I just saw your response and yeah, I never requested packing service for my one room, so you must be confusing me with one of your other clients. read more

they have no responsibility, after they tear down my furnitures, and they said my furnitures have bugs, they r not gonna move, okay, I understood, but they just left my furnitures in lobby, and I had to move them back. Don't ask them to move! I just talked to my landlord, they were frustrated as well, they promised they will not recommended this moving company to anyone else. Hundreds people live in this big building, no one had my situation before. Thank you big foot! Have a great day! read more

Big Foot Moving & Storage - My landlord checked bugs every month, and reported no bugs in my apt. And then two unprofessional movers said have bugs - Movers Near Me - Acton, Massachusetts

I am also the owner of a moving company and I don't do long distance outside of New England and I recommend big foot moving to any of my customers who need to move far that far. They have done a number of long distance moves for my friends and they have all gone very well. Mike, the owner of Big Foot, has been extremely generous with his time and open in giving advice to me as a new moving company owner. When the owner of a company has integrity it spreads through the entire organization. This is a company you can trust. read more

Dear Big Foot Moving Company: On behalf of myself and family, thank you for making my move seamless, organized, on time and on budget. Your team was incredibly thoughtful, punctual and delivered exceptional service during my recent move. In a place where I have had terrible experiences in the past your team delivered utmost customer service as I relocated from Boston to DC. The quick turnaround time on proposals, final estimation and delivery details was the best I have ever experienced. I also found it super easy to pay and had receipts immediately to keep me organized. While no one looks forward to moving and the undue stress that can arise, I would use your company and team anytime and as a customer it was a pleasure to work with your team and they made it feel easy. Thank you again and you have made an easy loyal customer! Sincerely, Tessi read more

Bigfoot movers will not get a good review from me. They gave me an estimate of $2,171 to move all my belongings and 5 pieces of furniture from Westford to Methuen. I realize it was an estimate, but the actual cost came in 25% HIGHER ($2,893). Then, after I unpacked, I found a brand new set of calphalon pans ($400), still in the manufactures box, was missing. I called them and they said submit a claim. After I did, the president of Bigfoot, Mike B. replied via a letter saying that type of loss is not covered and there is no proof that the pans ever existed because I did not write it down in advance. My Real estate agent had recommended them, and she felt so bad that this happened, she sent me a new set of pans. I think Bigfoot should learn from them what real customer service is. I also would make sure if you do use Bigfoot, you write down everything they are moving in detail and take pictures so you can prove your items exist. read more

This was the most professional and caring moving company I have ever used in previous 12 moves nationwide. If there was a rating system of 1-10, 10 being the best, Big Foot is 10++. You won't find a better company anywhere in this country. We had a 5 floor walk up with some very big furniture. Each mover was detail oriented and very focused on high quality workmanship. In short, a company I would use again and recommend to everyone I know and care about. read more

The crew from Big Foot Moving did a great job with our recent move. I had them help to move all our possessions (for two adults and two children) to our new house in the burbs - about 15 miles away from our old four bedroom house. I asked them to do the move in two phases - the first phase was so we could de-clutter and list our old house for sale. The second phase was to get us all moved into our new house. I was hoping to get more of our belongings packed before they arrived on the second moving day, but I wasn't able to do much between work and family commitments. They arrived early, packed up a ton of stuff, loaded the truck, and unloaded it all in under 11 hours. There were four guys working hard the entire time. They were very careful with our possessions and labeled all the boxes clearly, so everything made it safely to our new house and unpacking has been fairly easy. They came in right at the estimate for our move, and I thought it was great that I could swipe my credit card on an iPad or iPhone for each phase of the move. They were well worth the money and I would recommend them to anyone who is moving! read more

Tyler, Scott, Al, Steve, and Tully were great for our move from Somerville to Watertown! They were courteous, on time, careful, thorough, and pleasant! We had a great experience throughout the process, and we would definitely recommend them for a move (and will use them next time we move)! They moved our difficult and specialty items with care (a couch which had to go over the balcony railing and a dining room table that my brother made as a wedding present to my wife and me). Call Big Foot for your next move! read more

Negative star. They moved our furniture etc out of storage into our home we were already occupying. My wife set her jewelry down in other room to clean something that showed up filthy and the jewelry (including engagement ring) "disappeared." Company made minimal investigation. We offered $$ to the crew (yes, we offered a reward to people we had reason to believe stole it) to return the jewelry-no questions asked, but didn't get anywhere. We got the police involved and they couldn't do much other than investigate the backgrounds of the crew members from that day and "these are bad people you shouldn't have let them into your home." Nice read more

