I first used this service a few months ago when I was subletting and wanted someone to help keep the apt in decent shape during a busy few months. On the day of the initial clean, the cleaner did a decent job. I admit that during the initial once-through, I thought that while they did all of the "big" things, a few of the details were lacking. However, my cleaner asked me to take a walk-through once she finished to make sure that there was nothing else lacking. I really liked this aspect of the service, as it allowed me to go through everything with her still on-site and point on the few things that I thought needed a bit more TLC. She was super friendly and even though this process sounds awkward, she made it feel really natural and fine. And of course, once I pointed out any remaining issues, they were addressed promptly and well. Honestly, I was pretty happy with the level of service I received and ended up booking recurring appointments and making it a regular thing during my time here. That ended up being a good option since I was able to then request the same person to come every time and get a small discount - forgot how much - off the "retail"/a la carte price. I also liked the idea of being able to book someone online and having a central "agency" be the ultimate control. This came in handy when I needed to reschedule one of my cleans and was able to send them an email to reschedule. A benefit that I haven't been able to get with individual cleaners, who are more analog. I think that some of the other reviews are probably spot-on in that the first time is probably not going to be perfect, but in my history of dealing with individual cleaners that aren't through MyClean, it takes time to develop a relationship with any cleaner since he/she is a real person that does best when they know you and your space best. So all of this is to say that, just like with any service professional, I would recommend being available for your cleaner, at least at the end of the first session, to make sure that things are done to whatever level you prefer, and that would probably give you the best chance of having a consistently positive experience going forward. read more

A friend of mine referred me to MyClean and I quickly took her up on it as I live in a 4 bedroom and 3 bathroom apartment. My roommates and I have lived here for a little over a year now and it needed a good cleaning! The service was very easy to book online and we scheduled ours on a Saturday about 2 weeks in advance. Our cleaners were running a bit late, but showed up shortly after we called the customer service number. The service associate answered quickly, took down my information and even called me back after they arrived to make sure everything was okay. After they arrived, the cleaners asked what areas we wanted them to clean and took a quick walk through. We all left for the afternoon in an effort to not get in their way, and by the time we came back they had the place looking spotless. We had hosted a party prior to the cleaning and there was no evidence of that whatsoever. The cleaners were very quick and efficient and all we had to provide was the vacuum, stool and toilet brush. We have always kept our place nice and tidy, but even so we could tell this was by far the cleanest our place had been since we moved in. Overall, I would definitely recommend MyClean to anyone who is looking for a reliable and great cleaning service. The price is worth what you pay and I would say that we will definitely use them again in the future...although the way our place looks it might now be for a while :) read more

I have used Yelp for a while now, but up until this point it has only been to read reviews and learn about places and services. I never thought I would be someone who would write one, but after my experience with MyClean I felt compelled to do so. I moved into a new apartment on December 5th. Needless to say the previous tenants left the place a mess and the landlord told me it was my responsibility to clean it. I actually used Yelp to find a cleaning service and the first one I found was actually not MyClean. I decided to go with another company (mainly because of the deal they were offering) and that decision backfired immediately. I will not name the other company, but they never showed up. I was furious. I called MyClean and was told that their head of Chicago operations would call me to see if they could send someone out the same day. About 2 minutes later I received a call from Ross and he couldn't have been more helpful. I've gone on long enough, but lets just say MyClean not only got someone to my apartment within 90 minutes of me calling, but the person they sent was nice, paid attention to detail and left my place the same way my tenant should have left it. MyClean really gets it. read more

I honestly could not have had a better experience with Ana and MyClean. This was the first time that I used the service, as some buddies of mine referred their company to me. I've typically done the cleaning myself in my apartment but decided to try something new for the very first time. I don't see how I can go back now. The sign up process was very quick and efficient. I think it took me 5 minutes overall to sign up, process my information and make my booking. I did it three days in advance of the cleaning. My cleaning lady, Ana, arrived ten minutes early, completely free of charge, with all of the necessary equipment. Because she cleaned the bedrooms, bathrooms, and kitchen with time to spare, she elected to clean inside of our cabinets and closets, something we didn't even request. She even went as far as to organize all of the loose items. There were subtle details as well that some people might not notice (removed dust from the television, untangled the wires, etc). I literally could not have enjoyed the experience any more than I already did. Worthy of five stars. Thanks guys. I'll be back soon! read more

