Looking for the best and quality cleaning services in the city of Chicago? Well, look no further since this review got what you need. 'MyClean" Cleaning services is cleaning services are available anytime you want them to clean for you. They have 10 minutes response time in their customer service through calls or their websites.  They arrived just on time and professional for cleaning jobs. For an affordable price, you can have your home professionally cleaned home. They leave every area spotless and clean. It is guaranteed cleaning and disinfection service to any home, school, institution, medical facility, office space, and more. When they say it is clean and done, then it is clean and done 100% satisfaction. The staff is very approachable and mindful with every detail. They disinfect every possible area for any germs that could be lurking with disinfectant. read more

Wish I could review how nice the cleaner was or how great they did their job....but they didn't show up...twice. The 1st time they said they would be 15 mins late and then nothing....emailed them but it was "after hours" so no support from the HQ. The 2nd time, I waited 15 mins (as they request on their confirmation email), then was told they were 5 mins away....then no one showed up. read more

They ask you to clean before coming and cleaning. It makes no sense. No things on counters, no things on floors, apparently all part of their 40 or 50 point plan in their terms and conditions. A cleaner, which happened to me left, even though I was having movers now things, bc of clutter. Happy she left bc I learned scammer business and found a small company who came a did it for cheaper and very very well read more

What a bummer! I have been using them for years, and the last few cleans, the basics have been forgotten. Left my bedspread on to switch out, nothing, didn't take out the garbage, broke a frame and now my garbage can. I have loved the customer service but I have a fairly easy condo to clean, no pets, no children, and still, can't quite hit the check list that they provide. I asked what was going on and no explanation, so had to cancel. If anyone has recommendations, let me know read more

Beware; Do not use this service. They said they would use "eco" products...but, their cleaning person did not and it damaged our range in the rental unit. When this was presented to them, they gave us the run around and came back and said they discussed this with the cleaning person and they said they only used soap. I explained that my wife had confirmed this was not the case...and they chose to stop responding or working to remediate the damage done. read more

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We've generally been happy with MyClean...they resolve issues quickly and have been helpful if we've needed to move appointments. Our cleaner, Summer, is really thorough and very personable. Our only hope would be to have the options for 2 ppl to come clean so the timeframe is shorter to work within our schedules. In reading older reviews, it sounds like there were a lot of kinks to get worked out and a few bad apples to be removed, which seem to have happened. Would for sure recommend MyClean and Summer! read more

So 2 years after writing my last review of MyClean, I have been in contact with numerous people from MyClean about trying to change my review. They offered to give me a free clean and that they've changed and improved their personnel. I had no reason to use them until I decided to move back into my unit. The tenant who moved out was the original tenant who MyClean was supposed to have done a move-in clean the first time but failed to even clean anything. I decided to take up their offer and informed them that I would like a move-in clean. I asked that the main areas to target be the kitchen, bathrooms, fridge, stove/oven. I even had a step stool for the cleaner to use to target the areas that were a little higher to reach. The unit was completely empty except for some hardwood and tile that I had moved into a corner and out of the way. I was told that the cleaner would show up at 2 pm and she arrived at 1:50 to start cleaning. I showed her the areas I wanted to target and also asked that if she had time, to clean the windows and touch the balcony. I then said that I was going to come back later because I had some errands to run. Around 4:30, I returned back to my unit to see how things were going. The cleaner had already left. I thought this was kind of peculiar because there was no way that the cleaning could have been done in 2.5 hrs. The 2 bathrooms were touched but still dirty. There was dust on top of the shower door frame and the shower tile was still dirty. There was still hair around the edges of the bath tub. The mirrors were wiped down but the drawers inside the mirrors were completely filthy and not even touched. In the kitchen, the stove was cleaned up but the oven was not touched. There was still leftover burnt food in the bottom. The outside of the microwave was wiped down but the insides weren't touched and was still dirty. None of the drawers or shelves in the cabinets in the kitchen were cleaned and were still filthy. I had specifically showed the cleaning lady these areas and she completely avoided it. The balcony was slightly wiped down but still very dirty and the windows were not clean. The worst part is that the cleaner had time to put flyers under all of my neighbors doors on the floor but didn't have time to do a good job at cleaning. My wife and I spent the rest of the night properly cleaning the apartment. I sent Michael Scharf (CEO) an email explaining my disappointment and what had happened. I was told that they had scheduled a standard clean with the fridge added instead of a full move-out/in clean. Because they messed this part up, the cabinets and drawers were not supposed to have been cleaned. MyClean does not clean balconies which explains why that wasn't done. MyClean also doesn't expected me to supply a vacuum, mop and bucket to do a move-out clean. I was told that because of the dirtiness of the unit and the construction material set in the corner, it is expected that dust will resettle after a cleaning. But honestly, I told my tenant not to do a cleaning because he moved into an already dirty unit because MyClean messed up the cleaning the first time and I couldn't have him paying for a move-out clean if I couldn't provide him a move-in clean. Ridiculous. Also, the cleaning was supposed to have been for 4 hours and he didn't know why the cleaner left after 2.5 hrs. I was told that they would like to have a chance to fix this issue again but let's be honest, fool me once ... shame on me. Fool me twice ... shame on you. read more

