I don't usually write reviews. but I felt that the great experience that I had at 10x Self Storage…read moredeserved my taking the time to write this one. I had looked at several other storage facilities in the area when I was selling my house and moving into an apartment and needed to store some of my stuff. 10x Self Storage beat all of the rest that I looked at. The manager that I first met with was excellent and and explained the whole process to me who hadn't rented a unit previously. The facility is easily accessible and conveniently situated with lots of parking. It is climate controlled and the inside access is great as opposed to other facilities which only had access from the outdoors and were not climate controlled. The building is kept very clean which I appreciated.

I had a great experience at 10x - their facilities are top notch, and they run an honest business…read more The facility I used (Pullman Street in Worcester) was staffed regularly, always spotlessly clean, climate controlled, and the staff was always responsive with questions. Previously, I was at a competitor. I had a small 5x10 unit, outdoor access, not climate controlled, and part-time attendant. I went there because it was close, and they had a "first month free" offer. I never actually got that free month, and they raised my rates twice in a six month period by a large amount. At first, it was $85/month, then two months in it was raised to $133/mo; then I got a notice in November that it would be raised to $180/mo right before Christmas. I decided it was time to move out and find some place better. I got a unit at 10x Self Storage on Pullman Street. The unit was 10x10 (actually a little bigger), indoor, and climate controlled. At $175/mo, it was a tad cheaper than my previous unit with way more benefits. They offered 50% off for the first three months, and actually stuck by the offer (unlike the previous place that never gave me the promised free month). I used the 10x10 for a year, then downsized to a smaller 5x5 unit at $59/mo before moving out (I no longer needed extra storage). I really appreciate a company that doesn't bait-and-switch, and that doesn't get you into a unit only to jack your rates up. I found 10x to be an honest business, top quality, and a pleasure to do business with. I recommend them, and would also use their facilities again.

My storage unit was broken into as well as other units in the building. my motorcycle and other…read morevery personal belongings had been taken. I got the call on Jan 13th, 2022 . My unit was on the 4th floor level in a "secured building". This must be something that happens frequently since when i went to pick up the keys for the new lock maintenance put on for me, the lady in the office with me said the same thing happened to her a few months ago here. Staff does not care. They did not have cameras where they needed to be. The regular elevators in the building had all been shut down and not working pretty much since ive had the unit for 1.5 years. So I would have to walk up 4 flights of stairs and or use the freight elevator if it wasn't in use which was very inconvenient especially being pregnant and having asthma.

I love it! Going…read morethrough the horrors of trying to move out of my 10 year residence, a building that due to new owners now has chemical leaks.., cannot drink the water, drug addicts smoking all night making many people sick; I am so ill, weak. 1st storage I tried was my old storage place used many years ago in Worcester. Was a nice place. Sadly the owner (a senior lady) passed away and the nice co-manager Mike is no longer there. New people took over, they are very strange; first they said Mike still works there. Turned out not to be true. Then it took the new manager 1 hr. 45 min to sell me one unit and then I had to beg for the receipt and unit number. The lady spent much time talking on phone to friends and telling her story about how she is suing the Worcester town hall manager. She kept stopping work on my paperwork as she took time out to chat with other people in office and new customers that walked in. I thought she and other person might be on some kind of drug. Then after I asked to please show me the unit; she gave my receipt to a guy. He could not read the page (maybe low eyesight, so no big deal), but I had to remind him he is holding my receipt, please give back my receipt page because it has my unit... info. I finally realized things are not right there. They did the same to a older man the week prior, had him in tears begging for the paperwork and asking why its been a hour just to rent a storage unit? That scared me off, but I returned a week later thinking I was over judging the situation. Then they did the same strange behavior to me. Should have followed gut feeling, 'common sense'. When I told the lady I decided not to take the unit she became very angry and started talking abusive, picking a fight, saying that I am abnormal, weird... I now feel that I should change my credit card, banking numbers. They got all my info and wanted to connect it to western union to pay their friend to move my stuff. I had to put a stop on it. I got out of there, feeling a bit scared. I wont list the name of the company because the main owners do not know this manager is this way. Main company may be a good business. They have other locations, nice managers. I then searched the internet for a better (normal) storage company. I found Cubesmart on 19 McKeon road. (CubeSmart has polite, nice people) The lady manager is so nice, very professional and got my paperwork and unit processed and the unit shown to me in about only 20 minutes! I rented this unit on Oct. 6th, 2016. I told her its so great to meet a normal, honest person as I go through this moving experience. Its a safe place to store my books, extra cloths... Great security, easy/fast entrance, a lift... Will use it in future when I return to California to retire. UPDATE; after 10 months (Oct 2016 to July 2017) of hauling my stuff 1-2 trips day, I finally got all belongings into my new apt. CubeSmart employees were so nice, allowing me to move in this way due to not having a car, money to pay movers a second time. I paid my rent a month ahead and told them they can keep it as a tip for being so mice. They refunded it! So, I got a extra $140.00 when moved out! (CubeSmart bought Casey Storage in 2016. They do many improvements when they buy a storage business! Flowers, more cameras, lights.)

W just moved in to are unit this morning and had to write a review since the experience surpassed…read moremy expectations. The Assistant Manager, is incredibly helpful, and this facility is transparent, honest, clean, and friendly overall. Also, you can rent UHaul trucks and vans at the facility, which makes it very convenient. I'd highly recommend this spot for a well run and professional storage facility.

