I wanted to rock with them. Their customer service was actually really good. And they refunded me for a service that I prepaid for but they called (before my cleaning service) to let me know they didn't do carpet cleaning anymore but because I paid it they refunded me. Which was dope. But the kid they sent to clean it, just wasn't good man. I left after he arrived and gold him to just text me when he left (I had errands to run) and I would tip him via venmo. When I got home there was too many areas of the rooms that weren't dusted and it was very obvious. Certain parts of the bathroom not being clean, along with the kitchen. Just too many half assed jobs. I tipped him a little lower than what I normally would tip but I won't be using this company again . read more

I really wanted to give this company a higher score because I like the owner, but if I'm being truthful and ethical, they deserve a 2-star from me. The first cleaner they sent constantly canceled and lied to the owner about showing up, so I was still charged. And my house wasn't cleaned so I kept having to do deep cleans during my cancer treatment. The owner reimbursed me once she was aware of what happened, but she did imply it was my fault since I didn't reach out to her directly and that she was giving me a deal so it wasnt that bad. If it costs more to have someone show up, charge me more. But don't just not show up and claim it's because you're giving me a deal. That's insane. I had been communicating directly with the cleaning woman assuming I could trust her. My mistake. She went so far as to send fake screenshots to her boss claiming she had shown up. Obviously my building cameras and sign in sheet, along with the real screenshots from my phone, proved her stories false. The owner then sent me a personal friend of hers whom she said was a great gal and would clean for me for the deal I was looking for. Her friend, while very polite, just didn't do a thorough job. Pics show the lack of detail. I even printed out a checklist for her! She claimed it was because I had pets. The shower knob doesn't have water stains because my pets exist. Nope. She also used my $100 hand towel to do the dishes. read more

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Super super disappointed experience. See the photos of what's left in my apartment after I paid $130 for a 3 hour cleaning. She left after 90mins. Even I mentioned multiple times when I made the appointment that I wanted cleaner to wear mask since I am pregnant. But she wore her mask under her nose the whole time! I can't help but judge this agency. Buyers beware. read more

Express24Clean - My apt got dirtier after their "professional" service - Home Cleaning Near Me - Chicago, Illinois

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Service itself by Isaiah was really great despite him being 30 minutes late. He pressure washed our patio and was really thorough. He did such a good job and was so pleasant that we had planned to use Express24Clean as our first choice in the future. Isaiah asked us about payment and I confirmed with Isaiah that we would pay the invoice that was sent to us before end of day. He left and we were really pleased and planned to pay the invoice after lunch. It was less than an hour after Isaiah left that Express24Clean called me to pay the bill - totally understandable, I told them that I'd pay before end of day. A couple of minutes later (and just a couple of minutes ago) I get a call from the "owner" of the company who starts berating me for my "outstanding" bill. She tells me that she does not allow contractors to perform work without getting paid first. I tell her I planned to pay the invoice by end of day and that, by the way, the invoice states it's due on October 8. She then blamed the due date on one of her employees and continues to just lecture me on how I need to pay them. My eyes hurt so much from rolling during this call and I told her, "I understand you want to get paid. I hear you. I will pay the invoice before the end of the day." She finally stops her unwarranted lecture and says thanks and hangs up. It sounds a lot like Express24Clean could use some better lessons in management (if your contractors must get paid before they perform work then why is my patio pressure washed....) and need to have better faith in their customers because they just lost one one for any future services. TLDR; I do not recommend. Update: They CONTINUED to call me four additional times later that day to hound me to pay the bill. I am a person who is true to my word and so I did pay the bill by end of day as I stated. However, I do NOT recommend working with this company. read more

Express24Clean - Company demanded I pay my invoice less than an hour after service despite due date almost one month away. - Home Cleaning Near Me - Chicago, Illinois

Do NOT pay them in advance. U'll get scammed. Owner promised move in clean and carpet wash on wednesday 11 - 3. Cleaners showed up at 12:30. Masha did a good job cleaning the carpet. Other cleaner was "cleaning" the laminated floor for 2 hrs which was still extremely horrible. At 3:30, they said that they have another appointment and left with the promise to come back at 7:30 to complete the rest. Now they go into complete radio silence for 1.5 days, they don't answer the call / message. We had movers planned for Thursday and had to move in to a dirty place. On Thursday night some new lady called and said they can send the cleaners on Friday only for an hour. I asked to send someone who will clean, and not just to pretend. Enter Jeffrey n Masha. Jeffery did a very good job with our kitchen. He was really good with some of the tough stains. They stayed for around 2 hrs this time to make sure they cover as much as they could. Compared to what was promised n what was delivered, I would say around 75% was delivered. Since most of the stuff was occupying a lot of space, everything could not be cleaned. 3 stars are for the good job Masha did with carpet and for extremely good job Jeffery did with the tough stains in kitchen. Jefferey challenges you to show the stains so he could clean them. Ask only for them. Owner could use some ethics. read more

