Haven't been here in awhile because of the bad customer service the last several times I was here but I was in the area and was craving some Jersey Mike's so I went in to grab a sub and WOW! What a difference! I was a couple new faces a couple old faces but the service was night and day different! Was greeted at the door with a smile line moved quickly food looked fresh and the sub tasted heavenly! Maybe the manager changed I didn't see her there today, maybe one of the new faces was the new manager but these guys were working like a team and you could tell they were having a great time by the smiles on their faces! What a pleasant surprise I'll be coming back here for my sub fix from now on! read more

I was looking forward to getting a decent sandwich today, walked in and the employees were brusque and churlish. Only one young man was in a good mood, but the register and line were exceptionally rude. Additionally, people shouldn't be chewing gum while making food for other people. The food looked bad, but taste okay. Wish the look matched the flavor. read more

I decided to give this place another shot after being disappointed the last few visits. And I'm glad I did. The service was a huge improvement and I didnt get turned away for my office party order! The employees were smiling and nice about the last minute order. I couldn't be more thrilled walking out of there and saving lunch for our office. Subs were delicious and will definitely be recommending this location to my local business buddies. Thank you Jersey Mikes and shout out to Kav for making it possible! read more

It's a bummer to get off work after a long day, looking forward to food from the one place that's always made a consistently good sandwich something that honestly makes the day a little better. That day was already rough, so I stopped in for my usual from the same place I've been going to for years. I ordered a hot sub, Mike's Way. When I got home, it wasn't even the right sandwich, let alone made Mike's Way. At first, when the kid behind the counter looked at me like he wanted to fight simply for existing while handing me my sandwich, I figured maybe he was just having a bad day. I wasn't going to say anything. But after getting home to a poorly made sandwich, the wrong sandwich, despite being the only customer in the store and my only request being Mike's Way. I realized maybe he just genuinely hates his job or maybe he doesnt know how to read the ticket. This is not the case at all Jersey Mike's but for someone whose been going to this location since it opened its super disappointing to see the quality go out the door. Within the last year this location has really gone down hill, its not all of the staff there's just 2 employees who always think its just a joke working there or they can just do whatever even take something like a sandwhich and make it even less the quality it already takes to make one. read more

To begin with, I could say everything was above par. & above my expectations! The Fresh vegetables, delicious banana peppers, nice vinegar and olive oil, & the mayonnaise was perfect, not weak or overpowering. Especially in the tuna sandwich, which was exactly the way I like it. We also got a Jersey Mike's Original Italian, and the Big Kahuna Cheesesteak sandwich. Everything was delicious. The service was great,& this is a very nice clean restaurant. Finally want to mention that the shopping center here has ample parking. read more

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Came in today for my lunch, never really had a conversation with any employees before but today Chase went out of his way to make that connection. I was wearing a football hat and he asked me about my team and we had a great conversation about ball. Not only did I feel welcomed the sandwich was amazing, and everyone was friendly. It's the little things that go a long way. Will definitely be returning . read more

Karina was very kind with assisting me via phone for an online order today! I called a few times to confirm ingredients on our sandwich and she was incredibly patient, helpful and kind. I have ordered here before and appreciate the customer service, always! read more

There must have been a change in the crew here some new faces i havent seen before these guys were moving like unit! I was greeted with a smile when I walked in during lunch and it was busy but they moved that line quickly! The guy at the register was greeting customers walking in and when they left handing out bag orders ringing up customers, he might be the new manager, the veggies looked fresh and inviting. I got my #9 mikes way and it couldn't have tasted better! Honestly it's comforting that the owners took notice to the decline in quality and service here and made a change. I'll be back for my club supreme mikes way everyday if this is the new team! read more

I came in tonight and the staff was the friendliest group of kids. They were so fast and kind. Shout out Ethan, Arden, and Karina for such a bomb sandwich. I will be back read more

My first visit to a Jersey Mike's Subs, but Jen loves them so we came to this location. Staff were very friendly and helpful in getting me to pick one of their sandwiches and preparing it to my specifications. I was impressed with the freshness of the bread and ingredients. The amount of meat on the #2 was impressive. I only ate half of my regular sized sandwich and had the rest the following day (just as good on day two). We used their 20% off mailer coupon so the cost was great for a casual night dinner. read more

I came in today to buy a sandwich and was horrified to see the manager on duty seemingly spiraling out on the other employees. It felt like he was upset about something and brought it to work and took it out on them, which made me feel pretty uncomfortable and like I was in fight or flight mode. I ended up leaving because I don't think I would have helped the situation. So I'm hoping someone sees this because it was not a good work environment. I've never seen this manager here before as we come here often and have always had a stellar experience. read more

