I had a great experience at 10x - their facilities are top notch, and they run an honest business…read more The facility I used (Pullman Street in Worcester) was staffed regularly, always spotlessly clean, climate controlled, and the staff was always responsive with questions. Previously, I was at a competitor. I had a small 5x10 unit, outdoor access, not climate controlled, and part-time attendant. I went there because it was close, and they had a "first month free" offer. I never actually got that free month, and they raised my rates twice in a six month period by a large amount. At first, it was $85/month, then two months in it was raised to $133/mo; then I got a notice in November that it would be raised to $180/mo right before Christmas. I decided it was time to move out and find some place better. I got a unit at 10x Self Storage on Pullman Street. The unit was 10x10 (actually a little bigger), indoor, and climate controlled. At $175/mo, it was a tad cheaper than my previous unit with way more benefits. They offered 50% off for the first three months, and actually stuck by the offer (unlike the previous place that never gave me the promised free month). I used the 10x10 for a year, then downsized to a smaller 5x5 unit at $59/mo before moving out (I no longer needed extra storage). I really appreciate a company that doesn't bait-and-switch, and that doesn't get you into a unit only to jack your rates up. I found 10x to be an honest business, top quality, and a pleasure to do business with. I recommend them, and would also use their facilities again.

I don't usually write reviews. but I felt that the great experience that I had at 10x Self Storage…read moredeserved my taking the time to write this one. I had looked at several other storage facilities in the area when I was selling my house and moving into an apartment and needed to store some of my stuff. 10x Self Storage beat all of the rest that I looked at. The manager that I first met with was excellent and and explained the whole process to me who hadn't rented a unit previously. The facility is easily accessible and conveniently situated with lots of parking. It is climate controlled and the inside access is great as opposed to other facilities which only had access from the outdoors and were not climate controlled. The building is kept very clean which I appreciated.

nice place but my rents increased twice since I got my unit just under a year ago. last increase…read morewas $12 there was no heads up about it. I have a 9x10 unit it was 105 in total (rent plus insurance you have to have) now it's $129. Will be moving my things elsewhere.

Over priced the lady wasn't nice at all. Customer service was poor was pushy to get my business so…read moreI left

W just moved in to are unit this morning and had to write a review since the experience surpassed…read moremy expectations. The Assistant Manager, is incredibly helpful, and this facility is transparent, honest, clean, and friendly overall. Also, you can rent UHaul trucks and vans at the facility, which makes it very convenient. I'd highly recommend this spot for a well run and professional storage facility.

I absolutely love Value Store It in Worcester,Ma. The 2 gentlemen that run this business,Eric and…read moreShaun,are so polite and professional. This storage facility is clean,in a great location and very reasonably priced. I will recommend this location. Sincerely,Kim & Rob

My experience here at extra space storage in shrewbury was delighted! I have only one person to…read morethank for this! Miriam is outstanding! Her patience is delightful! Kind and caring! If it weren't for her, I would have absolutely went back to storage rentals!in different facilities

Great service for storing my muscle car Highly recommended…read moreand plan to go back once my services are completed this fall 2022!! Thanks again E

Very impressed with the Worcester team and specifically the manager, who was willing to go out in…read morethe pouring rain to show me some possible units and help me decide on which one to rent! That is dedication! I have been with this location now for just over a month, and have been happy with everything so far. Also really pleased with the Budget truck rental discount that Extra Space has!

Site manager & district manger both informed me that pro daily rate or removal of unused days was…read morenon-refundable... I informed them... it's poor business practice to charge for an un-utilized service Emily. s

Our truck broke down and we needed a truck and tow bar quickly to get it home and we found this u…read morehaul place and reserved one for the next day. Their customer service was great and Miss Milli at the desk was amazing and helped us through the process and we got our baby home the next evening. She was quick and efficient and so friendly. If we are ever in need of a rental again I will definitely be going to them.

If I could leave zero stars I would. The manager at this place is awful! I made a reservation and…read moreupon arrival I was very rudely told my drivers license was fake and that they would not rent me a van. My license was issued in 2018 and does not expire until next year. I had to call the Worcester police station, have an officer show up and confirm my license was valid before they would rent to me. Over an hour of my time wasted. Throughout this whole process I tried my best to stay level headed, never even raising my voice. However the manager was rude, dismissive, and has no business working in customer service. After the the officer confirmed my license was real and simply an older version, she didn't even apologize. She doubled down by taking a photo of me and my id on her personal cell phone and insisting she did that with every customer. Uhaul corporate if you actually read these reviews, it's time to trim the FAT. This woman is costing your business money.

I just recently used Mozart Moving for a move from my 3rd floor Brookline apartment. After 15 years…read morein my place a move can be a major stressful undertaking. Stephan, Ivan and Den took so much of the stress out of the process. They showed up exactly on time and set to work immediately on arrival. They worked so quickly that we had to keep up just to give them directions when they needed it. They were a marvel to watch work and they completed the move in record time. I would not hesitate to use them again for the next move another 15 years down the line. Thank you!