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I've used MyCLean for the past year and it's been an amazing experience. I was originally looking for a one time clean after I had some work done around the house, however I was so impressed with the cleaning associate they sent out that I decided to make it a reoccurring appointment. Booking was very easy and user friendly. You can adjust the date/times needed. As someone who travels a lot for work, I need flexibility and MyClean offers this - I can book my appointment and make changes from their website effortlessly. Also, anytime I needed to to cancel or reschedule, I was able to reach someone to do so extremely quickly. I highly recommend MyClean, their work is pristine and the customer service is the best. read more

Well...I don't have any complaints about the quality of their work but when I asked for two people to clean the answer was no, which I think is crazy because I have a big house and it's too much for one person, in fact, one guy took so long I had to have him stop so my husband and I could go out to dinner. I used them twice, two different cleaners. I asked to have the same person each time and that's not how their business model works. They post a job and a contractor chooses it. Sounds good on paper but having the same person is important to me. I don't have time to take a new person through my house every time I have a new cleaner. Moving on to another company. read more

I've been using MyClean for 3 years now and we are always happy with the quality of work. The best part recently, however, is the communication with customer service. Since working with MyClean we got a dog, had 2 babies, and moved to a new location and they are always flexible with rescheduling times and dates with our busy life. Terese has primarily been our cleaner and she is always detailed and kind when we see her. We also own a real estate company and MyClean has been available on short notice to get some of our properties ready, as long as you're not picky about who does the job. read more

We booked an appointment one month in advance for a deep cleaning of our 2 bedroom apartment 2 weeks after we had moved everything out. When we scheduled our appointment they stated that they would basically clean EVERYTHING which was what we wanted. It was $200 for an estimated 6 hours of cleaning - seemed like a great deal. The day of our appointment our assigned cleaning person hadn't shown after 45 minutes (we hadn't gotten any kind of call saying they were running late) so I called and customer service tried to reach them to no avail. Five minutes into the call and us raging our cleaning girl finally shows up stating she was robbed on the way to our place. Um...okay? She comes in and hesitantly starts to clean while my fiancée and I start picking up odds and ends. Our plan was to have her clean while we go take the last load of stuff to our new place and then come back. One hour later on our way back we see the girl walking down the street with her stuff. Do you see where this is going? She barely touched our kitchen, didn't touch the shower, there was still dust on everything over 5', our porch was still dirty, and so were our walls and closets. We called customer service after this event and they didn't charge us for any of the (or lack of) cleaning service which was nice. But to add to this shit experience was that she managed to also steal from my fiancées wallet while it was left unattended on our counter during moving items to our car. She took $30, which would have been her tip if she had arrived on time and actually cleaned, but she managed to take it anyway! I really hope she is no longer employed! read more

I wish i would've paid attention to the bad reviews. I scheduled a deep clean for my 530sqft apt. They were supposedly here 5 hours yet I have no idea what they did. My baseboards were not touched. There is dog hair and dust everywhere. Never cleaned my end tables and there is no way in hell they mopped. I left a real vacuum for them to use but it was not touched. Instead they just let my roomba run. I could've saved $200 and done it myself. I left an extremely detailed list of areas to do and it didn't happen. Complete ripoff. Oh and they didn't dispose of the trash. They left it outside my back door even after I left instructions of where it should go. **Edit** I've updated from one star to 3. A second cleaner came to my apartment today to do a reclean and is much better. I only upped it to 3 stars because the reliability of the cleaning and a couple things were still missed. Aka the trash still was not taken out properly. However, I do commend Ross for his quick response to the original bad cleaning. read more