Are you kidding me? Just spent over $15 and this gluten free sandwich looks large enough to feed a 3yo? What the heck. I literally want my money back. I got the sheistyest amount of toppings and lettuce and the bread looks like 4-5 inches long. I'm so UTTERLY ANNOYED. I should have taken my money to burger boss for their gf burger and fries for this price. Now I have to make myself a second dinner since this is like a baby snack. Does gluten free mean give me 2 slices of meat? I have a dairy allergy so I paid for cheese even though I cannot eat it...you couldn't even provide an adequate amount of toppings? So appalling. I'm NEVER coming here again. read more

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No knock on the staff, but I just don't see the bang for your buck here that I was expecting. I ordered a regular Chicken Philly today and the whole time I was eating it, I was thinking about alternatives for the same price that I would have enjoyed more. Maybe it's just what I got but it seems like I have more customization options at Subway, and I could have gooten gotten a drink and two cookies along with a footlong for less. There's definitely better options, even in the sandwich space than this. read more

This is the first time I've been given old avocado. Do you guys even check your ingredients every morning or maintain the ingredients. It's so brown to the point of spoiled, mind you, we pay for avocado. It isn't free. This is so disgusting and unacceptable. read more

Jersey Mike's Subs - Old avocado being served - Sandwiches Near Me - Lake Forest, California

Let's just say consistency is what makes a meal enjoyable. You always know what to expect from a JM sub. Now, if you want to elevate your sub, add the cherry pepper relish. I've recommended the spread to anyone who likes JM subs and they can't believe they've been consuming the sandwich without it. Also, freshly made bread and slice as you ordered meats and cheese? Good stuff! Overall, while only offering a few type of subs, ranks close or better than a stand alone sub shop in flavor and quality. They also offer a variety of sizes, depending on your hunger. read more

I really want to give this place a better rating but it's hard when the quality of the sandwiches can be a hit or miss, not to mention the service. Sometimes I don't get one smile from any of the workers on a visit regardless of whether it's busy or not. It doesn't matter whether you order online, via the app or you inside. The inconsistency seems to be based on who makes your sandwich that time/day. Ordering via the app is easy and 99% of the time my order will be correct and ready on time. read more

I promise I hate to do this because I truly love this place! But last night I decided to have my hot sub for dinner when I normally only do lunch. Sorry never again and I should have taken a picture like I normally do but I had a lot going on. Never have a I ever got a sandwich where to top of the rosemary bread was hard and the chicken appeared as if it had stuck to the grill and they were in big chunks. I was peeling the top off off the bread and taking bad chunks of chicken off the sandwich. I'm just so disappointed to have a review like this. My sandwich during lunch very consistent, fresh, chopped, and hot. I guess something different happens at night. read more

I am really happy with the quality and service at this Jersey Mike's location, I go a few times a week and it is always good... Ordering online makes it easy to time and pickup the order, and the staff is always pleasant and chill... I tried all the subs in the local area, and these were the best hands down. Highly recommended, always delicious... read more

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I had a very unpleasant experience with an employee named Mayra during my visit. I work up the street, we were originally planning to go out for lunch, but our business meeting ran over time, so we decided to pick up sandwiches instead. The order was somewhat last minute, and I came in to place an order for 8 sandwiches. As soon as I walked in, I apologized to the staff and acknowledged that it was a larger than typical order (8 sandwiches). That's when Mayra stepped in and immediately began reprimanding me for not calling ahead. I completely understand that large orders can be stressful, especially during a busy time, but her tone and approach were unnecessarily rude and unpleasant. As the line started forming behind me, she began loudly yelling at the staff to hurry up, despite the fact that every employee was already working hard and actively preparing orders. It created a very uncomfortable environment not only for me as a customer, but seemingly for the staff as well. As a paying customer, I expect to be treated with a basic level of respect and professionalism. Instead, I felt like an inconvenience and as though I was being scolded for placing an order. What bothered me just as much was the way Mayra spoke to her employees. Based on her behavior, I assumed she may be a manager, which made the interaction even more disappointing. I understand everyone can have off days, and I truly hope this was just an isolated incident, but the experience was unpleasant enough that I felt it needed to be brought to someone's attention. I reached out via the Jersey Mikes website and due to it being a franchise they reach out to the owner and I never even received a response. I hate to have to write a bad review but I hope that no one else has to feel like a burden for placing an order. Do better. read more