Mozart Movers were top-notch! I initially did some moving…read morecompanies comparisons, and ultimately decided on Mozart as the background office staff was informative, courteous, professional and timely, and they answered all of my questions, that is a feat in itself. The movers made contact when they were en route to my location, and showed up on time. All three of the movers introduced themselves, and post my tour of what they needed to move, they went to work. Our move was sizeable 3bd apt in a house to a 2bd smaller townhouse. They disassembled, reassembled, and arranged furniture in the most effective configuration. They were real people who truly cared about the job they did. They also understood how stressful moving is. My move took 6 hours and they were moving the entire time. Nothing broken and they were a super effective team. (hopefully no time soon...the process of moving bites) If I ever need movers again Mozart Movers are going to be my choice. Thanks Dan ,Evan , and Tony, and Elisa

My storage unit was broken into as well as other units in the building. my motorcycle and other…read morevery personal belongings had been taken. I got the call on Jan 13th, 2022 . My unit was on the 4th floor level in a "secured building". This must be something that happens frequently since when i went to pick up the keys for the new lock maintenance put on for me, the lady in the office with me said the same thing happened to her a few months ago here. Staff does not care. They did not have cameras where they needed to be. The regular elevators in the building had all been shut down and not working pretty much since ive had the unit for 1.5 years. So I would have to walk up 4 flights of stairs and or use the freight elevator if it wasn't in use which was very inconvenient especially being pregnant and having asthma.

I love it! Going…read morethrough the horrors of trying to move out of my 10 year residence, a building that due to new owners now has chemical leaks.., cannot drink the water, drug addicts smoking all night making many people sick; I am so ill, weak. 1st storage I tried was my old storage place used many years ago in Worcester. Was a nice place. Sadly the owner (a senior lady) passed away and the nice co-manager Mike is no longer there. New people took over, they are very strange; first they said Mike still works there. Turned out not to be true. Then it took the new manager 1 hr. 45 min to sell me one unit and then I had to beg for the receipt and unit number. The lady spent much time talking on phone to friends and telling her story about how she is suing the Worcester town hall manager. She kept stopping work on my paperwork as she took time out to chat with other people in office and new customers that walked in. I thought she and other person might be on some kind of drug. Then after I asked to please show me the unit; she gave my receipt to a guy. He could not read the page (maybe low eyesight, so no big deal), but I had to remind him he is holding my receipt, please give back my receipt page because it has my unit... info. I finally realized things are not right there. They did the same to a older man the week prior, had him in tears begging for the paperwork and asking why its been a hour just to rent a storage unit? That scared me off, but I returned a week later thinking I was over judging the situation. Then they did the same strange behavior to me. Should have followed gut feeling, 'common sense'. When I told the lady I decided not to take the unit she became very angry and started talking abusive, picking a fight, saying that I am abnormal, weird... I now feel that I should change my credit card, banking numbers. They got all my info and wanted to connect it to western union to pay their friend to move my stuff. I had to put a stop on it. I got out of there, feeling a bit scared. I wont list the name of the company because the main owners do not know this manager is this way. Main company may be a good business. They have other locations, nice managers. I then searched the internet for a better (normal) storage company. I found Cubesmart on 19 McKeon road. (CubeSmart has polite, nice people) The lady manager is so nice, very professional and got my paperwork and unit processed and the unit shown to me in about only 20 minutes! I rented this unit on Oct. 6th, 2016. I told her its so great to meet a normal, honest person as I go through this moving experience. Its a safe place to store my books, extra cloths... Great security, easy/fast entrance, a lift... Will use it in future when I return to California to retire. UPDATE; after 10 months (Oct 2016 to July 2017) of hauling my stuff 1-2 trips day, I finally got all belongings into my new apt. CubeSmart employees were so nice, allowing me to move in this way due to not having a car, money to pay movers a second time. I paid my rent a month ahead and told them they can keep it as a tip for being so mice. They refunded it! So, I got a extra $140.00 when moved out! (CubeSmart bought Casey Storage in 2016. They do many improvements when they buy a storage business! Flowers, more cameras, lights.)

This is a new facility that just opened on Nov. 1. It is climate controlled and so clean…read moreand bright! The lobby area has space for business office and a meeting room. I am storing my beautiful RV in their back parking area which is paved and well lit. I have only stored her in a covered heated garage in the past,so I am nervous about outside storage. Now that I am feeling more confident that I have this great storage spot. And December rent is free! The manager is very helpful and organized as well! I have seen plenty of storage places in the last 4 years, and this is definitely a winner!

I had to move my son from his College apartment in Amherst after graduating to his Job location in…read moreNewton and this location was perfectly located. We had to keep his stuff in storage for 3 months. The facility is outside of the City limits and easy to get to. Its a very quiet location and very large in size. Cost was reasonable, and much cheaper than the city competition. Has plenty of carts to move your stuff into an elevator. Has great pull-in garage area for unloading. Staff was very friendly and all transaction management is web based. A1 in my book.