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I intended to give King of Maids another chance after a lukewarm first impression, but when it came time to schedule another cleaning, the schedules just didn't jive. MyClean was my second choice; the manfriend was referred to them a few years back by a neighbor. He still hasn't gotten around to calling them, but I liked the idea of the 50 point checklist so there was no ambiguity about expectations. I was a fan from my first cleaning, but held off on my review to see if I would continue to be impressed. I am and I've had the same cleaner, Sherell, come about 4 times now. Sherell is excellent at what she does and very personable. Everything in my house is left immaculate - my sinks are clean, my shelves are dusted, the tops of the frames on the wall are wiped, and the list goes on. She's loving and patient with my two cats even when I'm trying to get them to leave her be. Seriously they can be jerks and keep her on her toes; she's made sure they aren't swimming in a toilet bowl full of cleaner, licking cleaner off the bathtub, kicking toys back under the place she just pulled them from, or sneaking out of the apartment. After my first cleaning, I decided to opt for monthly cleanings. I get an email reminder a few days before my cleaning and if Sherell is running late, the office will call and let me know. Everyone has been very responsive and there's a survey that follows each cleaning as well. They also give you a referral code, which will give you discounts off future services if your referral books. Bottom line, I'm very happy with MyClean and if things continue as they have, they'll have a loyal, long-term customer. read more

I read some 1 star reviews here. I decided to share my experience and your thoughts about the overall experience. I am an out of town homeowner. I couldn't be there in person to get the place ready for my new tenant. So i turned to Google for help and came across this MyClean. Super easy online appt setup with final quote. PLUS a first time discount. What's not to love. I went with it. But I found out, the cleaner did not do the cleaning the day of the appointment. She/He couldn't figure out how to buzz-in at the building system. I found out from my old tenant who was still living in the building, just moved to another unit. I reached out to MyClean. Ross responded promptly, re-scheduled the appt for me, very accommodating with the time, also added an extra cleaner to help speed up the clean. The new appt date came. The cleaners failed to buzz-in correctly, they were incapable of following oral instructions. So my tenant went down to personally led them to the unit. There were some issues with not able to enter the unit. But the cleaners just waited and report back to MyClean, they couldn't get in. So I got a call, again, asked my old tenant to open the door for the cleaner. None of these are issues Ross or I could resolve. It would have been really bad if my tenant moved to a different building and no one was there to help. My original quote is $260. I was charged 301, then an extra 50. I was puzzled by that and contacted Ross. He explained 50 was a 'lock out' fee, which he refunded me after i explained how the cleaners were 'locked out'. Also, there might be a gap in communication from the automatic quote to when the final service charge is processed. I showed him a Screenshot of what the original quote was. He honored that quote and refunded me the difference in pricing. The take away is that, it is not easy to arrange for these things to happen smoothly. Best way of course is to be there in person, also to make the cleaner feel that there is a sense of 'expectation' when you drop 200+ for any service. But if you are like me, who can't be there in person. Then do some homework/best practice. Always keep a quick simple screenshot/ proofs of quotes and/or payment related information. In Ross's position, he is not there to guard $50 bucks. He needs to make sure he watch out scammers who would try little tricks to not pay or ask for money back..etc. I gave this a 5 star review because I thought not not so smooth experience was handled professionally and I didn't end up arguing or wasting time on a simple service I paid for. The new tenant was happy with how the place turned out. So here is my review. Bye~! read more

Update: Michael Scharf contacted me to let me know Ross was no longer with the company and that the company does not support Ross' approach to try to get me to remove my review... and then Michael proceeded to ask me to remove my review in multiple emails. They arranged for Lisa to come for a free cleaning. Lisa was absolutely phenomenal (5 stars for Lisa for sure). You could tell how much cleaner the place was after she left. She was so kind, thorough and also really nice to my dog. I will use MyClean again but only for Lisa. The way this has been handled makes me really uncomfortable. read more