I was very reluctant about getting a household cleaner - I was taught to clean my own messes, yes? BUT I start chemo in 2 days, and we have 1200 sq ft of hardwood floors and baseboards,,, very important to have clean while I am in treatment. I decided on MyClean because of the Yekp reviews, as well as being impressed with their website and relieved to see that everyone they send has been bonded. Additionally their pricing makes sense and is extremely reasonable. Sheila, our helper, came exactly on time and was SO sweet. My husband helped move around furniture as needed, so that those hidden spots were clean (3 cats, 1 dog... lots of beastie hair). Throughout the process, Sheila was focused, cheerful and when she was finished the floors and baseboards looked amazing. No gook left in the corners, the grooves on the baseboards completely clean. I have gotten over my guilt/ We are going to try for a regular cleaning in a couple of weeks, and if that works out as well as the floor cleaning, we will likely start regular monthly cleanings. read more

I had the same cleaning lady for the past 3 years until she moved out of state last month. MyClean was recommended to me by a friend (he ended up getting a free clean for referring me) and I was pleasantly surprised by what a good job Antonia did. Maybe I was used to my cleaning lady doing things a certain way and the way Antonia did it was a breath of fresh air - but either way she left the place looking fantastic. She left their "50 pt checklist" on my counter top along with a MyClean hand sanitizer gift (not that, that made the clean good, but it was a cool idea) and each of the things she did was checked off so I saw she did them. My first appointment I called up and scheduled with their customer service team because I wanted to actually speak to someone - but after messing around with their website and seeing how easy it is I will definitely be using that from now on. If you sign up ask for Antonia ..... Unless of course she is cleaning my house that day! read more

I had my first cleaning today after trying another web-based company with no success. Andrea H. with My Clean was AMAZING! I came home after a long day at work to find every corner of my apartment cleaned, sheets changed, and my greyhound happy! I'm super picky when it comes to cleaning which is why I usually do things myself. Well, if I can continue to get Andrea, I'll be a customer for life! Even the email/customer service has been great. I've sent a few messages because I was worried the cleaning person and my dog walker would be weirded out when they crossed paths.....which they did. My dog walker even wiped my pooch's paws from the rain because of Andrea's great job.....they never do that! ;-) The email customer service has responded in less than 30 minutes every time with updates to my account helping making everything seamless. Highly recommend. Looking forward to next time! read more

After my regular cleaning lady of three years moved away, I was in complete disarray. A friend recommended I try out their maid Ana from MyClean.com, so I gave it a whirl. So far...so good. I inquired for three hours of their cleaning service for our two bedroom/two bath apartment. The booking was very seamless and easy. She arrived on time and stayed for the entirety of the three hours. The bathroom tiles were taken care of, inside of the refrigerator and cabinets were spotless, and the tub was as good as new. She additionally found a way to get some very difficult corners of the apartment spick and span. We have a god that sheds, so the majority of her time was spent on the floor. As an added bonus, Ana was incredibly passionate and friendly, something you don't expect but is always reFRESHing to have. I highly recommend this service. read more

Had a great experience with MyClean last weekend. I have been using a different service for a few years now, and although it was reliable I felt I was not getting the best clean. I had heard about MyClean from friends who used them in New York so I gave it a try. It was definitely a step up from the competition. Logistics - I was able to do everything online, including scheduling and submitting payment with a credit card. I go the exact time I wanted with no problem. Service - The cleaner showed up 15 minutes early and stayed as long as was needed. The quality was excellent, I really like their 50 point checklist which ensured everything was covered. The place looked great when it was done. Will definitely use them again. They even make it easy to schedule ongoing appointments and keep the same cleaner if you would like. read more

I just tried MyClean out for the first time today and I was BEYOND satisfied. I had been gone on a vacation for two weeks and I allowed my friend to stay in my apartment only to come home to my place looking like a tornado hit it. I'm a huge neat freak and I would have spent hours on end cleaning it myself but my work schedule is so hectic I barely have time to do anything aside from eat sleep and work lol. I heard lots of good reviews about MyClean and decided to give them a shot and was impressed beyond compare! I left her there to begin her work while I went to work myself and came home with not a speck of dust, the smallest trace of dirt, or anything out of place and She made sure to do everything specifically as asked. I alerted her of my OCD and she definitely went out of her way to satisfy my needs. Definitely worth the money! read more

I've used several home cleaning services over the years, and MyClean is by the far the best. The staff and cleaners are very professional and the quality of cleaning is excellent. For the last three years, Aileen has been cleaning my apartment. She is thorough, reliable, courteous, and trustworthy. She also pays attention to any special requests I have and remembers how everything in the apartment should be put away and organized when she is tidying up. I highly recommend her! I've had back up cleaners on a few occasions, and they have been consistently thorough as well. The customer service at MyClean is also great - they respond promptly to emails and let you know a day in advance if your regular cleaner cannot make it. I finding communicating with MyClean to be easy and seamless. I highly reccomend this cleaning service. read more