I have now used Big Foot twice to move my stuff, first from one side of Cambridge to the other and then out to Winchester. Although I hope not to be moving again any time soon, I would definitely use Mike, Rich and their team again. These guys are beyond professional. I have a Yamaha baby grand piano which they were able to move down the stairwell of my first apartment with no issues. (Movers before them had to call an outside company). Everything was packed very skillfully with no breakage whatsoever. (ok... one wine glass but who's counting). They are responsive and on time. Their equipment is top notch. But most important, on my last move they went above and beyond the call of duty. When they arrived at my new house, there was some question as to where to put the piano since the house was still undergoing renovations. Big Foot offered to store the piano for a week at no additional charge until renovations were finished. I wish it was easy to find other businesses that were as customer focused. But in the meantime, all I can do is wholeheartedly recommend Big Foot movers read more

Big Foot exceeded our expectations. I knew of them through a co-worker and their Angie's list reviews but there are so many horror stories out there, you just never know. Rich came over and did an assessment of the house, inputting into his iPad. He asked a lot of questions, things we hadn't thought of, that gave him an idea of how much more would be packed. On the day of the move, 4 guys showed to pack up. They were young but very professional. They were polite and friendly but, most importantly, very "down to business." I basically just worked around them and felt totally confident in how they handled everything. They wrapped nearly everything in those heavy moving blankets, brought additional boxes that we ended up needing and had lots of plastic wrap for securing items too. I am someone who loves processes and these guys had a great process. One guy in the truck supervised everything going in so that it all fit and was secure. I would recommend the boxes they have for hanging clothes. I was able to take everything out of 3 closets and hang them in these tall boxes. I did this so I was sure my wife's delicate dresses were handled right. When they were delivered the guys just pulled them out and rehung them in the labeled closets. Really worth the small additional costs. Fairly quickly they were driving away. So fast that I forgot to tip them. My wife supervised the unpack and she was just as impressed. One guy was there from the previous day and two new ones. But all the same good guys. They were great about working with us as we changed where some of the items were designated for. I made sure to go to the guy that had been there and give him a larger tip and told him to make sure that the previous gang got their share (he said that is common practice.) As stated, we had read so many horror stories about movers so, seeing our faith rewarded was very satisfying. Because I cannot resist a good pun, I will say: Big Foot made an "impression" on us; from our first contact with Rich on the phone until the truck pulled away from our new house. I would recommend them highly. I know I paid a little more but trust is something that is hard to put a price on. read more

I called Big Foot for a move at the end of August. I spoke with Jim who came out to my house to do an estimate. I was going to book on the spot but he told me to get three other estimates before I did. I thought that was odd, but ok, I did - and they were all more expensive! Jim knows what he's doing! Pete in the office is very helpful and has a great sense of humor which is important since moving is stressful. The buyer of my house kept switching the closing date so I had to call Big Foot over and over again to try and change dates and times - they were accommodating, understanding and helpful. The move was in town - Winchester to Winchester. The move was awesome - they showed up early by 15 min. Had my entire house packed up and moved within 4.5 hours. They asked me questions along the way - never guessing where something should go or if it should be packed. The unloading was just as smooth and the team never complained (lots of stairs) and nothing was broken. I am happy to recommend them and can serve as a reference. Jim the sales guy even stopped by the move to ensure everything was going well. Class acts - great service and they even took the time to reassure my dog who was completely freaked out by all the activity. Well Done! read more

We used Big Foot for a local move last week and they were fantastic. Moving can be very stressful and our move was seamless thanks to their team. They came and did an in house estimate and came with a very reasonable cost. We chose to store our belongings for 2 nights with them and their prices were very realistic. The estimate matched the actual cost which was a pleasant surprise. The team arrived on time and were very courteous. They were meticulous and organized and worked quickly and thoroughly. They helped us pack a couple bulky items to ensure they were safely delivered. I would absolutely recommend them for a local move to any friend. read more

Big Foot did a great job with our recent move. We stored our belongings with them for a year before moving into our new place. The moving crew was efficient, careful and eager to help us get settled in our new home. They were happy to re-arrange furniture and take the empty boxes we had unpacked back with them to the warehouse. It was a wonderful experience and I can't recommend them highly enough. read more