Read this full review before using this company!! I booked MyClean because I received a referral code from a friend. They told me to request Wanda because they had raving reviews about her. I requested her for my clean and did not get her. The first clean was standard, nothing to rave about it but they did the job. I decided to book MyClean again for a deep clean. I purchased a condo and wanted it cleaned out before I unpacked. The deep clean is $230 for a small two bedroom, one bathroom condo. I was hesitant but I booked far enough out (over two weeks) and requested Wanda so I thought I would be good to go. MyClean tells you that if you want your floors mopped you need to provide a mop and bucket. I purchased a brand new mop and bucket system for the clean. They also promise to make your bed if you leave clean sheets. When I got home the day of the clean, I was extremely dissatisfied. The mop and bucket I purchased were unused. The mop still had the plastic on it. My bed was not made. Tops of the dressers and other furniture were not dusted. For $230 (plus the $40 tip I left, so $270 total), this was not up to standard. I reached out to the company with pictures and asked for my money back. They offered to come back and do a reclean. I did not want a reclean because I needed to unpack and just move on and do the cleaning myself. The customer service agent escalated this to Ross, the Chicago Operations Manager. He has provided the WORST customer service I have ever experienced. Here is a direct quote from his email: "You mentioned in your original email that "some aspects were cleaned" and (name excluded) was there for nearly 7 hours - so with that being said what percent refund are you looking for?" Ross is asking me to barter with him for a refund. Again, worst customer service I've received. I emailed him back saying I wanted a full refund and this was his response: "I have taken this issue to our executive team. As noted in your previous email; our cleaner was there for 7 hours. Move in cleans often present unique challenges: minimal supplies, a particularly dirty apartment (i.e., an apartment not in standard condition), debris, activity (deliveries, move ins, move outs) at the site, minimal equipment, and the time-sensitivity and stress of a move. It sounds like several of these issues were at play here. This is why we recommend being on site at the beginning and end of the clean to make sure your areas of focus are conveyed at the beginning and were addressed by the end. As you have discussed with my staff, our Great Clean Guarantee includes an offer of a reclean within 3 days of the original service. We have offered and extended the time-frame of this offer. Unfortunately, we are not in a position to offer a refund. Indeed, I had overstepped even with my offer of a partial refund below." Now he is not even offering any discount. Overall MyClean has horrible customer service! My friend that gave me the referral credit also had a horrible second experience with this company as well. Think twice before using them!! read more

Pretty disappointed with our cleaning. Scheduling was easy and our first cleaner came on Friday right on time. When I looked closer at the clean later on, I noticed a number of items that were not completed and others just done poorly. I contacted them and they sent another cleaner to come Monday. The second cleaner got a bunch of the things that were missed, but still did not do an excellent job. The wood floors still look like a mess and are actually a little sticky. I paid for the Standard Plus clean because I wanted a more thorough clean, and that is not what I got. I wouldn't even say that I got a great regular clean. As mush as a 100% guarantee is nice, what a hassle to have to re-schedule and be available to have a cleaner come back again. I have used cleaners before and this is a more expensive service than most, so I expected more. Premium price should equal premium service and that just was not the case. Look elsewhere if you want a good clean, don't be lured in by the marketing and seemingly easy scheduling system. read more

MyClean is awesome! The cleaners were on time and very courteous. I have a 4 story town house so I know it was tough going up and down all those stairs, but they did it and had a smile on their face the entire time! The appointment took longer than I thought it would, but that's okay, because I"m sure my house needed it and I found out that I was their only customer that day, so they probably took their time in being thorough and careful as well. They use amazing products, Mrs. Meyer, which is one of my favorites, but you have to provide a vacuum and toilet brush/cleaner, which is fine, because I had ample warning that they would not have this on them. The customer service is great as well! I had made the appointment a few weeks in advance so I got a reminder email which helped jog my memory :) I also got an email from the head of operations after the clean wanting to make sure that everything was to my satisfaction, and to add notes to my profile, in addition to assigning that particular cleaner to my account if I was satisfied (which I was!). My favorite part is that they folded the toilet paper in all my bathrooms like a hotel and put a cute little "MyClean" sticker on them! I'll definitely be using them again! read more

MyClean Cleaning Services - MyClean folded my TP like hotels do! - Home Cleaning Near Me - Chicago, Illinois