I compared several different companies to see who would be best to help give my house the extra step cleaning I needed before a family visit. Nicole got back to me right away, even though I was asking for quotes late at night. She called me the next day for a follow up and asked a few more questions. I was happy to hear they supply all their own gear and cleansers. I booked them about a week out for 10am, 3 hours, 2 people- $150. They arrived at 10:45 but I wasn't too worried about that. Nicole assured me while another cleaning had gone long, they'd be able to stay the full 3 hours. They spent about 45 minutes alone on my kitchen and bathroom before heading downstairs where the bulk of the cleaning was. I was sent a text and called by Nicole about halfway thru to let me know the size of the space was bigger than expected so they were going to tack on another $50. But again, the invoice was emailed and I didn't have to pay til they left which made me more comfortable. I didn't feel forced into paying for something I couldn't see. They left at 1:10, which was definitely more like 2.5 hours. Normally I wouldn't have minded but they didn't dust so I went through and did a few final steps. Again, not a lot! But if they had stayed the whole 3 hours I'm sure they would have gotten it all. I reached out to Nicole and told her about it and she agreed to go back to the original $150 without any hesitation. Truly- what they DID was perfect. The bathtubs have never looked better. The faucets shine. The floors are smooth and clean. But hitting the final spots- dusting the banister, cabinets, picture frames, wiping down the wall by the stove and bathroom sink- would have made it a 5 star review. I'm still VERY happy with them and plan to use them again in the future. Thanks for your hard work! read more

Totally got ripped off. Paid $400 for a moving clean on a small space and they only did the floors and kitchen and bathroom surfaces. The baseboards were dirty the light fixtures were dirty the appliances were not cleaned. read more

Extremely rare to find a place who can provide personalized cleaning services! I wanted to have my balcony, windows, shades, and shower tiles cleaned, especially the balcony filled with spider nets... The owner Nicole was very quick giving me a quote with a reasonable price while all other placed I saw on yelp responded that they don't clean balcony and don't provide personalized cleaning services. Two cleaners came in on time, they were very professional and friendly. They did a super amazing job and even cleaned other areas I didn't ask for. My roommate and I came back home thrilled to see the results. We were constantly "wowing" to each other. I would definitely hire Express24 again and recommend to anyone. read more

Express24Clean - Home Cleaning Near Me - Chicago, Illinois

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Really not worth the $300 I paid for a deep move in clean. First, one of the cleaners had her mask under her nose the whole time. Why even wear it then? As far as the cleaning, they spent 1.5 hours to clean the whole house which just doesn't seem adequate for the price. The floors weren't swept properly as I found dirt and debris throughout the house. The closets weren't cleaned even though I was told they would be. I still had crumbs on my countertop and the sink had stains that I cleaned myself after they left. I wanted to like this service, I really did. But the results were below average and I probably could have gotten a similar clean from another company for far less. read more

Balvinder cleaned my apartment. I could not believe what a magical job he did. I felt such a beautiful calmness, and my apartment which was disgusting,filthy, because of my rotten boyfriend. Balvinder made it unrecognizable, I had never seen my place sparkle and shine like this before! He is better than any other cleaning service I have hired in the past. Thankyou Balvinder for such a wonderful job. read more

Excellent cleaning by 2 very hard working ladies: Elon and Dionna. Thank you

Let preface this with their customer service is really solid. With the issues we had, Nicole was wonderful at rectifying the situation as best as possible. That said, the overall service we paid for was far from worthy of the cost. We scheduled the deep cleaning as we had recently moved in and were needing a little extra than what our normal maid service would provide. The day of the cleaning only one gentlemen showed up and was here for only a couple of hours. He was a really nice guy, but only did 1/3 of the job at best before leaving. I submitted a note and received a call within half an hour - impressive. They decided they would send another crew the next day. I put together a list to help them (as I was asked to do so). The new crew came, we discussed the list and I pointed out a few areas of note and left. We came back a few hours later to a clean house, but there were a few of the deeper spots that were missed and even some of the simpler items still weren't up to par. We paid $300 for the deep clean and another $50 in tip for an outcome that normally would be no more than $110. And honestly, we don't care if the job gets done in 7hrs or in 1hr. So long as it's accomplished. Again, really nice folks and do care a lot about their customers, excellent attitudes. But the product just isn't (or at least wasn't) worth the cost. read more