DOORDASH ORDER! Quick order, quick and accurate preparation. The order was ready for pick up fast. Very well packaged, everything arrived well. Both subs tasted ok. My wife's buffalo seemed like it was drenched with buffalo sauce, which made it soggy, very messy. Way too much sauce. We've ordered this same sub from other Jersey's locations, non of them have had this unnecessary amount of sauce. (Maybe is just a personal preference) But other than that, the subs did taste good. My wife didn't get to eat her whole sub (Just too soggy at the end), but from what she and I tasted, subs were good. Ingredients were fresh. Good seasoning, other than the sauce lol. read more

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three kids working all looking stoned order a regular sub they put it on the dirty counter not even on a paper asked them to please remake it had to stand there while two of the employees made a pick up order just two subs one kid size mini sub and a regular sub does it really take two employees to do that instead of helping the customer standing there had to wait for them to finish working on the pick up order the 3 rd ran to the back just stood there waiting for them to finish my order idc if u smoke weed dont go to work stoned if you cant do your job there was no one even inside wont be returning to this location i should have taken a pic so disgusting throwing the subs on the counter and this is not the area where they add the veggies and cheese read more

Big shoutout to Amanda! This is my first time at Jersey Mike's and she was super helpful and polite. I ordered a few things big thanks to her help. read more

Yesterday my daughter and I ate at Jersey's. Cole took care of us. He was very kind and extremely attentive. We ordered the large Kahuna, and it was incredible! Delicious... I will definitely be back. Thank you, Cole! read more

Order steak and cheese came ice cold in it. It was supposed to be a hot sandwich. Add on choices are limited.

Low rating is only for the owners only. The environment they have for staff and costumers that want to eat inside the store. There is no A/C and absolutely horrible to have people running their business with no air flow. I could barely stand inside and look at the menu. Ridiculous. read more

I wanted to get this sandwich for dinner. At 6PM they were mopping the whole floor in the place. Although I appreciate that the place is kept clean, I don't want them to be cleaning while making my sandwich or while I'm eating my sandwich. As soon as I saw it when I pulled in the parking lot, I turned around and left. A sale lost. read more

This is our go to for subs. Always good. Fresh. My low rating today is mainly for the item itself from what the employee told us. We always get the Philly on their yummy bread. This time I decided to get the Philly as a wrap. BIG MISTAKE! Seems like a rip off. It's super tiny! Literally 4". This should not be the same price. We call the store to make sure this wasn't the smaller side, and the employee tried to explain (still made zero sense) that the size was correct. read more

Jersey Mike's Subs - Sandwiches Near Me - Lake Forest, California

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Everything, food quality, service, speed of service. Always fresh. Consistency, you know what you are going to get every time.

Online ordering was very easy. Chose a time before lunch rush. Very friendly and attentive. Offered to help to my car. I'll be back!

They've got it down! With the hustle, bustle of lunchtime and schools out, the location was packed. However, the team had a flow that worked very well. Service was very quick despite my stumbled order. I was having trouble figuring out the difference between the turkey sub and the turkey club and the poor crewmember was confused as heck. My fault from the start, but he was patient despite having the long line of people and the order was right. The food was prepared quickly to my liking and I paid 14 bucks. This is the place to go for a quick delicious lunch that is reasonable in price and friendly.. The parking lot is small, but the service is quick. Good job team and thank you for being friendly, even though I was completely fumbling my order.Thanks! read more

Service is horrendous in this location but I can't say it's all their fault. It's always busy here around noon "lunchtime" so when placing a pickup it wasn't ready. The thing is that they asked what's the name on the order and I told them 4 times to 3 different employees so I assume when the order is ready they'll tell me nope it was sitting right there after waiting for over 15 mins. They need to implement a system where they mark the receipt like some other restaurants do so when the marked receipt is ready they'll let the customer know instead of the customer getting frustrated because you've already waiting a long time and now seeing it just behind the counter ready and wasn't called out to you is the part that got me irritated. read more

This particular location for Jersey Mike's can be pretty hit or miss. I've had subs that have come from here that were just completely awesome, some that were just a salty soggy mess, and everything in between. At times the wait doesn't match what you're promised even though you ordered ahead on the mobile app, which can be a bummer and normally occurs during the busier hours. In store customers appear to be prioritized and I totally get that. Avoid ordering later since those are the times where the sandwiches are normally pretty awful and a sad mess. TIP: Italian is my favorite. read more