I absolutely loved the cleaning service and the overall experience of working with MyClean. Our cleaner was punctual (unlike some other cleaning service companies I have experienced) and did an excellent job cleaning our 2 bedroom, 2 bath apartment. I also appreciate the little touches such as utilizing high quality cleaning products and military caliber bed making. As an added bonus, they gave me a first-time customer discount and kept me informed of what to expect on cleaning day via email. This speaks volume on the quality of the customer service of the people running this company. My place was spotless. I will continue to use this service and highly recommend it. read more

Reviewing MyClean is a tricky situation. I'm pressed to write about a company that provides communication, scheduling and services with actual individuals who perform tasks. So let me break it down. Our long-time cleaner had to cancel on us last minute because she contacted chicken pox (ouch.) I was scrambling to find a next-day cleaning service because we had out-of-town guests flying in. I sent a message (via Yelp) to MyClean (and 10 others) and they were the only company with an opening. The communication was quick; I was offered $25 off for my first cleaning; all was good to go. But, it wasn't. Our cleaner got locked out and because I have fat fingers, I entered the wrong phone number for our contact information. On top of that, I wasn't checking my emails because I was on a work trip. Our session was cancelled and I was super bummed. MyClean pulled through, though, when I called and said they'd have someone sent Friday morning, bright and early. Sure enough, our cleaner showed up - early, awesome - and went to work. In the process of all of this, though, we lost the $25 'first time clean' discount, which was a little bit of a bummer. Everyone cleans differently. We are used to how things are handled with our long-term, go-to gal. She literally removes everything from every surface, cleans, puts it all back. Moves chairs, end-tables and other light items to get the dust bunnies out. We walk into our place, after she's done, in shock and awe. Who knew it could sparkle so much. Who knew things could be so TIDY. We have high expectations for the standard of cleaning because of our favorite lady. So, when a few things were missed with MyClean (some dust bunnies under our rolling hamper, areas where things weren't moved to be dusted, streaked mirrors, rugs not shaken, kitchen sink not scrubbed...,) we were disappointed. MyClean asked how our clean went and I told them how I felt and sent some pictures. They responded immediately and said they'd have someone over the next morning at 8 a.m. to fix the problem issues. Great communication and business practice. So, someone popped on over but, again, had issues getting in. Our building isn't the easiest to navigate, but we had detailed instructions on our profile. Took about 15 minutes for her to navigate in, but she got it. Overall, mostly satisfied with her work. She organized all of our baby's stuff, made the bed, went above and beyond with some tasks that I don't think needed to be included in the re-do (e.g. cleaned the kitchen again.) I personally liked our second cleaner's approach and attention to detail more than the first one. I would probably have her clean again. However! I don't know who she is! Maybe it says her name in my online profile on myclean.com, but unlike Homejoy (which we had used years and years ago), I didn't receive a text or email with the name of my cleaner. I'd like to praise her right now, but all I know is a female came and did a good job. The price is ok... I understand the cleaners are getting a cut of the total and MyClean takes a portion for its services, which added about $50 more than what we would typically spend. So, it's a tough cookie. More money, ok first cleaning, better second cleaning, communication snafus. But these are just a few kinks; nothing that can't be amended over time. read more

Scheduled a basic 2-room cleaning (without Groupon, directly through their website) which gave good discount options based on flexibility of hours and services performed. Still really satisfied with them, Tiysha (Tyisha?) did a phenomenal job, even getting the kitchen when the service agreement was mostly for one bedroom (living room attached) and bathroom. read more

I had to update my review to 3 stars. We have had two cleanings with Wanda and they were outstanding (Wanda = 5 stars). Unfortunately - we received another clean and I didn't even know someone had come. I referred two friends to this company and both are disputing their $300 cleaning fees because even the simplest of things weren't completed and they had deep cleans: beds weren't made (clean sheets left folded on bed), microwave dirty, oven dirty, NEW mop that was provided was not even open, nothing was dusted, etc. I'm embarrassed for recommending because customer service is horrendous. The customer service "Head of Operations" tried to offer a prorated amount for the things that were clean?! Sure, let me list out the things done vs not and apply percentages on my own time - NO. My husband dealt with our bad cleaning and we got a free clean for transparency. Original 5 star review: WOW! We had Wanda deep clean our house yesterday and we are seriously impressed. We live in a 2 bd + den, 1.5 ba coach house and have a big dog. We didn't really know what to expect because we've never used the company before but all of our expectations were beat and we are very happy with the outcome. Every time we walk into a room we see something that has been cleaned and to be honest....since who knows when :) Dusting is not my strong suit. The only special notes we provided were that we wanted all floors cleaned (mostly hardwood w/ carpet on the stairs and small hallway), fixtures dusted, and focus on the bathrooms/tub. We came home to an amazing job done in ALL rooms. I think the most surprising factor was that not only was everything sparkling but things were neatly organized - our space was clean. All of the cords were rolled up nicely, shoes & small decor (small vases, candles, etc.) all neatly situated. All in all it was a great experience and we will be requesting Wanda again. Cleaning services have just become addictive. It's like a new house! read more

