I'm sad! I rated two stars because of today's bad experience. I have eaten so frequently at both this and the Lamar location. I really try to make it on Thursday's because of the veggie bbq. The food is good, a bit costly but good. The customer service has always been a little non existent. Usually if you strike up a conversation or ask a question you get a pretty friendly response, but I'm a vegetarian, love the tamales and the veggie bbq they have, so no big deal on so so customer service. Today however is a game changer. I'm in line with my yummy yummy food on my lunch hour, with my to go box, needing to get back to work and the nice elderly couple in front of me are at the bakery box examining everything... the line is at a stand still.. .nothing is happening, 5 minutes later I start looking past them to the register, the gentleman says, go ahead and pay we are still deciding. I thanked them and stood at the register. and stood, and stood, and stood, and stood and stood.... feeling odd as the manager totally ignored me. I thought does she think I cut, does she not care that her line is at stand still... nothing she said nothing to me, I started making eye contact with her. She did not speak, then she started getting more bakery items for the elderly couple... that made me feel really odd, here I am standing awkwardly out of place in front of some people who told me to go around them and I'm invisible, plus I realllllllly need to head back to work at this point. So I stood some more, maybe 4 more minutes... ridiculous!!!!! Then I left my delicious yummy bbq and walked out... but I was mad, so I came back and told them that I had been a regular customer for 5 years (now that I re-calculate its been 8, but that is neither here nor there), and that this is really ridiculous. I know they recognize me. Finally the woman spoke, and told me she already started ringing the other people up. So in 10 minutes of leaving me akwardly there, you can't either cancel and restart their order, send me to another register, ask if I can pay cash and ring me up later, say hello, acknowledge that I am alive...especially since you saw me last Thursday and the Thursday before that and the Thursday before that???? At the very least, an I am so sorry, there is no solution to your wait because I have started ringing up this order and cannot cancel it. Something, anythign.... the elderly couple felt bad and even offered to pay for my food, how sweet. They probably did not know they needed all of their selections made before they started requesting items. Of course I did not want them to pay for my food. I love the food at Mr. Natural's but I am really tired of bad customer service at places, I'm through. That's rude. It's not okay. I'd rather go to Taco Bell and get a bean burrito or eat my Amy's soup at my desk than be treated like invisible crap. That being said I am going to miss the veggie bbq.... read more