My first experience with this store was a few years back. When I walked in I was warmly greeted with smiles and "how can we help yous." The crew worked well together, the store was clean. Even though there were several people in front of me, I was out the door in less than 10 minutes with my sandwich and a big smile on my face. It has been downhill since then. I have never seen that original team again. Now there is a new "team" almost every week (I use quotes because they clearly do not know how to work together.) There is one guy (with several piercings and some tattoos) who has been there all along and he is GREAT. He should be the manager. He is courteous and efficient, but he can't make up for the rest of the "team." On one Sunday, there were six people ahead of me in line. I understand that a line makes things difficult for the workers so I patiently stuck it out. My order (one mini #7 and a drink) was started 25 minutes after I got in line. Then it took another 10 minutes to get from the meat cutter to the payment. By then, the line was out the door and people were walking out without ordering. I sat at an inside table to eat my sandwich. I watched and listened. Every customer had to say, "what?" to the mumbled question "would you like that Mike's way?" and most of them had to ask what that meant. One elderly lady said, "what?" several times and the "team" member just mumbled it again and again. Finally the lady said, "I'm sorry, I can't understand you. What are you asking me?" The manager leaned over and, shouted, "he's asking if you would like it Mike's way!" The poor lady said, "Oh! I'm sorry. What does that mean?" The manager rolled her eyes and pointed to the sign. The lady said, "I can't read that without my glasses. Can't I just tell you what I want?" All of this while people in line were rapidly losing their patience. For my last visit to this store (a few days ago), I arrived within 15 minutes of opening and the store was a mess. The doors were covered with hand prints, the outside trash can was overflowing (see picture), and the tables were left dirty from the night before. This was not the first visit where the store was in disarray. The outside trash can is almost always overflowing and the tables almost always have crumbs or ?? on them. I really like Jersey Mike's sandwiches (thus the three stars). Hopefully, this store can find its groove again. read more

Jersey Mike's Subs - 15 minutes after opening on a Sunday - Sandwiches Near Me - Lake Forest, California

Shoutout to the employee's working tonight on 6/7. Came in after a long drive from LA four minutes before closing and I've worked in fast food so I know how annoying it is to have that customer come in just before closing. Really appreciate the closing crew for being nice and patient and not rude or mean. I asked " can you make me a sandwich" and they all said yes of course so kind and smiling. My son got his late night meal right after WWE. Thanks again guys! read more

Double check your online orders before you leave, i got the wrong sandwhich again. I dont have enough time to go back and tell them to remake me the correct sandwich. Instead i have to eat what i get. Thanks jersey mikes read more

Great sandwiches great service But the manager tends to b rude and unfriendly whenever we visit However She is a hard worker and a good mgr but the Prices are way too high and they tend to forget certain ingredients (like bacon)when requested Their Philly cheesesteak sandwich is excellent read more

This is my second time here.. So, so much better .. The staff was wonderful , the order was right And they seem to be very happy to all work together . So much better I'm glad I gave a second chance .. Hats off to you and your crew at 4:37 on eight 1723 .. Much better much much better !!! read more

Debating between 2 star or a 3 star.. This review is based only in the service I have no complaints about the quality or taste if the food it's all good in that department. I called a few minutes after 11am to place an order for some mini subs. I asked a few questions like what's best for a group if 6 as far as mini subs or giant subs cut up. All I got was attitude with a side of info no recommendations. I finally placed my order for pick up at noon. I go pick up my order and again it seemed like they didn't want to be bothered I paid for my items and asked for a few containers of the vinegar since I ordered my subs dry so they wouldn't get soggy. The guy grabbed 3 and threw them in my bag by the time I got to work one of the containers was leaking n made a mess. Just saying I wasn't pleased with the service. Subs were good as I expected. read more

I so love this place!! There's one closer to me but this one looks cleaner and boys that work there are nice. I always get the number 13 in a tub and it never disappoints. I love that they offer GF bread too when I am wanting my bread fix. The runs are reusable too! We have a stack at home!! Plenty of parking. They wear masks and gloves. read more

What a stressful experience! 1. Manager was verbally abusive to the employees. 2. Sandwiches were stacked up on the counter unwrapped. I think they were the to go orders. 3. She didn't even ask me what I wanted on my sandwich, just started smashing ingredients onto the meat. Gave me a dirty look when I asked for Mayo. Then she put WAY too much oil and vinegar on it and it was terrible! Not to mention my first bite included one of her hairs! Won't be back read more