Second cleaning to fix first cleaning went completely well. The COO did contact us this morning to apologize as well and assured us they had sent one of their best. She was great!! Great attitude and didn't even need me to tell her what to clean. She was apologetic for the previous clean and said she knew immediately upon entering apartment why we complained. She even said she would take care of cleaning the base boards! Luckily the company offers subscribing to specific cleaners, which we will be doing. Thank you so much for making this right! read more

MyClean Cleaning Services - Dirty blinds with poorly cleaned window sills. - Home Cleaning Near Me - Chicago, Illinois

Cachet has done a great job with our apartment a few times over. She's easy going with our dogs, does a great job and is very professional. The company itself has been solid for customer service, the times i had to move my appointment they were quick to respond and accommodate. I'm happy to have Cachet come by on a reoccurring basis. read more

Generally, I am pretty satisfied with MYCLEAN and especially Teresa. However, they NEVER SHOWED AND DID NOT CALL. This is a huge problem. If there was an issue with a cleaner coming, then a simple phone call is the least they can do. But nothing. My appointment was for 430p.m and by 500pm one can conclude since the office is closed and they have not answering service that I have been left hanging. This is unacceptable. I don't want to nor have time to clean my own home. Improve your communication practices. read more

My usual cleaners were booked around the holidays (and by usual i mean a few times a year). So I booked MyClean bc they had easy online booking and availability. My condo was dirty when I got home. I took photos, which included a dirty toilet, dirty kitchen sink, I don't even think they touched the floors - my whole place was literally barely touched. (Also I regularly clean my place so when I say dirty it's just your average dirty, not impossible to clean). I contacted them with the photos and they said they'd send someone the next day. Hoping they could redeem themselves I had them come again and it was barely better. They did a basic clean of the floors but failed to do the toilet. They also left a bunch of streaky stuff on our fridge. It was just all around a really disappointing experience. They also ran my ceramic Dutch oven in the dishwasher :( read more

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I have used MyClean on three separate occassions and have been very happy with the results each time. Believe I have had 3 different cleaners each time and the work that is done is up to my standards each time. I even have had conversations with Mike the ceo of the company and the customer service is amazing as well. read more

A big thank you to Ashley and MyClean for doing a great job on our cleaning today! Ashley was very professional and practiced COVID-19 precautions. We really appreciate it! read more

MyClean Cleaning Services - Very clean stovetop - Home Cleaning Near Me - Chicago, Illinois

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Bad experience with the Standard Plus Clean-The cleaner said she was finished after cleaning the bathroom, and I had to ask to get the kitchen cleaned, (minus the outside of the fridge). She acted as though she wasn't responsible for cleaning the living room or mopping/vacuuming any floor except the bathroom. I pointed out the cleaning points on the website. Finally most of the work got done, but this is totally unacceptable. read more

I hate giving bad reviews, and I can't justify giving it 1 star because it seems like they do a great job with cleaning based on reviews; I would just wish that their customer service was a little better, but I hope this at least let's some people in the company have a heads up that service could be better. I had a cleaning scheduled, and they write in their email to allow up to 30 minutes of flux time, which seems more like a general clause than anything else, especially when there are reviews that say that they're early/on time. But after 35 minutes of not hearing anything I couldn't wait any longer; I can't speak for anyone other than myself but I scheduled this cleaning with other stuff I needed to do today, I can't just put stuff off when I have no word whether or not someone is even coming, which is the point of this negative review. If possible, in the future, if someone is running late, a call or a text or an email is probably needed for the client, especially when running a service. I couldn't expect my employers to put up with a no call/no show for a day's work. I understand that stuff happens and people run late, but when I called customer service and left a message, the response I received ~10 minutes later was that the cleaner them and said there was construction on the train lines and they were running late. I definitely would have appreciated that heads up as well, my only thought was that they weren't showing up when I didn't hear anything. I'm open-minded and might give them a try in the future especially with their ratings, but for now I'm probably going to try someone else to give them a shot. Lot of rambling, in the future a call to the client when you're running late I think would go a long way. read more

