustrated customers that sometimes resort to yelling as well, which is uncomfortable and something I've not seen anywhere else. read more

This Dunkin' Donuts location is the best! The customer service is great, service is fast and the location is clean. I love their $2 iced lattes and $1 iced coffees in the summer! read more

Terrible service. Slow, rude employees. Hair in my donut bag. When I complained, I was told to make my coffee at home. Health department should visit this store. read more

CHARITY is always so friends in the morning NSR service I've gotten backed by the best Dunkin' I've literally Ben to.. thanks charity

Clean restaurant and genuine nice staff. My visits have been consistent each time. I can't comment enough how nice and polite the staff is. They are really part of why I come in rather than the Starbucks down the straight further up. Coffee is delicious on par with Starbucks, actually in my opinion a little better. The donuts, I could literally eat them all. Fresh and delicious. I love this place and so glad they opened. read more

I ordered a double chocolate donut. They are stingy with their chocolate icing. There is barely any icing and it is so thin you can see the donut thru it. If I just wanted a chocolate doughnut I would have ordered it. I want the chocolate icing that's what makes it special. Please add more chocolate icing to these double chocolate donuts read more

Dunkin' - Double Chocolate donut. - Donuts Near Me - Dallas, Texas

SO glad this place is here! America runs on DUNKIN' and so do I. Awesome coffee and delicious baked goods. Not Keto. read more

Went in around 3:30 and the place was empty. Staff was not great and had no personality except the one lady that actually made the drink. Place is brand new and really clean. Different from any Dunkin' with the different coffee taps/coffee bar, a new display of doughnuts! Definitely a cool location to check out if you like Dunkin'! read more

The staff is extremely rude. The general manager walks around without a proper uniform (blue jacket and white t shirt and boots.) He shoved past my husband and I without an excuse me and when my husband said "excuse you?" He turned around and LAUGHED in his face! At first we just thought it was a customer until he got behind the line. When I got to the register and asked who he was I was shocked to hear he was the GM and his name is Hermès I think. That explains why the staff is so bad, they need to go back to training. Speed of service was too slow. We had come in a couple times when it had just opened and there was a friendlier staff I'm assuming they came and trained people and left, they need to come back. I probably won't visit this location again, there's a Starbucks down the road with a faster and nicer staff. read more

Starbucks like coffee for way less than Starbucks price. This is a new location and was very clean! The staff was nice. And the large iced coffee was $1.50!!! Best!!! read more

I have came to this Dunkin Donuts numerous of times and honestly each time has been a great experience. I know they have had a grand opening promotion of a free medium coffee which has been great! I am personally a fan of their coffee. I use to live on the east coast so I grew up with going to Dunkin Donuts by my house and always going. So I was so excited to know they had this one coming so close by! I have been a fan of the vanilla chai tea latte so that is my default drink to order. I love their donuts and their munchkins especially. Their donuts Are super affordable. They taste fresh every time and compliment my drink every time. I'm always met by a friendly staff. The orders are made quick and they definitely have an efficient system going. You can see your orders on the screen that it is in progress and get notified when it is ready. I wish they had a drive thru but I guess you can't have it all lol. I'm so happy this Dunkin Donuts is in the neighborhood. read more

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The best spot for on the go ordering. Fast and accurate. Amazing deals thru app. Staff friendly

So I have an egg allergy and I came in yesterday morning, and I asked one of the staff if the kolaches were made with eggs. She proceeded to respond with "No, they are just made with sausage and cheese". I told her that I was actually asking about the dough, because sometimes it is made with eggs. She said she would go check, and then came back and said they weren't made with eggs. I thought I was in the clear, so I ordered one and ate it. 5-10 minutes later, I started having an allergic reaction. My friend was with me, and she also clearly heard the girl working say that the kolaches didn't have eggs. My friend checked the website, and the kolaches had eggs in them. Thankfully, my allergic reaction wasn't that bad, but I still ended up getting sick. I am very disappointed in the girl's negligence in checking the ingredients. She clearly said that she would double check. Maybe it was an accident, or maybe she just didn't actually check despite me telling her I have an allergy. I also work in the food industry, and I know the importance of giving accurate allergen information to customers who have allergies. There are people who have allergic reactions wayyy worse than mine, and they could seriously get sick if they are misinformed. Also, I have been trying to call this location to speak to a supervisor and I have just gotten the busy signal every time (I have tried calling 5-6 times so far, seems kind of weird that I've been getting the busy signal EVERY time). So, FYI, if you have a food allergy, it's probably safer to check their website instead of asking the employees. read more

Native New Englander here! Where we truly run on Dunkin haha. The joke back in New England is that you know where every single Dunkin location is, and you know the ones that make your coffee right. This Dunkin is the BEST Dunkin I have ever been too. I frequent this location anywhere between 3-5 times per week, and they get my order right every single time. I moved away from Dallas recently and will still drive 20-30 minutes to order from here because the ones in the town where I live now can never get it right. read more

I'm not sure why these gals get such terrible reviews. They're all super sweet and helpful! The young lady at the cash register is always super happy to help and super helpful! read more