My storage unit was broken into as well as other units in the building. my motorcycle and other very personal belongings had been taken. I got the call on Jan 13th, 2022 . My unit was on the 4th floor level in a "secured building". This must be something that happens frequently since when i went to pick up the keys for the new lock maintenance put on for me, the lady in the office with me said the same thing happened to her a few months ago here. Staff does not care. They did not have cameras where they needed to be. The regular elevators in the building had all been shut down and not working pretty much since ive had the unit for 1.5 years. So I would have to walk up 4 flights of stairs and or use the freight elevator if it wasn't in use which was very inconvenient especially being pregnant and having asthma. read more

I love it! Going through the horrors of trying to move out of my 10 year residence, a building that due to new owners now has chemical leaks.., cannot drink the water, drug addicts smoking all night making many people sick; I am so ill, weak. 1st storage I tried was my old storage place used many years ago in Worcester. Was a nice place. Sadly the owner (a senior lady) passed away and the nice co-manager Mike is no longer there. New people took over, they are very strange; first they said Mike still works there. Turned out not to be true. Then it took the new manager 1 hr. 45 min to sell me one unit and then I had to beg for the receipt and unit number. The lady spent much time talking on phone to friends and telling her story about how she is suing the Worcester town hall manager. She kept stopping work on my paperwork as she took time out to chat with other people in office and new customers that walked in. I thought she and other person might be on some kind of drug. Then after I asked to please show me the unit; she gave my receipt to a guy. He could not read the page (maybe low eyesight, so no big deal), but I had to remind him he is holding my receipt, please give back my receipt page because it has my unit... info. I finally realized things are not right there. They did the same to a older man the week prior, had him in tears begging for the paperwork and asking why its been a hour just to rent a storage unit? That scared me off, but I returned a week later thinking I was over judging the situation. Then they did the same strange behavior to me. Should have followed gut feeling, 'common sense'. When I told the lady I decided not to take the unit she became very angry and started talking abusive, picking a fight, saying that I am abnormal, weird... I now feel that I should change my credit card, banking numbers. They got all my info and wanted to connect it to western union to pay their friend to move my stuff. I had to put a stop on it. I got out of there, feeling a bit scared. I wont list the name of the company because the main owners do not know this manager is this way. Main company may be a good business. They have other locations, nice managers. I then searched the internet for a better (normal) storage company. I found Cubesmart on 19 McKeon road. (CubeSmart has polite, nice people) The lady manager is so nice, very professional and got my paperwork and unit processed and the unit shown to me in about only 20 minutes! I rented this unit on Oct. 6th, 2016. I told her its so great to meet a normal, honest person as I go through this moving experience. Its a safe place to store my books, extra cloths... Great security, easy/fast entrance, a lift... Will use it in future when I return to California to retire. UPDATE; after 10 months (Oct 2016 to July 2017) of hauling my stuff 1-2 trips day, I finally got all belongings into my new apt. CubeSmart employees were so nice, allowing me to move in this way due to not having a car, money to pay movers a second time. I paid my rent a month ahead and told them they can keep it as a tip for being so mice. They refunded it! So, I got a extra $140.00 when moved out! (CubeSmart bought Casey Storage in 2016. They do many improvements when they buy a storage business! Flowers, more cameras, lights.) read more

I'm quite happy with my experience with cube smart self storage. They were quick to respond to my calls. They have courteous and professional customer service. I stayed for two additional days in the beginning of the month of June, but they waived my fees for being a good customer. I was very happy with them and I will not hesitate to use them again. read more

CubeSmart recently purchased this location from Casey Storage Solutions and increased prices on everything, including rental rates, mandatory insurance rates, and accessories (locks, mattress bags, etc). There doesn't seem to be any obvious change to service associated with the new prices. Also, they've introduced fees that didn't previously exist, such as a transfer fee if you rent a room and then realize you need a smaller or bigger room. I would encourage prospective customers to search out other options. read more

It was my first time needing storage. I was hesitant. However Shena the manager at this location made the experience all so memorable, pleasant, and enjoyable. (as crazy as it sounds.) I walked in she was very polite, very nice smile, knowledgeable in perfect details and was able to explain in details the misinformation received from the lady at the 1-800 number, she was patient, GREAT sense of humor, asked questions that I as a customer should have asked about my own personal belongings to better help me, clearly, and slowly in a perfect tone read the contract as I read it with her myself, and then explained it it simple terms for a better understanding. She took me up to my unit, and gave me a your showing me my methods of exits, and accessibility to in/out of building, times of operations/ in and out before/after hours, and hand flats to move my items. She listen, she was cleared, she was simply amazing. You may or may not be able to find something at a better price. However to find that and one of the best personalities, along with the sense of feeling making both the best decision, and knowing you're in good hands now that's just 1. Priceless, and 2. What you will get exactly without and doubts of receiving anything less than from Shena. I was shocked when the business card stated she was just a manager. With management experiences in 8 different fields I myself would have all value, cherrish, and hit the lottery with such a fantastic talent, asset, and human being. If I were that business top head , I would move her up the rankings sooner rather than later. It will be beneficial to all the company, the clients, and the talented manager. You throw a quarter into the pond, and make a wish. Good chance it will materialize and become true. When a dream per day becomes a reality you life changes for the good. Invest in the starts that are the face, eyes, ears, and voice of the company during the day. If you ever look up at the sky at night when and if you make the right decision in life or in this case you will appreciate the small things like the starts shining, making the sky as magical as a Disney movie. However there is always that 1 start that glows the brightest. Thank you Shena for all of your help, and I sure will recommend all of my friends, and family to you, and your location moving forward. read more