Just had my Condo re-floored and carpeted. Explained I really only needed bathrooms cleaned as I had upcoming showing to sell the place. I was charged $150 and told the place was cleaned. I paid (without checking work...my mistake) and found the place virtually the same. The floors didn't appear to be mopped as there was NO smell of cleaning agent in the air (2,000 sq ft. hard wood floors). The bathrooms were COMPLETELY sub par. Sink and bathtub fixtures were dirty as were the drains, shower door was not cleaned and had soap scum on it, and stand-up shower was never cleaned. Buyer specifically mentioned not wanting to pay asking as she wanted to replace dirty bathroom tiles in shower. Sent an email to the company and never heard back. read more

I bought a 3 hr cleaning service for my sister's Chicago apartment as a gift. Nicole was very quick to respond and very friendly. The weather caused the service to be canceled but they promptly rescheduled. My sister said the cleaning service was very thorough and that they stayed the ENTIRE three hours and then a little extra to make sure the place looked great. I highly recommend this cleaning service for the Chicago area. read more

$150 charged for 2 rooms and cleaners don't even vacuum. Total rip-off. I found their contact online and called them to make an appointment. I was told a standard cleaning for 2 bedroom condo is 150 USD. I was okay with paying that given I was looking for someone to clean the very next day. There were no other questions asked by the company at the time of booking. day of cleaning I was working and in meetings so my Fiance was nice enough to let the cleaners in. When the cleaners arrived they didn't have vaccum or cleaning products with them. Needless to say, my place DID NOT get cleaned. Stay away from this company, use someone else. read more

Received service from Elon last week and absolutely loved her work. She was very detail oriented, thorough and knew exactly what she was doing. I've never had anyone come and clean for me whom I did not have to provide instructions. Elon, on the other hand was an exception. After she finished and I went in to inspect her work, there was really nothing I could pick out and ask her to fix. Would love to have her help me out again. read more

Great service and clean. Was able to coordinate very well through the Yelp app while the clean was happening. Very happy with the service. Would definitely use again. read more

Requested a quote for a deep house cleaning & they got back immediately. Elon did an AMAZING job!!!!! Beyond satisfied. I'm a clean freak and she definitely cleaned thoroughly. Would book them again for a house cleaning & recommend them to everyone I know!! read more

Really disappointed. I had a cleaning with them a few months ago and it was pretty decent. This recent experience was beyond disappointing. They didn't move a floor mat, which had dirt debris and dog fur underneath it. Soon as I walked in I noticed dirt on the floor. They didn't wipe down the side table. And very annoyingly I paid extra for an oven cleaning, which aside from removing the aluminum foil at the bottom, I can't tell if anything else was done to it. The door certainly needed a cleaning. And it wasn't touched. Frustrating and hilariously, there was a card for another cleaning service left in my fridge. Why in the world, assuming someone who did the cleaning had left it, would I want them back??? No thanks. Lastly, on an environmental note, please do not throw your recyclables, this instance a Lipton iced tea plastic bottle, in my garbage. Recycle it please. Like a decent human being. read more

Express24Clean - Some grease (?) on the bottom and a dirty oven door - Home Cleaning Near Me - Chicago, Illinois

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After posting this review, the business owner did contact me. We spoke and she offered to send the cleaner back to fix all the issues that were not initially addressed. She also offered to cover the damage to the shower. The same cleaner came back the following weekend, and did a wonderful job. I wish this could have been the experience the first time as we would have been very happy with the service. I appreciate the business owner making things right! read more

A thing that stood out and I was pleased with was the cleaning work Jeffery had done on my fridge. With my permission, I appreciated him throwing out the old and smelly stuff that was in there too. He had sent me before/after pictures of the work as well which I also appreciated. read more

Wish I would have had Elon! from reading the previous reviews. Contracted to have bathroom and kitchen deep cleaned. Should have known when the cleaner asked if I had a brush he can use to clean my tub, a brush to clean the toilet (nope, as we use the disposable Clorox wand and they should too- more hygienic). Pointed out the soap scum still very apparent, he made a weak effort to clean it saying it could not be cleaned(even after I scaped some off with my nail). Just not a good cleaning effort at all. Did contact the company to find out he was a new employee, who probably requires retraining. They did provide a small discount. read more

