Put an online order for 11:30am but my order wasn't ready until 12pm. Lunch break wasted when they clearly advertise no wait for online orders. They are understaffed. read more

Jimmy John's - Sandwiches Near Me - Lake Forest, California

There was a huge dog hanging out in the kitchen area barking at me while ordering. Doesn't seem sanitary or the right order experience for customers. Ended up going to jersey Mike's instead. read more

Used the BOGO promo code for labor day weekend, and tried Jimmy John's for first time. The sandwiches were excellent and restaurant was clean. The Asst Mgr Josh offered me a free cookie for my first visit it was PB&J cookie which was also delicious!! Will be back soon read more

Needed a quick bite after a gym session and stopped by Jimmy John's! Service was quick by the older gentleman and food was good! I got their new Ham and Three Cheese Melt (regular). Definitely would get it again. Decor inside was very fun to read... even the bathroom had some fun facts! Overall... simple, quick, satisfying dinner tonight. read more

Y'all need to update your hours! It's so frustrating driving somewhere that says it's open, only to get there and find out it's not!

Nia and Jon were very helpful!! They had great customer service and I'lll be returning because of them. I highly recommend this jimmy johns !! read more

Jimmy John's - Sandwiches Near Me - Lake Forest, California

This review is specifically for Brenton. What a snarky, unintelligent and waste of an employee. He needs to be fired immediately even though he clearly just started. Has zero sense of customer service and talks to customers like they are trying to steal from him. All the other staff at this location are great but you guys need to let go of Brenton immediately. So many red flags about this guy. I'd be surprised if he didn't steal money or inventory from the owner within the first minute of working there. read more

ZERO STARS This Jimmy John's is ridiculous! I'm writing this review as a delivery driver. My customer had a catering order for their employees and this location refused to make the order. Imagine you order lunch for a team of people and it doesn't get delivered. While waiting to feed your employees the driver is being told the restaurant doesn't have time to make the order. Too busy was the store's excuse. That's a poor excuse. Now the customers card was charged and an entire staff is waiting on a lunch that is not coming. This location does not care for their customers. Why be on the delivery partner if you can't handle the volume of orders? If you can't handle the heat, get out the kitchen. Owners of this location need to rethink their staff and management. They are not doing a good job. read more

10 years later, I do order from here once in a while. But they are so inconsistent. For example, I ordered 1 sandwich thru Grubhub and it cost me $26 with driver tip. Thats pricy for 1 sandwich. What really makes me upset is when they half ass the sandwich. All 4 tomatoes were the heel of the tomato with the stem. They were all about the size of a quarter as well. Thats bullshit. For $26 I should be getting beautiful tomatoes not that crap. read more

Decent sandwiches... fast delivery.. easy online ordering system. Perfect for lunch at work when you can't or don't want to go out. Jimmy John's has carved out their slice of the market and provides a good service. read more

I usually love this location, but I came by today to use my $4.99 regular sub coupon, and they were closed. Their in app hours are listed as being open until 9PM on Fridays. I tried to order in app, and it wasn't working, so I decided to just go in. I arrived at 8:40PM, and the door was locked. Not only did I miss out on my dinner, but I also didn't get to use my coupon as it expired today. read more

Jimmy John's - App showing hours listed for this specific location. - Sandwiches Near Me - Lake Forest, California