Moving is already stressful, so the last thing you want is a poor showing by your mover. Have no fear with Big Foot, they called a week before our move to be sure we had enough boxes and to re-confirm the date. We were scheduled for 3 guys but the day of, only 2 showed. I thought, great, it will take twice as long, but the 2 guys who were there (Scott and Byron) were positive and professional (no griping at all). Two hours into the move, the owner, Mike Bavuso, showed and they were off and running with the 3 guys. They finished the job early, wrapped all the big furniture, and moved everything to our new place in no time. And bonus...since our new house is under construction, Mike even offered to store our boxes (for a fee) or come back at a later date and move big pieces for us. read more

This is for a job in 2006 - yes, I know this is a while ago but as I'm getting ready to move again and have been looking through my paperwork I found several emails I sent to Mike that he never returned. I didn't have the time then (or perhaps the assertiveness) to write a review but I'd like to do so now. They broke one of my tables, which I understand is a risk taken when you hire movers but I was disappointed in the sleazy handling of it. I contacted them shortly after the move and they waited to reply until exactly 1 day beyond their allowable time frame of 2 weeks for claims, stating: "We must stress the importance of completing this form in its entirety since incomplete information can result in a delayed response." Naturally, I took some time to write a very thorough report. I searched for (and submitted) the original receipt for the table (which tooks weeks in light of everything being in boxes), and took several photographs to be as precise in my claim as possible. When I finally submitted it, I received a reply that my claim was denied due to it being beyond the 15 days after the move. I wrote a thoughful, respectful email explaining to them that my initial contact was well within the time frame and they asked me to research as much as I could. I never received a reply to this email. I followed up 2 weeks later to find out a status and still got no reply. I was a timid young girl at the time and Mike had no problem blatantly dismissing my inquiries once he got my money. In an industry like this, customer service is paramount and Big Foot's is awful. UPDATE: I see Mike addressed my review. His dishonesty is upsetting. This is the last email I received from him in 2006: "We are in receipt of your presentation for loss and damage dated April 12, 2006. The investigation is now complete and we regret to advise that your claim cannot be honored due to the fact that it was not filed within the prescribed time limits." read more

Movers arrived 45 minutes early (seems good) but then said they were only booked for a half-day. They had no idea that they would be packing (even though the company had been told to bring 30-50 boxes). They refused to wait -- on the clock -- until the container into which they were moving items arrived, because they had another job. In effect, they basically walked off with the job half done. Don't use these guys -- bad communication, bad attitude, bad organization. read more

I have an update to my previous review of Big Foot. Last June I used them to move out of my house in Reading, MA and had them put my belongings into storage in NH. I decided to hire a different company to move me from the storage facility to my new house. The reason I didn't use Big Foot for the move in is discussed in my previous review. During my move out of storage, I was horrified to learn that the Big Foot crew destroyed my refrigerator during my move out. The connector to the refrigerator's main wiring harness was ripped off the harness. To hide the damage, they tucked the harness inside the refrigerator. The refrigerator WAS a Samsung unit that has the controls on the door. the refrigerator will not run without the door panel connected to this harness. I contacted the Company with this bad news. It seemed as though Mike Bavuso (the owner) was going to make good on this damage. He sent me a damage claim form in December. He has since ignored my inquiries. The refrigerator cost us $2,400 when we bought it a year prior to our move, so be careful if you hire these guys to move anything of value. They will leave you holding the bill for damage their people do to your belongings!!!!!! read more

I am completely disappointed with Big Foot's services. They mis-quoted my materials by over 50% even after having viewed my home personally AND denied that any damage happened during the move. read more

We booked it online for a Saturday. When we arrived at the location to get the key and store our belongings, there wasn't anyone. It was only 12:15, the office was supposed to be open. No one opens, no one pick up the phone. We were waiting in front of the closed storage unit, with our car full and nowhere to empty it... The whole experience was very frustrating and it shows a clear lack of professionalism. read more

Horrible moving company! Booked us on the wrong day. We had to reschedule our whole move, then they showed up with a truck that was way too small. They then overcharged us and left things at our old house. They also caused furniture damage that we didn't discover until after they left and wouldn't reimburse us. read more

Just used these guys and wow. Moved from Maynard to Beverly. They said 8am start and they were there at 7.59. How's that for prompt? They estimated 7 hour total and were done in just under 4! Friendly guys, efficient, careful with our stuff. We couldn't be happier. What I would call a perfect no hassle move. Even contacting the office about getting boxes and questions answered was fast. read more