When I moved into my "new" apartment, it was obvious the landlord didn't really bother bringing it up to code. The doors were sticky, the stove and oven hadn't been cleaned, and other parts were dirty as well. Since it was his responsibility to do all that, I told him that I was going to withhold funds from the rent and hire a cleaner. Every review I found indicated that MyClean is the most professional out there. After they came and saved my apartment, I have to agree. The cleaning took 3 hours, but they did absolutely everything. They actually washed THE DOORS and got all the stickiness off. They actually made that place habitable, which is something that did not look like a reality when I first moved into the place. My landlord is still a scumbag, but MyClean is an awesome service. read more

I live in a three bedroom apartment with two others and last month we went through a huge transition as one person moved and took a lot of furniture with her. Between that point in time and when a new tenant moved in, a friend referred me to MyClean to have the place cleaned and organized. They did a great job. It was very easy to schedule an appointment online and Vantasia arrived right on time. Our place hadn't been cleaned like that in some time so it was great to come home to. It was also organized, despite us leaving stuff around the apartment. Also, we don't have many cleaning products so Vantasia came prepared which was an added bonus. I'd definitely recommend MyClean. It's just easy and nice to have as an option, especially when we're in need of a clean on short notice. read more

I have used MyClean sporadically throughout the years. My most recent cleaning with Cachet was the best I have ever received and prompted me to write this review. I also emailed MyClean to let them know how amazing she is; they were very appreciative. In the past I have had a few minor issues with MyClean cleaners and their team has always gone above and beyond to make it right. Overall my experiences have been really good though and Cachet really was the best of the best. I will definitely continue using them and if I decide to settle in Chicago longer-term then I will be sure to book a subscription with her. MyClean is good about reaching out to ask if I want a subscription with whichever cleaner I mention in the survey they have me fill out after the clean. read more

MyClean is a home cleaning service that I have used for my rental business for the past two months. Since that time, I have been quite satisfied with their excellent service. The cleaners are prompt, polite, and very thorough in their work. Most importantly, their customer service is unparalleled. All inquiries and concerns are addressed in a professional manner. I have referred this service to numerous colleagues in the real estate and property management field as I have been quite satisfied with the service I have received. As well, their head of operations Mr. Ross S. has been outstanding in his professional service, correspondence, and representation of his company. I would highly recommend MyClean services to anyone seeking business or residential cleaning. read more

Just used MyClean for the first time this past weekend and I am very impressed with the service! Lela came to clean my apartment and was very punctual and overall a pleasure to interact with! She did am amazing job and was very detailed. After she finished she walked me through to show what she had done and asked if there was anything else we wanted her to clean for us. A couple days after the appointment I received an email from Ross, their Head of Chicago Operations, asking how everything went and if there was any feedback (positive or negative) that we'd like to provide. I truly appreciated the follow up and it goes to show that they really care about customer satisfaction. I will definitely be using MyClean again and will request Lela to come back! read more

I had a wonderful experience with MyClean and would definitely recommend it! I was looking for a good cleaning service to regularly clean my apartment. I heard about MyClean from a friend who lives in NYC so I decided to give them a try with a Keep It Clean appointment. The cleaner showed up on time, was very courteous and spent a few hours at my apartment. She did a very thorough job, wiping down surfaces, cleaning the floor and even organizing things I had lying around in my bedroom. She also left a checklist of all the things she cleaned during the service - a nice touch. I had tried two other cleaning services but had a number of issues with them. My search is over with MyClean. I just signed up to get my apartment cleaned every other week! read more

I tried 3 independent cleaning services prior to learning of MyClean and our experience was worth the wait. For starters, they were right on time, an anomaly these days. She also stayed an extra 30 minutes, on the house, because she didn't believe she had given her absolute best performance. The dust build-up in the most difficult of corners and spaces were totally taken care of; closets, cabinets...everything. That typically is my biggest gripe with cleaning services, but MyClean found a way to leave me satisfied. Her attention to detail was top notch as well. Overall, it was as refreshing (no pun) of a experience as we could have ever imagined. Couldn't recommend MyClean any higher. We'll be back for more. read more

I have had nothing but a great experience with My Clean. They are on-time, trustworthy, professional, and the scheduling is quite flexible. Jackie B is the BEST. If you are in the NYC area and need someone to help in your home she is the one to ask for. Godlyn is also wonderful. I am pretty picky so I wouldn't say this lightly. I am the kind of person who has every light on a dimmer, uses eco-friendly products, constantly styles the bookshelves and takes all the labels off my fruit and arranges it in a pretty bowl. I.E. I am very annoying but I like the place to look nice. (PS. They were also quite lovely to my cat and he likes them a lot. You can't trick an animal when it comes to one's temperament.) read more