Such a great experience! I loved that I could book the cleaning appointment online, which took 3 minutes. Elon did an excellent job. She was very kind, professional, and worked incredibly hard. She even stayed late to finish what she was working on. This was the first time I had my apartment professionally cleaned, and I'm definitely going to hire them again. (I'll be requesting Elon!) read more

This company is very professional! They did an excellent job! The house was sparkling clean when they were done! They paid very close attention to details. Charged me $175 for 4 hours of work with two cleaners. I was able to book an appointment the day before. Nicole called me after the job was done to make sure I was completely satisfied. They left little chocolates on my bed. I loved the little details they left. They made the beds better than I have ever seen before. They went above and beyond! Definitely recommend this company and will definitely use their services again! read more

I just got a call from my very pregnant wife after the cleaner left. Somehow our front door doesn't work now, they left over 30 mins early, did not dust all of our surfaces and only mopped the floor but didn't vacuum rugs. Then sprung her phone out to awkwardly asking wife to record she is satisfied as she is trying to fix the door, deal with our three year old son and trying to get out of tipping a very poorly done job. Not sure if it was because we got a Groupon or what but definitely would not recommend or use again. And now I have to get home from work and do the things that weren't before our newborn comes in 5 days. Update: Now that our kid is napping my wife is going around and just told me no trash was emptied or beds were made!!! We keep a clean house, I knew 3 hours would be too long to do what we needed and I was ok with that so we could focus on some other things this last week before baby and nothing was done that was to be checked off our to do list besides bathrooms, very frustrating and change from two star to one. read more

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We needed someone to come clean the place . 2 bd and 2 bathrooms. They sent Ilona and her partner who did not show up. I'm giving 5 stars as Ilona alone did a great job and cleaned everything herself, she was very accommodating. I think she is a great employee as well. When I asked if she can take a break she called her manager for permission. I was very impressed with her transparency as well. The only thing I'd say it's little but pricey compare to other services. read more

Amazing detailed cleaning. I would not trust any other company to clean my home. Having 2 very young children and a business makes it difficult for me to keep up a tidy house, this company has helped me tremendously with my time management. Thank you Express24 Clean! read more

Worse cleaning service I ever had. Nothing looks clean after 4-5 hours clean. Totally waste my time and money. I wish to give 0 star.

I would choose zero stars if possible. I booked an appointment the day before my son's college send off party. The cleaner did NOT show up. I called the business # 30 minutes prior to appt. bc cleaner had not confirmed. They said appt was confirmed. No one showed up. It took me 1 hour and 20 mins of calls and MY follow up to be told that the cleaner did not show up to work. I asked why rep didn't tell me when I called 30 mins prior to appt. He said cleaner said she was on her way. So which is it? She didn't show up to work or she was on her way? I don't think he ever even bothered to check. Now I'm offered a refund in 3-5 days but, "If it doesn't show up, call us back." WHAT?!!! Why aren't you even sure the refund will be processed. Well, I'm 2 hours behind my errands since I had to wait and make calls for a cleaner that never showed up. AND I still have to do the 3 hours of cleaning I hired them for. This was supposed to make this event run smoother and now I will be tired and rushing. DON'T HIRE THIS COMPANY!! read more

If I could give negative stars I would. Had just closed on a house so hired them to do a move in cleaning before we moved our furniture in. We had 2 tables and a recliner in the house and nothing else so figured this would be an easier job for them. We came home to streaks all over cabinets and appliances. Stairs were not swept at all. Baseboards were not cleaned, doors were not cleaned, little rug we had by door was not vacuumed, no window sills were wiped down. They honestly made things look worse than before they came! Contacted them and they said they could have another crew come out, but when I said we were moving in that afternoon (THE REASON WE SCHEDULED THEM FOR THAT TIME IN THE FIRST PLACE) they said the best they could do was $100 refund. I said I would expect the $100 refund and the redo crew to come Wednesday and they agreed. Fast forward to Wed and my fiance gets a text saying they have to cancel the cleaning and will put $150 on card that was used. I sent another text to number I was talking with before and called and left a voicemail, so far both are unanswered. I am expecting a FULL refund and am reporting them to the BBB if I do not hear back. read more