On behalf of my family, thank you so much for making our move seamless and stress free. The men were extremely professional, efficient, and handled all items with pristine care. They come under budget and did it less than the estimated time allotted even though we were moving from Malden to a storage facility in Andover. They also helped us deal with the storage unit facility in making sure everything could be moved quickly. Moving from your childhood home is a tough thing to process, and these three men really made it a much easier process. Thank you again!!! I would definitely recommend them to anyone I know who is moving. read more

I have used Big Foot three times in the last year a half. One for an office move, one for local and one for out of state. The Big Foot staff are incredibly thorough and thoughtful about the moves. I had to postpone my move out of state very last minute and Rich was very accommodating. Without a doubt moving is stressful but the crew is cheerful and incredibly considerate. They took time to arrange furniture when they got to the final destination, they took away the boxes and packing gear as we unpacked and they checked to make sure that things were the way we wanted them although they had a full day drive to get back home. Fantastic job. read more

We just completed the second time we have had the pleasure of working with Big Foot Movers. Both jobs have been last minute, but they worked with our schedule to get it done. The guys were very friendly and concerned with providing quality work. Everything that had to be moved to access the furniture and piano destination was put back before they left. We will be calling them for future projects. read more

Great service by very competent crew. I was wary of some of the other movers I'd gotten quotes from, given the value of my furniture and other belongings and the fact that I knew moving into my new house required a tricky negotiation of a variety of steps and corners. The move went flawlessly at a really good value for the level of service and ease. Everyone was competent and spoke English, which I feel limits possibilities of miscommunications, etc. I'd found Big Foot rated highly on Angie's list and now I see why. Thanks Big Foot, I'll be using you again! read more

We had a great experience with these guys. On time and budget with great customer service. huge thank you read more

I had 1-2 storage units at Big Foot for 2.5 years--just emptied my last unit this morning because I'm relocating permanently to Brooklyn. They were wonderful to work with from first to last. Easy to schedule with, wonderfully nice and helpful in person, reasonable prices and great communication. Today, as I was leaving, their staff member (either Mike or Dave, I'm sorry!) even helped us load the truck. It took a half hour and would have definitely taken an hour plus without his help. I've sent several people here when they were moving-- you should use them, too! *Note that you need to drive around the Gold's Gym to find them. read more

I used Big Foot for 2 moves within the last year. My first move was from my condo to smaller apartment. I put more than half of my belongings into storgage.The moving team worked quickly and efficiently. They did a great job organizing all items that I was storing. They also made access to my storgae units very convenient. I just recently used Big Foot to move again. All of my storage items arrived in perfect condition. They were again very efficient and got the move done in less time than I expected. They did a great getting my things to correct rooms. They were also wonderful about reassembling furniture and assuring that I was satisied with the furniture placement. All of the guys were very polite and friendly. Both of my moves went very smoothly and were stress-free. read more

I recently used Big Foot Moving & Storage for a local move in the Boston area. After receiving quotes from four movers, I selected Big Foot based on my interaction with the salesperson. Mike and Jesse were right on time, did a very careful of of packing and loading our belongings, and were cheerful and upbeat throughout the day. The move went very smoothly, I was pleased with their work, and would certainly use Big Foot again. read more

The Bigfoot guys are Great! I just finished my second move with them and once again it was quick and painless. The truck showed up on time and they finished with some time to spare. Spot-on estimate. Clean trucks. Friendly movers (and careful). I would recommend them to anyone moving in the greater Boston area. read more

We had a fantastic experience with Big Foot. Rich McKee was our salesperson and he was responsive, helpful and organized. The crew on both moves (the first small move and then the big day) were unbelievable. They were polite, personable, and efficient. We moved into a 5 story walk up and I swear they did it with smiles on their faces. They took time to ask questions and place furniture and took great care of all of our belongings, including our 150 year old dressing table. All of our stuff (including the storage items) were unscathed. My husband and I joked that writing fragile on some boxes was futile because they treated them all like fragiles. They have perfected being really fast and efficient without making the customer feel like they are rushing. We considered cheaper companies (like AVIV) but we were so happy we chose Big Foot. Their estimate for 7 hours was spot on, whereas Aviv and others estimated ~4 hours. Either they don't know how to estimate, were low-balling us, or the moves are frantic. I can't imagine our move taking a minute less than 7 hours. In addition, I felt that the moving crews are probably treated better by Big Foot in terms of wages, benefits, etc. versus the cheaper companies. Looking at Big Foot's employment webpage, it seems like a great company to work for. I like to think about those things when I hire someone. In addition, if anything ever went wrong, I would definitely want to be dealing with Rich at Big Foot and not some of the gruff people I talked to when shopping the discount companies. Definitely! In sum, they were the best part of our move. Moving stinks, but these guys made the actual process painless and dare I say sort of fun? They (almost) make you want to move again. read more