BUYER BEWARE! No star to be exact. I had an extremely unsatisfactory experience at this location today. Overall, it took over 30 minutes to get my order of two simple sandwiches to-go and the Manager, Nia, was unprofessional and not helpful, and because they kept getting my order wrong. Gentleman 1 took my order (#9 - Italian Night Club, not toasted, cut in half, add cucumbers, hot peppers and kickin ranch, $6.99 Reward Toasted Ultimate Italian, add cucumbers, hot peppers and kickin ranch). However, while I was ordering, Nia interrupted and tried to correct gentleman 1 with regards to the $6.99 reward toast sandwich, which gentleman 1 and I were fully aware which sandwiches to choose from the reward deal because it says specifically on the detail. Then, I noticed my order was taking 30 mins long and three other customers behind me had their orders already. I asked if my order was missed and Nia interjected while holding out a long salami and said we still have to cut more salami. So I waited again and saw my name on the sandwich and I asked gentleman 2 if that was mine and if I can check inside as I ordered at this store before and got my order wrong. Gentleman 2 said yes and I noticed there were alot of ingredients missing. Nia then interrupted and said that's not my sandwich and gentleman 2 said it's hers. Gentleman 2 said he'll remake it. Not feeling totally confident at this point, I had to repeat my order to them over again and again while making the sandwiches. Additionally, they didn't cut one of my sandwiches as asked when ordering. No apologies and any compensation offered for messing up my order and waiting for a long time. DEFINITELY NOT COMING BACK! I recommend going to the Irvine (Irvine Center Dr) and Costa Mesa (Marguerite Pkwy) locations. They're efficient!!! read more

Ordered online at 7:45pm on a Friday. Got a call 2min later from a store associate indicating that they are closing... when they don't actually close until 9:00pm. Makes zero sense id rate it 0 stars if possible read more

Service was terrible. Walked in with 6 people and spent $95. The guy at the cash register acted like he was doing us a favor. Two simple requests were meet with a dismissive "no" . At least "sorry no" would have been nice. read more

I keep sayin' I'm never going back, and then I'll give them the benefit of the doubt. NO MORE. There's a reason why they're never busy. They may get some customers from Home Depot or the skate park, but its not worth it. Every time I go in, something either isn't working (the computer link to pay by credit card) or they're out of something (its a food place - how can you be out of your main product), or they have 1 guy working and it takes 10 minutes to make a small sandwich - when NO ONE ELSE is in the place? All the stools in the place are always upside down on the counter, so its not even inviting to sit down in the booth. Its like "Don't stay and eat" !!! Obviously, "Jimmy or John" have never visited as a "mystery Shopper". Firehouse Subs is only up the street--That's my NEW place to go. read more

PICKLE - I get in a lot of drama over liking Jimmy John's so much Many folks i know are die hard for other sandwich places but please consider this pickle what place is doing this??? Sure they might have sliced ones shaped like coins to go on the SamiCh but there's nothing better than this whole huge one that's quartered I'll also say their sandwiches are consistently yummy i always get #9 so maybe if you get other things they aren't good but this works for me Jimmy John's also had kickin ranch which was the ultimate dipping sauce but unfortunately it is no more This is really sad but they have jalapeño ranch which is close and pretty good too Regardless of anything 5/5 stars for pickle read more

Jimmy John's - PICKLE - Sandwiches Near Me - Lake Forest, California

Whelp they have not improved. Slice of meat for a $15 sandwich. Worst coke I've ever tasted . Ordered online for 1:15 pickup and still had to wait 20 minutes and call them to ask if anyone was bringing my stuff out read more

I ordered a wrap and asked them to toast it, only to be told that they can't . Even though online says they can toast sandwiches and wraps. Not only did they deny the request , but proceeds to put the "tastier toasted" sticker on the wrap . Just trash overall . Hire people that actually want to be there read more

Online order. I don't eat here regularly, if ever but was in a pinch. They have a lettuce wrap option, which let's be real, usually is a bit of a soggy mess that you can't actually hold. While the front staff didn't look to be loving life, my meal was exceptional. Lettuce wrap sandwhich you can Actually hold?! Definitely a first. Everything was fresh, order exactly right. Great meat quality, awesome flavors and did I say, total handheld? I'd get this again and was impressed. Thanks guys! read more

Every single time we have bought sandwiches here, they fail to accurately make the sandwiches. It doesn't matter if we go in person or order online; they consistently give us the wrong items. Based on their lack of attention to detail, I'm concerned about what food safety/cleanliness steps they may be skipping. read more

Horrible service! They don't listen when you ask what you want and don't want on your sandwich. Also don't get the pickle, it tasted like someone tainted with it and I love pickles. Horrible! How can you mess up a pickle?! read more