I cannot begin to describe how phenomenal my experience today with MyClean Chicago and Erica, the cleaner assigned to my apartment, has been. I don't use cleaning services often, as I'm a very self-sufficient individual who enjoys setting aside time on weekends every few weeks to turn on Netflix and "get my clean on." However, due to a extensive travel over the past few weeks for a new position within my company and life in general--we've all been there--I've only been able to spot clean over the past few weeks. So, I decided to get a deep clean at MyClean as a gift to myself, and wow, did I make the right decision. Imagine coming home after a long day at work to find your previously smudgy apartment crystal clean. Talk about Cinderella-esque transformations. I will forever now think of my Lakeview apartment in terms of pre- and post-Erica getting her hands on it. Not only was Erica thorough, on point, and extremely communicative (she left me a checklist of all of the areas she cleaned--go Erica and MyClean!), but she was an utter delight from start to finish. She checked in with me before beginning her clean to make sure she paid extra attention to the key areas I wanted addressed, then utterly followed through on deeply cleaning them. No client could ask for more. MyClean is the best cleaning service I've ever worked with in my years of professional travel between NYC, LA, DC. and Chicago and I can't wait to use Erica and MyClean again. Thank you Erica for making my day so great, and thank you MyClean for your exceptional service. You've changed my life, truly. Thank you! All best, Laura read more

The woman who came and cleaned her apartment did a really nice job. However the woman who took my appointment over the phone, didn't have much of a personality. She also asked me if I had any animals at the house, to which I replied yes I had cats. So when the cleaning lady was here and she freaked out because of the cats I found that to be a little odd, so my husband had to hide the cats while she cleaned. There was no problem with the cleaning service whatsoever that I found,I will definitely book them again. I just think if you're going to ask clients if they have animals, then maybe don't pair them up with someone who is afraid of them. read more

STEER FAR FROM THIS COMPANY. The management is extremely poor and trickles down all the way to employees. I can start with who told me they were actually the owner of the company, Kenny, this guy told me to shut up on a personal phone call between one another after exchanging emails because through my disagreement he said I wouldn't let him talk... I'm the customer buddy get with the program your in Chicago now. Obviously this company cleans, the employee was nice but simply didn't complete the job. She had dirty rags and off brand cleaning supplies from dollar tree. I told her to use my personal supplies instead and she apologized as that is what this company uses to support cleaning. I have a 2 year old, and Kenny believes that kids have nothing to do with cleaning so when I mentioned that as part of the reason for why I was upset he continued to raise his voice over mine on a phone call. I would love to meet this guy... All in all, a few friends have used this company. Said they've had somewhat of the same experience but never went through enough of the management to get to the owner. I was suppose to get a refund and it's been over a month. Management seems to think ill believe it takes up to 120 business days! WHAT!?! Trust me it's not worth it, no compensation aside from another filthy rag clean. I've paid close to $400.00 to the company but now are nanny just takes a little pay raise to clean when we come home for the day. My kid is even better off this route as the nanny will disinfect the still popular toys and more in the playroom. read more

Super dissapointed!! My husband and I have been using myclean for a long time (maybe about a year or a bit more) for 3 hour monthly cleanings. They will allure you with some good cleanings in the beginning! Be warned - they won't stay good. We've had a mixed bag of cleaners in terms of quality. A few great people early on even! However, the last three months or longer have been just awful. I wouldnt complain on yelp if I felt the company wasnt declining and wanted to warn others in search of a good cleaner. You shouldn't have to micro manage the cleaner. If it's on their list of to-dos they should do it. As a manager at work - I HATE the fact that I have to come home and double check/direct. Also, if you directly ask if something has been cleaned already, when it clearly wasnt, and get lied to - that is just beyond frustrating!! This has happened three times in a row with different cleaners. If we pay for 3 hours, why dont we get three hours? Especially when not everything is cleaned? My husband is not great at confrontation, so when I ask him to email the company they either A. dont really know how bad it's left or B. just keep sending bad cleaners C. dont care too much. We do get a pity, we'll send someone out to hit the areas you complained about. It's hard to go through the apartment and find all the missed spots when it's everything. read more