We moved last weekend and had a GREAT experience with Big Foot Moving. Moving can be such a headache and Big Foot made the entire process very easy. From booking the job with Mike Bavuso to his awesome crew that came on move day, it was seamless. All of our items were in the same shape we packed them and everything was done in a time efficient manner. I really appreciate their hard work and attention to details! Would absolutely book them again! read more

What a great experience! The people from Big Foot are excellent. They helped me move in Dec 2014 and it a totally good experience. I would strongly recommend them! read more

I stored my belongs at Big Foot for 2+ years. I paid extra for climate control. When I got my stuff back. There was more than $4000 of water damage. Big Foot did not contact me about this when they realized the issue, but waited for me to contact them when it was delivered to me--2 months later!!! At that time, they sent me through the motions of filing a claim only to tell me that they would only cover a minimum claim of the insurance I had purchased for my contents inside the unit. However, the leak came from outside of the building, but they are not willing to take responsibility for that. They also told me that they were unable to contact their landlord to ask them for additional insurance. Irresponsible coverage and very negligible in informing me of the damage and monitoring the contents in storage in a building that claims to be climate controlled. read more

This moving company came recommended to me and they were local. Their truck say prompt pick up and delivery; not true! I was quoted a pick up on June 13th between 11:30A and Noon. I began calling the office number around 1:45P when I received no phone call; no one picked up and the voicemail just says you've reached a mailbox. I began moving things in my personal car and had to let a friend go who was going to help me. They didn't call until 2:15P and didn't arrive until 3P and the guys were tired; they had done a job that took longer than expected, obviously. They were decent guys but certainly not as fresh as a first run would have been , long story short, I paid for 5 hours, I asked Rich McKee, the specialist to credit me back an hour for the lateness, the loss of some food, and the truck left for the destination at the same time as I but they turned up later, then the truck was delayed caught on telephone wires, etc so I figured it reasonable to ask for an hour back, good customer service; they said no in writing. Its too bad. If they had, I wouldn't be writing this poor review. Pam Arlington, MA read more

No. Don't use them. The move was chaotic, partly because movers felt overwhelmed, but also because the people sent me had been changed from the original ones listed on the invoice. I can only imagine this happened for the worse. There was yelling and laughter and at one point I had to ask if anyone was minding the half full van, as I saw a box of badly packed fine art hanging out in a small uncovered box at the end of the van. I obviously got no response because, after I began to recover from this move I noticed there were 12 fine art paintings missing. This was really a disaster, as this included a few valuable and cherished items, all irreplaceable. My complaint to the moving company was handled by the Cambridge police as if I had something to do with the disappearance of this work, one police woman asked suspiciously why it took me so long to make a report. Believe me, I have offered a large reward for their return, which is more important to me than insurance money. However, the most disappointing after the lame attempts from the police to do their job was the lack of action or good will from owner, Mike Bavuso. He gave the impression of self aggrandizement being more important than helping me by creating a meeting with the movers to trace the loss. To date, he has not helped by doing the least thing I asked him in order to compensate for the biggest blunder: the immaturity and negligence of his movers. Also, there were antiques that were not handled properly and suffered damage. A disaster!!! Don't go there!!! read more

Total Pros. Big Foot moved me from the burbs to Boston and stored a large amount of items for me for a year until they moved me again to Florida. From first contact to estimate to the end of the move - First Class. I have relocated over 6 times in my life - These are the best at what they do. Can't say enough. read more

I've used Big Foot three times now, twice for me and once for my elderly parents. I can't say enough about how professional and well mannered the Big Foot Movers are. read more

My wife and I hired Big Foot to help us move into our new home in the burbs. We were going from an apartment and a storage locker and had a lot of stuff to say the least. From the second we called to see of their availability to the unloading of the last box from the truck, they were able to help lessen the stress of a big move. To say we were impressed with the professionalism, efficiency, and overall enjoyment for their work that the 3 man team showed would be an understatement. Should we ever move again, I'd call them in a heartbeat. read more