I had a great experience at 10x - their facilities are top notch, and they run an honest business…read more The facility I used (Pullman Street in Worcester) was staffed regularly, always spotlessly clean, climate controlled, and the staff was always responsive with questions. Previously, I was at a competitor. I had a small 5x10 unit, outdoor access, not climate controlled, and part-time attendant. I went there because it was close, and they had a "first month free" offer. I never actually got that free month, and they raised my rates twice in a six month period by a large amount. At first, it was $85/month, then two months in it was raised to $133/mo; then I got a notice in November that it would be raised to $180/mo right before Christmas. I decided it was time to move out and find some place better. I got a unit at 10x Self Storage on Pullman Street. The unit was 10x10 (actually a little bigger), indoor, and climate controlled. At $175/mo, it was a tad cheaper than my previous unit with way more benefits. They offered 50% off for the first three months, and actually stuck by the offer (unlike the previous place that never gave me the promised free month). I used the 10x10 for a year, then downsized to a smaller 5x5 unit at $59/mo before moving out (I no longer needed extra storage). I really appreciate a company that doesn't bait-and-switch, and that doesn't get you into a unit only to jack your rates up. I found 10x to be an honest business, top quality, and a pleasure to do business with. I recommend them, and would also use their facilities again.

I don't usually write reviews. but I felt that the great experience that I had at 10x Self Storage…read moredeserved my taking the time to write this one. I had looked at several other storage facilities in the area when I was selling my house and moving into an apartment and needed to store some of my stuff. 10x Self Storage beat all of the rest that I looked at. The manager that I first met with was excellent and and explained the whole process to me who hadn't rented a unit previously. The facility is easily accessible and conveniently situated with lots of parking. It is climate controlled and the inside access is great as opposed to other facilities which only had access from the outdoors and were not climate controlled. The building is kept very clean which I appreciated.

My storage unit was broken into as well as other units in the building. my motorcycle and other…read morevery personal belongings had been taken. I got the call on Jan 13th, 2022 . My unit was on the 4th floor level in a "secured building". This must be something that happens frequently since when i went to pick up the keys for the new lock maintenance put on for me, the lady in the office with me said the same thing happened to her a few months ago here. Staff does not care. They did not have cameras where they needed to be. The regular elevators in the building had all been shut down and not working pretty much since ive had the unit for 1.5 years. So I would have to walk up 4 flights of stairs and or use the freight elevator if it wasn't in use which was very inconvenient especially being pregnant and having asthma.

I love it! Going…read morethrough the horrors of trying to move out of my 10 year residence, a building that due to new owners now has chemical leaks.., cannot drink the water, drug addicts smoking all night making many people sick; I am so ill, weak. 1st storage I tried was my old storage place used many years ago in Worcester. Was a nice place. Sadly the owner (a senior lady) passed away and the nice co-manager Mike is no longer there. New people took over, they are very strange; first they said Mike still works there. Turned out not to be true. Then it took the new manager 1 hr. 45 min to sell me one unit and then I had to beg for the receipt and unit number. The lady spent much time talking on phone to friends and telling her story about how she is suing the Worcester town hall manager. She kept stopping work on my paperwork as she took time out to chat with other people in office and new customers that walked in. I thought she and other person might be on some kind of drug. Then after I asked to please show me the unit; she gave my receipt to a guy. He could not read the page (maybe low eyesight, so no big deal), but I had to remind him he is holding my receipt, please give back my receipt page because it has my unit... info. I finally realized things are not right there. They did the same to a older man the week prior, had him in tears begging for the paperwork and asking why its been a hour just to rent a storage unit? That scared me off, but I returned a week later thinking I was over judging the situation. Then they did the same strange behavior to me. Should have followed gut feeling, 'common sense'. When I told the lady I decided not to take the unit she became very angry and started talking abusive, picking a fight, saying that I am abnormal, weird... I now feel that I should change my credit card, banking numbers. They got all my info and wanted to connect it to western union to pay their friend to move my stuff. I had to put a stop on it. I got out of there, feeling a bit scared. I wont list the name of the company because the main owners do not know this manager is this way. Main company may be a good business. They have other locations, nice managers. I then searched the internet for a better (normal) storage company. I found Cubesmart on 19 McKeon road. (CubeSmart has polite, nice people) The lady manager is so nice, very professional and got my paperwork and unit processed and the unit shown to me in about only 20 minutes! I rented this unit on Oct. 6th, 2016. I told her its so great to meet a normal, honest person as I go through this moving experience. Its a safe place to store my books, extra cloths... Great security, easy/fast entrance, a lift... Will use it in future when I return to California to retire. UPDATE; after 10 months (Oct 2016 to July 2017) of hauling my stuff 1-2 trips day, I finally got all belongings into my new apt. CubeSmart employees were so nice, allowing me to move in this way due to not having a car, money to pay movers a second time. I paid my rent a month ahead and told them they can keep it as a tip for being so mice. They refunded it! So, I got a extra $140.00 when moved out! (CubeSmart bought Casey Storage in 2016. They do many improvements when they buy a storage business! Flowers, more cameras, lights.)