Jimmy John"s is strangely my favorite fast food Sandwich place. Im embarrassed to admit, but I've had Jimmy Johns too many times to count since they are great for a quick sandwich. But this Lake forest location is the worst, getting worse by the week and will NEVER go back. Last week they forgot the turkey in my son's turkey sandwich, that's like leaving McDonald's with no patty in the burger. Who does this? I complained online and they sent me a free sandwich reward. Kids wanted it again this week and I had a free sub coupon, so I said begrudgingly ok, let's give them one more shot. This time I ordered a lettuce wrap, they call it the Unwich, which I have had many times. Usually it's neatly wrapped in the same shape as their sandwiches with bread. OMG, it came out like a dirty lettuce mess. I will attach pics, but it looked like a kindergarten first time making a salad project mess. Needless to say, I tossed it in the trash. The pictures will be self explanatory. I will never be back to this location! read more

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The customer service at this location needs major improvements. I've come here a few times and have always been disappointed by the lack of customer service skills. Today I came in to order a sandwich and the young man at the register didn't say a single word through the entire transaction. No greeting, no acknowledgement, no thank you. Just a dry and uncomfortable interaction. read more

Absolutely awful experience. Waited 15 minutes for someone to even start taking orders from the people in line. There was a customer on the phone that they couldn't figure out. Two people making sandwiches but do not take orders. Once she started taking orders, the person was clearly not in the right state of mind. Finally ordered. 20 minutes later and we still don't have sandwiches. They are now telling people it will be 20 minutes BUT that was not told to us. So now we wait for our $15 per person sandwiches... No acknowledgment of any delay, no apologies that we even exist. Just can't understand how service could be this poor with no communication. Will definitely not be coming back to this location. read more

My favorite sub sandwich chain, period. I don't know what it is about Jimmy John's that makes their sandwiches so tasty but whatever it is, they have IT. Their strength is in the simplicity of a solid sub. You know a sandwich is good when it is STILL delicious when it isn't dressed up and drowning in a sea of sauces, oils, vinegars, etc. I've ordered the catering boxes from here many times and have tried nearly all of the sandwiches off the menu. And you know it's good when you can eat it dry with zero condiments. The bread is soft but doesn't fall apart, good quality deli meats, fresh veggies, that's all it is. JJ is honestly the best sub chain out there, in my opinion. Just try it if you haven't yet! read more

Okay so I talked the better half in coming in because I thought JJ had a good sandwich. We came in about 45 minutes before closing and was greeted ( really stared at ) by a young lady that hated life. Her body language yelled go away but we powered through to make our order. Low and behold our well my sandwich was not correct. Nothing wrong with the quality of the food but the service could be a lot better. read more

Jimmy John's - Thanks for the bacon. - Sandwiches Near Me - Lake Forest, California

We visiting this location about a month ago, we were never greeted upon walking in, still were not greeted as placing our order. Extremely rude employees! We waited a good 35 min for them to make more tuna salad! The phone in the rang constantly without being answered, when they did finally answer it they told customers they were out of bread although we could see there was bread! I received a call from someone replying to my previous review.... I In return called him back left him a voicemail and now after another 2 wks I still haven't received a response. Again there were 4 of us and we spent close to $75! We waited over 35 min for our food if not longer! I also waited at least 10-15 min before they even took our order. Not sure who is in charge of this his establishment but they need to take a closer look at whom they have working there. Inexcusable customer service! read more

I've come here twice and will not be returning. Worst customer service! Employees too lazy.. ordered a chicken wrap, guy said " I can't make any wraps and we're out of tuna". Another time, the cashier was standing around as I waited to pay for my order, dragging her feet to ring me up. Both times this location was completely dead and food disappointing. Better off going to Firehouse Subs and Jersey Mikes. read more

The 2nd time I've ordered on the app only to be told it will be at least 30 minutes wait for my 1 sandwich. Both times there's been only one person working who's actually overworked. I imagine the manager is pleased with his low payroll, but I will never order from this location again. read more