I absolutely love Value Store It in Worcester,Ma. The 2 gentlemen that run this business,Eric and…read moreShaun,are so polite and professional. This storage facility is clean,in a great location and very reasonably priced. I will recommend this location. Sincerely,Kim & Rob

Moving is always so stressful but M&M Moving made the move itself as stress less as possible…read more Arrived on time and handled everything with care. Nothing broken or scratched - even with my somewhat haphazard packing. They took apart/reassembled my bed in the new place and helped arrange the rest of the furniture. And all of this at a manageable price point! Highly recommend.

Crew was on time, efficient and very pleasant; made a stressful day manageably. Pricing was very…read morereasonable. This was my third time using them and would definitely use them again.

I like it until it was sold . Used to be able to call there directly and the nice person would…read moreanswer on site, now it's computerized telephone prompts and long on hold times until someone from a call center down south answers. My auto payment options changed I don't have time to do homework and create portals and passwords and profiles just to do business with them. Used to be very convenient now it's just kind of a pain in the ass and not worth it for me personally.

Lowest possible rating. The new owners raised the rates in May. On May 28th we arrived at the…read morefacility to find the entrance and exit gates to the main buildings were not functioning. We've called the off site call center for Millbury Self Storage multiple times and as of today June 1the problem had not been corrected. WE walked across the length of the facility with two carts full of boxes to get to our space. Also the light in front of our indoor space has been out for weeks despite several calls to replace the bulb. We're told it's on order. Over the winter the main entrance gate was stuck in the open position day and night despite multiple calls letting them know about the security risk.

These folks know all about security and make you feel right at home. The place is also always well…read moremaintained to a tee by super friendly staff.

WARNING: after only 4 months the Auburn, MA branch raised my rate from $195 to $306. Then [because…read moreof the unexpected increase] I was charged a $60 late fee. Additionally, the unit's door lock mechanism is damaged [the built in part, not the bolt lock you are issued. The unit was not very clean, free of spiders, or we'll weather protected. Be forwarned, and avoid.

nice place but my rents increased twice since I got my unit just under a year ago. last increase…read morewas $12 there was no heads up about it. I have a 9x10 unit it was 105 in total (rent plus insurance you have to have) now it's $129. Will be moving my things elsewhere.

Over priced the lady wasn't nice at all. Customer service was poor was pushy to get my business so…read moreI left

I picked this place because they didn't have a lot of reviews talking about raising rates once you…read morewere moved in. They have now done that to me on the second month: from 100 a month to 170. Avoid avoid avoid.

Wasn't even in the unit a month when they jacked up the rent more than 20%. No explanation. They…read morecan't even replace a rubber key pad cover which you can't read . The placement of the bollards (key pad protection) was not though out for ease of use either, you pretty much have to exit your vehicle to punch in your entry and exit code. I know......small potatoes but for $221.00 a month you would think they could provide a little more!

Patti and Keith have made this store neighborhood friendly, they even have a little table and…read morechairs with crayons and coloring books. Also very organized and the service is top notch. I never think of going anywhere else. They have anything you could possibly need to get your shipping done and help you. Even if you have trouble downloading a label at home, they will gladly show you how to do it there. Tabitha and Ryan are so friendly, always a big smile! Great staff!!! it's a pleasure to go there. Bev Brown

This USED to be a great place to get copies made, ship packages, etc., etc. There was a clerk…read morenamed Pattie who worked there, & She was always "on top" of everything. Unfortunately for Me, Pattie retired, & this business evidently is now under new ownership & has REALLY gone DOWNHILL fast. I recently bought a couple of vintage auto parts on eBay. Sadly, they wouldn't fit, necessitating My returning them for a refund. eBay emailed Me a "QR code". When I saw "FedEx" listed as the carrier I needed to use to ship the parts back I cringed, since anything & everything remotely related to this pitiful "carrier" always seems to end up complicated, a huge hassle, & a gigantic nightmare. Having no other viable options at the moment, I grudgingly drove to the "Postal Center" so they could scan the QR code, print a label, & ship the package out for Me. Well, FedEx "came through" for Me once again, right on cue. The "clerk" on duty matter-of-factly informed Me that the Postal Center is "no longer scanning FedEx QR codes". I really thought She was kidding! They advertise themselves as a "full service center", are considered a FedEx drop-off location, & they can't/won't scan QR codes? Preposterous!!!!! A wasted trip, & in case this clerk hasn't noticed, gas prices (like FedEx rates), are in the stratosphere. She could care less. This "clerk" was about as useless as power windows in a submarine. No apologies, no recommendation(s) of what My options are, etc. I asked Her WHY they won't scan QR codes She informed Me that "We don't have the necessary equipment to scan QR codes". REALLY??? I suggested that it might be good business practice for Them to INVEST in a scanning machine, seeing that They're supposedly a "FedEx full-service location". DUH!!! That suggestion also fell on deaf ears. I informed Her that I was finished doing any business with "The Postal Center"...She could care less about this also. Quite the "attitude"! On My own, I searched the internet & quickly found that Walgreens in Millbury handles the shipping of FedEx packages. I called Them & when I told the clerk the story about The Postal Center not being able to scan FedEx QR codes, She too thought I was joking!!! She had never heard of anything so ridiculous! So, I drove to Millbury. She (Karen) was very nice & helpful (unlike the DUDS at The Postal Center!!) Within 3 minutes She had the QR code scanned, the shipping label affixed, & the package was on its way! Now THAT's the way to do business!!! So whatever You do, DON'T EVEN CONSIDER using The Postal Center for anything since They're as useless as FedEx, I'm spreading the word far & wide, with the hopes that this pitiful excuse for a "business" will go the route of "Spirit Airlines", along with FedEx, and cease to exist. We MISS YOU, Pattie!!!!