W just moved in to are unit this morning and had to write a review since the experience surpassed…read moremy expectations. The Assistant Manager, is incredibly helpful, and this facility is transparent, honest, clean, and friendly overall. Also, you can rent UHaul trucks and vans at the facility, which makes it very convenient. I'd highly recommend this spot for a well run and professional storage facility.

I absolutely love Value Store It in Worcester,Ma. The 2 gentlemen that run this business,Eric and…read moreShaun,are so polite and professional. This storage facility is clean,in a great location and very reasonably priced. I will recommend this location. Sincerely,Kim & Rob

Very impressed with the Worcester team and specifically the manager, who was willing to go out in…read morethe pouring rain to show me some possible units and help me decide on which one to rent! That is dedication! I have been with this location now for just over a month, and have been happy with everything so far. Also really pleased with the Budget truck rental discount that Extra Space has!

Site manager & district manger both informed me that pro daily rate or removal of unused days was…read morenon-refundable... I informed them... it's poor business practice to charge for an un-utilized service Emily. s

Five Stars! I just wanted to share how amazing Miguel was during our visit to CubeSmart. He was…read moreincredibly kind, helpful, and informative truly went above and beyond for my family. Not only did he help us get signed up quickly, but he actually came from the Clinton store to assist us. That kind of dedication is rare these days! Miguel made the whole experience smooth and stress-free. He's a great guy and definitely deserves a promotion if that's something he's looking for. Thanks so much, Miguel we appreciate you!

don't use cube smart storage they charge you $4.64 convenience fee to make payments online or with…read morea credit card what a rip off they only way you don't get charged is to pay in person! SINCE WHEN DO YOU PAY TO PAY A BILL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Just wanted to say the staff at the Washington St, Auburn, MA location are professional and…read morefriendly. They were most helpful and answered all my questions. Nice to run into great customer service.

These folks know all about security and make you feel right at home. The place is also always well…read moremaintained to a tee by super friendly staff.

I called and looked at several storage facilities. I happened to drive by Lucky Pick and stopped…read morein. Last time I was on James Street there was a florist there! I was greeted with a smile and instantly felt welcome. Brenda asked me what I needed, showed me the units even wrote down the prices per unit. I told her I would get back to her. I immediately knew I would be back. Brenda was so kind, listened to me and I felt as though the prices were good compared to the other facilities I looked into. Lucky Pick is farther away for me, but I went with them because Brenda was so nice.

nice place but my rents increased twice since I got my unit just under a year ago. last increase…read morewas $12 there was no heads up about it. I have a 9x10 unit it was 105 in total (rent plus insurance you have to have) now it's $129. Will be moving my things elsewhere.

This place has efficiency down to a science! they told me that 7am on a Saturday is a very busy…read moretime and to make sure to arrive on time... thankfully I did because there were already only a couple parking spots left open at 6:55am! The parking lot is small... I am not sure where you would park once they run out of spots. They had 3 lines open and people working outside getting the trucks lined up so as soon as you were checked out you were out the door. The truck we had was 20 ft and was OK - it had no power at all which made getting on the highway extremely difficult - but that isn't this sites fault.

If I could leave zero stars I would. The manager at this place is awful! I made a reservation and…read moreupon arrival I was very rudely told my drivers license was fake and that they would not rent me a van. My license was issued in 2018 and does not expire until next year. I had to call the Worcester police station, have an officer show up and confirm my license was valid before they would rent to me. Over an hour of my time wasted. Throughout this whole process I tried my best to stay level headed, never even raising my voice. However the manager was rude, dismissive, and has no business working in customer service. After the the officer confirmed my license was real and simply an older version, she didn't even apologize. She doubled down by taking a photo of me and my id on her personal cell phone and insisting she did that with every customer. Uhaul corporate if you actually read these reviews, it's time to trim the FAT. This woman is costing your business money.

I had an outstanding experience with M and M Moving Company from start to finish. They packed up my…read moreentire house, handled everything with incredible care, and moved me to another state without a single issue. The crew was professional, courteous, hardworking, and extremely organized throughout the entire process. What impressed me most was how stress-free they made what could have been a very overwhelming move. They carefully packed all of my belongings, transported everything safely, and then unpacked everything at my new home, making the transition so much easier than I ever expected. If you're looking for a moving company that is reliable, efficient, and truly cares about your belongings, I highly recommend M and M Moving Company. I wouldn't hesitate to use them again or recommend them to family and friends. Five stars all the way!

Marcin and his staff were responsive and informative with scheduling and then rescheduling when I…read moreneeded it. The staff were careful in the packing and in delivering to four locations. They were helpful and kind. I can strongly recommend.