Overall: 5/10, and I would not go back…read more
I ordered Menu 16, which came as one plate with the fries, sandwich, and a small container of mayo-based salad.
Let me break it down.
The whole name situation:
When I placed my order, they asked for my name. I asked, "What do you need my name for? We're all sitting together, and my friend already gave you his name."
They told me it was so they would know whose order was whose. Okay, that actually made sense.
Until the first order arrived.
The person bringing it to the table asked, "Whose is this?"
We all looked at each other.
Wait... wasn't the whole point of asking for our names so they would know whose order was whose?
The person didn't say anything else, just left the plate and walked away. My friend didn't eat it because it wasn't his order, but he didn't want to make an issue out of it either.
Fries: 2/10
These were a disaster. Hard, greasy, and basically tasteless.
Good fries should be crispy on the outside and soft when you bite into them. These were closer to eating little pieces of wood. Definitely the worst part of the meal.
Iced Tea: 6/10
Way too artificial. It had that very "machine-made" taste and not much actual tea flavor.
Sandwich: 9/10
This is where the meal gets good.
The melted cheese and smoked meat were delicious. Really good flavor, especially that smoky taste. The bread wasn't quite up to the same level, but the sandwich itself was easily the best part of the meal.
And then there's the paper on the plate...
Why?
Everything was served on one plate, but there was a sheet of paper between the food and the plate.
If you cut your food with a knife, you cut the paper too.
I actually tried cutting a couple of fries because they were so hard, and of course I ended up cutting right through the paper. Now you have food mixed with little pieces of paper.
Even worse, the bottom of the sandwich gets wet, which soaks the paper. When you pick up the sandwich, the wet paper sticks to it, and you can literally end up with paper in your mouth.
Please, get rid of the paper on the plates.
If you're serving food on a platter and then transferring it onto a clean plate, sure, I can understand it. But putting food directly on paper when people are supposed to cut it and eat it from that same plate makes absolutely no sense.
Atmosphere: 8/10
The restaurant itself is nice, clean, and well organized.
But today it was 102°F in California, and we arrived around 12:15 PM.
And there was NO AIR CONDITIONING.
Seriously?
We spent over $100, and on a day that hot, you would expect the dining room to at least be comfortable and cool.
It honestly felt like saving on the electric bill was more important than making customers comfortable.
Customer consideration: 4/10
So, in the end, the sandwich saved this meal. It was genuinely tasty, with great smoked flavor.
But everything else was mediocre. The fries were bad, the iced tea was artificial, the paper-on-the-plate idea was terrible, the whole name/order system didn't actually work, and there was no AC on a 102°F day.
Final score: 5/10.
Good sandwich, great smoky flavor.
That's about it.
I wouldn't come back.