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This was my 3rd MyClean experience, I recently let them do a reclean on my place and my experience this time around was much better than my 1st 2 experiences. I informed them of the size of my place and we increased the cleaning time which I believe truly helped as it wasn't a rushed job...every room looked great afterwards. I had a cleaner named Tesha who did a really good job on a normal, condo cleaning (not a deep clean like my previous post). I would definitely say that their customer service is incredible and they are very responsive and made every effort to right this previous wrong! read more

I am listing my condo for sale and need a thorough clean for the photos. I chose the plus cleaning as the only difference between that and the deep clean is the deep clean includes inside oven cabinets and refrigerator. I didn't need the insides of things cleaned for photos. I have two small children so I need someone else to do the heavy lifting of cleaning while I take the children out. My expectations were that all surfaces would be dusted, the cabinets would be wiped down, the bathroom would be cleaned, and the floors would be sparkling. Unfortunately none of that was true and I spent the entire night cleaning to get the place ready for photos. When I brought this to the attention of customer service (with photos) I was offered a reclean, which was pointless as the listing photos had already been taken at that point. So then I was offered a $40 refund. I was told per their calculations that is how much of the work was not completed. Even the work that was completed was completed half-heartedly. For example, I could tell the door was swept but the dining chairs or bar stools had not been moved to sweep under the table or the bar. I could tell SOME surfaces had been wiped down but nothing had been moved to wipe under. Something very specific was that none of the light switches had been wiped down, which to me is a huge visual indication of a home's level of cleanliness. I was informed by customer service that wiping down light switches are not part of their scope. The whole thing just seems like it was a surface cleaning - sweeping without moving chairs, wiping down tables without moving lamps. And I didn't need to pay $250 for someone to lazy clean - I can lazy clean! I thought hiring help meant it would be thorough. Just completely disappointed and shocked that this company was recommended by my realtor. read more

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Updated Review: After posting my previous review, Ross reached out to me to apologize for my initial experience and scheduled a new cleaner to come out free of charge the next morning. Even though she was 45 minutes late and caused me to shuffle plans around to accommodate meeting her at my apartment- My expectations were met with the second clean. I definitely appreciate the customer service with the second clean. read more

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My girlfriend was in the final week of a two-month sublease here in Chicago, as we moved here temporarily for work. We don't have much of a network here and needed to get the place tidied up, so I googled a cleaning service and MyClean was the first to appear. I thought, why not? The sign-up process was as easy as pie. It didn't really matter to me who it was or what they specialized in, I just wanted something affordable. Because it was my first time, I received a coupon which was pretty awesome. For less than $50, I received a 3 hour clean. The entire place was completely spotless. The service woman was incredibly friendly. So much so that I left for a few hours and didn't feel the least bit concerned. I came back to a spotless apartment, brand-spanking new. I rarely write these reviews, but because my first ever online clean was so seamless, I thought I would help the cause. read more

I went ahead and took advantage of MyClean's offer for another free clean because, when push comes to shove, it's really hard to turn down having someone come clean your house for free! They "hand picked" a cleaner for me, Jacinta, and she did a nice job. She was running late, but called ahead to let me know. A few spots on the floors were missed (although it was some seriously gunked on stuff - I have a 2 year old after all) and there was one streaky mirror, but overall the house looked great and felt really clean. I appreciate the amazing customer service MyClean offers, but deducted a few stars simply because they appear to be lacking somewhat in their cleaning consistency and have some issues with the timeliness/reliability of their cleaners. I get that things happen but 2/3 times seems a bit much in my opinion. read more

**Update** MyClean sent another cleaner to finish the job the next day. Updating my review to 2.5 stars due to the unprofessional and inconvenient previous experience. _______________________ This company is a freaking joke. Gena was sent to "clean" my one bedroom apartment. She started in the kitchen (the cleanest part of the house). After cleaning the kitchen, she just left without saying anything (she didn't even make up a lame excuse). The living room, bedroom, and bathroom were left untouched. I called MyClean who did not answer. She also used all of our cleaning supplies and paper towels even though the company was supposed to provide the cleaner with all these materials. Don't waste your time with this company. read more