I'd love to put one of my usual scathing reviews but this place actually has great food - way above places named after public transportation. But the problem here is the sequencing. I came in to order a single sandwich. It took 25 minutes - I could have almost gone to a sitdown restaurant for that wait.. I was 2nd in line. Why? Because they were filling a number of online orders. Now as a business - who are you going to focus attention on - those who order remotely - or those who have the temerity to actually go in the location? There is a very simple and scientific solution to this problem. Queue theory. Don't fill each order sequentially. If you get a large online order and one person is waiting for a small order - it takes almost the same net time for the big order to get filled if you put in one or two individual orders in the mix. Same thing goes for little Timmy's baseball team. Let the individual orders get in the mix without having to wait for 12 people. It's not hard - it does not materially affect the wait time for the larger orders but everyone can be happy. read more

The food is always very good at this location just be prepared to wait for your order. When placing orders during peak lunch, and dinner times I would allow at least 40 minutes until your order is ready. If you don't mind waiting, I think you enjoy the food. Most of the negative reviews are about the staff here along with the wait. I haven't had a problem with the staff, just the long wait. Place your order online and head over to pick it up In 35-40 minutes. The food is worth the wait. read more

Just got told by a Jimmy John's employee at 11:50 am that it's going to be AT LEAST a 40 minute wait for a single sandwich!

My daughter ordered sandwiches online and paid for them upfront. She got a call from the store saying that they didn't have any bread and the order would not be ready for 30 minutes. We showed up about 30 minutes and the workers acknowledged we came in, but were not friendly at all. When out sandwiches were ready, the girl didn't even smile and didn't apologize that there was no bread. The least you could do is to be friendly. We will not be going back to there. read more

I order from this establishment all the time. Usually I do delivery thru the App and have no issues. But today it's been an hour and a half so far and my order isn't even out for delivery! I place my order at 1115am well before the "rush" I've called 4Xs and no one is picking up the phone. I would get the order myself but I have a sleeping baby right now. This is ridiculous & no way to even cancel the order! read more

Super slow (15 mins for one sandwich) , unfriendly staff, none of them looked they wanted to be there. Sad. This used be such a great United Team - fast and friendly and enjoyed what they did. I won't eat here again. read more

I visited jimmy johns today with my gf and upon arrival the only employee working was screaming vulgar words and punched the register . It made us both very uneasy so we left. Very unfortunate and uncomfortable experience. Disappointed to say the least. read more

Cashier=manager? She was good at bossing & criticizing her staff but was the source of the problem. She took everyone's orders then forgot to print the receipts so the sandwich makers could make them. Never gave anyone an order number or took anyone's name...so all these customers are waiting for orders that are not being made. When finally the orders start coming out it's a free for all-some lady took my sandwich and I'm stuck having that cashier make my sandwich. She's rushing & leaning into the toppings unhygienically, plus she made it wrong bc I end up with something incredibly spicy :/ read more

Jimmy John's - This is the mess I got. - Sandwiches Near Me - Lake Forest, California

I had a bit of frustration experience at this Jimmy John's. The employee seemed pretty put out and wasn't very helpful. On top of that, they were out of bread which was a major disappointment. read more

My first visit to a Jimmy John's left me unimpressed. I was warmly greeted when I entered this sandwich shop and the young woman at the counter was nice about offering suggestions. I ended up ordering off their "Giant Club Sandwiches" menu - The Billy Club. It consists of roast beef, smoked ham, provolone cheese, Dijon mustard, lettuce, tomato, & mayo. It was ready in less than five minutes and I took it (and a cherry Coke) to go. The sliced deli meat and other ingredients were good but all-in-all it was a dull sandwich. After a few bites I was wishing it had some mustard to give it some zing but then I remembered it DID have mustard but either it was forgotten or so meager it wasn't a flavor I could distinguish. The bread for this sub was also a disappointment - a bit on the hard side. I've certainly had better sandwiches but had worse too. So I'll rate Jimmy John's in the middle. read more

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I keep coming back thinking that having only one person working in the entire store is just an off day. This is the third time I've been here with only one person working. Took 40 min to get a veggie sandwich and no apology for the wait. Worker would stop preparing sandwiches to keep taking orders. At one point 11 people were waiting for food and worker was still taking orders. read more